Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses
09 Julio 2020 - 2:30AM
Business Wire
Vonage (Nasdaq: VG), a global leader in cloud communications
helping businesses accelerate their digital transformation, has
announced its partnership with AI communications leader, EBO.ai to
provide businesses with intuitive, intelligent customer service
tools and support powered by the Vonage Communications Services
Platform.
EBO.ai, a virtual agent provider based in Malta and the UK,
helps companies build valuable, long-lasting relationships with
their customers using artificial intelligence technology that
automates personalised customer communication without compromising
on quality. The company worked with Microsoft to build key
components of their service offering, including security, hosting,
and latency reduction to ensure an infrastructure that is both
robust and secure.
With this new partnership, Vonage's Voice, Video and Messaging
APIs now enable EBO's self-learning virtual agents to communicate
across multiple channels seamlessly, providing a genuinely
customer-centric experience using the most advanced AI
technology.
A central tenet of the EBO conversational AI philosophy is that
businesses must meet their customers where they are already having
conversations. EBO’s Virtual Agents work in conjunction with a
business’s customer service agents, reducing operational burden and
enabling 24/7 support to meet the growing need for more engagement
at lower costs. By utilising Vonage APIs to access a variety of
digital and mobile channels - from video and voice to social
channels including WhatsApp and Viber - EBO’s Virtual Agents can
now adapt to customer preference, ensuring a seamless, personalised
experience.
“Our partnership with Vonage is an exciting step forward, as
together we are providing powerful, transformative, intelligent
tools at the forefront of communications solutions,” Gege Gatt,
CEO, EBO.ai. “We’re proud that our partnership is showing the world
what the future holds for communications technology.”
The Vonage Platform enables businesses to embed contextual,
programmable communications via messaging, chat, social media,
video and voice directly into their mobile apps, websites and
business systems. The Vonage Platform makes it easy for businesses
to build immediate and intuitive communication experiences that
today’s customers expect.
“We believe that businesses today can radically improve customer
experience by implementing an amazing array of modern, intelligent
communications tools,” said Omar Javaid, President, Vonage API
Platform Group. “Together, Vonage and EBO.ai can offer companies
advanced conversational AI tools that can be easily incorporated
into their existing customer service journey, creating flexible,
intelligent, and personal experiences.”
To find out more about Vonage, visit www.vonage.com.
###
About Vonage
Vonage, (Nasdaq:VG) a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Services Platform is fully programmable and allows
for the integration of Video, Voice, Chat, Messaging and
Verification into existing products, workflows and systems.
Vonage's fully programmable unified communications and contact
center applications are built from the Vonage platform and enable
companies to transform how they communicate and operate from the
office or anywhere, providing enormous flexibility and ensuring
business continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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Vonage Media Contact Elise Leonard +1 732-837-3801
elise.leonard@vonage.com Vonage Investor Contact Hunter
Blankenbaker +1 732-444-4926 hunter.blankenbaker@vonage.com
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