Envoy Research Reveals One-Third of Organizations Struggle with Workplace Management; 53% Lack Necessary Decision-Making Data
30 Abril 2024 - 6:10AM
Business Wire
Envoy, the only integrated workplace platform that connects
people, spaces, and data, today published the eBook, “Tomorrow’s
tech, yesterday’s tactics: Bridging the gap to a future-ready
workplace” based on survey data, collected in partnership with
Hanover Research, exploring the current workplace landscape.
Surveying over 400 executives across key departments like
facilities, security, IT, and HR, the report reveals a concerning
gap: many organizations struggle to keep pace with the evolving
demands of the workplace.
Envoy found that 96% of organizations are encouraging or
mandating onsite work with some regularity, highlighting a
significant shift back to physical workplaces. However,
organizational leaders face challenges in measuring success and
managing their work spaces. They often lack the data and technology
to ensure physical security, optimize space usage, and make
informed resource allocation decisions. This gap leaves
organizations vulnerable to security breaches, inefficient
workplaces, and wasted resources.
Key findings in Envoy’s research found:
- One-third of organizations are still managing most of their
workplace operations manually.
- The biggest workplace management challenges companies are
facing are maintaining security and compliance across locations
(48%), and adapting to new technologies (47%).
- 66% of organizations are looking to use workplace data to
improve employee experience, establish data-driven work policies,
such as an onsite schedule (66%), and repurpose unused workspaces
(42%).
- 51% believe advancements in AI will most shape the workplace
over the next decade.
- Despite demand for data and new technologies, 78% of companies
are either actively consolidating their tech stacks or are
exploring consolidation options.
"Outdated workplace management hinders cost control, compliance
adherence and crafting a stellar employee experience,” said Cormac
Twomey, CTO at Envoy. “Leaders dream of AI-powered offices, yet
most grapple with manual processes, creating data gaps and security
weaknesses. This necessitates immediate action – automating tasks
and consolidating tools onto integrated platforms is no longer a
luxury. It's the only course to avoid ballooning costs and
crippling compliance issues."
Manual processes are draining company revenue
With more people back in physical offices, facilities managers
are under pressure to evolve their tech stack to accurately measure
a variety of workplace operations. Looking ahead, 91% of survey
respondents envision the future of their workplace as hybrid or
fully onsite. However, managing distributed teams and flexible work
schedules presents operational challenges. Without comprehensive
occupancy data organizations lack the insights needed to optimize
space and make informed real estate decisions. Envoy’s survey found
that one-third of organizations manage the majority of their
workplace operations manually. This inefficiency comes at a cost –
IDC estimates the annual revenue impact caused by manual processes
can be upwards of 20-30%.
Top occupancy data insights for workplace leaders include
enhancing employee experience (66%), establishing data-driven work
policies like onsite schedules (66%), and maximizing space
utilization by repurposing unused areas (42%).
Today’s biggest work challenge: Physical security
In addition to dispersed employees and fragmented data sources,
physical security and compliance are key drivers for companies to
adopt new technology that protects their people and spaces. The
primary challenges facing workplaces today are managing security
and compliance across multiple locations (48%), promoting onsite
collaboration (37%) with the proper resources for a distributed or
hybrid workforce (35%), and adapting to new technology to support
all of the above (47%).
Having a distributed workforce with varying employee traffic
patterns further complicates security and compliance needs. Manual
security processes make it difficult to see trends in your visitor
and employee occupancy data, which affects your ability to plan
ahead and make sure you have the right security and safety controls
in place. According to a recent study, 62% of businesses plan to
allocate more resources to workplace protection in 2024.
Workplace innovation vs. consolidation
Envoy’s survey found that the majority of respondents expressed
interest in investing in new and emerging workplace tech, such as
automation and AI. Just over half (51%) of organizations believe
that technological advancements with AI will be the most
influential factor in shaping the modern workplace, specifically
when it comes to enhancing onsite experiences.
While some workplace leaders are buying into the hype around AI,
tech consolidation and cost efficiency continue to be top of mind.
Despite wanting the latest and greatest tech features, survey
respondents shared that 78% of organizations are exploring or
actively consolidating their tech stacks to cut down on costs. This
highlights the challenge of balancing innovation with economic
realities.
To learn about the disconnect between the high-tech future
workplace leaders envision and the outdated systems they rely on
today, read the full report.
About This Survey
Envoy partnered with Hanover Research to survey 440+ executives
and managers across Facilities Management, Workplace Security, IT,
and HR in the United States. Survey responses were collected from
February 22nd to March 1st, 2024.
About Envoy
Envoy empowers over 16,000 workplaces and properties around the
globe to redefine how their workplaces run. We connect people,
spaces, and data in one seamlessly integrated workplace platform,
providing a single solution to manage every aspect of any facility,
anywhere. Companies of all sizes can deliver unrivaled employee and
visitor experiences to optimize working together in-person. By
capturing data and space usage across multiple sources, we help
customers make informed workplace resourcing and investment
decisions–all while supporting the requirements of operating a
secure, safe and fully compliant workplace. We power the places
where people work best together.
For more information, please visit envoy.com.
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Rochelle Clark media@envoy.com