RingCX boasts more than 1,000 features and is
now available across 6 countries including US, Canada, UK, France,
Germany, and Australia
New CRM integrations enable integrated,
immersive agent experience
Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc.
(NYSE: RNG), a leading provider of AI-driven cloud business
communications, contact center, video, and hybrid event solutions,
announced its native, AI-powered contact center, RingCX™, touts
more than 1,000 features, has extended global availability,
increased adoption, and added new CRM integrations.
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the full release here:
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RingCX provided by RingCentral (Graphic:
Business Wire)
Initially launched in the US and Canada in November 2023, RingCX
has extended availability in the UK and EU, including France and
Germany, and is now launching in Australia. RingCX now supports
multiple languages, including US and UK English, French, Italian,
Spanish, and German. This rapid international expansion is enabling
customers in more markets to benefit from RingCX’s AI-powered, rich
omnichannel, simple-to-use and easy-to-deploy solution.
RingCX now has more than 160 customers globally since its
general availability launch in November 2023. Built for
organizations of all sizes, customers include multiple Fortune
1,000 firms, international health organizations, and public sector.
RingCentral credits this fast momentum to the continuous and
accelerated roll-out of new, robust RingCX capabilities, which now
include more than 1,000 features.
"RingCX gives us everything we need - voice call routing,
fantastic analytics, and over 20 digital channels – all in a single
package. We were able to get implemented and functioning well with
ease," said Devon Lemay of EON Health. "Before RingCX, we were
overwhelmed and struggled to route our calls in an efficient
manner, and had to calculate our own metrics."
Integrated Experiences
RingCentral has also added integrations with five leading CRMs,
including Salesforce, Hubspot, ServiceNow, Zendesk, and Microsoft
Dynamics 365, all currently available in beta. Multiple additional
integrations are planned for the second half of 2024.
RingCX continues to provide immersive and integrated agent
experiences, with full omnichannel capabilities, automatic screen
pops, contact matching in the CRM, case and ticket creation, and
interaction logging for all voice and digital interactions. All of
this is available as an embedded RingCX agent experience inside CRM
systems, where agents can manage interactions across voice, and 20+
digital channels. The CRM integrations are provided at no
additional charge and included in the $65 per agent RingCX
package.
“We’re proud of the adoption momentum of RingCX and the
accelerated rollout of more than 1,000 RingCX features. Providing
an intuitive and integrated agent experience has been one of the
core tenets of RingCX since we launched it,” said Jim Dvorkin,
Senior Vice President, Customer Engagement at RingCentral. “These
out of the box CRM integrations enable a fully connected
omnichannel experience for agents to be able to leverage the
technology they use every day.”
“Platform integration is a huge priority among CX leaders, and
CRM is at the top of the list,” said Robin Gareiss, CEO and
Principal Analyst at Metrigy. “Already, 56.5% of companies have
integrated their contact center and CRM platforms—both of which are
the most commonly used on agents’ desktops. Integrated CRM provides
smooth access to customer data, fulfilling a critical and growing
requirement to personalize customer service. Combined, the value of
these platforms helps drive improved CSAT and agent
efficiency.”
RingCX has open APIs that enable a growing ecosystem of partners
such as Google Dialogflow, Cognigy, Yellow.ai, Balto, and Calabrio
with pre-built integrations now available in RingCentral's App
Gallery. RingCentral is committed to expanding partnerships and
growing the ecosystem of pre-built integrations with RingCX.
To learn more about RingCX, please visit
https://www.ringcentral.com/ringcx.html.
About RingCentral
RingCentral is a leading provider of AI-driven cloud business
communications, contact center, video and hybrid event solutions.
RingCentral empowers businesses with conversation intelligence, and
unlocks rich customer and employee interactions to provide insights
and improved business outcomes. With decades of expertise in
reliable and secure cloud communications, RingCentral has earned
the trust of millions of customers and thousands of partners
worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral, RingCX
and the RingCentral logo are trademarks of RingCentral, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240326082030/en/
PR Contact: Mariana Leventis +1 650-562-6545
mariana.leventis@ringcentral.com
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