- Expanding Virtual Power Plant (VPP) Platform to Puerto Rico
to participate in LUMA's Customer Battery Energy Sharing (CBES)
Program
- Selected by the U.S. Department of Energy’s Grid Deployment
Office as part of a $440 million investment from the Puerto Rico
Energy Resilience Fund
Sunnova Energy International Inc. ("Sunnova"), Puerto Rico's
largest residential solar and battery storage services company,
remains steadfast in its mission to provide affordable, reliable,
and sustainable energy solutions to Puerto Rico and beyond. The
company proudly marks two groundbreaking initiatives that will
advance the cause of energy resilience and grid stability on the
Island.
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Expanding Sunnova Sentient Virtual Power Plant (VPP) Platform
to Puerto Rico to participate in LUMA's Customer Battery Energy
Sharing (CBES) Program:
Sunnova is expanding its Sunnova Sentient Virtual Power Plant
(VPP) platform through the Sunnova Power Flex Program, in
partnership with LUMA's Customer Battery Energy Sharing (CBES)
program in Puerto Rico. This groundbreaking effort is poised to
transform the role of distributed solar and storage customers in
enhancing grid stability during peak demand periods, all while
offering them financial incentives for their participation. Through
voluntary enrollment in the Sunnova Flex Power Program, customers
will actively contribute to the strengthening of the grid, ensuring
a dependable power supply for the people of Puerto Rico.
“We are incredibly excited about the possibilities that our
industry-leading VPP platform—delivered to our customers through
our Sunnova Flex Power Program—holds for the people of Puerto
Rico,” said William J. (John) Berger, Chief Executive Officer of
Sunnova. “As we continue to spearhead the transition towards a
cleaner and more robust future, extending our VPP platform will not
only help reshape the energy landscape in Puerto Rico but also
empower our valued customers to play an integral role in bolstering
grid stability. We eagerly anticipate the transformative impact
this program will have on our customers and the Puerto Rican
community at large.”
“We're excited to collaborate with Sunnova on this important
initiative, which signifies a major step in our ongoing efforts to
enhance energy reliability for Puerto Rico. We're dedicated to
achieving a more stable energy supply, reducing disruptions, and
securing a resilient energy future, ultimately benefiting the
people of Puerto Rico,” said Jessica Laird, VP of Customer
Experience at LUMA.
“Customers in Puerto Rico can now unlock additional benefits
from their Powerwall and get paid to support their community and
grid. LUMA’s CBES program has the potential to be the largest of
its kind and provide unprecedented support to the grid. Through our
partnership with Sunnova, we are laying the foundation for a more
resilient grid in Puerto Rico supported by clean, affordable, and
reliable power,” said Drew Baglino, Senior Vice President,
Powertrain and Energy at Tesla.
During periods of grid instability, typically when existing
power plants are struggling to meet high demand, Sunnova’s VPP
operations team will respond to dispatch signals, dispatch enrolled
customers’ batteries using Sunnova’s VPP platform, and deliver
energy and resiliency to the grid. LUMA’s CBES initiative makes
this possible by sending the correct price signal to Sunnova
customers to participate and by also sending the correct dispatch
signal to Sunnova to operate its VPP platform. Sunnova customers
will maintain resiliency and energy independence and their
batteries will never be dispatched immediately ahead of predicted
hurricanes or severe weather, ensuring stored power supply will be
protected and available for their homes.
With over 52,000 solar and storage customers, totaling an
installed storage capacity of 800 MWh, Sunnova boasts the largest
customer base of distributed solar and battery storage
installations in Puerto Rico. The integration of Sunnova’s scale,
energy management services, and top-tier customer service creates
an unparalleled contribution to grid stability, resilience, and
customer satisfaction. Sunnova's pivotal role not only solidifies
its standing as a key player reshaping Puerto Rico's energy
landscape but also ensures a more reliable and sustainable future
for the island.
In return for battery response and contribution, customers will
be compensated for the power supplied by their batteries. This
approach not only incentivizes customers to embrace renewable
energy solutions but also creates a mutually beneficial situation
whereby the grid is strengthened, and participating customers
receive an additional financial benefit from their systems. A
single battery may be able to earn up to $1,000 for this first
pilot year depending on how many times a battery is dispatched.
Selected by the U.S Department of Energy’s Grid Deployment
Office as part of a $440 million investment from the Puerto Rico
Energy Resilience Fund:
Sunnova is proud to have been selected by the U.S. Department of
Energy (DOE)'s DOE Grid Deployment Office as one of the eight
organizations to receive part of a $440 million commitment to
install rooftop solar and batteries in vulnerable single-family
households across Puerto Rico through the Puerto Rico Energy
Resilience Fund (PR-ERF). This substantial funding in total seeks
to support the installation of up to 40,000 residential systems.
The primary goals of this initiative are to enhance energy
resiliency, ensuring a continuous power supply during extreme
weather events, while simultaneously creating thousands of local
clean energy jobs. This investment aligns seamlessly with President
Biden's vision of affordable energy for all Americans and Puerto
Rico's ambitious goal of achieving 100% renewable energy by
2050.
Empowering Puerto Rico with Unparalleled Customer Service:
Sunnova's Commitment to Excellence:
Lastly, Sunnova's core business model revolves around a vision
of delivering superior energy services at competitive prices,
ensuring the reliable and cost-effective flow of power that our
customers expect. The company has made significant strides in
improving its customer service infrastructure in Puerto Rico,
including the establishment of a call center with more than 35
dedicated service representatives, a 400% increase in its workforce
since 2022, and a pledge to address most service claims within 24
hours. Additionally, Sunnova’s Global Command Center in Houston, TX
allows the company to monitor the entire U.S. customer fleet,
utilize predictive analytics for early incident detection, and
dispatch service technicians within 24 hours in many major markets,
ensuring prompt and effective issue resolution. This, combined with
the ongoing collaboration with local dealers, exemplifies Sunnova’s
commitment to empowering Puerto Rican customers with energy
independence, making Puerto Rico the flagship of a new level of
customer service excellence across all markets they serve.
Through these groundbreaking initiatives, Sunnova continues to
provide Puerto Ricans with a steadier and more reliable power
supply, while empowering its customers to make energy-conscious
decisions that benefit both themselves and their communities.
About Sunnova
Sunnova Energy International Inc. (NYSE: NOVA) is an
industry-leading energy services company focused on making clean
energy more accessible, reliable, and affordable for homeowners and
businesses. Through its adaptive energy platform, Sunnova provides
a better energy service at a better price to deliver its mission of
powering energy independence. For more information, visit
www.sunnova.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20231108825780/en/
Sunnova Media Contact: Srishti Ahuja Tandon
Srishti.ahujatandon@sunnova.com Sunnova Investor Contact: Rodney
McMahan 877-770-5211 IR@sunnova.com
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