Ivanti Research Finds 86% of IT Professionals Agree Poor Digital Experiences Lead to Unsafe Workarounds in the Workplace
30 Septiembre 2024 - 11:01PM
Business Wire
Just 13% of security professionals say user
experience is a mission-critical priority when adopting
cybersecurity tech interventions
Ivanti, the tech company that breaks down barriers between IT
and security so that Everywhere Work can thrive, released its
latest report on Securing the Digital Employee Experience, which
details how companies can strike the right balance between securing
the company and ensuring a positive digital employee experience
(DEX).
When employees encounter tech friction or feel frustrated with
the tools they are asked to use, they will find a workaround. In
fact, one in two office workers admit to using personal devices to
log into work networks, with 32% of them revealing their employers
are unaware of this practice. Yet, just 13% of security
professionals say user experience (UX) for end users is a
mission-critical priority when adopting cybersecurity tech
interventions. By focusing on UX in security measures,
organizations can minimize the likelihood of employees bypassing
established protocols and resorting to unsafe workarounds.
“Although harmless in the moment, employees typically opt for
convenience and put security on the back burner,” said Mike Riemer,
Field CISO, Ivanti. “Companies should take steps to understand
their employees’ workplace behaviors and adopt security measures
that reduce the temptation for employees to sidestep protocols and
use unsafe workarounds. Strong security shouldn’t come at the cost
of user experience, as it is integral to maintaining both security
and productivity.”
Key findings from the report include the following:
- With the rise of Gen AI, poor security hygiene will
increase: When employees have unfettered access to Gen AI tools
and other advanced technologies, it can introduce challenges with
data privacy, compliance, cyber risks, and copyrighted materials.
Ivanti’s research shows that 81% of office workers report they have
not been trained on Gen AI and 15% are using unsanctioned
tools.
- Companies aren’t providing secure tools for in-office,
remote and hybrid work: Whether half of your employees work
remotely or just a small fraction do, there is still a profound
need to ensure that the company supports all the ways employees
work. Only 62% use a VPN or a zero-trust access solution to
restrict network access and protect sensitive information, and only
57% use multi-factor authentication.
- Security leaders are often excluded from DEX investment
decisions: DEX-informed security minimizes the need for
employees to change their typical behaviors at work. Yet, only 38%
of companies consult the CISO for input on DEX strategy,
investments, and planning, despite the significant contributions
DEX tools can make to security.
Ivanti surveyed over 20,000 IT professionals, executive leaders,
office workers and security professionals around the world to
understand what organizations are doing to enable positive digital
employee experience (DEX) and any barriers organizations face to
deliver frictionless experiences.
To learn more about the results and research-based steps to
improve digital experience and enforce security hygiene, please
visit here.
About Ivanti
Ivanti breaks down barriers between IT and security so that
Everywhere Work can thrive. Ivanti has created the first
purpose-built technology platform for CIOs and CISOs – giving IT
and security teams comprehensive software solutions that scale with
their organizations’ needs to enable, secure and elevate employees'
experiences. The Ivanti platform is powered by Ivanti Neurons – a
cloud-scale, intelligent hyper automation layer that enables
proactive healing, user-friendly security across the organization,
and provides an employee experience that delights users. Over
40,000 customers, including 85 of the Fortune 100, have chosen
Ivanti to meet challenges head-on with its end-to-end solutions. At
Ivanti, we strive to create an environment where all perspectives
are heard, respected and valued and are committed to a more
sustainable future for our customers, partners, employees and the
planet. For more information, visit www.ivanti.com and follow
@GoIvanti.
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