RealPage Announces GenAI Innovations Across Major Platforms Powered by Lumina
12 Agosto 2024 - 12:00PM
Business Wire
Momentum toward AI vision continues with GenAI
enablement to enrich experiences and streamline activity for
prospects and property teams
RealPage®, the leading global provider of AI-enabled software
platforms to the real estate industry, today announced the
introduction of generative AI (GenAI) into its major platform
solutions. These advanced capabilities powered by the Lumina™ AI
Platform are being showcased at RealWorld 2024, the company’s
flagship conference that brings together nearly 1,500 registered
attendees from the multifamily community to highlight innovations
in the rental housing industry.
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the full release here:
https://www.businesswire.com/news/home/20240811140671/en/
Lumina Platform Leverages Data and AI to Meet Market
Challenges
In today’s “perfect storm” of rising expenses, staffing
turnover, record levels of new apartment supply and increased
competition for renters, property management companies are
challenged to grow occupancy and net operating income by innovating
to improve retention, increase efficiency, retain and augment staff
and find opportunities to reduce costs and optimize revenue.
Lumina is the AI engine that unlocks the power of data to make
RealPage products more engaging, automated, and insightful.
Embedded across the company's major solutions, Lumina is the
underlying AI platform that runs in the background to seamlessly
integrate advanced technologies like GenAI, machine learning and
natural language processing into tools and processes across most of
the RealPage property technology portfolio.
New GenAI-Enabled Capabilities Across the RealPage
Portfolio
As part of RealPage’s vision to provide the most enriching and
integrated experiences in the multifamily market, new GenAI-based
innovations deliver a personalized, conversational interface to
answer questions, serve up data and automate tasks for prospects
and property teams in all major RealPage platforms: Front Office,
OneSite® Conventional, OneSite® Affordable, Utility Management and
Spend Management.
“RealPage’s momentum with Lumina has been incredible, and I’m
confident that incorporating Gen AI across our major platforms will
drive significant value for our customers,” said Dana Jones,
RealPage CEO and President. “We’ve unlocked the disruptive power of
GenAI that will ultimately help remove costs and complexity for
property management teams so they can better serve their
residents.”
Smarter Systems of Engagement
For prospective renters, Lumina is powering more personalized
experiences with GenAI, offering an omnichannel virtual agent to
answer leasing questions around the clock. With these new
capabilities, RealPage customers have realized increases of 51.7%
in answered calls, 160% in captured contact records for prospects
and 125% in tours scheduled, as well as savings of 11 hours per
leasing agent, per property, per month. Lumina is also supporting
its Affordable customers with AI-enabled language assistance for
prospective renters. This community is among the 8% of the U.S.
population with limited English proficiency (LEP), and providing
expanded translation is a critical step during the application
process.
- Knock® AI Omnichannel – GenAI virtual agent for expert answers
to prospect questions about apartment units, communities and
policies
- Affordable Online Leasing - GenAI-enabled translation for
Spanish, Vietnamese and Farsi with more languages coming soon
Smarter Systems of Management & Intelligence
For property teams, Lumina’s new GenAI “copilot” functions as a
virtual assistant to support team members in working more
efficiently and making better decisions with personalized product
guidance and faster access to needed information. These new AI
capabilities are elevating the employee experience by creating time
and cost efficiencies for increased productivity, reduced training
and enhanced support for property management teams.
- OneSite Conventional
- OneSite Affordable
- Facilities
- Utility Management
- Spend Management
“Lumina works seamlessly behind the scenes across our
technologies, helping to make our solutions more engaging,
automated and insightful for our customers and their residents,”
said Lance French, RealPage Chief Information Officer. “RealPage is
also cementing a solid foundation for ongoing innovation with its
AI platform while offering a strong governance framework for
protecting sensitive data.”
For more information on Lumina, visit
www.realpagelumina.com/.
About RealPage, Inc.:
RealPage is the leading global provider of AI-enabled software
platforms to the real estate industry. By using RealPage solutions
for operational excellence in the front office and throughout
property operations, many leading property owners, operators and
investors gain transparency into asset performance with data
insights, enhancing experiences with customized tools and improving
efficiencies to generate incremental yield. In 2021, 2022, 2023 and
2024, RealPage was recognized as ENERGY STAR® Partner of the Year
for Sustained Excellence from the Environmental Protection Agency
(EPA) and the U.S. Department of Energy. In 2024, RealPage was
recognized as one of America’s Best Employers by Forbes and
America’s Best Employers for Women by Forbes and one of America’s
Greatest Workplaces for Women by Newsweek. Founded in 1998 and
headquartered in Richardson, Texas, RealPage joined the Thoma Bravo
portfolio of market-leading enterprise software firms in 2021 to
realize faster growth and innovation in serving more than 24
million rental units from offices in North America, Europe and
Asia. RealPage has been certified as a Great Place to Work™ in
India, the Philippines, the UK and the U.S. For more information,
visit RealPage.
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version on businesswire.com: https://www.businesswire.com/news/home/20240811140671/en/
Jennifer Bowcock, Senior Vice President, Communications &
Creative Jennifer.bowcock@realpage.com 408-768-8221