P&WC Now Providing its Proactive Help Desk Digital Engine Service to Nearly 3,000 PW300 Engines
12 Junio 2018 - 7:00AM
Pratt & Whitney Canada now has nearly 3,000 PW300 engines
enrolled in its Proactive Help Desk, where data from the engine and
aircraft helps aviation technicians and analysts address customers’
needs proactively. More than half of the PW300 engines flying today
are benefitting from this proactive service, which includes
predictive analysis to drive greater availability. P&WC is a
subsidiary of United Technologies Corporation (NYSE:UTX).
“Our PW300 Proactive Help Desk provides a unique predictive and
preventive maintenance experience for our customers,” said Tim
Swail, Vice President, Customer Programs, P&WC. “We’re taking a
tailored consulting approach where our analysts and technicians
assess the data to identify possible events in advance and then
proactively reach out to our customers to provide meaningful
insight and actionable steps to help increase availability, save
time and money.”
The Proactive Help Desk is a dedicated team of aviation
technicians and data analysts who address customers’ needs through
the use of data-driven decision making and preventative maintenance
tools and practices. The specialized team conducts daily reviews of
customer data from sources such as P&WC’s FAST™ prognostics
solution and develops new engine health “signatures” that allow
them to identify and address potential issues well in advance. The
team proactively reaches out to customers with recommendations and
actions they can take to avoid unplanned events and maximize
availability.
P&WC’s services work together to drive performance
optimization and mission readiness for business aviation
customers.
PW300 Availability through Proactive Pay-per-Hour
Maintenance ProgramsP&WC has introduced a number of
proactive initiatives as part of its ever-evolving pay-per-hour
ESP™ maintenance coverage that can further drive availability and
reduce costs.
- PW307A ESP customers benefit from proactive reliability
upgrades of key engine components at the time of aircraft C-Check
at no additional charge. This includes the proactive incorporation
of four service bulletins as part of the company’s ongoing efforts
to move customers to more fully planned environments.
- PW306D1 customers enrolled in ESP have the option to move to an
on-condition maintenance program, which allows flexible maintenance
intervals based on digital engine health trending, along with a
lower ESP rate.
- PW307A, PW307D and PW308C customers enrolled in ESP Platinum
are provided with complimentary flyaway kits. To date, more than
150 flyaway kits of key components have been delivered providing
operators with access to the right part when and where they need
it.
“We are delivering exceptional levels of service and a unique
value proposition for our operators through a host of proactive
initiatives – the synthesis of digital engine health management and
a proactive maintenance approach – bringing higher than ever
availability and optimization to customers,” said Swail. “What was
once seen as the future of advanced digital engine health is now
reality for our customers.”
About Pratt & Whitney CanadaFounded in
1928, and a global leader in aerospace, P&WC is shaping the
future of aviation with dependable, high-technology engines. Based
in Longueuil, Quebec (Canada), P&WC is a subsidiary of United
Technologies Corp. United Technologies Corp., based in Farmington,
Connecticut, provides high-technology systems and services to the
building and aerospace industries.
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For Information
Jennifer BarronPratt & Whitney Canada1-450-677-9411
x5009Jennifer.barron@pwc.cawww.pwc.ca
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