New SVP of Business Operations Joins SmartBear to Bring Increased Understanding of Customer Challenges
18 Julio 2024 - 7:02AM
Business Wire
Carolyn Loudenslager brings years of
operational efficiency experience as SmartBear focuses to further
understand customers’ changing needs amid advancements in AI
SmartBear, a leading provider of software quality and visibility
solutions, has added Carolyn Loudenslager as SVP of Business
Operations to its team. Carolyn has spent nearly 20 years helping
Fortune 100 tech companies as well as industrial companies build
and scale sales, marketing, and customer success organizations with
data-driven insights. She was previously Head of Revenue Operations
and Customer Experience at Solidigm (formerly Intel) where she led
customer success strategy, measurement, and execution. By
optimizing operations and leveraging data to support sales, this
position plays a pivotal role in creating an environment where
customer success soars.
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Carolyn Loudenslager, SVP of Business
Operations, SmartBear (Photo: Business Wire)
“Every day, our customers’ dedication, innovation, and passion
for delighting their users motivate us to push the boundaries of
what’s possible, ensuring we deliver exceptional value and
experiences,” said Bryce Chicoyne, COO at SmartBear. “Understanding
their needs is crucial, especially given the increasing challenges
and complexities of AI. Carolyn’s focus on customers during her
extensive career, combined with her expertise in data-driven sales
support and operational efficiency, will enhance our understanding
of our customers' unique challenges and goals.”
Carolyn spent 15 years in sales, sales operations, marketing
operations, and manufacturing. Most recently, she led the
commercial carve-out of an Intel business into the standalone
company, Solidigm. She was Vice President of Commercial Excellence
at Honeywell, creating and building the company’s first global
commercial excellence function for safety and productivity
solutions, supporting over 2,000 salespeople and channel partners.
For 10 years, Carolyn held various leadership positions at Dell,
including global marketing operations, marketing demand center, and
sales management. She was also in manufacturing leadership roles at
global industry leader, Alcoa. She spent the early part of her
career as an entrepreneur, leading an airshow company.
“Throughout my career, I have been focused on data-driven
operational excellence along with putting the customer journey at
the forefront, as the customer is your organization's north star,”
said Carolyn Loudenslager. “I love that SmartBear is a
customer-centric company, and I’m excited to join the SmartBear
entrepreneurs around the world as we look for new growth horizons
globally.”
In 2019, Carolyn took a sabbatical to travel with her family in
their RV, seeing the 48 contiguous United States, blogging the
experience, and sharing lessons learned, including happiness
requires few possessions and the importance of defending the vital
wildlife across the U.S.
About SmartBear
SmartBear is pioneering innovation in software development,
embracing AI’s transformative potential. The company’s AI-powered
intuitive solution hubs, featuring HaloAI, give software
development teams around the world visibility into end-to-end
quality. SmartBear is trusted by over 16 million developers,
testers, and software engineers at 32,000+ organizations –
including innovators like Adobe, JetBlue, FedEx, and Microsoft.
With an active peer-to-peer community, SmartBear meets customers
where they are to help make our technology-driven world a better
place. The company is committed to ethical corporate practices,
including responsible AI that integrates accountability and
transparency across its technology stack, and to social
responsibility, promoting good in all the communities it serves.
Learn more at smartbear.com, or follow on LinkedIn, X, or
Facebook.
All trademarks recognized.
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Tracy Wemett BroadPR +1-617-868-5031 tracy@broadpr.com