Canon U.S.A., Inc. Recognized with Buyers Lab (BLI) 2024-2025 Pacesetter Award in Serviceability
05 Agosto 2024 - 3:06PM
Canon U.S.A. Inc., a leader in digital imaging solutions, today
announced its latest achievement in receiving a Buyers Lab (BLI)
2024-2025 Pacesetter Award in Serviceability. This distinguished
award, presented by Keypoint Intelligence, recognizes Canon's
position as a leading industry figure in service, emphasizing the
company's steadfast dedication to improving customer service
experiences.
Keypoint Intelligence, a renowned market research firm, notes
Canon's continuous investment in improving the customer service
experience, which includes exploring the use of artificial
intelligence (AI) to build comprehensive knowledge bases. These
initiatives are aimed at streamlining service processes help to
ensure quick, more accurate responses to customer inquiries.
Additionally, Canon has implemented a outstanding triage system to
effectively allocate second-life assets, such as remanufactured and
refurbished devices, ensuring continued use and helping to reduce
waste of scaping the machine.
Canon's MFD hardware is also designed with serviceability in
mind, emphasizing simplicity in installation, the availability of
user-replaceable parts, and options for self-maintenance. These
features help reduce downtime and service costs for customers,
reinforcing Canon's reputation for reliable and user-friendly
products.
"Canon has demonstrated amazing dedication to improving the
customer service experience through innovative strategies and
continuous investment,” according to Keypoint Intelligence. “Their
exploration of AI to build knowledge bases and their efficient
triage system for second-life assets are prime examples of their
commitment to excellence. Canon's guarantee on refurbished products
further solidifies their position as a leader in
serviceability.”
Canon's achievements in serviceability not only reflect its
technological advancements but also underscore the company's
customer-centric approach. By prioritizing ease of service and
sustainability, Canon can help ensure that its customers receive
high-quality products backed by outstanding support. This
recognition by Keypoint Intelligence validates Canon's strategic
efforts and sets a benchmark for the industry.
"We are honored to receive the BLI 2024-2025 Pacesetter Award in
Serviceability from Keypoint Intelligence. This recognition is a
testament to our team's hard work and dedication to providing our
customers with the highest level of service,” said Shinichi “Sam”
Yoshida, executive vice president and general manager, Canon
U.S.A., Inc.” At Canon, we believe that outstanding service goes
hand in hand with innovative products. We will continue to invest
in advanced technologies and sustainable practices to enhance our
service offerings."
About Keypoint Intelligence
For over 60 years, clients in the digital imaging industry have
relied on Keypoint Intelligence for independent hands-on
testing, lab data, and extensive market research to drive their
product and sales success. Keypoint Intelligence has been
recognized as the industry’s most trusted resource for unbiased
information, analysis, and awards due to decades of analyst
experience. Customers have harnessed this mission-critical
knowledge for strategic decision-making, daily sales enablement,
and operational excellence to improve business goals and increase
bottom lines. With a central focus on clients, Keypoint
Intelligence continues to evolve as the industry changes by
expanding offerings and updating methods, while intimately
understanding and serving manufacturers’, channels’, and their
customers’ transformation in the digital printing and imaging
sector.
About BLI Pacesetter Awards
Based on exhaustive questionnaires, in-depth interviews, and a
proprietary rating scale, Buyers Lab Pacesetter Awards from
Keypoint Intelligence recognize those document imaging OEMs that
have shown market leadership in a variety of categories, including
technologies, services, and key vertical markets.
About Canon U.S.A. Inc.
Canon U.S.A., Inc., is a leading provider of consumer,
business-to-business, and industrial digital imaging solutions to
the United States and to Latin America and the Caribbean markets.
With approximately $29.4 billion in global revenue, its parent
company, Canon Inc. as of 2023 has ranked in the top-five overall
in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is
dedicated to its Kyosei philosophy of social and
environmental responsibility. To learn more about Canon, visit us
at www.usa.canon.com and connect with us on LinkedIn
at https://www.linkedin.com/company/canonusa.
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† Based on weekly patent counts issued by United States Patent
and Trademark Office.
Specifications and availability are subject to change without
notice.
All referenced product names, and other marks, are trademarks of
their respective owners.
Nicole Esan
Canon U.S.A., Inc.
631-330-2136
niesan@cusa.canon.com