SWW Sitel

SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today it has reached agreement with Sony Service Centre Europe NV and Sony e-Solutions Europe BV, both divisions of Sony Europe, to take over operations of Sony's main contact center in Europe. The agreement further underscores SITEL's success in building long-term partnerships with major brands around the world. Under the terms of the agreement, Sony's European contact center activities located in Zaventem, Belgium will be transferred to SITEL effective April 1, 2006. All activities and approximately seventy employees will be transferred to SITEL as operations continue at Sony's Zaventem facility until moved later in the year to SITEL's contact center in Diegem, Belgium. The move by Sony Europe is part of their previously announced strategy of transferring contact center activities in Zaventem to a third party and reflects the spirit of the global direction of Sony Corporation to prepare itself for further growth and competitiveness. The decision by Sony is to assure customer satisfaction, high quality after sales services, and a more cost efficient and flexible response to Sony customers. About SITEL SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has over 36,000 employees in 90 global contact centers, utilizing more than 32 languages and dialects to serve customers in 56 countries SITEL is a leader in the contact center industry. Please visit SITEL's website at www.sitel.com for further information. This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act. The word "will" and similar expressions in this news release identify forward-looking statements, which speak only as of the date the statement is made. SITEL assumes no obligation to update any such forward-looking statement. Although SITEL believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct. Because forward-looking statements involve risks and uncertainties, future events and actual results could differ materially from those set forth in, contemplated by or underlying the forward-looking statements. Important factors that could cause actual results to differ materially from SITEL's expectations may include, but are not limited to the following, many of which are outside SITEL's control: the client's budgets and plans, customer demand for the client's products and services, unanticipated labor, contract or technical difficulties, delays in ramp up of services, contract termination provisions, and conditions affecting the client's industry. SITEL's Form 10-K, 10-Q and 8-K reports filed with the Securities and Exchange Commission describe other important factors that may impact SITEL's business, results of operation and financial condition and cause actual results to differ materially from those set forth in, contemplated by or underlying the forward-looking statements.