Jackson Memorial Hospital gives Philips Enterprise Monitoring as a Service model high marks for satisfaction and efficiency
11 Marzo 2020 - 7:00AM
Jackson Memorial Hospital gives Philips Enterprise Monitoring as a
Service model high marks for satisfaction and efficiency
March 11, 2020
Nursing staff gives new solution 90%* staff satisfaction rating
and new transport process 94%*; workflow improvements help flagship
site for leading health system deliver on Quadruple Aim
Amsterdam, Netherlands and Miami, FL, U.S. – Royal
Philips (NYSE: PHG, AEX: PHIA), a leading health technology
company, and Jackson Health System, one of the nation’s largest
public health systems, today announced new findings from a
performance improvement evaluation at Jackson Memorial Hospital.
The evaluation looked at the impact of its new Enterprise
Monitoring as a Service (EMaaS) model six months after its
deployment as part of a groundbreaking Philips partnership. Nursing
staff gave the new model a 90%* satisfaction rating, up from 8%*
prior to the new system [1] – an 82% improvement. The hospital also
estimates it will save 13,331 staff hours from workflow improvement
and automation of manual tasks. Moreover, the new patient transport
process has reduced the time it takes to connect a patient to a
transport monitor from 5 minutes to 3.9 seconds – saving staff more
than 4 minutes and 56 seconds per patient and helping to earn a
94%* overall satisfaction rating from nursing staff.
Jackson Memorial Hospital, a nonprofit tertiary care teaching
hospital in Miami, is the centerpiece of Jackson Health System. The
1,550 licensed bed hospital is focused on continuous improvement,
including standardization of patient monitoring solutions for all
acuity levels and settings, as well as improving accuracy of data.
By adopting the EMaaS model, Jackson can move away from traditional
capital outlay models, which can require buying the monitoring
technology, consumption-based engagement or paying for monitoring
capacity per patient. Moreover, it will give the hospital better
performance visibility, utilization transparency and other
improvements across the enterprise.
“Standardizing Jackson Memorial’s patient monitoring has
simplified the staffing and management of our Central Monitoring
Unit,” said David Zambrana, the former CEO of Jackson Memorial
Hospital and current EVP for Hospital Operations of Jackson Health
System. “It has also simplified the work required to electronically
send patient data to our Electronic Medical Records system,
managing the network and interfaces over time. Our partnership
provides the ongoing support and proactive management we want for a
life-critical capability that we rely on 24/7*.”
The new Philips patient monitoring solution is also
interoperable and automates clinical data sharing, which saves time
by quickly making critical information – such as a patient’s vital
signs – directly available to staff through the Electronic Medical
Record (EMR) system. Moreover, Philips will continue to provide
technical support, including helping Jackson to design solutions
that seamlessly integrate with core IT systems such as the EMR.
Philips will also help Jackson identify clinical workflow
optimization opportunities, provide continuing education and assist
with asset and data management.
“Forward thinking healthcare systems like Jackson want to
achieve the Quadruple Aim and realize they need to move away from
transactional relationships to true partnerships, both with their
patients and their vendors, in order to provide quality care at a
lower cost,” said Vitor Rocha, Chief Philips North America and
member of the Executive Committee, Royal Philips. “Working
together, we have developed the EMaaS model, which provides them
with a state-of-the-art, scalable patient monitoring solution that
reduces their per capita cost of care, while allowing them to
improve the patient and staff experience. By automatically sharing
vital patient information through the EMR, they are creating a more
seamless experience, helping their staff to deliver the right care
at the right time.”
*This data is exclusive to Jackson Memorial Hospital. Results
from case studies are not predictive of results in other cases.
Results in other cases may vary.
[1] 90% of the clinical team surveyed in critical care
units indicated they were somewhat satisfied or highly satisfied
when asked to rate their overall satisfaction with the current
patient monitoring system at Jackson Memorial Hospital.
For further information, please contact:
Silvie CasanovaPhilips North AmericaTel: +1 781-879-0692Email:
Silvie.casanova@philips.com
Kathy O’ReillyPhilips Global Press OfficeTel: +1
978-221-8919Email: Kathy.oreilly@philips.com
Jackson Health System
Jackson Health System is an integrated healthcare delivery
network with more than 12,000 employees. It has been a central
provider of medical services and healthcare leadership for
residents of Miami-Dade County for more than a century. The
centerpiece of Jackson Health System is Jackson Memorial Hospital,
a world-class regional center of specialized care that functions as
the primary teaching hospital for the University of Miami Leonard
M. Miller School of Medicine. Jackson’s robust network also
includes two community hospitals, a children’s hospital, a
rehabilitation hospital, a behavioral health hospital, a network of
urgent care centers, two long-term care nursing facilities, and
both primary and specialty care centers across Miami-Dade County.
The new Jackson West Medical Center campus is under development in
the City of Doral, and will feature a 100-bed inpatient hospital,
adult and pediatric emergency rooms and outpatient services. Owned
and supported by the taxpayers of Miami-Dade County, Jackson is
governed by Public Health Trust Board of Trustees under the
auspices of the Miami-Dade County Mayor and Board of County
Commissioners.
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health
technology company focused on improving people's health and
enabling better outcomes across the health continuum from healthy
living and prevention, to diagnosis, treatment and home care.
Philips leverages advanced technology and deep clinical and
consumer insights to deliver integrated solutions. Headquartered in
the Netherlands, the company is a leader in diagnostic imaging,
image-guided therapy, patient monitoring and health informatics, as
well as in consumer health and home care. Philips generated 2019
sales of EUR 19.5 billion and employs approximately 80,000
employees with sales and services in more than 100 countries. News
about Philips can be found at www.philips.com/newscenter.
- Jackson Health
- Philips IntelliVue X3
- Philips IntelliVue Information Center iX
- Philips patient monitoring
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