Focused on legendary personal and connected
omni-channel experiences to drive customer confidence, TD Canada
Trust receives top marks in J.D. Power Study
TORONTO, May 2, 2019 /CNW/ - TD Canada Trust is proud to
be named highest in overall customer satisfaction among the big
five Canadian retail banks by J.D. Power in its 2019 Canada Retail
Banking Satisfaction Study. This recognition reflects direct
feedback from thousands of retail banking consumers who were
surveyed by J.D. Power about their experiences with their retail
bank.
"We're delighted to receive this recognition from our
customers," said Teri Currie, Group
Head, Canadian Personal Banking. "We are more focused than ever on
what matters most to our customers – helping them confidently
achieve their financial goals and aspirations in moments that
matter."
According to the study, TD Canada Trust ranked highest in
overall satisfaction, convenience and channel activities and was
recognized for being customer-driven and
innovative.
"As customer expectations evolve - and increase - TD is
investing to deliver elevated advice and personalized, omni-channel
experiences across our branch network, by phone, mobile,
online banking options and through our ATM network. My heartfelt
thanks to our TD colleagues across the country for everything they
do to enrich the lives of our customers and communities and bring
legendary experiences to life every day."
About the Canada Retail Banking Satisfaction Study
The
Canada Retail Banking Satisfaction Study measures customers'
satisfaction in six factors (listed in alphabetical order): channel
activities; communication and advice; convenience; new account
opening; problem resolution; and products and fees. Channel
activities include seven subfactors (listed in alphabetical order):
assisted online service; ABM; branch service; call centre service;
IVR/automated phone service; mobile banking; and online banking.
The study is based on responses from over 15,000 retail banking
customers of Canada's largest and
midsized banks regarding their experiences with their retail bank.
It was fielded over two waves in June/July
2018 and January 2019.
About TD Bank Group
The Toronto-Dominion Bank
and its subsidiaries are collectively known as TD Bank Group ("TD"
or the "Bank"). TD is the sixth largest bank in North America by branches and serves more than
25 million customers in three key businesses operating in a number
of locations in financial centres around the globe: Canadian
Retail, including TD Canada Trust, TD Auto Finance Canada, TD
Wealth (Canada), TD Direct
Investing, and TD Insurance; U.S. Retail, including TD Bank,
America's Most Convenient Bank®, TD Auto Finance U.S., TD Wealth
(U.S.), and an investment in TD Ameritrade; and Wholesale Banking,
including TD Securities. TD also ranks among the world's leading
online financial services firms, with more than 12 million active
online and mobile customers. TD had $1.3
trillion in assets on January 31,
2019. The Toronto-Dominion Bank trades under the symbol "TD"
on the Toronto and New York Stock
Exchanges.
About J.D Power
J.D. Power is a global leader in
consumer insights, advisory services and data and analytics. These
capabilities enable J.D. Power to help its clients drive customer
satisfaction, growth and profitability. Established in 1968, J.D.
Power has offices serving North
America, South America,
Asia Pacific and Europe.
SOURCE TD Bank Group