Verizon helps customers avoid over 5 billion to date; leads industry in robocall protection
25 Junio 2020 - 11:00AM
Verizon leads the industry in protecting more than 75 million
consumer, business and prepaid wireless lines with Call Filter,
which helps curb unwanted robocalls made to consumers. In fact, for
the past seven months, the industry has experienced a drop in
monthly spam calls, according to Transaction Network Services,
Verizon’s robocall analytics partner.
Verizon’s ongoing efforts coupled with the global pandemic have
disrupted robocallers, causing more than a 30% decline in unwanted
calls over the last three months, and seven consecutive months of
decline.
Recently, Verizon systems have identified that illegal
robocallers are changing their approach, using coronavirus as a
lure when impersonating healthcare providers, government entities
and credit card companies. Verizon customers can block or avoid
many of these calls at no cost thanks to the free Call Filter
app.
“Our team has identified nearly 40 new COVID-19 scams since
March and we’re making sure our customers don’t get bothered by
those calls,” said Ronan Dunne, CEO Verizon Consumer Group. “In
addition to improving the tools our customers can use to protect
themselves via services like Call Filter, Verizon is actively
working to help government enforcement agencies root out the bad
actors by initiating tracebacks of illegal robocall campaigns. Our
ongoing efforts have helped contribute to seven consecutive months
of decline in unwanted robocalls calls, and we continue to make
significant progress on behalf of our customers,” he added.
Since Verizon launched its free Call Filter app to smartphone
consumers last year, we’ve helped customers avoid over five billion
spam calls and robocalls, and we’re just getting started. Earlier
this year, we expanded Call Filter to devices like Basic Phones,
Wireless Home Phone, and the Google Pixel. Customers with those
devices can enroll in Call Filter spam block via My Verizon to
silence high risk spam calls.
In addition to the free spam protection features of Verizon’s
Call Filter app, which is preloaded on most Verizon Android devices
and available on the Apple App store, postpaid customers can
upgrade to Call Filter Plus for $2.99 per month. That version of
the app offers additional features, including:
- Caller Name ID
- Spam Look
Up
- Personal Block
List
- Spam Risk Meter
Fios Digital Voice customers automatically get Caller ID &
Spam Alerts for free, which warn of potential fraud calls, and can
opt into Nomorobo, a free tool that stops robocalls from ringing on
your home phone. Verizon has made significant progress deploying
STIR/SHAKEN, an industry-wide effort that helps verify that a call
is in fact from the number displayed on the Caller ID and not
spoofed. Verizon is currently verifying billions of calls every
month within our network and has sent three billion STIR/SHAKEN
calls to other carriers. About Verizon Communications,
Inc.Verizon Communications Inc. (NYSE, Nasdaq: VZ) was
formed on June 30, 2000, and is celebrating its 20th year as one of
the world’s leading providers of technology, communications,
information and entertainment products and services. Headquartered
in New York City and with a presence around the world, Verizon
generated revenues of $131.9 billion in 2019. The company offers
voice, data and video services and solutions on its award-winning
networks and platforms, delivering on customers’ demand for
mobility, reliable network connectivity, security and control.
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Media contacts:Jeremy
Godwinjeremy.godwin@verizon.com
Verizon Communications (NYSE:VZ)
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