PARIS, July 29, 2024 /PRNewswire/ -- At the
request of Olivia Grégoire, French Minister Delegate with
responsibility for Business, Tourism and Consumption,
and to coincide with the Paris 2024 Olympic and Paralympic Games, the
Directorate General for Competition Policy, Consumer Affairs and
Fraud Control (DGCCRF) has tailored its SignalConso platform to
English-speaking consumers, providing an English translation of the
website and app for tourists to use during their stay in
France.
Overcharging for transport fares, hotel rooms not matching their
descriptions, fraudulent service offerings and counterfeit goods:
just like any consumer, foreign visitors need to be protected. To
guarantee them the utmost protection during their stay,
particularly during the Summer Olympic and Paralympic Games, the
DGCCRF has launched an English version of the SignalConso platform,
available online and as a mobile app.
With almost 870,000 reports filed on SignalConso since
2020, nearly 12% of which concern tourism-oriented industries
(travel, entertainment, cafés/restaurants), consumers recognise the
value of this free, mobile, and user-friendly tool, and the
SignalConso smartphone app has been downloaded more than 160,000
times. The English version allows international tourists to report
any consumer issues (e.g. lack of information, hidden services,
defective or dangerous products/services) and contact traders
(physical and online stores, entertainment, transport,
cafés/restaurants) with just a few clicks. With out-of-court
settlements of disputes encouraged between consumers and traders,
non-French-speaking visitors can use SignalConso to find solutions
to any consumer issues that may arise during their
stay.
Additionally, by enhancing SignalConso's accessibility for
foreign visitors, the DGCCRF will be able to more rapidly detect
emerging cases of fraud aimed at tourists and identify traders who
are frequently reported in tourist-oriented industries.
To strengthen the visibility of this service among visitors
during the Olympic and Paralympic Games, Olivia Grégoire asked
the French Ministry of Economics, and Finance and the Government
Information Service to deploy a poster campaign in places
frequented by tourists such as airports, train stations, shopping
centers.
Finally, ReponseConso is also a public service dedicated to
providing consumer information. It replies to all questions
about consumption issues by phone (in French and English).
ReponseConso can be reached from Monday to Friday at +33
809 540 550 (toll-free number).
Useful links:
- SignalConso – Report an issue with a
trader
- RéponseConso – Helpline for consumers: +33
809 540 550
- FAQs – Paris 2024:
consumer questions
CONTACT: Press office +33 144 972 391 ;
presse@dgccrf.finances.gouv.fr,
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