Strategic investments, diversified business
have provided strength throughout global pandemic
TORONTO, Dec. 2, 2020 /CNW/ - For the second year in a
row, Scotiabank has been named Canadian Bank of the Year by The
Banker magazine. Bank of the Year winners are judged on their
ability to deliver returns, gain strategic advantage, and serve
their markets. This follows Scotiabank's award as the Best Bank in
North America for Innovation in
Digital Banking by The Banker earlier this year.
"This award demonstrates our commitment to delivering superior
products and services to Canadians from coast to coast," said
Brian Porter, President and Chief
Executive Officer at Scotiabank. "Scotiabankers have shown
considerable resilience and agility over the past year, continually
going over and above to deliver for our customers and communities
while supporting one another. Congratulations to our winning team
on this well-deserved recognition."
As the COVID-19 pandemic gained a foothold, Scotiabank undertook
the most ambitious customer relief program in its history. Through
strong teamwork and collaboration, and supported by the Bank's
enhanced digital capabilities, a program that would have typically
taken more than a year to design and roll out took the Scotiabank
team a matter of weeks. Investments to bolster the accessibility
and reach of its mobile app and online channels allowed customers
to address many of their needs from home, reducing pressure on
contact centres and keeping foot traffic at branches at safe
levels.
"Throughout the COVID-19 pandemic, our team has been committed
to delivering an exceptional customer experience across all of our
banking platforms," said Dan Rees,
Group Head, Canadian Banking. "Our frontline teams have continued
to deliver critically important banking advice and solutions to our
customers, working in tandem with the best-in-class digital
solutions we've released to help Canadian households and businesses
navigate the pandemic. I'd like to thank our people across
Canada for their hard work and
dedication over the past year, and our customers for their patience
and positive feedback."
Throughout the pandemic, Scotiabank has been proud to support
communities across its footprint, having contributed over
$16 million to support people and
communities most at risk during the pandemic, including direct
contributions for COVID-19 relief, as well as support of hospitals
and healthcare professionals.
The award also recognizes Scotiabank's establishment of Global
Wealth Management as a distinct business line in 2019 focused
on enriching clients' lives across its global footprint. Drawing on
its perennially award-winning asset management team and team-based
approach to delivering tailored advice and holistic wealth
management services—as well as the expertise of institutional money
manager Jarislowsky Fraser Ltd and physician-focused MD Financial
Management Inc—Global Wealth Management is a key contributor to the
Bank's future growth.
About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our
purpose: "for every future", we help our customers, their families
and their communities achieve success through a broad range of
advice, products and services, including personal and commercial
banking, wealth management and private banking, corporate and
investment banking, and capital markets. With a team of over 90,000
employees and assets of approximately $1.1
trillion (as at October 31,
2020), Scotiabank trades on the Toronto Stock Exchange (TSX:
BNS) and New York Stock Exchange (NYSE: BNS). For more information,
please visit http://www.scotiabank.com and follow us on
Twitter @ScotiabankViews.
SOURCE Scotiabank