Teleperformance Launches Digital Services Arm, TP Infinity, to Better Serve Clients Globally Through Consulting, Design and System Integration Services
26 Enero 2024 - 3:27AM
Business Wire
Teleperformance (Paris:TEP), a global leader in digital business
services, today announced the launch of its global digital
consulting arm, TP Infinity, designed to deliver a holistic
approach to building stronger brands through enhanced customer
experience (CX).
TP Infinity seeks to address the growing client demand for an
integrated approach to CX transformation in today’s experience-led
economy. Its comprehensive portfolio spans consulting, technology,
data analytics, design and creative services, combining
Teleperformance’s growing, global digital CX and transformation
services with three independent digital companies integrated
through Teleperformance’s recent acquisition of Majorel. These
include:
- IST Networks, a CX technology reseller, system integrator and
managed service provider based in Egypt, with operations in Saudi
Arabia, UAE and broader EMEA;
- Findasense, a digital marketing agency based in Spain, with
operations in Mexico, Colombia and rest of Latin America; and
- Junokai, a CX consulting firm based in Germany.
Faster, More Efficient, Enhanced CX
TP Infinity team members will support their own clients and work
seamlessly in partnership with Teleperformance teams and their
clients to enable faster, more efficient and improved business
processes that deliver enhanced experiences for customers.
“In this new era of integrating AI-powered solutions into CX
management, Teleperformance is investing in value-added services to
help our clients design, analyze and deploy AI-powered solutions
and accelerate their CX transformation,” said Daniel Julien,
Chairman and Chief Executive Officer of Teleperformance Group.
“Consolidating our digital consulting teams under the TP Infinity
umbrella will allow us to keep tremendous focus on the
extraordinary opportunities we have to help our clients build brand
loyalty.”
TP Infinity is comprised of a diverse team of more than 650
strategists, data lovers, tech enthusiasts, creative masterminds
and operations gurus operating in 15 countries across North
America, South America, Europe, and Asia who are united by a common
purpose: to push the boundaries of CX.
To learn more about TP Infinity, visit www.tpinfinity.com.
###
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), is a global leader in digital business
services which consistently seeks to blend the best of advanced
technology with human empathy to deliver enhanced customer care
that is simpler, faster, and safer for the world’s biggest brands
and their customers. The Group’s comprehensive, AI-powered service
portfolio ranges from front-office customer care to back-office
functions, including Trust and Safety services that help defend
both online users and brand reputation. It also offers a range of
specialized services such as collections, interpreting and
localization, visa and consular services, and recruitment process
outsourcing services. With nearly 500,000 inspired and passionate
people who currently speak more than 300 languages, the Group’s
global scale and local presence allows it to be a force of good in
supporting communities, clients, and the environment. In 2022,
Teleperformance reported consolidated revenue of €8,154 million
(US$8.6 billion, based on €1 = $1.05) and net profit of €645
million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350, MSCI Global Standard and Euronext Tech
Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since
September 2022, the Euronext Vigeo Euro 120 index since 2015, the
EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders
index since 2019, the FTSE4Good index since 2018 and the S&P
Global 1200 ESG index since 2017.
Visit the Group at www.teleperformance.com.
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FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Karine Allouis – Laurent
Poinsot IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Nicole
Miller TELEPERFORMANCE Tel: + 1 629-899-0675
tppublicaffairs@teleperformance.com
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