Atlantic Union Bank Ranked the Best in Customer Satisfaction with Retail Banking in the Mid-Atlantic Region by J.D. Power
06 Mayo 2021 - 7:45AM
Atlantic Union Bank announced today that it received the number one
ranking in the Mid-Atlantic region in the J.D. Power 2021 Retail
Banking Satisfaction StudySM. J.D. Power defines the Mid-Atlantic
region as Virginia, Maryland, Delaware and District of Columbia.
Overall the bank finished with the highest overall customer
satisfaction score for 2021 in Mid-Atlantic with 854 out of 1000
points. The average score across banks operating in the region was
814 according to J.D. Power.
“We are beyond thrilled that our customers’ feel this way about
us,” said Maria Tedesco, President of Atlantic Union Bank. “This
past year has been so challenging for so many, including our team,
but throughout it all we never lost focus on our customers’ needs
and expectations.
“Our team came together to provide enhanced digital and virtual
banking services to our customers at a time when they needed it the
most, and I couldn’t be more proud. We are going to continue to
invest in our omni-channel approach, so our customers have the best
possible banking experience whether it’s in the branch, online or
mobile.”
The J.D. Power U.S. Retail Banking Satisfaction StudySM analyzes
retail banking customers’ satisfaction with their primary financial
institution and the impact it has on bottom-line metrics, such as
retention, loyalty, and advocacy. Now in its 16th year, the study
is one of the longest-running and most in-depth, independent
surveys of retail banking customers available. Visit
jdpower.com/awards for more details.
About Atlantic Union Bankshares Corporation
Headquartered in Richmond, Virginia, Atlantic Union Bankshares
Corporation (Nasdaq: AUB) is the holding company for Atlantic Union
Bank. Atlantic Union Bank has 129 branches and approximately 150
ATMs located throughout Virginia, and in portions of Maryland and
North Carolina. Atlantic Union Bank Wealth Management is a brand
name used by Atlantic Union Bank and certain affiliates when
providing trust, wealth management, private banking, and investment
advisory products and services. Certain non-bank affiliates of
Atlantic Union Bank include: Old Dominion Capital Management, Inc.,
and its subsidiary, Outfitter Advisors, Ltd., and Dixon, Hubard,
Feinour, & Brown, Inc., which provide investment advisory
services; Atlantic Union Financial Consultants, LLC, which provides
brokerage services; and Union Insurance Group, LLC, which offers
various lines of insurance products.
Contact: Beth Shivak, Senior Vice President, Head of Corporate
Communications, Beth.Shivak@AtlanticUnionBank.com ,
804.327.5746
Bill Cimino, Senior Vice President, Investor Relations,
Bill.Cimino@AtlanticUnionBank.com, 804.448.0937
Atlantic Union Bankshares (NASDAQ:AUB)
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