Introducing the Neuron Pulse “Zero-Touch” iOS App for QoE Measuring and Monitoring
24 Julio 2024 - 9:00AM
Business Wire
Neuron Pulse is an independent, low-bandwidth
Quality of Experience (QoE) measuring and monitoring solution for
airlines, cruise lines and more
Neuron customers can now deploy the Neuron
Pulse QoE probe fleet-wide using any iOS device
The probe uses AI and machine learning to
accurately predict QoE in real-time, across an entire fleet, while
requiring minimal effort from the onboard crew
Neuron, the first AI-powered, QoE management platform for things
that move, today launched the Neuron Pulse app for iOS, enabling
“zero-touch” Quality of Experience (QoE) measuring and monitoring
from any iOS device. With the app, Neuron’s customers can keep a
pulse on their connectivity performance and QoE to get an
independent, holistic view of the digital experience on each ship,
plane or remote site in their operations.
In industries like aviation and maritime, measuring QoE
accurately and at scale is challenging. Historically, companies
have relied on manual testing and anecdotal feedback to gauge how
their connectivity is working for people onboard. This approach is
extremely limiting because every aircraft and vessel has its own
unique set of performance indicators, based on factors such as
time, geography, weather and location, which is a moving target –
and it's not realistic to have people manually testing Wi-Fi
performance on all routes, at all times.
Neuron’s industry experts and engineers built AI and machine
learning models that have proven to accurately predict QoE across
multiple connectivity providers, orbits and/or networks, in
real-time, across an entire fleet. And now, customers can get
up-and-running using any iOS device.
The Neuron Pulse iOS app is a probe that can be quickly deployed
to crew devices through a corporate MDM. The app only needs to be
opened one time, and then it does all the work behind the scenes.
That includes using AI and machine learning to pull unique aircraft
or vessel information, without the need for manual input. For
example, in aviation, it intelligently captures details such as
flight number, tail number, route, airport codes and more to
accurately label and correlate all connectivity performance and QoE
data. This data is then translated into analytics dashboards that
customers can view in the Neuron portal and use to make better
operational decisions.
“We built the Neuron Pulse 'Zero-Touch' iOS app with the
end-user in mind, aiming to provide a seamless experience for our
customers and their crew,” said Jonathan Kader, VP of product at
Neuron. “By eliminating the need for manual input and using
automatic data collection, the crew can focus on safety and taking
care of their customers, while the app does the work of capturing
the data our customers need to enhance their digital
operations.”
Designed with privacy in mind, the Neuron Pulse iOS app acts as
if it’s another user on the network – but at a much lower
bandwidth. It only starts measuring and monitoring QoE when the
crew device connects to the target network/SSID. Once the trip is
complete, it stops tracking and sits idle until the target network
is powered back on for the next trip. It does not collect any crew
or passenger personal data, or have visibility into what they are
doing on their devices.
The iOS app is one of two Neuron Pulse deployment methods that
customers can use today, depending on their needs. In lieu of the
app, customers can choose to deploy Neuron Pulse via their onboard
server, working in collaboration with their connectivity
provider(s). Each deployment method consumes approximately the same
amount of bandwidth and generates similar datasets that can then be
viewed by customers in their Neuron portal. The connectivity
performance and QoE data captured by Neuron Pulse is created and
owned by each customer.
Interested in learning more? Click here to read about how Neuron
measures QoE, and drop us a line if you’d like to set up a demo:
https://www.getneuron.com/contact-us.
About Neuron
Neuron is the first AI-powered QoE management platform for
things that move. It seamlessly blends any combination of
connectivity, regardless of provider, orbit or network, into one,
vendor-neutral environment; continuously measures and analyzes
real-time connectivity performance and its impact on quality of
experience (QoE); and dynamically orchestrates the network to
deliver the best possible QoE – even in the most remote places.
Today, Neuron works with Fortune 500 companies in aviation,
cruise, shipping and more. To learn more, visit: www.getneuron.com,
and follow us on LinkedIn.
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https://www.getneuron.com/contact-us