- About 6,000 workers responding to power outages
- More than 500,000 customers were affected by severe
weather
CHARLOTTE, N.C., Jan. 10,
2024 /PRNewswire/ -- Duke Energy is working to
restore power to remaining customers in the Carolinas following
high winds and heavy rainfall that moved through both states
Tuesday. Crews have restored service to more than 425,000 customers
and are moving resources to areas most impacted to help accelerate
restoration.
"Duke Energy has about 6,000 line and tree workers in place to
continue power restoration today," said Jason Hollifield, Duke Energy's Carolinas storm
director. "We are committed to working as quickly and safely as
possible to get the lights back on for our customers, and we thank
them for their patience."
The company expects to restore power to most customers by the
end of day. For the hardest-hit areas that experienced extensive
damage due to flash flooding and tornadic activity, restoration may
take more time. However, crews will not stop until all those who
can receive power are back on.
The company is providing estimated power restoration times to
customers once damage assessments are completed. The company also
will provide regular updates to customers and communities through
emails, text messages, outbound phone calls, social media and its
website.
After the storm
Stay away from power lines that have fallen or are sagging.
Consider all lines energized, as well as trees, limbs or anything
in contact with lines.
If a power line falls across a car that you are in, stay in the
car. If you MUST get out of the car due to a fire or other
immediate life-threatening situation, do your best to jump clear of
the car and land on both feet. Be sure that no part of your body is
touching the car when your feet touch the ground.
If your home or business is flooded, Duke Energy cannot
reconnect power until the electrical system has been inspected by a
licensed electrician. If there is damage, an electrician will need
to make necessary repairs and obtain verification from your local
building inspection authority before power can be restored.
For more storm safety tips, please
visit duke-energy.com/StormTips.
For storm or power restoration updates, follow Duke Energy on
Twitter (@DukeEnergy) and Facebook (Duke Energy).
Outage reporting
Customers who experience an outage during the storm can report
it the following ways:
- Visiting duke-energy.com on a desktop computer or mobile
device.
- Using the Duke Energy mobile app – Download the Duke Energy app
from a smartphone via Apple Store or Google Play.
- Texting OUT to 57801 (standard text and data charges may
apply).
- Calling the automated outage reporting system, at 800.POWERON
(800.769.3766).
An interactive outage map is also available online, so
customers can find up-to-date information on power outages,
including the total number of outages systemwide and estimated
times of restoration.
High water on Duke Energy lakes
Duke Energy continues to move water through its river
systems.
Individuals who live along lakes and rivers and in flood-prone
areas should pay close attention to local media for changes in
rising water levels. Duke Energy also encourages those residents to
follow instructions from local emergency officials.
Real-time lake level information is available
at duke-energy.com/community/lakes, by calling 800.829.5253 or
on the Duke Energy Lake View mobile app.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company
headquartered in Charlotte,
N.C., is one of America's largest energy holding
companies. Its electric utilities serve 8.2 million customers in
North Carolina, South Carolina, Florida, Indiana, Ohio
and Kentucky, and collectively own
50,000 megawatts of energy capacity. Its natural gas unit serves
1.6 million customers in North
Carolina, South Carolina,
Tennessee, Ohio and Kentucky. The company employs 27,600
people.
Duke Energy is executing an aggressive clean energy transition
to achieve its goals of net-zero methane emissions from its natural
gas business by 2030 and net-zero carbon emissions from electricity
generation by 2050. The company has interim carbon emission targets
of at least 50% reduction from electric generation by 2030, 50% for
Scope 2 and certain Scope 3 upstream and downstream emissions by
2035, and 80% from electric generation by 2040. In addition, the
company is investing in major electric grid enhancements and energy
storage, and exploring zero-emission power generation technologies
such as hydrogen and advanced nuclear.
Duke Energy was named to Fortune's 2022 "World's Most Admired
Companies" list and Forbes' "World's Best Employers" list. More
information is available at duke-energy.com. The Duke
Energy News Center contains news releases, fact sheets, photos
and videos. Duke Energy's illumination features stories
about people, innovations, community topics and environmental
issues. Follow Duke Energy
on Twitter, LinkedIn, Instagram and Facebook.
24-Hour: 800.559.3853
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SOURCE Duke Energy