- Secure chatbot empowers employees to safely experiment with
GenAI
- Over 5,000 employees using the tool per week
- Propelled productivity and 229 per cent increase in use less
than a year after launch
TORONTO, July 25,
2024 /CNW/ - Sun Life has been named a 2024
CIO Awards Canada winner for their Sun Life Asks GenAI chatbot. The
CIO Awards Canada celebrate Canadian organizations and the teams
within them that are using IT in innovative ways to deliver
business value, whether by creating competitive advantage,
optimizing business processes, enabling growth, or improving
relationships with customers. The award recognizes the tech world's
most innovative organizations and accomplished leaders.
Sun Life Asks is an internal GenAI chatbot that enables
employees to find quick answers and general assistance with daily
tasks. Housed within Sun Life's existing technology ecosystem, the
tool performs tasks similar to chatbots available externally and
can help with everything from summarization of text to organizing
ideas for a presentation or even analyzing the purpose or sentiment
of an article.
"GenAI is an important part of our digital transformation and we
are committed to safely innovating and adopting emerging
technology," said Laura Money,
Executive Vice-President, Chief Information and Technology
Innovation Officer, Sun Life. "Our goal is to ensure that our
employees have access to the benefits of a GenAI chatbot for
work-related purposes, while keeping Client and company data safe.
We're honoured that CIO Awards Canada has recognized Sun Life Asks
as one of the most innovative projects for 2024."
Sun Life Asks is helping employees develop skills for the future
and in just eight short months since launch:
- Employees report saving minutes to hours each day on regular
tasks and are reinvesting that time into work they find most
meaningful.
- The tool has generated over 400,000 queries in the first 8
months, with 10,000 queries daily – in fact, use has climbed 229
per cent between launch and now.
- Over 2500 employees have continued to upskill to better
understand AI through CIFAR's Destination AI course, embedding
within our own internal training platform. The course covers
machine learning, GenAI, big data and deep learning, as well as the
role we all play in shaping this emerging technology as it
continues to evolve.
- A new prompt training course also just launched internally to
help employees learn strategies to write clearer prompts to
generate better GenAI outputs.
Sun Life is committed to digital leadership and to ensuring a
focus on client impact by continuing to adopt and experiment with
innovative technology. Our culture is rooted in safety and security
which extends to our adoption of emerging technologies. Through
technology like GenAI, Sun Life empowers its people to enhance
their skills to propel our Purpose, to help clients achieve
lifelong financial security and live healthier lives, forward.
About Sun Life
Sun Life is a leading international financial services
organization providing asset management, wealth, insurance and
health solutions to individual and institutional Clients. Sun Life
has operations in a number of markets worldwide, including
Canada, the United States, the United Kingdom, Ireland, Hong
Kong, the Philippines,
Japan, Indonesia, India, China,
Australia, Singapore, Vietnam, Malaysia and Bermuda. As of March
31, 2024, Sun Life had total assets under management of
$1.47 trillion. For more information,
please visit www.sunlife.com.
Sun Life Financial Inc. trades on the Toronto (TSX), New
York (NYSE) and Philippine (PSE) stock exchanges under the
ticker symbol SLF.
About the CIO Awards Canada
The CIO Awards Canada celebrate Canadian organizations and the
teams within them that are using IT in innovative ways to deliver
business value, whether by creating competitive advantage,
optimizing business processes, enabling growth, or improving
relationships with customers. It is an acknowledged mark of
enterprise excellence. Because the award is given to company
projects rather than individuals, it is an honour that everyone on
Canadian team can take pride in.
About IDC
International Data Corporation (IDC) is the premier global
provider of market intelligence, advisory services, and events for
the information technology, telecommunications, and consumer
technology markets. With more than 1,300 analysts worldwide, IDC
offers global, regional, and local expertise on technology, IT
benchmarking and sourcing, and industry opportunities and trends in
over 110 countries. IDC's analysis and insight helps IT
professionals, business executives, and the investment community to
make fact-based technology decisions and to achieve their key
business objectives. Founded in 1964, IDC is a wholly owned
subsidiary of International Data Group (IDG), the world's leading
tech media, data, and marketing services company. To learn more
about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC
and LinkedIn. Subscribe to the IDC Blog for industry news and
insights. To learn more about IDC Canada, please visit
www.idc.com/ca or follow us on Twitter at @idccanada and
LinkedIn.
About CIO
CIO focuses on attracting the highest concentration of
enterprise CIOs and business technology executives with
unparalleled peer insight and expertise on business strategy,
innovation, and leadership. As organizations grow with digital
transformation, CIO provides its readers with key insights on
career development, including certifications, hiring practices and
skills development. The award-winning CIO portfolio provides
business technology leaders with analysis and insight on
information technology trends and a keen understanding of IT's role
in achieving business goals. CIO is published by Foundry (formerly
IDG Communications, Inc.) Company information is available at
http://www.foundryco.com
Note to editors: All figures in Canadian dollars
Media Relations Contact:
Kelsey Rutherford
Director
Corporate Communications
T. 416-317-6249
kelsey.rutherford@sunlife.com
SOURCE Sun Life Financial Canada