Aquant Named a 2024 CRM Top 100 Company in Customer Service, Marketing, and Sales by Destination CRM
23 Julio 2024 - 8:00AM
Aquant, an AI-powered platform for customer and field service, is
proud to announce its recognition as one of the 2024 CRM Top 100
Companies in Customer Service, Marketing, and Sales by Destination
CRM. This recognition highlights Aquant's commitment to elevating
customer interactions and operational efficiencies in the
manufacturing industry through AI.
The sixth annual “CRM Top 100” issue by Destination CRM
recognizes the leading technology providers across the three
pillars of CRM—customer service, marketing, and sales. This year,
the spotlight remains on generative AI and its practical impact on
CRM, from crafting instant customer responses to providing
real-time support for agents, delivering insightful marketing
analytics, and automating sales processes.
Aquant’s inclusion in this list underscores its key role in
revolutionizing AI in customer service. Aquant’s platform provides
actionable troubleshooting recommendations and business insights
that enable service teams to anticipate and address customer needs
proactively. By transforming raw data into valuable intelligence,
Aquant helps service teams make informed decisions, resolve
equipment issues in the most efficient way possible, and drive
revenue growth.
"Repairing complex equipment like MRI machines or tractors is no
easy task," said Assaf Melochna, CEO and Founder of Aquant. "And as
service pros retire and the skilled talent pool shrinks, more
service leaders need AI to help their teams do more with less.
However, the market is flooded with tools offering generic,
unreliable recommendations that worsen service quality. What they
need is a platform that operates like their best service
pros—providing answers that consider the complexity, context,
environment, and history of each machine, personalized for every
user and scenario. That’s why we created Aquant."
Aquant’s advanced AI
technology ingests and analyzes your machines’ service history,
documentation like service manuals and tutorial videos,
unstructured data like technician notes, and the knowledge of your
top performers. The platform then delivers trusted answers,
tailored to fit the skill set of every user – from service leaders
to field technicians to contact center reps to your end customers
for self-service.
For more information about Aquant and its AI-driven solutions,
please visit www.aquant.io.
About Aquant
Aquant offers AI purpose-built for service teams in the
manufacturing industry. Whether you’re a service leader, field
technician, customer service representative, or customer, this
platform is designed to offer expert guidance for all participants
involved in the service lifecycle, ensuring optimal decision-making
at each stage. Service Co-Pilot continuously refines its
capabilities by learning from real-world service data, expert
insights, and user feedback. This dynamic approach enables the
engine to generate the most accurate and personalized
recommendations for every query throughout every phase of the
service cycle. Learn more about Aquant here: www.aquant.ai.
Micaela McPadden Micaela.mcpadden@aquant.ai201-694-9719