ServiceChannel Launches Actionable Insights to Make Facilities More Cost-Effective
28 Marzo 2024 - 1:05PM
Business Wire
Groundbreaking new tools unlock the power of
facilities data to make smarter spending decisions, improve
service, and accurately track assets
ServiceChannel, the leading platform for the procurement and
delivery of facilities services, announced today the introduction
of new solutions that empower business operators to maximize their
facilities investments.
The Spring 2024 Product Release includes innovative spending
insights that help ServiceChannel users stay on budget, improve
their network of service providers, and track their asset health
across all locations.
“One of the key challenges that businesses have been facing is
the rising cost of labor and goods,” said Craig Moriarty, President
of ServiceChannel. “These new solutions from ServiceChannel give
our customers a competitive advantage by helping them get more from
their facilities budget. Now they can see how to make smarter
spending decisions, which vendors can deliver better service and
lower costs, and where they should plan capital investments for the
greatest impact.”
The ServiceChannel Platform is used by many of the world’s
largest retail, restaurant, grocery store, healthcare, and
convenience store chains to source and manage the repair and
maintenance services that account for more than 70% of their
facilities expenses.
Budget Management
The new Budget Insights solution gives ServiceChannel customers
the ability to make smarter spending decisions and stay within
budget. This tool surfaces real-time insights to help decide
whether to start work now or wait until later, depending on budget
remaining, including the forecasted cost of work in progress.
“Balancing a tight operations budget with unpredictable
facilities expenses is a major challenge when just one large bill
can break a location’s budget,” said Akanksha Manik Talya, Chief
Product Officer. “Our new Budget Insights tool helps leaders make
confident decisions and avoid overspending with at-a-glance
perspective on how potential expenses fit into their existing
budget.”
Optimizing Service Provider Networks
ServiceChannel Provider Search enables businesses to save up to
30% on their service provider budget by sourcing better vendors who
can deliver improved service and lower costs. In this release,
customers can now see their biggest opportunities to save by
switching to proven providers. The recommendations are powered by
ServiceChannel’s unsurpassed performance and pricing data from more
than 70,000 providers and 220 million work orders.
“With network opportunities, our customers can find the weak
spots in their vendor network, identify the best alternative
providers, and then test those new providers quickly by
effortlessly inviting them into their network and monitoring their
performance on a monthly basis,” said Mike Roberts, Vice President
of Marketplaces.
Asset Validation
The ServiceChannel Asset Validation tool gives businesses a
powerful new way to accurately track their physical assets at every
location, reducing downtime and costs. It captures the service
history and condition data needed to calculate total cost of
ownership, so owners can proactively replace assets at the end of
their useful life.
With validated asset data, corporate leadership teams can make
smarter and more confident capital investment decisions that
preserve revenue and customer experience.
Leum Fahey, Director of Product Management, noted, “Companies
often struggle to keep their asset data up-to-date, which can lead
to costly mistakes and missed opportunities. This also undermines
confidence in capital planning decisions if the finance team is
uncertain about the actual operating cost of facilities
assets.”
Additional Innovations
The Spring 2024 Product Release includes a range of additional
features, such as: site audit data analytics, faster parts
ordering, provider asset photos and meter readings, and
automatically deferred work orders to control service speed and
spend.
For more information or to request a free demonstration of the
ServiceChannel facilities management platform, visit
servicechannel.com/request-a-demo.
About ServiceChannel
ServiceChannel brings peace of mind to facilities and store
operations teams by ensuring that their locations offer the best
possible guest and employee experience. Market leaders across
industries partner with us to accelerate the performance of their
business-critical assets. We make this possible through a SaaS
platform that provides a single source of truth, a marketplace that
connects businesses with top service providers, and professionally
managed services. ServiceChannel is used daily by 500+ leading
brands to manage more than 70,000 contractors at over 500,000
commercial locations in 66 countries. For more information, go to
www.ServiceChannel.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240328575186/en/
Media: Chris Zach Director of Product Marketing
czach@servicechannel.com