eMamba International Corp. (EMBA) Appoints Derek Suzuki to Board of Directors
20 Septiembre 2011 - 8:21AM
Marketwired
eMamba International Corp. (PINK SHEETS: EMBA), a leading provider
of cloud business management software and after-sales customer care
services, today announced the appointment of Derek Suzuki to its
Board of Directors.
Mr. Suzuki is currently the Director of Customer Services at
Getac Technology Corporation. A veteran sales, marketing and
customer-care professional, he has more than 16 years of experience
designing and running retail and consumer-direct programs aimed at
improving customer satisfaction and driving revenue increases. The
list of Fortune 500 retailers and manufacturers he has served
includes Walmart (Sam's Club), Costco, VIZIO, Circuit City,
CompUSA, Best Buy, Best Buy Canada and Future Shop.
"eMamba is proud to have Derek join our board of directors,"
said Glen Huang, eMamba's President and CEO. "We believe that his
depth of experience in after-sales customer care services, together
with his exceptional background as a senior manager, makes him
uniquely suited to contribute to our growth and success."
"I'm very honored to have been selected by eMamba to join their
board," said Mr. Suzuki. "eMamba is revolutionizing the delivery of
customer care by combining cloud-based ERP and CRM software with
after-sales customer services. I'm excited at the prospect of
working closely with their talented executive team to help them
execute their strategic plan. I'm also looking forward to
introducing eMamba to major manufacturers and retailers as I firmly
believe these consumer-focused organizations will benefit from
eMamba's comprehensive, fully integrated customer-care
solution.
In his current position as the Director of Customer Services at
Getac, Mr. Suzuki is responsible for all technical services and
customer programs and has led improvements in customer satisfaction
and cost management.
Previously, he was Vice President of Client Services at Alorica,
responsible for designing and integrating strategic services for
retail and OEM/ODM accounts, including Sam's Club, Costco, VIZIO,
Assurant, Asia Audio Technologies and Am Tran. Among his
accomplishments, Mr. Suzuki increased returns-management revenue by
25% and won a services contract with the largest specialty consumer
electronics retailer in America.
Mr. Suzuki also held several Senior Director positions at
eMachines and later Gateway, following the merger of the two
companies. During this period, he worked extensively with leading
retailers, including Best Buy, Circuit City, CompUSA, Best Buy
Canada and Future Shop. As eMachine's Senior Director of Services
for North America and Senior Director of International Services
(positions held concurrently), he designed customer-care programs
for retail and consumer-direct services in North America, Europe
and Japan. In Japan, he led the implementation in just six weeks of
a fully operational, full-service customer-care program for desktop
computers; the program included a call center, reverse logistics
and the resale of refurbished goods. Other accomplishments at
eMachines included the rollout of a notebook support program in the
United Kingdom and the generation of alternative-service revenue
across all markets through extended service plans, out-of-warranty
support and part sales.
As Senior Director of Retail and Direct Services at Gateway, Mr.
Suzuki was responsible for customer care services in the U.S. and
Canada. In this role, he implemented new notebook service programs
and customized system integration, resulting in a 66% reduction in
product returns and savings of more than $20M million annually. He
also reduced consumer direct returns by 50% and saved $1 million
(while simultaneously improving customer satisfaction) by changing
service options and ensuring adherence to process. Mr. Suzuki was a
member of Gateway's cross-functional "Operational Excellence" team,
reporting and presenting improvements to executive management.
At Image Systems, Mr. Suzuki served as Vice-President of Client
Services. In this role, he helped expand sales by almost 900% in
the company's U.S. and Puerto Rican operations. His areas of
responsibility included reverse logistics, depot repair, spare
parts management and retail and OEM relations.
As Ingram Micro's Business Development Manager for Select
Source, Mr. Suzuki orchestrated sales, marketing and operational
improvements that increased the company's revenues from $18 million
to $285 million in three years.
Mr. Suzuki holds a Bachelor of Arts in Radio, Television and
Film, with an emphasis on production management, from California
State University.
About eMamba
eMamba International Corp. is a new kind of company that
provides an integrated offering of cloud-based business management
software and after-sales customer care services. Our suite of cloud
applications encompasses the full spectrum of enterprise resource
planning (ERP) and customer relationship management (CRM)
functions. This software supports a complete lineup of after-sales
customer services, including call center operations, warranty
fulfillment, reverse logistics, repairs, parts procurement and
warehouse services. No other company offers such a robust and
comprehensive after-sales customer-care solution. For more
information, visit www.emamba.com.
Forward looking statements:
This news release contains forward looking statements, for
eMamba International Corp. (the "Company"). Forward-looking
statements contained in this news release are not promises or
guarantees of future performance and are subject to risks and
uncertainties that could cause the Company's actual results to
differ materially from those anticipated. The Company cautions you
not to place undue reliance upon any such forward-looking
statements, which speak only as of the date made. The risks and
uncertainties that may affect forward-looking statements include,
but are not limited to: (i) rapid changes in the customer support
marketplace, (ii) cost and market acceptance of the Company's new
and existing services, (iii) the level of individual customer
commitments, (iv) competitive service offerings and pricing, and
general economic circumstances. Forward-looking statements are
based on management's beliefs and opinions at the time the
statements are made, and the Company does not undertake any
obligation to update forward-looking statements should
circumstances or management's beliefs or opinions change.
Contacts: eMamba International Corp. Investor Relations
1.800.540.6506 contact@vanguardir.com www.emamba.com
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