Teleperformance in Colombia Receives Diversity and Inclusion Management Certification from AENOR
22 Febrero 2024 - 1:30AM
Business Wire
Teleperformance is the first company in Latin America to receive
this certification.
Regulatory News:
Teleperformance (Paris:TEP), a global leader in digital business
services, announced today that it has received Diversity and
Inclusion Management certification in Colombia from AENOR
(Asociación Española de Normalización y Certificación), based on
compliance with the international standard ISO 30415.
Teleperformance is the first company in Latin America to receive
this certification.
ISO 30415 certification attests to Teleperformance's proactive
approach to diversity and inclusion, and consolidates its
leadership as a provider of innovative work environments where
every voice is valued and respected.
The Group has recruited a diverse range of people over the
years, including young people, members of the LGTBIQ+ community,
migrant workers, mothers of large families, people with
disabilities, and people from various ethnic groups (especially
Africa), creating over 19,000 jobs with these hires.
"The certification we have received not only brings
international recognition, but it also reflects Teleperformance's
unwavering commitment to diversity and inclusion. Since its
inception, the Group has consistently developed a culture that
values and respects individual differences. We are convinced that
diversity not only enriches our teams, but also fosters innovation
and performance," said Andrés Bernal, Chief Executive Officer of
Teleperformance in Colombia, Guyana, Peru, Nicaragua and Trinidad
& Tobago.
Teleperformance in Colombia was recently recognized as the third
most inclusive company in Latin America in the "Ranking of
Inclusive Companies in Latin America" established by the National
Consulting Center (Centro Nacional de Consultoría or CNC) and the
Chamber of Diversity (Cámara de la Diversidad).
Teleperformance has adopted a structured, proactive Group-wide
approach to diversity, equity and inclusion, a key commitment as a
benchmark employer in the sector. This approach is based on a
number of levers and priorities, such as parity, the integration of
people with disabilities, and better ethnic and cultural
representation at all levels. Volunteer employees who share the
same background, experiences or affinities, come together in teams
to help drive and disseminate best practices throughout the
Group.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), is a global leader in digital business
services which consistently seeks to blend the best of advanced
technology with human empathy to deliver enhanced customer care
that is simpler, faster, and safer for the world’s biggest brands
and their customers. The Group’s comprehensive, AI-powered service
portfolio ranges from front-office customer care to back-office
functions, including Trust and Safety services that help defend
both online users and brand reputation. It also offers a range of
specialized services such as collections, interpreting and
localization, visa and consular services, and recruitment process
outsourcing services. With nearly 500,000 inspired and passionate
people who currently speak more than 300 languages, the Group’s
global scale and local presence allows it to be a force of good in
supporting communities, clients, and the environment. In 2022,
Teleperformance reported consolidated revenue of €8,154 million
(US$8.6 billion, based on €1 = $1.05) and net profit of €645
million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350, MSCI Global Standard and Euronext Tech
Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since
September 2022, the Euronext Vigeo Euro 120 index since 2015, the
EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders
index since 2019, the FTSE4Good index since 2018 and the S&P
Global 1200 ESG index since 2017.
Visit the Group at www.teleperformance.com.
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FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Karine Allouis – Laurent
Poinsot IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Nicole
Miller TELEPERFORMANCE Tel: + 1 629-899-0675
tppublicaffairs@teleperformance.com
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