Broadvoice Achieves SOC 2 Certification for CCaaS and UCaaS Platforms
24 Julio 2024 - 10:00AM
Business Wire
Broadvoice Meets Trust Services Criteria for Data Security
Protection Controls
Broadvoice, an omnichannel contact center platform and unified
communications provider for small and mid-market enterprises and
BPOs, announced it has achieved Service Organization Control 2 Type
1 certification for its CCaaS and UCaaS platforms. SOC 2 is the
industry’s leading independent audit of information security
practices, policies, procedures and operations. The SOC 2
certification verifies that Broadvoice solutions have met the
rigorous standards for security, availability, processing
integrity, confidentiality and privacy identified by the Trust
Services Criteria.
In addition to meeting SOC 2 certification requirements,
Broadvoice solutions are also HIPAA-compliant, further solidifying
Broadvoice’s position as a secure, CX-focused partner.
Developed by the American Institute of Certified Public
Accountants, the SOC 2 audit examines an organization’s controls to
protect and secure its systems and services. The robust
requirements outlined in the organization’s Trust Services Criteria
for Security ensure best practices for securing assets, including
customer information, intellectual property, employee information
and information entrusted by third parties.
“At Broadvoice, security has always been our top priority,” said
CEO Jim Murphy. “With both our GoContact and b-hive products
achieving SOC 2 certification, customers know they have a trusted
and secure partner to support all their CX needs.”
Broadvoice delivers a range of communications capabilities
rarely found together in enterprise cloud solutions. Broadvoice’s
CCaaS platform, GoContact, is a breakthrough cloud-native contact
center that combines advances in computing—the cloud, containers,
microservices, AI and more—into an affordable and agile omnichannel
solution. It delivers the personalized and optimized experiences
customers expect by unifying interactions into a single solution
and providing access to omnichannel data and analytics to maximize
engagement and ROI.
The b-hive UCaaS platform combines advances in computing—PBX,
unified communications, collaboration features, a virtual call
center and integrations for Salesforce, Microsoft Teams, Zapier,
Webhooks and Zoho (launching this year)—into an easy-to-use
platform. The platform seamlessly connects teams, letting users
collaborate, improve customer communication and satisfaction and
make data-backed decisions with call analytics.
“The hybrid workforce is here to stay,” Murphy said. “Our
customers need to know that their customer data is safe and secure
across locations, time zones and devices.”
About Broadvoice
Broadvoice simplifies communications for small and mid-market
businesses with cloud communications solutions that deliver
enterprise-class features as an affordable managed service.
Broadvoice’s unified communications as a service and omnichannel
contact center as a service solutions are built on proprietary
technology platforms, giving the company complete control to meet
customers’ evolving needs. Broadvoice is also known for its
industry-leading installation, support and the award-winning
Broadvoice Success Program. With network assets and customers
spanning four continents, Broadvoice drives collaboration and
commerce across the globe. For more information, visit
www.broadvoice.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240724377792/en/
Kimberly Way Director, Marketing Strategy and Operations
Broadvoice 970.289.0854 kimberlyw@broadvoice.com