AmEx's Petruccelli: No Business Travel Recovery Until End 2010
23 Septiembre 2009 - 1:05PM
Noticias Dow Jones
Business travel isn't likely to recover significantly before the
end of 2010, a top American Express Co. (AXP) executive said
Wednesday, despite recent trends indicating deterioration in the
key travel market has stabilized.
Charles Petruccelli, president of American Express Global Travel
Services, also warned that the "new normal" in business travel is
shaping up to be a cost-conscious customer keenly aware of how
their travel dollars are spent.
"We should not kid ourselves" as an industry, Petruccelli said,
speaking here at the Beat Live, a business-travel conference. "It
will take a long time for customers to flock again to the front of
the plane" for high-priced seats or to shell out for other premium
services without good reasons.
Still, he said there are plenty of opportunities for the travel
industry amid the evolving business-travel market.
Among them, he said more corporate customers are likely to be
open to outsourcing internal travel-management functions if a case
can be made for efficiency and cost savings. He also said
investments in technology, such as broadband access and
travel-specific mobile applications, can help the travel sector
make the case that business travel is a highly effective use of
corporate resources.
"Discounting will erode value," he said of the inclination
simply to cut prices to try to lure dwindling numbers of
travelers.
The travel sector should be open to "cost flexibility," he said,
but it also should make the investments that will enable it to
thrive once a recovery takes hold.
Recent trends, such as airline passenger counts, are indicating
that the steep slump in business travel is easing.
Petruccelli concurred Wednesday that figures from his company
"suggest that demand is bottoming out." But he tempered the view by
noting that he expects "a prolonged period" of weak demand before a
significant uptick.
"The reality is that travel, and especially business travel,
continues to be severely depressed," he said.
Sam Gilliland, chief executive of privately held Sabre Holdings
Corp., offered much the same view.
"It does feel like we are at a bottom," said Gilliland, who also
spoke at the conference here. But, "I'm not willing at this point
to call this over and say we're on the mend."
-By Bob Sechler; Dow Jones Newswires; 512-394-0285;
bob.sechler@dowjones.com