Sunnova Appoints Paul Mathews as Executive Vice President, Chief Operating Officer
26 Febrero 2024 - 3:30PM
Business Wire
Sunnova Energy International Inc. ("Sunnova") (NYSE: NOVA), an
industry-leading adaptive energy services company, announced today
the appointment of Paul Mathews to Executive Vice President, Chief
Operating Officer, effective immediately.
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Mr. Mathews, who joined Sunnova in January 2023 as Executive
Vice President, Service and Supply Chain, has demonstrated
exceptional leadership in enhancing customer service and
operational efficiencies. Under his leadership, Sunnova has
significantly improved its customer service capabilities, resulting
in a 75% reduction in service backlog, a 79% decrease in the
average age of service work, and a 46% year-over-year reduction in
escalated customer complaints.
Prior to Sunnova, Mr. Mathews spent nearly two decades serving
in a variety of leadership roles of increasing responsibility at
UPS, including President of U.S. Industrial Engineering and
President of Engineering – Strategy and Planning. In these roles,
Mr. Mathews led mid-term and long-term strategic planning for the
UPS industrial engineering and global engineering transformation,
including planning and executing global engineering and operations
strategies to reduce expenses and improve operational
efficiencies.
“We are very fortunate to have Paul Mathews on our executive
team as an industry leader who is dedicated to fostering a culture
of collaboration and meritocracy, with a customer-centric mindset,”
said William J. (John) Berger, Chief Executive Officer at Sunnova.
“This well-deserved appointment is a reflection of the pivotal role
Paul has played in transforming our operational landscape, which
has resulted in significant improvements to Sunnova’s service
delivery and efficiency. As COO, Paul will continue to steer our
operations towards even greater efficiency and innovation, aligning
with our strategic goals and enhancing our competitive edge in our
industry.”
As Sunnova’s Executive Vice President, Chief Operating Officer,
Mr. Mathews will lead the following teams within Sunnova: Field
Service, Supply Chain, Procurement, Industrial Engineering,
Customer Care, Real Estate, Quality Assurance/ Quality Control,
Fulfillment, Software and Business Technology, with a focus on
delivering on the company’s commitment to customer service, as well
as driving operational leverage and efficiencies.
“I am very proud of the work we have been able to accomplish
during my time at Sunnova, and in this new role I look forward to
leading these dedicated and talented teams as we continue to
deliver on our customer service commitments,” said Mr. Mathews. “I
am eager to foster cross-functional collaboration throughout the
organization to achieve our strategic objectives and drive
Sunnova's mission of powering energy independence."
About Sunnova
Sunnova Energy International Inc. (NYSE: NOVA) is an
industry-leading adaptive energy services company focused on making
clean energy more accessible, reliable, and affordable for
homeowners and businesses. Through its adaptive energy platform,
Sunnova provides a better energy service at a better price to
deliver its mission of powering energy independence. For more
information, visit http://www.sunnova.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240226373072/en/
Sunnova Media: Ryan Bechtold Ryan.Bechtold@sunnova.com
Sunnova Investor: Rodney McMahan 877-770-5211 IR@sunnova.com
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