InMoment Recognized for AI and Retail Innovation in 2024 AI Breakthrough Awards
26 Junio 2024 - 9:32AM
Business Wire
- Wins “Best AI-based Solution for Retail” from Prestigious
International Awards Program
InMoment®, a leader in Experience Improvement (XI)™ solutions,
today announced that it has been selected as the winner of the
“Best AI-based Solution for Retail” award in the seventh annual AI
Breakthrough Awards program conducted by AI Breakthrough, a leading
international market intelligence organization.
The mission of the AI Breakthrough Awards is to honor excellence
and recognize the innovation and success in a range of AI and
machine learning related categories, including Generative AI,
AIOps, Deep Learning, Natural Language Processing (NLP), and
industry specific AI applications. This year’s program attracted
more than 5,000 nominations from over 20 different countries
throughout the world.
“Spotlight from InMoment harnesses its AI capabilities to help
clients achieve the end goal of providing a well-rounded CX
journey. Most AI-based NLP solutions specialize in a particular
channel or content type such as call centers, social media, or
email - all of which reside in siloed and disparate systems,” said
Steve Johansson, managing director, AI Breakthrough. “We’re pleased
to recognize InMoment with the ‘Best AI-based Solution for Retail’
award for their advanced AI solution that integrates all feedback
streams into a single platform so CX teams can take an omnichannel
approach to analyzing feedback to get a truly 360-degree view of
the customer.”
InMoment’s business intelligence application leverages
generative AI and NLP to analyze and find value in both
unstructured and structured data from text documents, comments,
reviews, surveys, tickets, chat logs, and call transcripts. It
extracts multilayered sentiment scores, themes, entities,
categories, topics, summaries, and intentions to reduce ecommerce
cart abandonment, save costs through channel deflection, improve
in-store experience, and grow share of wallet. Its Smart Summaries
feature provides automatic summaries from all types of data sources
so businesses can prioritize the most impactful initiatives to
enhance CX metrics and drive returns.
“In the current business economy, CX is not just about customer
satisfaction, it’s about new customer acquisition, retention,
growth, and profitability. At InMoment, we’re committed to
revolutionizing customer experience through our integrated CX
approach,” said Jeff Catlin, EVP of AI Products at InMoment. “We’re
incredibly grateful to AI Breakthrough and this award is not only a
testament to our team’s hard work, it inspires us to keep making
major investments in generative AI technological innovation to
assist our clients in designing and delivering best-in-class
customer experiences.”
This accolade reinforces InMoment’s position as the longstanding
leaders in retail CX since the company’s inception in 2002, that
has seen over 1000 retailers choose InMoment for customer and
employee feedback management, conversational intelligence, and
reputation management.
This award follows InMoment’s recent recognition as a Leader in
The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024
report, which you can download here.
About InMoment
InMoment is the leader in improving experiences and is the
highest recommended CX platform and services company in the world.
It is renowned for helping clients collect and connect customer
experience data from everywhere—from surveys and social reviews, to
conversational chat logs and transcripts. As the pace setters in AI
and text analytics, its over 3,000 clients activate and understand
every byte of structured and unstructured data, breaking down data
and team silos to take the smartest actions. This award-winning
technology combined with in-house industry experts empower brands
to gain ROI from their CX programs in half the time as its
competitors. Unlock the true potential of every piece of customer
data with InMoment. To learn more, visit inmoment.com.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and
recognition platform for global technology innovation and
leadership, the AI Breakthrough Awards program is devoted to
honoring excellence in Artificial Intelligence technologies,
services, companies and products. The AI Breakthrough Awards
provide public recognition for the achievements of AI companies and
products in categories including Generative AI, Machine Learning,
AI Platforms, Robotics, Business Intelligence, AI Hardware,
Computer Vision and more. For more information visit
AIBreakthroughAwards.com.
Tech Breakthrough LLC does not endorse any vendor, product or
service depicted in our recognition programs, and does not advise
technology users to select only those vendors with award
designations. Tech Breakthrough LLC recognition consists of the
opinions of the Tech Breakthrough LLC organization and should not
be construed as statements of fact. Tech Breakthrough LLC disclaims
all warranties, expressed or implied, with respect to this
recognition program, including any warranties of merchantability or
fitness for a particular purpose.
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version on businesswire.com: https://www.businesswire.com/news/home/20240626804140/en/
Direct inquiries to:
Kelley K. Johnson VP, PR/Communications, North America
kelley.johnson@inmoment.com
Rebecca Edwards Senior PR Manager, Europe
redwards@inmoment.com
Cori Lindsey Senior PR Manager, APAC
cori.lindsey@inmoment.com