Revolutionizing Thrills: Six Flags Sets New Standards in a Digital Transformation Overhaul to Elevate the Guest Experience
29 Abril 2024 - 9:15AM
Business Wire
Six Flags Entertainment Corporation (NYSE: SIX), the world’s
largest regional theme park company and the largest operator of
water parks in North America, proudly unveils a complete digital
transformation to revolutionize every facet of the guest journey.
AI has been a cornerstone of our strategy, enabling us to introduce
groundbreaking enhancements that improve guest experiences and
streamline park operations.
"Our guests are at the heart of everything we do, and this
digital transformation is a testament to our commitment to
providing unparalleled experiences where technology meets fun and
excitement," said Selim Bassoul, CEO of Six Flags. “AI allows us to
enrich and personalize every guest touchpoint.”
The technology enhancements are spearheaded by The Digital
Alliance, a first of its kind in the theme park industry that
brings together best-in-class companies to identify the best
solutions for our guest enhancement journey.
"We are transforming Six Flags into a technology-centric
entertainment company. With the formation of the largest global
digital alliance in the theme park industry, we are setting the
foundation to lead with innovation and digital excellence," said
Omar Jacques Omran, Chief Digital Officer of Six Flags. “Six Flags
is reinventing amusement, making every moment more personalized and
efficient."
Noteworthy advancements include:
AI is at the forefront of elevating our customer engagement,
pre-visit planning and personalizing the guest experience.
- Our new website, set to launch this year, will leverage AI to
revolutionize the guest experience, including personalization and a
new upcoming loyalty program.
- Missi Six, our new digital concierge powered by Generative AI,
will debut on our app and website.
- Revamped mobile app to include interactive maps for easier park
navigation, mobile food ordering, and upcoming customized
recommendations based on user’s preferences.
- New Six Flags Digital Wallet, soon to launch, will enable
guests to access their loyalty benefits and use their favorite
payment methods via the app, smartwatch, or wristbands across all
our theme and water parks, eliminating the need for physical
wallets.
- Rolling out new integrated, state-of-the-art, real-time video,
and photo-capturing technology on our roller coasters, enabling
guests to relive their exhilarating moments with instantly
accessible, high-quality imagery that captures the thrill of each
ride.
- Introducing a new endeavor to expand the digital entertainment
frontier by launching the largest e-gaming initiative in the theme
park industry and a new metaverse gaming platform designed to merge
the thrill of our theme parks with the immersive world of online
gaming.
Introducing new innovations to expedite access to rides,
food, and retail
- Food and beverage self-serving kiosks provide a seamless
selection process while maximizing the benefits of guest
passes.
- Guests can swiftly order food using QR Codes or NFC technology
at tables without having the need to download the app.
- Our upcoming retail self-checkout options, available via kiosks
or the app, will allow guests to quickly purchase merchandise
without waiting in line.
Leveraging technology to improve operational efficiency and
excellence
- We are implementing Live Ride Wait Times across multiple parks,
featuring new sensors that provide accurate wait times, making
every minute at Six Flags a minute well spent.
- Speedy Parking, a new toll plaza automated entry, uses computer
vision and AI to recognize registered license plates, allowing
automatic car entry within 3 seconds.
- The rollout of the world's most comprehensive AI drowning
prevention system across our waterparks.
- We are revamping our Point-of-Sale ecosystem with 3,200 new
devices and the introduction of 1,000 handheld POS for quicker
transactions.
About Six Flags Entertainment Corporation
Six Flags Entertainment Corporation is the world’s largest
regional theme park company with 27 parks across the United States,
Mexico and Canada. For 63 years, Six Flags has entertained hundreds
of millions of guests with world-class coasters, themed rides,
thrilling water parks and unique attractions. Six Flags is
committed to creating an inclusive environment that fully embraces
the diversity of our team members and guests. For more information,
visit www.sixflags.com.
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Media Contact: Marketing@sftp.com
Six Flags Entertainment (NYSE:SIX)
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Six Flags Entertainment (NYSE:SIX)
Gráfica de Acción Histórica
De Ene 2024 a Ene 2025