ROCKLIN,
Calif., Aug. 5, 2024 /PRNewswire/ -- Integral
Networks, an IT services company serving small & medium size
business owners in the Greater
Sacramento & Reno areas has earned the World-Class
Customer eXperience Trained (WCCXT) certification.
This training was led by The DiJulius Group, whose consulting
clients include Starbucks, Lexus, Ritz-Carlton, KeyBank, Nordstrom,
Charlotte-Mecklenburg Police
Department and many more.
To become certified, companies must go through three months of
training and show that they've deployed the strategies in their
business. Only a small percentage of those who go through the
training, actually earn their certification because of the
transformation it requires.
The WCCXT was specifically designed for IT companies and managed
services firms to train their staff on advanced customer experience
concepts. so that they can provide better service to their clients
and customers and make the often-confusing world of technology,
easy to understand.
"So many small businesses in Sacramento and surrounding areas are
underserved and unprotected from very real cyberthreats. Much of
this is due to the IT industry's failure to explain in very
complex, technical terms in language that anyone can understand.
Integral Networks is committed to providing the best service to our
local community and that meant training EVERYONE on how to present
these issues in relevant ways to our clients so that they have the
information they need to make the best decision instead of
overwhelming them.
We also realize that this industry is known for its terrible
client communications which means when a business does have a
problem, they could feel like they are left in the dark. Going
through and becoming certified helped us to identify these gaps and
we're confident that we'll be able to provide better service and a
better experience than ever before." – Bryan Badger, CEO, Integral Networks.
To date, only a few IT companies have earned the right to be
WCCXT certified, and it will soon be seen as the gold standard in
the industry for those that value excellent service and
experience.
About the Integral Networks
Integral Networks has
proudly served the Greater
Sacramento & Reno areas for over 19 years, specializing
in IT support for law firms, local government, manufacturing, and
construction companies. We have provided competitively priced IT
services to more than 300 businesses, offering cutting-edge IT
solutions to help our clients stay ahead in a rapidly evolving
digital landscape. Our expertise protects clients from cybercrime
and ensures their technology operates seamlessly, allowing them to
focus on their core operations and business growth.
Media Contact:
Kimberly
Ludington
916-975-2840
381056@email4pr.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/certification-empowers-team-to-deliver-exceptional-customer-service-consistently-302213406.html
SOURCE Integral Networks Inc