Publix Recognized as the Best Supermarket Pharmacy for Customer Satisfaction in the J.D. Power 2024 U.S. Pharmacy Study
31 Julio 2024 - 9:30AM
Business Wire
Publix was ranked No. 1 in customer satisfaction in the
supermarket pharmacies category of the J.D. Power 2024 U.S.
Pharmacy Study.
“At Publix, providing premier service is ingrained in our
culture,” said Publix CEO Kevin Murphy. “I’m proud of our pharmacy
teams, who are dedicated to delivering the best care possible to
our customers.”
Methodology
The 2024 study is based on responses from 13,505 pharmacy
customers who filled a prescription within the past 12 months. It
explored customer perceptions, including the pharmacy’s fulfillment
of customers’ needs, resolution of complaints, convenience,
savings, trust and overall experience.
To read more about the ranking and the J.D. Power Pharmacy
Study, visit jdpower.com/business/healthcare/pharmacy-study.
Publix, the largest employee-owned company in the U.S. with more
than 255,000 associates, currently operates 1,376 stores in
Florida, Georgia, Alabama, Tennessee, South Carolina, North
Carolina, Virginia and Kentucky. For 27 consecutive years, the
company has been recognized by Fortune as a great place to work. In
addition, Publix’s dedication to superior quality and customer
service is recognized among the top in the grocery business. For
more information, visit the company’s newsroom at
corporate.publix.com/newsroom.
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Maria Brous (863) 680-5339