Fiserv and COCC Meet Tomorrow’s Digital Banking Expectations
11 Diciembre 2024 - 7:30AM
Business Wire
Extended collaboration enables seamlessly
connected ecosystem uniting the very best in digital fintech
experiences for consumers and small businesses
Fiserv, Inc. (NYSE: FI), a leading global provider of payments
and financial services technology, today announced an expanded
relationship with COCC, a client-owned fintech serving over 200
community banks and credit unions. This collaboration delivers
industry-leading digital banking solutions powered by Experience
Digital (XD) from Fiserv, paving the way for continuous innovation
to transform the standard of financial services and empowering
COCC’s community of financial institutions to stand at the
forefront of technology for their customers.
Together, Fiserv and COCC are setting a new standard of
excellence in the digital banking landscape. XD delivers a
seamless, connected digital experience powered by open banking APIs
and enhanced by a suite of data-rich, intelligent tools that drive
highly personalized financial experiences. Under the enhanced
partnership, the platform will extend to the cloud in a
microservices architecture, enabling swift adaptability to evolving
market needs. Additionally, with the goal of unlocking easy access
to fintech integrations, a developer studio will facilitate the
creation of custom experiences made available in an app market.
Despite consumers’ growing demand for digital experiences that
delight them, a recent survey by Javelin Strategy & Research of
more than 10,000 U.S. consumers found that 30% of dissatisfied
mobile banking users said they were unsure why or how to use many
of the features in their banks’ apps, and 28% said it is difficult
to find what they need through mobile banking.
“It’s imperative for financial institutions to continue
investing in digital banking and offer their clients the best
possible digital banking experience,” said Jacob Jegher, President
at Javelin. “Digital banking is a critical driver of customer
satisfaction and banks of all sizes need to differentiate in a
crowded and competitive playing field.”
“The bar is set by consumers and businesses’ best digital
experience — likely on a mobile phone. This challenges financial
institutions to accelerate digital innovation, unlocking the
opportunities digital banking can provide,” said Whitney Russell,
President of Digital and Financial Solutions at Fiserv. “Our
partners at COCC maintain a commitment to enabling success through
enhanced digital banking, and together we look forward to providing
their clients access to a wide range of experiences that meet
tomorrow’s digital expectations.”
“We’re thrilled to further strengthen our partnership and
co-development arrangement with Fiserv as COCC joins them on the
journey to deliver the latest cutting-edge, cloud-native digital
banking platform,” said Matt L’Heureux, Senior Vice President and
Chief Innovation Officer at COCC. “Their innovative approach aligns
perfectly with our vision to continue to enable our clients to
remain competitive with a tech-forward, seamless, secure and
future-ready experience that attracts and retains consumers and
businesses alike.”
About Fiserv Fiserv, Inc. (NYSE: FI), a Fortune 500
company, aspires to move money and information in a way that moves
the world. As a global leader in payments and financial technology,
the company helps clients achieve best-in-class results through a
commitment to innovation and excellence in areas including account
processing and digital banking solutions; card issuer processing
and network services; payments; e-commerce; merchant acquiring and
processing; and the Clover® cloud-based point-of-sale and business
management platform. Fiserv is a member of the S&P 500® Index
and has been recognized as one of Fortune® World’s Most Admired
Companies™ for 9 of the last 10 years. Visit fiserv.com and follow
on social media for more information and the latest company
news.
About COCC As an industry-leading fintech provider, COCC
delivers innovative, comprehensive technology solutions and
strategic partnerships with an unparalleled focus on service.
Offering a robust, feature-rich suite of modern, standards-based
core and digital banking solutions, COCC’s cutting-edge systems are
designed with intuitive user interfaces and are fortified by
advanced APIs which seamlessly facilitate leading fintech
integrations. Consistently ready to adopt and embrace emerging
technologies, COCC remains agile and forward-thinking, meeting the
demands of a rapidly evolving financial landscape where live
real-time functionality matters. COCC is forever dedicated to
assisting community banks and credit unions with remaining strong
and competitive by providing the technology, support, and expertise
needed to succeed. To learn more, visit www.cocc.com.
FI-G
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version on businesswire.com: https://www.businesswire.com/news/home/20241211054527/en/
Media Relations: Mark Jelfs Senior Manager,
Communications Fiserv, Inc. +1.262.737.8244
mark.jelfs@fiserv.com
Additional Contact: Chase Wallace Director,
Communications Fiserv, Inc. +1.470.481.2555
Chase.wallace@fiserv.com
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