Demand for flexible, scalable resources for
GenAI helps drive strategic adoption of cloud services, ISG
Provider Lens™ report says
U.S. adoption of cloud services continues to grow and change in
multiple industries, expanding the market for services from AWS and
its ecosystem partners, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for
the U.S. finds companies are turning to AWS for secure, scalable
cloud-based infrastructure they can use to become more agile.
Seeking long-term competitiveness, the firms are using the cloud in
new ways to innovate and enhance operations.
“U.S. enterprises are adopting cloud services strategically,
launching initiatives with specific goals, such as establishing
DevOps frameworks,” said Bernie Hoecker, partner, Enterprise Cloud
Transformation leader, ISG. “Cost, security and resilience are
becoming necessities.”
Companies are shifting more on-premises infrastructure to AWS,
driving up demand for cloud migration services in the U.S., the
report says. To maximize the value of their AWS investments, firms
are also seeking post-migration services, including cost
optimization, performance tuning and reviews of cloud architecture.
It is becoming more common for enterprises to outsource cloud
infrastructure management and operations.
U.S. enterprises are combining AI with analytics for improved
decision-making, forecasting and customer experience, taking
advantage of core benefits of cloud infrastructure, ISG says. Many
are investing in real-time analytics to meet a growing need for
quick decisions. Custom AI and ML models designed for specific
business objectives, such as anticipating retail store demand and
personalizing shopping experiences, give companies a competitive
edge.
Generative AI (GenAI) is becoming a major driver of cloud
computing and storage use in the U.S., ISG says. This is especially
true in the country’s massive retail sector and banking, financial
services and insurance industries, which rely on positive customer
experiences for success. AWS and its provider partners are devoting
significant resources to supporting GenAI with scalable and elastic
cloud resources.
“GenAI is opening up new possibilities in many industries,” said
Jan Erik Aase, partner and global leader, ISG Provider Lens
Research. “The AWS ecosystem is emerging as a key enabler for GenAI
applications.”
AWS is also a preferred platform for running SAP workloads, with
many U.S. enterprises turning to AWS and its partners for SAP
S/4HANA transformations, the report says. The high-performance
computing, scalable storage and security features of AWS have made
it especially attractive to large enterprises migrating complex SAP
landscapes to S/4HANA.
The report also explores other trends affecting the AWS
ecosystem in the U.S., including the growing popularity of hybrid
and multi-cloud strategies and an increasing focus on cloud
sustainability.
For more insights into the cloud challenges facing U.S.
enterprises, including how to comply with a growing number of
regulations and take advantage of new technologies on the horizon,
plus ISG’s advice for addressing these issues, see the ISG Provider
Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for
the U.S. evaluates the capabilities of 49 providers across four
quadrants: AWS Professional Services, AWS Managed Services, AWS
Data Analytics, AI and ML and AWS SAP Workloads.
The report names Accenture, Capgemini, Cognizant, Deloitte,
HCLTech, Infosys, LTIMindtree, Rackspace Technology, TCS and Wipro
as Leaders in all four quadrants. It names DXC Technology, PwC and
Tech Mahindra as Leaders in three quadrants each. Hexaware and IBM
are named as Leaders in two quadrants each, and Genpact, Kyndryl
and Persistent Systems are named as Leaders in one quadrant
each.
In addition, Genpact, Kyndryl, Persistent Systems, PwC,
Quantiphi and Tech Mahindra are named as Rising Stars — companies
with a “promising portfolio” and “high future potential” by ISG’s
definition — in one quadrant each.
In the area of customer experience, Persistent Systems is named
the global ISG CX Star Performer for 2024 among AWS ecosystem
providers. Persistent Systems earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
Customized versions of the report are available from DXC
Technology, Persistent Systems, and Rackspace Technology.
The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for
the U.S. is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20241007463894/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978 518 4520
isg@matternow.com
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