Microlog Wins Contract From Naval Health Clinic Patuxent River for Its ServiceFirst(TM) Contact Center and Patient Appointment S
14 Septiembre 2010 - 9:00AM
Marketwired
Microlog Corporation (PINKSHEETS: MLOG), a Gaithersburg,
Maryland-based technology leader in Integrated Voice Response (IVR)
and Computer Telephony Integration (CTI) solutions for the
Government, Healthcare and Lotteries has been awarded a contract
from Naval Health Clinic Patuxent River, the medical facility for
Patuxent River Naval Air Station in southern Maryland, for its
ServiceFirst™ Contact Center and Patient Appointment System™.
"We are eager to form this relationship with Naval Health Clinic
Patuxent River and continue to create a greater presence in the
Navy," said Microlog CEO Richard Meccarielli. "Microlog products
have proven to create a more efficient and organized call center
and greater patient satisfaction and we look forward to doing the
same for Patuxent River."
The ServiceFirst™ Contact Center provides complete inbound call
management, distribution and response and generates statistical and
IVR reporting for call center staffs. The application automatically
uploads patient data in the form of a "screen pop" that allows the
call attendant to have instant access to patient information.
Another feature is customized session recording that records and
stores calls with one or more agents for training and customer
service purposes.
Microlog will also be installing the Patient Appointment System™
that calls patients, at a predetermined time, and verifies whether
the patient intends to keep their appointment or not. It also
allows patients the accessibility to call into the system to verify
an existing appointment or reschedule.
About Microlog:
Microlog Corporation designs, implements and services patented
software applications that enhance the productivity of the customer
contact center experience, as well as providing consultation on a
variety of system integration options. The company's services
encompass the migration of e-commerce into the traditional call
center environment by Web enablement. Microlog's award winning
products support this Web enablement, as well as supporting all
inbound and outbound media, telephone, e-mail, fax, and Web for
contact centers.
For further information about Microlog's products and solutions,
please contact John Mitchell, VP of Sales and Marketing at
301.540.5500 or by email at johnm@mlog.com.
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