LONDON, July 23, 2024 /PRNewswire/ -- Heimdal, a leader
in cybersecurity solutions, proudly announces its integration with
Autotask PSA, a renowned Professional Services Automation tool
developed by Datto, a Kaseya company.
This new integration is poised to significantly enhance support
ticket creation and management, driving productivity and unlocking
new commercial opportunities for Heimdal customers and
partners.
Driven by high customer demand and the need to address complex
operational challenges, this integration reinforces Heimdal's
commitment to providing scalable, efficient solutions that cater to
the evolving needs of Managed Service Providers (MSPs) and Managed
Security Service Providers (MSSPs).
By integrating with Autotask PSA, Heimdal positions itself to
reach a broader market, offering a compelling value proposition
that attracts and retains partners globally.
Jesper Frederiksen, CEO of
Heimdal, commented on the announcement:
"The integration with Autotask PSA is a transformative step in
our strategy to elevate cybersecurity as the cornerstone of MSP and
MSSP operations. By empowering our partners to respond more
effectively to cybersecurity threats and deliver superior
protection, we are positioning Heimdal at the forefront of a
rapidly evolving market."
"As RMM and PSA tools become more integrated, our focus on
cybersecurity ensures that our partners can provide unparalleled
service and security to their clients, driving growth and expanding
market reach."
"We're very excited to add Heimdal to the growing list of
integration partners on the Autotask Integration Hub, continuing to
ensure Autotask is the most integrated PSA solution in the world,"
said Nadir Merchant, general
manager, IT Operations Suite, Kaseya.
Key benefits of integration include:
- Automated Ticket Creation - Customers and partners using
Autotask PSA can now automate support ticket creation and
management for various operational and cybersecurity alerts,
including CPU, Memory, Disk, Microsoft updates, Next-Gen AV, DNS
poisoning, Firewall issues, REP, PEDM, VectorN Detection, and
Zero-Trust Execution Protection.
- Consolidated Customer View for Partners - Partners
now have a centralized view of all corporate customers, enabling
them to efficiently monitor operational notifications and cyber
alerts. This consolidated view enhances the ability to manage
multiple clients, improving service delivery and customer
satisfaction, and ultimately driving business growth.
For further details about the Heimdal and Autotask PSA
integration, visit: Heimdal Assistance and Support.
To learn more or join Heimdal's global partner program, visit
Heimdal Partner NEXUS.
About Autotask PSA
Autotask is a cloud-based Professional Services Automation (PSA)
solution that centralizes business operations to improve insights,
accuracy, productivity, service levels, and profitability.
Autotask PSA is developed by Datto, a Kaseya company and the
leading global provider of AI-powered cybersecurity and IT
management software solutions purpose-built for Managed Service
Providers (MSPs). Datto's integrated platform helps its extensive
network of MSP partners serve over one million businesses globally,
offering proactive detection, prevention, and rapid recovery
solutions to minimize downtime and data loss.
For more information, visit Datto.
About Heimdal
Established in Copenhagen in
2014, Heimdal empowers CISOs, security teams, and IT administrators
to improve their security operations, reduce alert fatigue, and
implement proactive measures through a unified command and control
platform.
Heimdal's award-winning cybersecurity solutions span the entire
IT estate, addressing challenges from endpoint to network levels,
including vulnerability management, privileged access, Zero Trust
implementation, and ransomware prevention.
For more information, visit: Heimdal.
Media Contact
Madalina
Popovici
Media Relations Manager
mpo@heimdalsecurity.com
This information was brought to you by Cision
http://news.cision.com.
https://news.cision.com/heimdal-security/r/heimdal-integrates-with-autotask-psa-to-elevate-msp-operations-and-drive-market-expansion,c4017791
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