TOKYO, July 9, 2020 /PRNewswire-PRWeb/ -- transcosmos
inc. is proud to announce that Shanghai transcosmos Marketing Services Co.,
Ltd. (Headquarters: Shanghai,
China; CEO: Eijiro Yamashita;
transcosmos China), its
wholly-owned subsidiary, was named a "2020 Top 10 Recommended
Customer Center Professional Outsourcing Brands in China," under the "Customer Care &
Management World (CCMWorld) 2020 Editor's Choice; Customer Center
Professional Outsourcing & BPO Recommended Brand Ranking"
announced on June 8, 2020, by
CCMWorld Group (Headquarters: Beijing,
China; CEO: Zhao Xi; Website: http://www.ccmw.net/).
This year marks the fifth anniversary of the "CCMWorld Editor's
Choice of the Year" that began in 2016. Since its launch, the award
has been acting as a barometer of the progress achieved by the
customer service center industry. A team of "CCMWorld" editors
chose "Customer Center Professional Outsourcing Brands" from 50
nominated outsourcing companies in China based on their observations and
experience with the brands in the past 12 months. In addition, the
organizing committee and the expert judge panel assessed the
nominated brands based on eight criteria, namely, their business
management skills, operational management skills, digital business
management skills, business size and coverage, market awareness,
typical customer base and provided value, and innovation management
skills. After the evaluation process, they chose the winning
brands.
transcosmos China was named one
of the "2020 Top 10 Recommended Customer Center Outsourcing Brands
in China" for its excellence in
operational skills, success in intelligent customer service
solutions and work-from-home solutions, and ability to offer the
flexible support and efficient management abilities that the
company displayed in operating contact centers after the outbreak
of pneumonia caused by the novel coronavirus.
At a time when the novel coronavirus was spreading, transcosmos
China rapidly adopted emergency
solutions and offered flexible working arrangements. With such
initiatives, the company successfully offered stable contact center
operations for its clients, thereby receiving high praise from said
clients. With the aim of achieving digital transformation in the
contact center business, transcosmos China has been focusing on intelligent quality
management, machine learning, and developing and operating
customized services that combine chatbot and human agents.
About "Customer Care & Management World (CCMWorld)"
magazine
"CCMWorld" is a members-only industry-specific magazine issued by
CCMWorld Group. The monthly magazine contains theoretical studies
and the latest trend in the contact center, customer management,
data-driven marketing and service outsourcing industries. First
issued in 2003, CCMWorld magazine has issued 200 volumes by
June 2020.
About CCMWorld Group
Founded in 2002, CCMWorld Group has been driving the progress of
the Chinese contact center industry as a third party industrial
research and development organization. CCMWorld Group puts
particular focus on customer management research and offers
omni-directional, multidimensional and integrated services
including media, publishing, authentication, research, training,
meeting and screening. Based on such services, CCMWorld Group
provides the latest information about the related industries and
services that support such industries.
Visit here for more information: http://www.ccmw.net/
transcosmos history in China
transcosmos entered the Chinese market and launched its offshore
services business in 1995. In 2006, the company opened its first
call center in Shanghai and
started to provide call center services for the Chinese market.
Today, transcosmos has its bases and subsidiaries across 20 cities
in China including Shanghai, Beijing, Tenzin, Hefei, Xi'an,
Changsha, Wuhan, Suzhou, Taipei and more. The company offers extensive
services such as business process outsourcing (BPO) including
contact centers, e-commerce one-stop, digital marketing and system
development for both Chinese and global brands. As of March 2020, approximately 7,000 transcosmos
employees work in China.
As a global BPO services player, transcosmos will continue to help
clients improve their customer satisfaction, optimize costs and
expand sales by offering high-quality and high-value services.
*transcosmos is a trademark or registered trademark of
transcosmos inc. in Japan and
other countries.
*Other company names and product or services names used here are
trademarks or registered trademarks of respective companies.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have
combined superior "people" with up-to-date "technology" to enhance
the competitive strength of our clients by providing them with
superior and valuable services. transcosmos currently offers
services that support clients' business processes focusing on both
sales expansion and cost optimization through our 168 bases across
30 countries/regions with a focus on Asia, while continuously pursuing Operational
Excellence. Furthermore, following the expansion of e-commerce
market on the global scale, transcosmos provides a comprehensive
One-Stop Global E-Commerce services to deliver our clients'
excellent products and services in 48 countries/regions around the
globe. transcosmos aims to be the "Global Digital Transformation
Partner" of our clients, supporting the clients' transformation by
leveraging digital technology, responding to the ever-changing
business environment.
https://www.trans-cosmos.co.jp/english/
SOURCE transcosmos inc.