TORONTO, Nov. 26,
2024 /CNW/ - BMO today announced it has received
the highest score for wealth management digital experience among
full-service investors in the J.D. Power 2024 Canada Wealth
Management Digital Experience Study.
The study evaluates customer satisfaction among full-service
investors with their wealth management digital experience,
inclusive of both apps and websites, based on four factors:
- Visual appeal
- Navigation
- Speed
- Information/content
"We are incredibly proud of our colleagues for their dedication
to improving and modernizing our Private Wealth platform over the
last two years. This recognition reflects BMO Private Wealth's
significantly enhanced digital capabilities, including on-demand
performance reporting and market leading equity research and our
commitment to meeting our clients where they are in their wealth
management journey," said Kevin
Barnes, North American Head, BMO Private
Wealth. "Across BMO Wealth Management, we are putting our
clients at the centre of all we do. Leading with a digital-first
mindset, we will continue to improve the ease and simplicity of our
platform to meet our clients' evolving needs, help them make real
financial progress and enjoy the opportunities that come with
achieving their goals."
For more information about BMO Private Wealth, please visit:
https://www.bmo.com/en-ca/main/privatewealth.
The 2024 Canada Wealth Management Digital Experience Study
evaluates customer satisfaction with the wealth management digital
experience, inclusive of both apps and websites. This year's study
is based on responses from 4,860 full-service and self-directed
investors and was fielded from June through August 2024.
About BMO Financial Group
BMO Financial Group is the
eighth largest bank in North America by assets, with total assets
of $1.4 trillion as of July 31, 2024. Serving customers for 200
years and counting, BMO is a diverse team of highly engaged
employees providing a broad range of personal and commercial
banking, wealth management, global markets and investment banking
products and services to 13 million customers across Canada, the
United States, and in select
markets globally. Driven by a single purpose, to Boldly Grow the
Good in business and life, BMO is committed to driving
positive change in the world, and making progress for a thriving
economy, sustainable future, and inclusive society.
J.D. Power Award Disclaimer
BMO received the highest
score in the Full-Service Investors segment of the J.D. Power 2024
Canada Wealth Management Digital Experience Study, which measures
client satisfaction with wealth management websites and mobile apps
among those who invest through a dedicated advisor. For more
information, visit jdpower.com/awards for more details.
SOURCE BMO Financial Group