Teleperformance Exits the Highly Egregious Part of the Trust and Safety Business
17 Noviembre 2022 - 10:45AM
Business Wire
Regulatory News:
After reflecting on the consistent feedback received in the
recent days from a vast majority of shareholders and the financial
community regarding the perception of its trust and safety
business, Teleperformance (Paris:TEP) has decided to exit the
highly egregious part of the trust and safety business.
Teleperformance still believes that trust & safety content
moderation is an essential “first responder” service that protects
the wider society in the digital world, and that Teleperformance is
one of the few companies in the world that can provide this service
professionally, at global scale, with the highest standards in
terms of employees safety and well being. Teleperformance is also
proud of its employees engaged in this essential service. But, as a
public company that has always been considerate of its shareholders
perspectives, Teleperformance has decided that exiting the highly
egregious segment of trust & safety is the right thing to do,
at this time.
Teleperformance will partner with its clients to work out
suitable alternatives for its current business in the field, while
in the meantime, further strengthening its focus on employees
safety and well being. The group also will not take any new
business of this type.
A presentation webcast with analysts and investors will be held
today at 7:00 pm CET.
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About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), the global leader in outsourced customer and
citizen experience management and related digital services,
serves as a strategic partner to the world’s largest companies in
many industries. It offers a One Office support services model
including end-to-end digital solutions, which guarantee successful
customer interaction and optimized business processes, anchored in
a unique, comprehensive high touch, high tech approach. Nearly
420,000 employees, based in 88 countries, support billions of
connections every year in over 265 languages and around 170
markets, in a shared commitment to excellence as part of the
“Simpler, Faster, Safer” process. This mission is supported by the
use of reliable, flexible, intelligent technological solutions and
compliance with the industry’s highest security and quality
standards, based on Corporate Social Responsibility excellence. In
2021, Teleperformance reported consolidated revenue of €7,115
million (US$8.4 billion, based on €1 = $1.18) and net profit of
€557 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350, MSCI Global Standard and Euronext Tech
Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since
September 2022, the Euronext Vigeo Euro 120 index since 2015, the
EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders
index since 2019, the FTSE4Good index since 2018 and the S&P
Global 1200 ESG index since 2017.
For more information: www.teleperformance.com Follow us on
Twitter: @teleperformance
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version on businesswire.com: https://www.businesswire.com/news/home/20221117005934/en/
FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Karine Allouis – Laurent
Poinsot IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Mark
Pfeiffer TELEPERFORMANCE Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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