Teleperformance Wins Frost & Sullivan Company of the Year Award in Colombia
04 Diciembre 2017 - 10:45AM
Business Wire
Research Firm Cites Scale, Solutions, People,
Analytics and Security as Key Differentiators
Regulatory News:
Teleperformance (Paris:RCF), the worldwide leader in omnichannel
customer experience management, today announced it received the
prestigious Frost & Sullivan Contact Center Outsourcing Company
of the Year Award for its operations in Colombia. The company now
employs more than 15,000 people in Colombia and is well-poised for
additional growth. Frost & Sullivan cited “outstanding 25%
year-over-year revenue growth in 2016, more than 20% above the
market´s average.” Teleperformance’s use of global best practices,
advanced analytics from the Teleperformance Customer Experience
(CX) Lab and leading edge security processes were also mentioned as
relevant award factors.
“Teleperformance plays a strategic role as a consultative
partner for its clients. The company not only provides
customer-facing services such as customer care, sales, tech
support, and collections, but it also provides some back-office
services. These include fraud prevention, case management, and
order management. As a result, Teleperformance offers its clients a
one-stop-shop that addresses all their customer service-related
issues,” said Sebastián Menutti, Senior Industry Analyst-Latin
America, Frost & Sullivan.
Juan Carlos Hincapie, CEO, Teleperformance Colombia,
said: “We are honored to be recognized as the market leader for
the excellent customer service experience and digital
transformation services we provide for our diverse client base.
Teleperformance operations in Colombia follow strict global
standards and processes to ensure we consistently provide great,
safe and innovative services our clients both expect and deserve to
support their brands and customers.”
“We are all extremely proud of the strong growth and operational
excellence that Teleperformance in Colombia has delivered and
continues to deliver,” added Agustin Grisanti, President,
Teleperformance Ibero-LATAM. “Our management team and all of
our people have worked with great care, creativity and passion to
become the industry leader and best practices benchmark in
Colombia. I congratulate Juan Carlos and his entire team on this
independent award from Frost & Sullivan.”
Daniel Julien, Chairman and Global CEO, Teleperformance
Group, said: “Teleperformance is the clear global industry
leader because we have an unmatched depth of tools, resources and
expertise to achieve worldwide consistency and uniquely serve as
the personal link between companies and consumers everywhere; on
every single interaction. On behalf of our entire global family, I
thank and congratulate all of our great people in Colombia for
their superb performance and wonderful example of sustained
excellence - you can and do make a difference.”
ABOUT TELEPERFORMANCE
Teleperformance (RCF – ISIN: FR0000051807 – Reuters: ROCH.PA –
Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel
customer experience management, serves companies and
administrations around the world, with customer care, technical
support, customer acquisition (Core Services), as well as with
online interpreting solutions, visa application management
services, data analysis and debt collection programs (Specialized
Services). In 2016, Teleperformance reported consolidated revenue
of €3,649 million (US$4,050 million, based on €1 =
$1.11).
The Group operates 163,000 computerized workstations, with
217,000 employees across 340 contact centers in 74 countries
and serving 160 markets. It manages programs in 265 languages and
dialects on behalf of major international companies operating in a
wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC Large 60,
CAC Next 20, CAC Support Services, STOXX 600, SBF 120, and MSCI
Global Standard. They also have been included in the Euronext Vigeo
Eurozone 120 index since December 2015, with regard to the Group’s
performance in corporate responsibility.
For more information: www.teleperformance.comFollow us: Twitter
@teleperformance
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PRESS RELATIONSNORTH AMERICA AND
ASIA-PACIFICMARK PFEIFFER, Phone: + 1
801-257-5811mark.pfeiffer@teleperformance.comorINVESTOR
RELATIONSPhone: +33 1 53 83 59 87/59
15investor@teleperformance.comorEUROPEIMAGE7Phone: +33 1 53 70 74
70szaks@image7.fr
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