RedAwning Announces Major Expansion of Its Hospitality Platform
13 Agosto 2024 - 10:00AM
For Immediate Release
Contact: Kristina Bronitsky
Email: kristinab@redawning.com
RedAwning Announces Major Expansion of Its Hospitality
Platform To Include AI-Powered Message Automation with Message
Prioritization, Status and Teams Management
Available Now Free to RedAwning Clients
Petaluma, CA, [Date TBD] – RedAwning, the only fully-integrated
hospitality platform for short-term rental success, today announced
significant new features for its CommHubTM module, including
AI-powered messaging that automatically recognizes the guest and
property they are staying at, message prioritization with ticketing
and status for follow-ups, and full Teams Management. All of these
features are free for RedAwning clients, the one hospitality
platform that’s always all-inclusive with no SAAS type per feature
fees which can add up on other platforms.
RedAwning’s new AI capabilities include suggested replies to all
messages from guests. Replies are drafted with a friendly tone,
incorporating the unique details of each property and reservation.
RedAwning clients can use the suggested reply, edit it, or ask for
another until they are happy with it. Those replies are
automatically delivered to each guest via API into the guest’s
inbox on AirbnbTM and other major booking partners, or to the
guest’s communication method of choice.
RedAwning’s new Messaging Prioritization automatically
identifies the importance of each message so that clients can focus
on the highest priority messages first. Messages are automatically
changed to “Responded” status once replied to, and threaded for any
follow up messages from the same guest. Clients can set and filter
messages based on priority level, or based on status such as new,
in progress, or completed.
For teams sharing communications responsibility, RedAwning has
enabled the ability to add unlimited team members for free with
settings for each team member specifying the type of messages that
they should receive. Clients can even include their house cleaner,
hot tub technician, or other service providers who should be
alerted to new reservations or cancellations. All team members can
see and sort by the status of messages that others have replied to
already for efficient work among teams.
All of these capabilities are on top of the previously announced
CommHub features, including unlimited automated and personalized
messages triggered by events such as booking or check in or check
out for each guest. These messages are automatically
delivered via API into every website channel inbox. Plus,
CommHub integrates every major brand of digital lock for automatic
lock setting and digital key delivery to guests.
"With our expanded communications capabilities, we are excited
to help our clients deliver their best guest experiences while
being much more efficient with their time,” said Tim Choate,
Founder & CEO of RedAwning. “We also fully believe in giving
all our clients access to the industry’s newest technologies
without any separate add-on fees, as we want them to be able to
deliver the best hospitality for guests and never have to consider
doing less due to add on costs.”
CommHub is now available to the 1,000+ property owners, property
managers, independent hotels, resorts and inns on the RedAwning
Hospitality Platform.
Property Owners & Resort/Inn/Hotel Owners:
https://pm.redawning.com/owners
Property Managers:
https://host.redawning.com/property-management
###ENDS###
About RedAwning
RedAwning is the only fully-integrated hospitality platform for
short-term rental success. We combine global distribution and
marketing combined with a comprehensive suite of products,
platforms, and solutions to generate more revenue and deliver
better hospitality with less work for homeowners, property
managers, and short-term lodging providers of all types.
Contact:
Kristina Bronitsky
kristinab@redawning.com
Michelle Dissel
RedAwning Group
5102060180
michelle@redawning.com