Survey from eClinicalWorks Finds That AI Can Be an Antidote to Physician Burnout
30 Julio 2024 - 9:00AM
Business Wire
Healthcare professionals identify how
AI-powered solutions help streamline their workflows
eClinicalWorks®, the largest ambulatory cloud EHR, announced the
results of a recent survey on the perceptions of how AI helps the
healthcare industry. eClinicalWorks surveyed healthcare
professionals to gather feedback on how AI-powered solutions help
combat key challenges, including physician burnout, managing
patient data, and clinical documentation. The full survey report is
available here.
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“Healthcare professionals face many challenges daily that hinder
their ability to provide the best possible care to their patients
while mitigating burnout. Specifically, 41% of the respondents
noted spending over four hours daily on administrative tasks,
including documentation,” said Girish Navani, chief executive
officer and cofounder of eClinicalWorks. “We conducted this survey
in hopes of shedding light on these issues and gathering feedback
on how our providers foresee AI solutions helping them surpass
these challenges and improve patient outcomes. It is evident from
this survey that healthcare professionals agree – innovative
technology and AI solutions have the power to transform healthcare
delivery.”
“While AI presents a great opportunity, human intervention is
crucial in its use,” said Lalith Samaraweera, director of clinical
informatics and business intelligence at Guidewell DCMG. “AI is a
complement to your workforce and a helpful asset. It is important
to learn where AI can be implemented. Give it a try – the cost of
implementation is marginal, especially given the immense
benefits.”
Key findings of the survey:
Digitizing health records has increased the documentation burden
on physicians in the last 20 years, intensifying physician burnout.
However, our survey found that 65% of providers believe AI can best
support them with clinical documentation. When asked how much time
respondents believe that AI medical scribes can help save, 51%
answered that AI medical scribes can save two hours or more on
clinical documentation time per provider per day. With this
significant time savings, providers can spend more time with
patients and free up staff to focus on other important tasks.
Additionally, 68% of respondents find that the volume or the
need for analysis is the greatest challenge in managing their fax
inbox. Today’s complex healthcare relies heavily on documents,
including faxes, that may contain extensive patient histories and
clinical information that must be sorted and analyzed.
We found that 85% of providers find it extremely important
for practices to gather records from other organizations and
health systems, while around 15% noted it’s important. Access to
records from other healthcare providers and sources –
interoperability – is essential for having a complete record of
each patient at the point of care.
Around 64% of respondents experience more than 10 no-show
appointments each week. Only around 4% of respondents noted
they experience less than two no-shows per week. For all practices,
increasing schedule utilization can help improve patient outcomes
and practice revenue.
Given these survey results, the conclusion is clear: Investment
in AI-powered technology helps streamline clinical documentation,
improve office workflows, and reduce no-shows. By doing so,
providers are better equipped to expand operations and provide
exceptional patient care. The eClinicalWorks AI-powered EHR offers
cutting-edge solutions, including integrations with AI-powered
medical scribe, Sunoh.ai, and the healow AI-powered no-show
prediction model that helps meet the needs of every specialty and
practice.
Methodology
eClinicalWorks conducted the online survey during two 2024
company-hosted summits. Over 120 healthcare professionals
responded. The survey captures data on key challenges healthcare
professionals face and the AI-powered solutions that can alleviate
these obstacles.
About eClinicalWorks
eClinicalWorks was founded in 1999 to help digitize paper charts
for ambulatory practices. Today, eClinicalWorks leads the nation in
innovation with cloud-based solutions for Electronic Health Records
and Practice Management. In addition, we help ambulatory practices,
specialists, health centers, urgent care facilities, and hospital
systems manage their revenue cycle, patient relationships, and
Population Health initiatives. More than 180,000 providers and 1
million medical professionals rely upon the power and scalability
of the eCW Cloud for flexible clinical documentation, better
front-office workflows, and more efficient billing driven by
Robotic Process Automation. We combine innovation, leading-edge
technology, and a commitment to patient safety to enable practices
to grow and thrive amid the challenges of 21st-century healthcare.
For more information, visit www.eclinicalworks.com, follow us on
Facebook and Twitter, or call (866) 888-6929.
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eClinicalWorks Bhakti Shah 508-330-6935
bhakti.shah@eClinicalWorks.com