ICMI’s Contact Center Expo 2021 to Bring the Call Center Industry Together in the Fall, Unveils Conference Program
15 Julio 2021 - 9:30AM
Business Wire
Event Takes Place September 7-10, 2021 in Dallas
ICMI’s Contact Center Expo 2021 today unveils the Conference
Program. Over four days, ICMI’s Contact Center Expo brings call
center industry professionals together to tackle the challenges and
opportunities that will enable positive growth and change in the
contact center industry. The event will take place September 7-10,
2021 at the Sheraton Dallas Hotel, in Dallas, Texas. Register here.
Early registration pricing ends Friday, July 16.
Joy Sobhani, Event Director for ICMI’s Contact Center Expo
noted, “ICMI’s Contact Center Expo will tackle the challenges and
opportunities for 2021 and beyond that will enable positive growth
and change in the industry. From interactive discussion groups to
content that supports the trending topics of the day – like AI,
managing ‘work from anywhere’ teams, omnichannel and digital
transformation – ICMI will help attendees grow their network, learn
from industry professionals and find solutions to new world
challenges. We hope you will be at ICMI’s Contact Center Expo when
we celebrate the reunion of the contact center community this
Fall.”
ICMI Contact Center Expo Conference Program
ICMI’s Contact Center Expo offers a content rich conference
program with more than 100 sessions by industry thought leaders and
insightful keynotes covering both the latest industry topics, from
chatbots to COVID-19.
Keynote presenters include:
- September 7: Roadmap to
2025. The session will be moderated by Brad Cleveland, Senior
Advisor, ICMI and panelists include Jenny Dempsey, Customer
Experience Manager, Fruitstand, Ted Stodolka, VP, Chief Care
Officer, Hallmark Cards, Eric Mackowitz, AVP, Service Center
Operations, Amica Mutual Insurance, Anne Palmerine, VP, Customer
Engagement, Enrollment & Retail, UPMC Health Plan
- September 8: Innovate the Way
You Innovate: Instilling a Pervasive Culture of Innovation will
be presented by Stephen Shapiro, Innovation Evangelist and
Author
- September 9: Making #HybridTeams
Awesome will be presented by Hannah Ubl, Co-Founder, Good
Company Consulting
- September 9: Connecting the
Workplace and Life Through F.U.N. will be presented by Paul
Long, Speaker, Author, Master of Shenanigans and Former Director of
Call Center Operations at Farmers Insurance
Conference Program tracks
include:
- Boost Your Culture
- Elevate Your Strategy & Leadership
- Maximize Productivity and Operations
- Drive Customer Experience
View the full ICMI’s Contact Center Expo conference program
here.
Other Highlights of ICMI’s Contact Center Expo
- The ICMI Global Contact Center Awards are where ICMI recognizes
contact centers around the world that most embody contact center
excellence
- The Expo Hall will showcase 30+ exhibitors featuring the latest
technology and trends in the industry
- Multiple opportunities to network with speakers, exhibitors and
industry peers
Click here to register to attend ICMI’s Contact Center Expo.
Early bird rates are valid through July 16, 2021.
Media interested in attending ICMI Contact Center Expo, email
Meryl Franzman at meryl.franzman@informa.com.
For additional information on exhibition or sponsorship
opportunities, contact us at ICMISales@informa.com.
ICMI Contact Center Expo is taking steps to ensure attendee,
exhibitor and partner safety. ICMI Contact Center Expo will adopt
parent company Informa’s AllSecure Plan at the event. AllSecure is
Informa’s approach to ensuring the highest standards of safety,
hygiene, cleanliness and operational effectiveness for all
exhibitors, attendees, speakers and press. Learn more about ICMI’s
Contact Center Expo’s health and safety plan here.
Click here for more information on ICMI’s Contact Center Expo or
follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube and
Facebook.
ABOUT ICMI
The International Customer Management Institute (ICMI) is the
leading global provider of comprehensive resources for customer
management professionals -- from frontline agents to executives --
who wish to improve customer experiences and increase efficiencies
at every level of the contact center. Since 1985, ICMI has helped
more than 50,000 organizations in 167 countries through training,
events, consulting, and informational resources. ICMI's experienced
and dedicated team of industry insiders, trainers, and consultants
are committed to helping you raise the strategic value of your
contact center, optimize your operations and improve your customer
service. ICMI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a market leading provider of integrated
research, media, training and events to the global Technology
community. We're an international business of more than 600
colleagues, operating in more than 20 markets. Our aim is to
inspire the Technology community to design, build and run a better
digital world through research, media, training and event brands
that inform, educate and connect. Over 7,000 professionals
subscribe to our research, with 225,000 delegates attending our
events and over 18,000 students participating in our training
programs each year, and nearly 4 million people visiting our
digital communities each month. Learn more about Informa Tech.
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Media Contact Meryl Franzman ICMI’s Contact Center Expo
2021 Meryl.franzman@informa.com
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