Tower MSA Partners' Sponsored WCI-TV Interviews Explore Empathy in Workers’ Compensation
13 Agosto 2024 - 9:26AM
Business Wire
The Society of General Internal Medicine describes empathy in
healthcare as “the act of correctly acknowledging the emotional
state of another without experiencing that state oneself.”
The workers’ compensation community has embraced the concept of
using empathy to improve an injured employees’ experience.
Conference presenters and other thought leaders say that injured
employees who receive empathetic communication from providers,
employers and insurers are more satisfied with their care and less
likely to hire attorneys. Additionally, empathy smooths claim
settlements.
Yet how does empathy manifest in the real world? Can
organizations incorporate empathy into their processes? Can you
teach empathy? How does it come into play during the settlement
process?
“To explore these questions, Tower MSA Partners dedicated its
sponsored WCI-TV segments to interviews with insurers and
employers,” said Tower’s Chief Compliance Officer Dan Anders.
Joining Anders and Kristine Dudley, Tower’s Chief Operating
Officer, to discuss empathy are Joan Vincenz, Managing Director,
Corporate Safety for United Airlines and Greg Hamlin, Senior Vice
President and Chief Claims Officer of Berkley Industrial Comp.
Other interviews feature Staffmark’s Director of Claims Denise
Evans and Kristi Montoya, Director of Claims Operations for
UPS.
The founding sponsor of WCI-TV, Tower has consistently used its
segments to explore industry issues. Previous themes include opioid
addiction and intervention, barriers to settlements, metrics, and
partnerships. WCI-TV airs throughout the convention center, in
hotel guest rooms and on shuttles, as well as on YouTube and WCI’s
website. These interviews will also be shared via Tower’s LinkedIn
page.
Anders will also moderate a Medicare Secondary Payer Compliance
Panel during WCI. The “Pre-Settlement Considerations” session runs
from 2-3 p.m. on Tuesday, August 20 and features Ametros’ John
Kane, Brian Broznowicz with the Centers for Medicare and Medicaid
Services, Ringler’s Jarrod Zea, and Kristi Montoya with UPS.
The 78th Annual WCI Conference will be held August 18-21 at the
Orlando World Center Marriott. For more information, please see
https://www.wci360.com/wci2024/.
About Tower MSA Partners
Serving clients nationally, Tower MSA Partners provides
comprehensive Medicare Secondary Payer compliance services,
including Section 111 Mandatory Insurer Reporting, conditional
payment resolution, Medicare Set-Aside optimization and
preparation, and settlement consultation and assistance. For more
information, please visit www.towermsa.com and subscribe to
https://towermsa.com/blog/.
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Helen King Patterson, APR, King Knight Communications,
813-690-4787, helen@kingknight.com