TIDMECK
Eckoh PLC
07 October 2021
RNS Reach 7th October 2021
Eckoh plc
("Eckoh")
Patent portfolio further strengthened
- Continued innovation in customer engagement security
technology
- The new patents extend Contact Centre Authentication IP to the
UK and Canada
- 17th patent underlines Eckoh's strong IP, backed by
proprietary technology
Eckoh (AIM:ECK), the global provider of secure payment products
and customer contact solutions, has further strengthened its
international patent portfolio with two further patents. Eckoh's
strong IP is now backed by a portfolio of 17 international
patents.
The new patents to be granted are for Reverse Contact Centre
Authentication. This is a new technology, which dramatically
improves security and convenience for end customers when receiving
an unsolicited call from an organisation, helping to prevent them
becoming a victim of fraud.
Managing the ever-increasing risk of fraud
The risk of identity theft and fraud is ever-increasing. Whilst
technology that helps contact centres authenticate customers has
been improving, very little exists to allow customers to verify
that unsolicited calls to them are from a legitimate
representative.
Eckoh's new technology seeks to address this problem while
saving time and increasing security. It allows customers to verify
the identity of who is calling them without disconnecting and to
share information securely to complete transactions.
Eckoh's simple and effective solution
When a customer receives a call from an organisation that they
fear may not be genuine, their only real option currently is to
hang-up, call back on the number they know to be legitimate and
start the conversation from scratch - wasting time for both the
agent and customer.
With Eckoh's newly patented solution the caller can verify the
identity of the representative by clicking on a link, either from
the organisation's publicly available website or their app. If the
customer is already logged in, or chooses to do so, the page will
immediately confirm that an agent is on a call with them based on
their registered contact details. This also validates the customer
to the agent and provides a secure channel through which they can
share information. Alternative approaches to the 'log in' option
include verifying via other common methods such as entering a
one-time pin.
Further strengthening Eckoh's proven, proprietary technology
Eckoh already has a USA granted patent for this technology,
which has the same simple approach as Eckoh's other security led
customer engagement solutions. Once formally granted, these latest
patents will cover the UK and Canada.
This new solution complements the patents that Eckoh already has
in the USA, Canada, and Europe for inbound Contact Centre
Authentication. When a customer phones a contact centre, a message
is sent to their mobile device. To save time and increase security,
the caller can opt to confirm their identity prior to connecting to
an agent through an existing mainstream authentication method, such
as PayPal, Facebook, or Amazon. Once connected to an available
agent, the caller's relevant and verified information can be
immediately seen by the agent usually without any further security
checks, and they can greet the customer appropriately. Billing and
mailing addresses retained by these methods, can prepopulate
contact centre CRM systems, saving the agent time and increasing
data accuracy. Because the caller has already authenticated
themselves against for instance, PayPal's login process, the
contact centre agent (and the company they represent) can be
certain that they are talking with the actual person the caller
claims to be.
Eckoh's leading IP in Secure Payments
P atents that underpin Eckoh's secure payment solutions play a
particularly important role in their patent portfolio. Eckoh has
significantly commercialised these patents in the UK and US
markets. Eckoh's secure proxy patent underpins the Company's unique
approach to customer engagement security used in their
market-leading secure payment solution, CallGuard. CallGuard
automatically replaces payment data or other sensitive data such as
Social Security Numbers with 'placeholders', prior to it entering
an organisation's contact centre or IT environment. This approach
de-risks a client's sensitive data and is deployed over their
existing IT infrastructure without the need to make any changes to
it. Eckoh's ChatGuard product uses this same method to secure any
existing chat session, irrespective of supplier, and allow it to
take a payment securely within the actual chat conversation. The
same methodology can be also applied to take payments securely and
compliantly in a chatbot.
Eckoh's international patent portfolio will include 17 granted
patents following the grant of these latest applications with all
patents continuing until the earliest expiry date in 2031.
Nik Philpot, Eckoh's CEO, commented:
"Eckoh has a long heritage of innovation. These new patents will
extend our already extensive patent portfolio and is further
validation of the skill and imagination of our talented team. The
importance of creating and owning our own IP cannot be overstated.
It is critical for customers and partners alike to be confident
that their supplier is providing a solution that does not
potentially infringe on another's IP - especially so when it deals
with such a sensitive area as security.
Our data and payment solutions globally are underpinned by
technology that is owned and patented by Eckoh, and we continue to
explore new ways to innovate and tackle the growing and evolving
security needs of our clients across the globe."
-ENDS-
For more information, please contact:
Eckoh plc
Nik Philpot, Chief Executive Officer Tel: +44 (0) 1442
458 300
Chrissie Herbert, Chief Financial Officer
www.eckoh.com
FTI Consulting LLP Tel: +44 (0) 203
727 1017
Ed Bridges, Jamie Ricketts, Tom Blundell
eckoh@fticonsulting.com
Singer Capital Markets (Nomad & Joint
Broker)
Shaun Dobson, Tom Salvesen, Alex Bond Tel: +44(0) 20 7496
3000
www.singercm.com
Canaccord Genuity Limited (Joint Broker)
Simon Bridges, Andrew Potts Tel: +44(0) 20 7523
8000
www.canaccordgenuity.com
About Eckoh plc
Eckoh is a global provider of Secure Payment products and
Customer Contact solutions, supporting an international client base
from its offices in the UK and US.
Our Secure Payments products help our clients take payments
securely from their customers through all engagement channels. The
products, which include the patented CallGuard and ChatGuard, can
be hosted in the Cloud or deployed on the client's site and remove
sensitive personal and payment data from contact centres and IT
environments. They offer merchants a simple and effective way to
reduce the risk of fraud, secure sensitive data and become
compliant with the Payment Card Industry Data Security Standards
("PCI DSS") and wider data security regulations. Eckoh has been a
PCI DSS Level One Accredited Service Provider since 2010, securing
over GBP5 billion in payments annually.
Eckoh's Customer Contact solutions enable enquiries and
transactions to be performed on whatever device the customer
chooses, allowing organisations to increase efficiency, lower
operational costs and provide a true Omnichannel experience. We
also assist organisations in transforming the way that they engage
with their customers by providing support and transition services
as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of
vertical markets and includes government departments, telecoms
providers, retailers, utility providers and financial services
organisations.
For more information go to www.eckoh.com or email
MediaResponseUK@eckoh.com .
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(END) Dow Jones Newswires
October 07, 2021 02:00 ET (06:00 GMT)
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