Wolters Kluwer CCH Tagetik ranked as a Leader in Dresner Advisory Services EPM Market Study for fourth consecutive year
09 Julio 2024 - 8:00AM
Business Wire
CCH® Tagetik named an “Overall Leader” in
Customer Experience and Vendor Credibility; rated by customers as a
“high value” solution
Wolters Kluwer, a global leader in professional information,
software solutions, and services, has been named an “Overall
Leader” in Customer Experience and Vendor Credibility in Dresner
Advisory Services’ 2024 Wisdom of Crowds® EPM Market Study, in
recognition of its CCH Tagetik Intelligent Platform.
The Wisdom of Crowds® EPM Market Study ranked CCH Tagetik as
best-in-class for understanding customer business needs, follow up
after the sale, overall value, product completeness of
functionality, and ease of installation/configuration. The study
also ranked CCH Tagetik as best-in-class for support
professionalism and product knowledge, and technical support time
to resolve problems. CCH Tagetik earned a perfect “Recommend” score
from customers who participated in the study again this year, and
customers also rated CCH Tagetik as a high-value solution, with a
low total cost of ownership.
Ralf Gärtner, Senior Vice President and General Manager
of Corporate Performance Solutions at Wolters Kluwer, said:
"The continued success of CCH Tagetik – being named four years
in a row as the Wisdom of Crowds® study’s ‘Overall Leader’ in both
its Customer Experience and Vendor Credibility models and
consistently earning a perfect ‘Recommend’ score from our customers
as well – reflects Wolters Kluwer’s relentless focus on
customer-focused innovation and customer satisfaction.”
Wisdom of Crowds® is an annual analytical snapshot of the
industry, based on customer input across a comprehensive
performance measurement system that compares vendor performance
data in planning technology and services. The study’s Vendor
Credibility Model measures how customers “feel” about their vendor,
including perceived value for the price paid, integrity, and
whether they would recommend their vendor. Its Customer Experience
Model gauges the real-world customer experience, measuring customer
sentiment surrounding the product and all touch points including
pre- and after-sales engagement.
Wolters Kluwer’s success in both categories reflects the
comprehensive nature of its AI-empowered CCH Tagetik Intelligent
Platform, which is available in standard or SAP HANA versions. The
unified platform offers a broad range of solutions that address
extended planning, financial close and consolidation, ESG and
regulatory requirements, and corporate tax including Global Minimum
Tax. In 2024, Wolters Kluwer introduced new intelligent analytics
capabilities to the platform, including AI-empowered intelligent
disclosure, automapping, anomaly detection, and driver-based
analysis, in addition to Ask AI, the company’s new GenAI tool that
provides real-time, visual responses to text- and voice-based
natural language queries.
Howard Dresner, Founder, and Chief Research Officer of Dresner
Advisory, said:
“As businesses of all sizes continue to face a myriad of
challenges and uncertainty, Enterprise Performance Management is a
capability that can help them navigate that uncertainty with
greater confidence. We congratulate Wolters Kluwer CCH Tagetik for
its excellent performance in our 2024 customer-driven analysis of
the market.”
For more information about Wolters Kluwer, please visit:
www.wolterskluwer.com.
About Wolters Kluwer
Wolters Kluwer (EURONEXT: WKL) is a global leader in
information, software solutions and services for professionals in
healthcare; tax and accounting; financial and corporate compliance;
legal and regulatory; corporate performance and ESG. We help our
customers make critical decisions every day by providing expert
solutions that combine deep domain knowledge with technology and
services.
Wolters Kluwer reported 2023 annual revenues of €5.6 billion.
The group serves customers in over 180 countries, maintains
operations in over 40 countries, and employs approximately 21,400
people worldwide. The company is headquartered in Alphen aan den
Rijn, the Netherlands.
For more information, visit www.wolterskluwer.com, follow us on
LinkedIn, Facebook, YouTube and Instagram.
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version on businesswire.com: https://www.businesswire.com/news/home/20240709073038/en/
Sarah Whybrow Associate Director, External Communications
Corporate Performance & ESG Wolters Kluwer Mob: +44 7855
186713