BOULDER, Colo., April 23,
2024 /PRNewswire/ -- E Source, a utilities-focused
consulting, research, and data science company, has announced its
plans for CS Week Conference 48 in Fort
Worth, Texas, from April 29 to May
2. Alongside exhibiting, speaking, and sponsoring segments
at this year's conference, the utilities-focused solutions provider
is celebrating two client wins – the City of Tallahassee and
Citizens Energy Group (Citizens) - at CS Week's Expanding
Excellence Awards (EEA).
Every year, CS Week, a utility conference, establishes a judging
panel to select winners in six categories (four company awards and
two individual awards) for their CX-focused Expanding Excellence
Awards - Best CIS Implementation, Innovation in Digital Engagement,
Innovation in Field Automation, Innovation in People & Success,
Rising Star, and Distinguished
Leader. Categories feature two awards based on company size: Level
1 for utilities with more than $1
billion in gross revenue and Level 2 for those below.
- City of Tallahassee has won the Innovation in Digital
Engagement (level II) award for implementing a new customer
information system (CIS), meter data management system (MDMS), and
customer self-service (CSS) portal to improve service delivery,
provide more self-service options, and streamline data
management.
- James Barnes, Chief Customer
Officer of the City of Tallahassee, has won the Distinguished
Leader individual award for overseeing the city's recent
CIS/MDMS implementation and planning other multi-year
enterprise-wide initiatives, including work and asset management,
mobile work and outage management systems, an IVR (Interactive
Voice Response) migration, and a prepay program.
- Citizens Energy Group has earned the Innovation in Field
Automation (level II) award for deploying a field service
management for work orders, inventory, timesheets, vehicle
tracking, and asset location, which was integrated with their new
CIS.
"It is rewarding to see Citizens Energy Group and the City of
Tallahassee be honored at CS Week for their commitment to improving
CX. We are confident that these clients and others will continue to
generate measurable business results through our utilities-focused
consulting, data science, and research solutions," said
Dave Perotti, CEO of E
Source.
The City of Tallahassee selected E Source to provide software
selection and project implementation leadership services to support
the replacement of the City's CIS, MDMS, and CSS applications. The
program involves coordinating multiple software companies and
integrations.
James Barnes, Chief Customer
Operations Officer with the City of Tallahassee, said, "We are
honored to receive the 2024 Expanding Excellence Award for
modernizing our CX lifecycle. Having not replaced a CIS in many
years, we needed a partner with industry knowledge and expertise in
program management to help us address the many challenges of a
complex software replacement."
E Source led Citizens through the assessment and selection of a
new field service management solution. Using E Source's proprietary
methodology, Citizens selected a solution provider to meet their
organizational goals.
"We want to thank CS Week for acknowledging our dedication to
improving our customer experience with an Expanding Excellence
Award," said Melissa Lawson,
Director of Shared Field Services at Citizens Energy Group. "We
would also like to extend our gratitude to our partner, E Source,
for the consistent support throughout the project. With the help
defining our requirements and evaluating various software
applications, we were given the confidence that our implementation
would successfully serve our customers."
E Source's presence at CS Week 2024 includes hosting a client
appreciation social evening and a speaking session on using
analytics to enhance CX and predict satisfaction, featuring
Chris Hilborn, VP Customer Insights
& Solutions at Liberty Utilities and Chad Garrett, Managing Director at E Source. The
company is also co-sponsoring the Women in Utilities Sunrise
Event.
To learn more about E Source at CS Week, attendees can visit the
E Source Booth #206 at the Fort Worth Convention
Center.
For more information about E Source's conference agenda and to
schedule a meeting with E Source experts at CS Week, visit
https://www.esource-csweek.com/.
About E Source:
E Source combines industry-leading research, data science, and
consulting to help utilities make and implement better data-driven
decisions that positively impact their customers, their bottom
line, and our planet. Headquartered in Boulder, Colorado, E Source has teams across
the US and Canada. Learn more at
www.esource.com.
Media contact:
Adarsh Nalam, Director, Solutions
Marketing and Communications
adarsh_nalam@esource.com
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SOURCE E Source Companies LLC