From Newark to Charlotte: Find Out Where Passengers Complain
the Most and Least, What They Are Complaining About, and When
Complaints Peak
AUSTIN,
Texas, Aug. 13, 2024 /PRNewswire/ -- Upgraded
Points' latest study analyzes TSA Contact Center Complaint
data from 2015 to 2023, revealing U.S. airports that receive the
most and least complaints from passengers.
"Security checks are an unavoidable part of air travel, but the
experience can vary greatly depending on the airport," said
Keri Stooksbury, editor-in-chief at
Upgraded Points. "And since navigating security can be such a
high-stress experience, we identified where passengers are most and
least satisfied with TSA, providing valuable insights for
travelers."
Study Methodology
To determine the airports with the most and least complaints,
Upgraded Points analyzed TSA complaint data by category from 2015
to 2023 at 44 large U.S. airports. Complaints were normalized by
passenger volume for accurate comparisons across airports of
varying sizes. The study also identified the most common
complaints, the airports with the highest percentage of these
complaints, and seasonal shifts in complaint trends. All data for
the study came from the TSA FOIA Electronic Reading Room.
High Stress Zones: Airports With the Most TSA Complaints
Overall
- Newark Liberty International Airport (EWR) – 6.83 Complaints
per 100,000 Passengers
- Palm Beach International
Airport (PBI) – 5.78 Complaints per 100,000 Passengers
- Orlando International Airport
(MCO) – 5.6 Complaints per 100,000 Passengers
- Southwest Florida
International Airport (RSW) – 5.5 Complaints per 100,000
Passengers
- Cleveland Hopkins
International Airport (CLE) – 5.38 Complaints per 100,000
Passengers
Top Complaints Received in 2023
- Newark Liberty International Airport: 12.84 complaints per
100,000 passengers
- Cleveland Hopkins
International Airport: 10.35 complaints per 100,000 passengers
- Palm Beach International
Airport: 8.98 complaints per 100,000 passengers
- Southwest Florida
International Airport: 8.92 complaints per 100,000 passengers
- Washington Dulles International Airport (IAD): 8.91 complaints
per 100,000 passengers
Smooth Flying: Airports With the Fewest TSA Complaints
Overall
- Charlotte Douglas International Airport (CLT) – 1.97 Complaints
per 100,000 Passengers
- Dallas Fort Worth
International Airport (DFW) – 2.63 Complaints per 100,000
Passengers
- Salt Lake City International
Airport (SLC) – 2.74 Complaints per 100,000 Passengers
- Hartsfield-Jackson Atlanta International Airport (ATL) – 2.75
Complaints per 100,000 Passengers
- Chicago Midway International Airport (MDW) – 2.8 Complaints per
100,000 Passengers
Top Airport Performers in 2023
- Charlotte Douglas International Airport: 3.47 complaints per
100,000 passengers
- Dallas Fort Worth
International Airport: 4.22 complaints per 100,000 passengers
- Dallas Love Field (DAL): 4.3
complaints per 100,000 passengers
- Chicago Midway International Airport: 4.52 complaints per
100,000 passengers
- Harry Reid International Airport (LAS): 4.8 complaints per
100,000 passengers
Peak Complaint Months: The Holiday Rush
Navigating airport security can become increasingly challenging
during certain times of the year. The study revealed that travelers
encounter the most issues during the final months of the year,
particularly around the holiday season.
- December: 1,457 complaints per day
- October: 1,450 complaints per day
- November: 1,398 complaints per day
Meanwhile, the early months of the year, mainly January and
February, show a noticeable drop in complaints. With fewer
travelers, these months tend to be less stressful for those passing
through airport security.
Dive deeper into the full data for each airport, discover which
complaints are filed the most often, and view helpful graphics by
visiting the full study online.
About Upgraded Points LLC
Headquartered in Austin, Texas,
Upgraded Points is a travel company that helps to demystify the
complex world of travel and credit cards. Launched in 2016 by
Alex Miller, Upgraded Points uses
targeted research efforts and in-depth studies to help travelers
maximize their travel, points, and experiences. Learn more at:
www.UpgradedPoints.com.
Media Contact:
Alex Miller, Founder
1-214-646-8866
381532@email4pr.com
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SOURCE Upgraded Points