Form 10-Q - Quarterly report [Sections 13 or 15(d)]

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q



☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 2023


☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from __________ to __________

Commission File Number: 001-39157

AgileThought, Inc.

(Exact name of registrant as specified in its charter)

Delaware

001-39157

87-2302509

(State or other jurisdiction of incorporation or organization)

(Commission File Number)

(I.R.S. Employer Identification No.)

222 W. Las Colinas Blvd. Suite 1650E, Irving, Texas

(971) 501-1140

75039

(Address of Principal Executive Offices)

(Registrant's telephone number, including area code)

(Zip Code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Trading Symbol(s)

Name of each exchange on which registered

Class A Common Stock, $0.0001 par value per share

AGIL

NASDAQ Capital Market

Warrants, each whole warrant exercisable for one share of Class A Common Stock at an exercise price of $11.50 per share

AGILW

NASDAQ Capital Market

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports); and (2) has been subject to such filing requirements for the past 90 days. Yes x No o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.:


Large accelerated filer	o	Accelerated filer	x
Non-accelerated filer	o	Smaller reporting company	x
		Emerging growth company	x

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o No x

The registrant had 52,404,369 shares of common stock outstanding as of August 10, 2023.


	TABLE OF CONTENTS
	AgileThought, Inc. - Quarterly Report on Form 10-Q
	June 30, 2023

		Page
PART I - FINANCIAL INFORMATION
Item 1.	Financial Statements	3
	Condensed Consolidated Balance Sheets	4
	Condensed Consolidated Statements of Operations	5
	Condensed Consolidated Statements of Comprehensive Loss	6
	Condensed Consolidated Statements of Stockholders’ Equity	7
	Condensed Consolidated Statements of Cash Flows	9
	Notes to Condensed Consolidated Financial Statements	10
Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	31
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	57
Item 4.	Controls and Procedures	57

PART II - OTHER INFORMATION
Item 1.	Legal Proceedings	59
Item 1A.	Risk Factors	59
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	61
Item 3.	Defaults Upon Senior Securities	61
Item 4.	Mine Safety Disclosures	61
Item 5.	Other Information	61
Item 6.	Exhibits	61

SIGNATURES		63

CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of the federal securities laws, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to possible or assumed future results of our business, financial condition, results of operations, liquidity, plans and objectives. You can generally identify forward-looking statements because they contain words such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential” or “continue” or the negative of these terms or other similar expressions that concern our expectations, strategy, plans or intentions. We have based these forward-looking statements largely on our best judgment based on current expectations and projections regarding future events and trends that we believe may affect our business, financial condition and results of operations. The outcome of the events described in these forward-looking statements is subject to risks, uncertainties and other factors described in the section entitled “Risk Factors” contained in our Annual Report on Form 10-K for the fiscal year ended December 31, 2022 and in the Company's subsequent Quarterly Reports on Form 10-Q, including this report. Accordingly, you should not rely upon forward-looking statements as predictions of future events. We cannot assure you that the results, events and circumstances reflected in the forward-looking statements will be achieved or occur, and actual results, events or circumstances could differ materially from those projected in the forward-looking statements. Factors that could cause actual performance to differ materially from the performance indicated by these forward-looking statements include, among others:

•the financial and business performance of the Company;

•our payment and/or covenant compliance defaults and cross-defaults under our principal financing agreements;

•our conclusion that there is substantial doubt about the ability of the Company to continue as a going concern;

•our ability to refinance, repay and/or continue to service our indebtedness;

•our future capital requirements and sources and uses of cash;

•our ability to obtain funding to service and repay our indebtedness and for our future operations;

•our business, expansion plans and opportunities;

•changes in our strategy, future operations, financial position, estimated revenues and losses, projected costs, prospects and plans;

•our ability to develop, maintain and expand client relationships, including relationships with our largest clients;

•changes in domestic and foreign business, market, financial, political, regulatory and legal conditions;

•competition and our ability to grow and manage growth profitably;

•our ability to attract and retain highly skilled information technology professionals;

•our ability to maintain favorable pricing, utilization rates and productivity levels for our information technology professionals and their services;

•our ability to innovate successfully and maintain our relationships with key vendors;

•our ability to successfully identify and integrate any future acquisitions;

•our ability to provide our services without security breaches and comply with changing regulatory, legislative and industry standard developments regarding privacy and data security matters;

•our ability to operate effectively in multiple jurisdictions in Latin America and in the United States in the different business, market, financial, political, legal and regulatory conditions in the different markets;

•developments and projections relating to our competitors and industry;

•the impact of health epidemics, including the COVID-19 pandemic, on our business and the actions we may take in response thereto;

•expectations regarding the time during which we will be an emerging growth company under the Jumpstart Our Business Startups Act of 2012, as amended;

•changes in applicable laws or regulations;

•the outcome of any known and unknown litigation or legal proceedings and regulatory proceedings involving us; and

•our ability to maintain the listing of our securities.

We caution you that the foregoing list may not contain all of the forward-looking statements made in this Quarterly Report on Form 10-Q. In addition, in light of the risks and uncertainties described in the section entitled “Risk Factors” and elsewhere in this Quarterly Report on Form 10-Q, the matters referred to in the forward-looking statements contained in this Quarterly Report on Form 10-Q may not occur. The forward-looking statements made in this Quarterly Report on Form 10-Q relate only to events as of the date on which the statements are made. We undertake no obligation to update any forward-looking statement to reflect events or circumstances after the date on which the statement is made or to reflect the occurrence of unanticipated events. We may not actually achieve the plans, intentions or expectations disclosed in our forward-looking statements and you should not place undue reliance on our forward-looking statements. We do not assume any obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

PART I - FINANCIAL INFORMATION

Item 1. Financial Statements


AgileThought, Inc. Unaudited Condensed Consolidated Balance Sheets



(in thousands USD, except share data)	June 30, 2023		December 31, 2022
Assets
Current assets:
Cash, cash equivalents and restricted cash	$	4,024	$	8,691
Accounts receivable, net	27,275		29,061
Prepaid expenses and other current assets	7,317		9,860

Current VAT receivables	8,879		8,228
Total current assets	47,495		55,840
Property and equipment, net	3,414		3,244
Goodwill and indefinite-lived intangible assets	70,067		87,661
Finite-lived intangible assets, net	60,602		61,355
Operating lease right of use assets, net	4,458		6,462

Other noncurrent assets	557		677
Total noncurrent assets	139,098		159,399
Total assets	$	186,593	$	215,239

Liabilities and Stockholders' Equity
Current liabilities:
Accounts payable	$	16,339	$	11,427
Accrued liabilities	14,265		9,114
Income taxes payable	506		226
Other taxes payable	9,623		10,665
Current portion of operating lease liabilities	1,561		2,092
Deferred revenue	3,515		2,151
Purchase price obligation note payable	10,737		10,243
Current portion of long-term debt and financing obligations	91,236		37,194
Embedded derivative liabilities	—		7
Other current liabilities	3,452		3,452
Total current liabilities	151,234		86,571

Long-term debt and financing obligations, net of current portion	283		39,395
Deferred tax liabilities, net	3,678		3,627
Operating lease liabilities, net of current portion	1,987		3,470
Warrant liability	170		2,306

Other noncurrent liabilities	7		—
Total liabilities	157,359		135,369
Commitments and contingencies (Note 17)




Stockholders' Equity
Class A common stock $0.0001 par value, 210,000,000 shares authorized, 52,385,919 and 48,402,534 shares issued as of June 30, 2023 and December 31, 2022, respectively	5		5

Treasury stock, 2,423,204 shares at cost as of June 30, 2023 and December 31, 2022	—		—
Additional paid-in capital	211,717		204,126
Accumulated deficit	(164,784)		(106,431)
Accumulated other comprehensive loss	(17,621)		(17,776)
Total stockholders' equity attributable to the Company	29,317		79,924
Noncontrolling interests	(83)		(54)
Total stockholders' equity	29,234		79,870
Total liabilities and stockholders' equity	$	186,593	$	215,239

The accompanying notes are an integral part of the Unaudited Condensed Consolidated Financial Statements.


AgileThought, Inc. Unaudited Condensed Consolidated Statements of Operations


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD, except share data)	2023		2022		2023		2022
Net revenues	$	38,325	$	46,166	$	80,169	$	90,390
Cost of revenue	26,040		30,138		52,951		59,851
Gross profit	12,285		16,028		27,218		30,539

Operating expenses:
Selling, general and administrative expenses	14,834		12,244		30,883		25,550
Depreciation and amortization	1,881		1,737		3,744		3,491

Change in fair value of embedded derivative	(3,306)		—		(4,685)		—
Change in fair value of warrant liability	(1,321)		478		(2,136)		956
(Gain) Loss on debt extinguishment	(101)		(950)		10,061		6,186
Equity-based compensation expense	989		2,019		2,536		2,537
Impairment charges	—		—		19,070		—
Restructuring expense	1,101		162		3,618		915
Other operating expenses, net	3,497		575		4,969		1,196
Total operating expenses	17,574		16,265		68,060		40,831
Loss from operations	(5,289)		(237)		(40,842)		(10,292)

Interest expense, net	(15,710)		(2,779)		(19,927)		(6,092)
Other income (expense), net	1,120		(514)		2,838		6,807
Loss before income taxes	(19,879)		(3,530)		(57,931)		(9,577)

Income tax expense (benefit)	430		(28)		449		223
Net loss	(20,309)		(3,502)		(58,380)		(9,800)

Net (loss) income attributable to noncontrolling interests	(15)		43		(27)		92
Net loss attributable to the Company	$	(20,294)	$	(3,545)	$	(58,353)	$	(9,892)

Loss earning per share (Note 15):
Basic and Diluted Class A common stock	$	(0.42)	$	(0.08)	$	(1.21)	$	(0.21)

Weighted average number of shares:
Basic and Diluted Class A common stock	48,819,648		46,043,419		48,079,580		46,028,557

The accompanying notes are an integral part of the Unaudited Condensed Consolidated Financial Statements.


AgileThought, Inc. Unaudited Condensed Consolidated Statements of Comprehensive Loss


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Net loss	$	(20,309)	$	(3,502)	$	(58,380)	$	(9,800)
Actuarial loss	19		(1)		114		3
Foreign currency translation adjustments	(494)		(934)		39		(593)
Comprehensive loss	(20,784)		(4,437)		(58,227)		(10,390)
Less: Comprehensive (loss) income attributable to noncontrolling interests	(14)		42		(29)		88
Comprehensive loss attributable to the Company	$	(20,770)	$	(4,479)	$	(58,198)	$	(10,478)

The accompanying notes are an integral part of the Unaudited Condensed Consolidated Financial Statements.


AgileThought, Inc. Unaudited Condensed Consolidated Statements of Stockholders' Equity


	Common Stock			Treasury Stock			Additional Paid-in Capital		Accumulated Deficit		Accumulated Other Comprehensive Loss		Noncontrolling Interests		Total Stockholders' Equity
(in thousands USD, except share data)	Shares	Amount		Shares	Amount
December 31, 2022	48,402,534	$	5	2,423,204	$	—	$	204,126	$	(106,431)	$	(17,776)	$	(54)	$	79,870
Net (loss) income	—	—		—	—		—		(38,059)		—		(12)		(38,071)
Equity-based compensation	8,230	—		—	—		1,547		—		—		—		1,547
Collateral shares issued to subordinated creditors	1,622,079	—		—	—		—		—		—		—		—
Redemption of public warrants	—	—		—	—		—		—		—		—		—
Other comprehensive expense	—	—		—	—		—		—		96		(1)		95
Foreign currency translation adjustments	—	—		—	—		—		—		535		(2)		533
March 31, 2023	50,032,843	$	5	2,423,204	$	—	$	205,673	$	(144,490)	$	(17,145)	$	(69)	$	43,974
Net loss	—	—		—	—		—		(20,294)		—		(15)		(20,309)
Equity-based compensation	189,664	—		—	—		989		—		—		—		989
Collateral shares issued to subordinated creditors	—	—		—	—		—		—		—		—		—
Redemption of public warrants	—	—		—	—		—		—		—		—		—
Other comprehensive expense (income)	—	—		—	—		—		—		18		1		19
Foreign currency translation adjustments	—	—		—	—		—		—		(494)		—		(494)
Nexxus debt conversion	2,163,412	—		—	—		5,055		—		—		—		5,055
June 30, 2023	52,385,919	$	5	2,423,204	$	—	$	211,717	$	(164,784)	$	(17,621)	$	(83)	$	29,234


	Common Stock			Treasury Stock			Additional Paid-in Capital		Accumulated Deficit		Accumulated Other Comprehensive Loss		Noncontrolling Interests		Total Stockholders' Equity
(in thousands USD, except share data)	Shares	Amount		Shares	Amount
December 31, 2021	50,402,763	$	5	181,381	$	(294)	$	198,649	$	(86,251)	$	(17,362)	$	(99)	$	94,648
Net (loss) income	—	—		—	—		—		(6,347)		—		49		(6,298)
Equity-based compensation	87,999	—		—	—		518		—		—		—		518
Employee withholding taxes paid related to net share settlements	(17,359)	—		17,359	(97)		97		—		—		—		—
Redemption of public warrants	20	—		—	—		—		—		—		—		—
Other comprehensive expense	—	—		—	—		—		—		4		—		4
Foreign currency translation adjustments	—	—		—	—		—		—		344		(3)		341
March 31, 2022	50,473,423	$	5	198,740	$	(391)	$	199,264	$	(92,598)	$	(17,014)	$	(53)	$	89,213
Net (loss) income	—	—		—	—		—		(3,545)		—		43		(3,502)
Equity-based compensation	161,398	—		—	—		2,019		—		—		—		2,019
Employee withholding taxes paid related to net share settlements	(40,117)	—		40,117	(206)		206		—		—		—		—
Monroe Share Settlement	(2,423,204)	—		2,423.204	—		—		—		—		—		—
Other comprehensive expense	—	—		—	—		—		—		(1)		—		(1)
Foreign currency translation adjustments	—	—		—	—		—		—		(933)		(1)		(934)
June 30, 2022	48,171,500	$	5	2,662,061	$	(597)	$	201,489	$	(96,143)	$	(17,948)	$	(11)	$	86,795

AgileThought, Inc.

Unaudited Condensed Consolidated Statements of Stockholders' Equity

The accompanying notes are an integral part of the Unaudited Condensed Consolidated Financial Statements.


AgileThought, Inc. Unaudited Condensed Consolidated Statements of Cash Flows


	Six Months Ended June 30,
(in thousands USD)	2023		2022
Operating activities
Net loss	$	(58,380)	$	(9,800)
Adjustments to reconcile net loss to net cash used in operating activities:
Accretion of interest from convertible notes	1,939		1,242
Gain on forgiveness of debt	—		(7,280)
Loss on debt extinguishment	10,061		6,186
Provision for bad debt expense	165		21
Impairment of goodwill	19,070		—
Equity-based compensation	2,536		2,537

Right of use asset amortization	1,083		1,549
Foreign currency remeasurement	(3,210)		6
Deferred income tax (benefit)	(192)		(94)
Obligations for purchase price	494		362
Embedded derivative	(4,685)		—
Warrant liability	(2,136)		956
Capitalized interest and fees from Blue Torch Credit Facility	10,253		—
Amortization of debt issuance costs	6,031		1,936
Depreciation and amortization	3,744		3,491
Changes in assets and liabilities:
Accounts receivable	1,767		(7,189)
Prepaid expenses and other current assets	2,957		2,507
Accounts payable	5,135		(7,753)
Accrued liabilities	5,336		1,221
Deferred revenue	1,423		2,136
Current VAT receivables and other taxes payable	(1,478)		1,234
Income taxes payable	319		(97)
Operating lease liabilities	(1,263)		(1,666)
Net cash provided by (used in) operating activities	969		(8,495)
Investing activities
Purchase of property and equipment	(892)		(394)
Net cash used in investing activities	(892)		(394)
Financing activities
Proceeds from loans	3,000		58,000
Repayments of borrowings	(5,012)		(37,193)
Payment of debt issuance costs	(2,451)		(8,966)
Cash paid for shares withheld from a grantee to satisfy tax withholding	(18)		(303)
Payments for finance leases	(133)		—



Net cash (used in) provided by financing activities	(4,614)		11,538
Effect of exchange rates on cash	(130)		(10)
Net decrease in cash and cash equivalents	(4,667)		2,639
Cash, cash equivalents and restricted cash at beginning of the period	8,691		8,640
Cash, cash equivalents and restricted cash at end of the period	$	4,024	$	11,279

The accompanying notes are an integral part of the Unaudited Condensed Consolidated Financial Statements


AgileThought, Inc. Notes to Unaudited Condensed Consolidated Financial Statements

Note 1 – Organization and Basis of Consolidation and Presentation

Organization

AgileThought, Inc. (“AgileThought”) is a global provider of agile-first, end-to-end digital transformation services in the North American market using on-shore and near-shore delivery. The Company’s headquarters is in Irving, Texas. AgileThought’s Class A common stock is listed on the NASDAQ Capital Market (“NASDAQ”) under the symbol “AGIL.”

On August 23, 2021 (the “Closing Date”), LIV Capital Acquisition Corp. (“LIVK”), a special purpose acquisition company, and AgileThought (“Legacy AgileThought”) consummated the transactions contemplated by the definitive agreement and plan of merger (“Merger Agreement”), dated May 9, 2021 (“Business Combination”). Pursuant to the terms, Legacy AgileThought merged with and into LIVK, whereupon the separate corporate existence of Legacy AgileThought ceased, with LIVK surviving such merger (the “Surviving Company”). On the Closing Date, the Surviving Company changed its name to AgileThought, Inc. (the “Company”, “AgileThought”, “we” or “us”).

Basis of Consolidation and Presentation

The Unaudited Condensed Consolidated Financial Statements have been prepared in accordance with the U.S. Generally Accepted Accounting Principles (“U.S. GAAP”) and in accordance with the rules and regulations of the Securities and Exchange Commission (“SEC”). For interim financial reporting not all disclosures normally required in annual Consolidated Financial Statements prepared in accordance with U.S. GAAP are required.

In the opinion of management, all adjustments necessary for a fair statement of the financial information, which are of normal and recurring nature, have been made for the interim periods reported. Operating results for the three and six months ended June 30, 2023 are not necessarily indicative of results that may be expected for the year ending December 31, 2023. The balance sheet as of December 31, 2022 has been derived from the audited Consolidated Financial Statements at that date but does not include all of the information and footnotes required by U.S. GAAP for complete financial statements. The unaudited Condensed Consolidated Financial Statements should be read in conjunction with our audited Consolidated Financial Statements for the year ended December 31, 2022 that are included in our annual report on Form 10-K filed with the SEC on March 13, 2023 (“Annual Report”). All intercompany transactions and balances have been eliminated in consolidation. The ownership interest of noncontrolling investors of the Company's subsidiaries are recorded as noncontrolling interest.

The Company evaluated subsequent events, if any, that would require an adjustment to the Company's Unaudited Condensed Consolidated Financial Statements or require disclosure in the notes to the Unaudited Condensed Consolidated Financial Statements through the date of issuance of the Unaudited Condensed Consolidated Financial Statements. Where applicable, the notes to these Unaudited Condensed Consolidated Financial Statements have been updated to discuss all significant subsequent events which have occurred.

Reclassification

The Company has reclassified prior period costs from cost of revenue to selling, general and administrative expenses related to personnel that provide non-billable, administrative services to our clients. Amounts reclassified were $0.6 million and $1.3 million for the three and six months ended June 30, 2022, respectively, and $0.6 million for the three-month period ended March 31, 2023 within the six month period ended June 30, 2023. This reclassification had no effect on the reported results of operations or cash flows.

Liquidity and Going Concern

These Unaudited Condensed Consolidated Financial Statements have been prepared in accordance with U.S. GAAP assuming the Company will continue as a going concern. The going concern assumption contemplates the realization of assets and satisfaction of liabilities in the normal course of business. However, substantial doubt about the Company’s ability to continue as a going concern exists.

As of July 31, 2023, the Company had available cash of $3.8 million and will require additional liquidity to satisfy its current debt obligations and to continue its operations over the next 12 months.

In an effort to alleviate these conditions, the Company is evaluating strategies to obtain the required additional funding for future operations. These strategies may include, but are not limited to, seeking private equity financing, restructuring our debt, seeking strategic merger and acquisition alternatives, and restructuring operations to increase revenues and decrease expenses. However, given the Company's performance in addition to the impact of the economic downturn on the U.S. and global financial markets, the Company may be unable to access further equity or debt financing when needed. As such, there can be no assurance that the Company will be able to obtain additional liquidity when needed or under acceptable terms, if at all. The result of such inability, whether individually or in the aggregate, will adversely impact our financial condition and could cause us to curtail or cease operations or to pursue other strategic alternatives. The Unaudited Condensed Consolidated Financial Statements do not include any adjustments to the carrying amounts and classification of assets, liabilities, and reported expenses that may be necessary if the Company were unable to continue as a going concern.

Note 2 – Summary of Significant Accounting Policies

Refer to Note 2, Summary of Significant Accounting Policies, within our annual Consolidated Financial Statements included in our 2022 Annual Report for the full listing of significant accounting policies.

Use of Estimates

The preparation of financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions about future events that affect the amounts reported in the Unaudited Condensed Consolidated Financial Statements. We make significant estimates with respect to intangible assets, goodwill, depreciation, amortization, income taxes, equity-based compensation, contingencies, fair value of assets and liabilities acquired, purchase price obligations in connection with business combinations, fair value of embedded derivatives, and fair value of warrant liability. To the extent the actual results differ materially from these estimates and assumptions, the Company’s future financial statements could be materially affected.

Accounting Pronouncements

The authoritative bodies release standards and guidance, which are assessed by management for impact on the Company’s Unaudited Condensed Consolidated Financial Statements. The Company did not adopt or identify any Accounting Standards Updates (“ASUs”) that have yet to be adopted for the six months ended June 30, 2023 in the Company’s Unaudited Condensed Consolidated Financial Statements.

Note 3 – Fair Value Measurements

The carrying amount of assets and liabilities including cash, cash equivalents and restricted cash, accounts receivable and accounts payable approximated their fair value as of June 30, 2023 and December 31, 2022, due to the relative short maturity of these instruments.

Long-term Debt

Our debt is not actively traded and the fair value estimate is based on an income approach, which requires significant unobservable inputs that are generally less observable from objective sources. These inputs may be used with internally developed methodologies that result in management’s best estimate of fair value.. As such, these estimates are classified as Level 3 in the fair value hierarchy.

The following table summarizes our instruments where fair value differs from carrying value:


	Fair Value Hierarchy Level	June 30, 2023				December 31, 2022
(in thousands USD)		Carry Amount		Fair Value		Carry Amount		Fair Value

Second Lien Facility	Level 3	$	12,777	$	7,341	$	19,409	$	17,990
Blue Torch Credit Facility	Level 3	69,567		65,536		55,000		52,888
Purchase Price Obligation Note Payable	Level 3	10,737		9,320		10,243		8,837

The above table excludes our revolving credit facility, subordinated promissory note payable, and subordinated zero-coupon loan as these balances approximate fair value due to the short-term nature of our borrowings. The above table also excludes our Paycheck Protection Program loans (“PPP loans”) as the carrying value of the Company’s PPP loans approximates fair value based on the current yield for debt instruments with similar terms. Refer to Note 7, Long-term Debt, for additional information.

Warrant Liability

As of June 30, 2023, the Company has private placement warrants, which are liability classified, as discussed in Note 13, Warrants. The Company's private placement warrants are classified as Level 3 of the fair value hierarchy due to use of significant inputs that are unobservable in the market. Private placement warrants are fair valued using the Black-Scholes model, which require a risk-free rate assumption based upon constant-maturity treasury yields. Other significant inputs and assumptions in the model are the stock price, exercise price, volatility, and term or maturity. The volatility input was determined using the historical volatility of comparable publicly traded companies which operate in a similar industry or compete directly against the Company.

The following table presents the changes in the fair value of the private warrant liability at June 30, 2023:


(in thousands USD)	Private Placement Warrants
Beginning balance, January 1, 2023	$	2,306

Change in valuation inputs and other assumptions	(2,136)
Ending balance, June 30, 2023	$	170

Embedded Derivative Asset (Liability)

In connection with the amendment to the Second Lien Facility on August 10, 2022, the Company bifurcated the embedded derivative with a fair value other than nil associated with conversion feature for the Mexican peso-denominated tranches held by Nexxus Capital. Embedded derivative assets (liabilities) are carried at fair value and classified as Level 3 in the fair value hierarchy. The Company determined the fair values of the bifurcated embedded derivative by using a scenario-based analysis that estimated the fair value of each embedded derivative based on a probability-weighted present value of all possible outcomes related to the features.

The significant unobservable inputs used in the fair value of the Company’s embedded derivative include the implied volatility, the period in which the outcomes are expected to be achieved and the discount rate. The embedded derivative was extinguished on June 15, 2023 as part of the automatic loan conversion of tranches held by Nexxus Capital, see Note 7 , Long-Term Debt, for more information.

The following table presents the changes in the fair value of the embedded derivative assets (liabilities) at June 30, 2023:


(in thousands USD)	Embedded Derivative Asset (Liability)
Beginning balance, January 1, 2023	$	(7)

Change in valuation inputs and other assumptions	4,685
Nexxus conversion	$	(4,678)
Ending balance, June 30, 2023	$	—

Note 4 – Balance Sheet Details

The following table provides detail of select balance sheet items:


(in thousands USD)	June 30, 2023		December 31, 2022

Cash and cash equivalents	$	3,779	$	8,478
Restricted cash	245		213
Total cash, cash equivalents and restricted cash	$	4,024	$	8,691


(in thousands USD)	June 30, 2023		December 31, 2022

Accounts receivables	$	12,980	$	15,839
Unbilled accounts receivables	13,827		12,945

Other receivables	815		435
Allowance for doubtful accounts	(347)		(158)
Total accounts receivable, net	$	27,275	$	29,061


(in thousands USD)	June 30, 2023		December 31, 2022

Employee retention credit	$	2,019	$	4,775
Income tax receivables	3,619		3,077
Prepaid expenses and other current assets	1,679		2,008
Total prepaid expenses and other current assets	$	7,317	$	9,860


(in thousands USD)	June 30, 2023		December 31, 2022

Accrued wages, vacation & other employee related items	$	7,482	$	3,362
Accrued interest	257		978
Accrued incentive compensation	1,681		712
Accrued services	4,129		3,426

Other accrued liabilities	716		636
Total accrued liabilities	$	14,265	$	9,114

The following table is a rollforward of the allowance for doubtful accounts:


	Six Months Ended June 30,
(in thousands USD)	2023		2022
Beginning balance, January 1	$	158	$	188
Charges to expense	165		21
Foreign currency translation	24		1
Ending balance	$	347	$	210

The Company records any obligations for contingent purchase price at fair value. The Company recorded the 2019 acquisition-date fair value of a contingent liability based on the likelihood of contingent earn-out payments through the year ended December 31, 2021 subject to the underlying agreement terms. As of December 31, 2021, the obligation now relates to a known and fixed amount due and is no longer a contingent obligation recorded at fair value. The amount due accrues interest at 12%. On November 15, 2022, the Company entered into an amendment to change terms of the AN Extend portion of the purchase price obligation note payable. The amendment converted the note from Mexican pesos to U.S. dollars with capitalized interest added, set the applicable interest to 11% annually, set a maturity date of November 15, 2023, as well as added mandatory conversion. If the note is not paid in full prior to the maturity date, the total amount of principal and the interest will be converted within the following 30 calendar days counted from the maturity date with common shares of common stock, taking as value of the shares the value resulting from using the volume weighted moving average price. This amendment was determined to substantially alter the AN Extend portion of the purchase price obligation note payable such that extinguishment

accounting was applied. The Company recognized a loss on debt extinguishment of $0.7 million for the three months ended December 31, 2022. Payment of any and all of the purchase price obligation note payable is subordinate of all existing senior debt, including the Blue Torch Credit Facility and the Second Lien Facility. In the event of any liquidation, dissolution, or bankruptcy proceedings, all senior debt shall first be paid in full before any distribution shall be made to the purchase price obligation note payable creditors.

The following table provides a roll-forward of the obligation related to the 2019 acquisition due to the seller:


(in thousands USD)	Purchase Price Obligation Note Payable
Opening balance, January 1, 2023	$	10,243





Accrued interest on the contingent consideration	494

Ending balance, June 30, 2023	10,737
Less: Current portion	10,737
Purchase price obligation note payable, net of current portion	$	—

Note 5 – Property and Equipment, Net

Property and equipment, net consist of the following:


(in thousands USD)	June 30, 2023		December 31, 2022
Computer equipment	$	571	$	4,366
Leasehold improvements	61		1,352
Furniture and equipment	953		1,328
Computer software	4,296		3,264
Transportation equipment	4		24
Finance lease right-of-use assets	374		643
	6,259		10,977
Less: accumulated depreciation	(2,845)		(7,733)
Property and equipment, net	$	3,414	$	3,244

Depreciation expense was $0.4 million and $0.1 million for the three months ended June 30, 2023 and 2022, respectively, and $0.7 million and $0.3 million for the six months ended June 30, 2023 and 2022, respectively. The Company did not recognize any impairment expense related to property and equipment during the six months ended June 30, 2023 or 2022.

Note 6 – Goodwill and Intangible Assets, Net

The Company performs an assessment each year to test goodwill for impairment, or more frequently in certain circumstances where impairment indicators arise. In the first and second quarter of 2023, the Company determined a triggering event had occurred requiring an interim impairment assessment resulting from the decline in our revenue forecast, existing debt defaults, limited liquidity and deteriorating market conditions. As a result, the Company recognized a $19.1 million non-cash impairment charge related to goodwill allocated within our Latin America ("LATAM") reporting unit which is included within Impairment charges in the Unaudited Condensed Consolidated Statement of Operations for the six months ended June 30, 2023.

The following table presents changes in the goodwill balances as of June 30, 2023:


(in thousands USD)	LATAM		USA		Total
December 31, 2022	$	40,490	$	30,694	$	71,184


Impairments charges	(19,070)		—		(19,070)
Foreign currency translation	1,173		—		1,173
June 30, 2023	$	22,593	$	30,694	$	53,287

Summary of our finite-lived intangible assets is as follows:


	As of June 30, 2023
(in thousands USD)	Gross Carrying Amount		Currency Translation Adjustment		Accumulated Amortization		Net Carrying Amount		Weighted Average Remaining Useful Life (Years)
Customer relationships	$	89,915	$	2,110	$	(32,144)	59,881		10.3
Tradename	1,234		110		(623)		721		2.4
Total	$	91,149	$	2,220	$	(32,767)	$	60,602	10.2


	As of December 31, 2022
(in thousands USD)	Gross Carrying Amount		Currency Translation Adjustment		Accumulated Amortization		Net Carrying Amount		Weighted Average Remaining Useful Life (Years)
Customer relationships	$	89,915	$	(72)	(29,250)		$	60,593	10.8
Tradename	1,234		16		(488)		762		2.9
Total	$	91,149	$	(56)	$	(29,738)	$	61,355	10.7

In 2021, the Company changed the estimated life of a certain tradename from indefinite to finite-lived and began amortizing it over the average remaining economic life of five years.

The Company’s indefinite-lived intangible assets relate to tradenames acquired in connection with business combinations. The tradenames balance was $16.4 million and $16.5 million as of June 30, 2023 and December 31, 2022, respectively. No impairment charges were recognized for the three and six months ended June 30, 2022 and 2023.

Note 7 – Long-term Debt

Long-term debt as of June 30, 2023 and December 31, 2022 consists of the following:


(in thousands USD)	June 30, 2023		December 31, 2022
Borrowings under revolving credit agreement, principal due January 1, 2025	$	6,283	$	3,000
Borrowings under term loan, principal due January 1, 2025	69,567		55,000
Unamortized debt issuance costs and debt discount(a)	—		(4,817)
Blue Torch Credit Facility, net of unamortized debt issuance costs and debt discount	75,850		53,183






Paycheck Protection Program loans, 1% interest, due May 2, 2025	187		234

Subordinated promissory note payable with a related party, 20% effective December 21, 2021, principal due March 31, 2023	776		673

Subordinated debt, guaranteed by a related party, principal due July 27, 2023	1,580		3,700
Unamortized debt issuance costs(a)	(48)		(70)
Subordinated debt, guaranteed by a related party, net of unamortized debt issuance costs	1,532		3,630

Convertible note payable with a related party, 11% interest capitalized every three months, principal due September 15, 2026	46		44
Convertible note payable with a related party, 11% interest capitalized every three months, principal due July 1, 2025	3,555		3,365
Convertible note payable with a related party, 17.41% interest capitalized every three months, principal due July 1, 2025	9,176		7,423
Convertible note payable with a related party, 11% interest capitalized every three months, principal due June 15, 2023	—		3,724
Convertible note payable with a related party, 17.41% interest capitalized every three months, principal due June 15, 2023	—		4,853
Unamortized debt premium and debt discount(a)	—		(1,073)
Second Lien Facility, net of unamortized debt premium and debt discount	12,777		18,336

Total debt, net of unamortized debt issuance costs, debt premium, and debt discount	91,122		76,056
Total financing obligations	397		533
Less: current portion of debt and financing obligations	(91,236)		(37,194)
Long-term debt and financing obligations, net of unamortized debt issuance costs, debt premium and debt discount, and current portion	$	283	$	39,395

_________________

(a)Debt issuance costs, premium, and discount are presented as a reduction, addition, and reduction to the Company’s debt, respectively in the Unaudited Condensed Consolidated Balance Sheets. $5.7 million and $1.9 million of debt issuance cost and discount/premium amortization was charged to interest expense for the six months ended June 30, 2023 and 2022.

Blue Torch Credit Facility

On May 27, 2022, the Company entered into a financing agreement (“Blue Torch Credit Facility”) by and among the Company, AN Global LLC, as borrower ("AN Global") certain subsidiaries of the Company, as guarantors (the “Guarantors”), the financial institutions party thereto as lenders, and Blue Torch Finance LLC (“Blue Torch”), as the administrative agent and collateral agent. The Blue Torch Credit Facility is secured by substantially all of the Company’s, AN Global's and the Guarantors’ properties and assets and provides for a term loan of $55.0 million and revolving credit facility with an aggregate principal limit not to exceed $3.0 million at any time outstanding. On May 27, 2022, AN Global borrowed the full $55.0 million under the term loan. On June 28, 2022, AN Global borrowed $3.0 million under the revolving credit facility. The Company recognized $5.0 million in debt issuance costs.

November 1, 2022, the Company entered into an amendment to further extend the period of time which the Company has to satisfy certain reporting and post-closing obligations.

As of December 31, 2022, the Company was in default under the permitted factoring disposition and leverage ratio covenants. Subsequent to December 31, 2022, the Company was also in default under the leverage ratio, liquidity, aged accounts payables, permitted payments and other covenants under the Blue Torch Credit Facility. As a result of such defaults, the Company entered into a waiver and amendment on March 7, 2023 (“Amendment No. 4”) to revise significant terms of the Blue Torch Credit Facility as set forth below.

Pursuant to Amendment No. 4, the Company agreed to pay approximately $34.0 million of the Company’s total indebtedness and related obligations in 2023, including principal payments of $15.0 million by April 15, 2023, $20.0 million by June 15, 2023 (inclusive of the $15.0 million by April 15, 2023 if not paid by then) and $25.0 million by September 15, 2023 (inclusive of the $20.0 million by June 15, 2023 if not paid by then) to the Blue Torch Lenders. Thereafter, the Company covenanted to quarterly payments on the term loan of approximately $0.7 million starting December 31, 2023. The amendment also revised the maturity date of the Blue Torch Credit Facility from May 27, 2026 to January 1, 2025 and revised the interest provisions to remove the step-down in interest rate based on the Company’s total leverage ratio. Interest is paid monthly for both loans and is calculated based on the Adjusted Term SOFR (the three-month Term Secured Overnight Financing Rate, plus 0.26161%) plus a margin of 9.0% annually. Under default, the Company is required to pay interest monthly at a Reference Rate (as defined in the Blue Torch Credit Facility) plus a margin of 8% plus a 2% post-default margin. Interest on each loan is payable on the last day of the then effective interest period applicable to such loan and at maturity. The revolving credit facility will bear a 2.0% annual usage fee on any undrawn portion of the facility. In connection with Amendment No. 4, the Company agreed to pay the administrative agent a fee equal to $6.0 million, which was paid in kind by adding such amount to the outstanding principal of the term loan. In addition, if the Company fails to repay the respective aggregate principal amounts on or prior to April 15, 2023, June 15, 2023 and September 15, 2023, a failed payment fee equal to $4.0 million, $2.0 million and $3.0 million, respectively, would be paid in kind by adding such fee to the outstanding principal of the term loan. If we meet these payments when due, which have not been met for April 15, 2023 and June 15, 2023 as noted below, then no fee would be added to the outstanding principal. Failure to make these payments would constitute an event of default but will not result in the ability of the administrative agent to accelerate indebtedness under the Blue Torch Credit Facility. Amendment No. 4 also required the Company to engage both a financial advisor to support the Company’s capital raising needs and an operational advisor to conduct a formal assessment of the Company’s financial performance, in both cases on terms reasonable acceptable to Blue Torch. Lastly, Amendment No.4 granted a waiver for certain financial covenants as of December 31, 2022 and reset the covenant requirements for future periods. This amendment was determined to substantially alter the Blue Torch Credit Facility such that extinguishment accounting was applied. The Company recognized a $0.7 million debt discount and a loss on debt extinguishment of $10.2 million for the three months ended March 31, 2023. The Company recognized $1.1 million in debt issuance costs with the amendment.

The Company defaulted in making the March 31, 2023 interest payment and was not in compliance with the liquidity and aged accounts payable aging covenants, which constituted an event of default under the Blue Torch Credit Facility. On April 15, 2023, the Company did not pay the $15.0 million principal payment due by April 15, 2023 and thus $4.0 million in fees was added to the outstanding principal balance. On April 18, 2023, the Company entered into forbearance agreements regarding the Blue Torch Credit Facility and Second Lien Facility. Pursuant to the forbearance terms, the lenders agreed to forbear from accelerating their respective obligations and otherwise exercising any rights and remedies (other than certain limited remedies, such as continuing to accrue applicable default interest) under the loans until May 10, 2023 (which was subsequently extended to May 19, 2023, and then further extended to May 26, 2023), or earlier in the event of non-compliance with certain representations, covenants and other requirements, all subject to the terms and conditions thereof. Such forbearance has not been subsequently extended.

Furthermore, as contemplated in the forbearance agreements, on April 20, 2023, the Company entered into Amendment No. 5 to the Blue Torch Credit Facility that increased the revolver capacity thereunder by $3.0 million. The Company also incurred an additional $1.5 million in lenders fees associated with the forbearance and revolver amendments, of which $1.0 million is refundable if the revolver is paid in full by an agreed upon future date. In addition, the Company capitalized $0.9 million of interest payments not paid by March 31, 2023.

On June 15, 2023, the Company did not pay the $20.0 million principal payment due by June 15, 2023 under the Blue Torch Credit Facility and thus $2.0 million in fees was added to the outstanding principal balance under the Blue Torch Credit Facility.

amendments to the Blue Torch Credit Facility, Amendment No. 6 eliminated AN Global's ability to select an interest rate based on Term SOFR to apply to the loans thereunder, such that the interest rate applicable to all loans under the Blue Torch Credit Facility will now be determined as follows: the greatest of the following reference rates (a) 2.0% per annum (b) the Federal Funds rate plus 0.5% per annum (c) Adjusted Term SOFR plus 1.0% per annum or (d) the last prime rate quoted by the Wall Street Journal (which was 8.25% per annum as of the date of Amendment No. 6), plus an applicable margin (which is 8.0% per annum for reference rate loans), plus a 2.0% per annum post-default margin. AN Global paid an amendment fee of $2.5 million in connection with Amendment No. 6, which was paid in kind by capitalizing such fee and adding the amount to the outstanding principal amount under the Blue Torch Credit Facility.

Second Lien Facility

On November 22, 2021, the Company entered into a new Second Lien Facility (the “Second Lien Facility”) with Nexxus Capital and Credit Suisse (both of which are existing AgileThought shareholders and have representation on AgileThought’s Board of Directors), Manuel Senderos, Chief Executive Officer and Chairman of the Board of Directors, and Kevin Johnston, former Chief Operating Officer. The Second Lien Facility provides for a term loan facility in an initial aggregate principal amount of approximately $20.7 million, accruing interest at a rate per annum equal to 11.00% for the US dollar-denominated loan and 17.41% for the Mexican peso-denominated loan. The Second Lien Facility had an original maturity date of March 15, 2023. The Company recognized $0.9 million in debt issuance costs with the issuance.

On August 10, 2022, the Company entered into an amendment to the Second Lien Facility to extend the maturity date of the Tranche A (Credit Suisse), Tranche C (Senderos), and Tranche E (Johnston) loans to September 15, 2026, and provide for potential increases, that step up over time from one percent to five percent, in the interest rate applicable to the Tranche A loans. The amendment also extended the maturity date of the Tranche B (Nexxus Capital) loans thereunder to June 15, 2023, and provided for a mandatory conversion of the Tranche B loans thereunder, including interest and fees, into equity securities of the Company upon the maturity of said loans at a conversion price equal to $4.64 per share, subject to regulatory approval. The amendment also provided for the covenants and certain other provisions of the Second Lien Facility to be made consistent with those in the Blue Torch Credit Facility (and in certain cases for those covenants to be made less restrictive than those in the Blue Torch Credit Facility). This amendment was determined to substantially alter the debt agreement such that extinguishment accounting was applied. The Company recognized a loss on debt extinguishment of $11.7 million for the three months ended September 30, 2022. As part of the reassessment of the debt instrument, the Company bifurcated the conversion option on the Mexican peso-dominated loans and recognized an embedded derivative liability of $9.0 million as of the amendment date. See Note 3, Fair Value Measurements, for additional information.

On November 18, 2022, the Company entered into a letter agreement with the Tranche A (Credit Suisse) lenders. The letter agreement changed the conversion price at which the Credit Suisse lenders may convert their outstanding loans, interest, and fees into the Company’s common stock from a fixed conversion price of $4.64 per share to the closing price of one share of our common stock on the trading day immediately prior to the conversion date, subject to a floor price of $4.64 per share. This amendment was determined to substantially alter the Credit Suisse portion of the debt agreement such that extinguishment accounting was applied. The Company recognized a gain on debt extinguishment of $8.8 million for the three months ended December 31, 2022. The total loss on debt extinguishment related to the Second Lien Facility was $2.9 million for the twelve months ended December 31, 2022.

On March 7, 2023, in connection with Amendment No. 4 to the Blue Torch Credit Facility, the Company entered into a sixth amendment to the Second Lien Facility (“Amendment No. 6”). Amendment No. 6 revised the maturity date of the Credit Suisse loans from September 15, 2026 to July 1, 2025. Amendment No. 6 also provided for the covenants and certain other provisions of the Second Lien Facility to be consistent with those in the Blue Torch Credit Facility, as amended by Amendment No. 4, except as set forth below in Financial Covenants.

As described above, the Company defaulted in making the March 31, 2023 interest payment under the Blue Torch Credit Facility and was not in compliance with our Liquidity and our Accounts Payable aging covenants thereunder, which constituted an event of default under the Blue Torch Credit Facility and triggered a cross-default under the Second Lien Facility. On April 18, 2023, the Company entered into a forbearance agreement regarding the Second Lien Facility. Pursuant to the forbearance terms, the lenders under the Second Lien Facility agreed to forbear from accelerating their respective obligations and otherwise

exercising any rights and remedies under their loans until May 10, 2023 (and are otherwise not permitted to accelerate the debt until the Blue Torch Credit Facility is paid in full).

On June 15, 2023, the outstanding principal, interest, and fees related to the Nexxus Capital loans automatically converted into 2,163,412 shares of common stock of the Company at a conversion price equal to $4.64 per share.

AGS Subordinated Promissory Note

On June 24, 2021, the Company entered into a subordinated promissory note with AGS Group LLC (“AGS Group”) for a principal amount of $0.7 million (the "AGS Subordinated Promissory Note"). The principal amount outstanding under the AGS Subordinated Promissory Note matured on December 20, 2021 (“Original Maturity Date”) and was extended until May 19, 2022. On August 4, 2022, the Company entered into another amendment to further extend the maturity date of the AGS Subordinated Promissory Note to January 31, 2023 ("January 2023 Maturity Date"). Interest is due and payable in arrears on the Original Maturity Date at a 14.0% per annum until and including December 20, 2021 and at 20.0% per annum from the Original Maturity Date to the January 2023 Maturity Date calculated on the actual number of days elapsed.

On January 31, 2023, the AGS Subordinated Promissory Note was cancelled in full and restated for a principal amount of $0.8 million with accrued interest of $0.1 million. The outstanding principal and interest matured on March 31, 2023 (the "Extended Maturity Date"). In addition, the Company also agreed to the issuance of common stock of the Company with a value of approximately $1.8 million, equal to approximately two times the then-outstanding principal and interest under the AGS Subordinated Promissory Note. On February 10, 2023, the Company issued 414,367 shares of common stock to AGS Group to serve as collateral. Upon the earlier of the Extended Maturity Date or the occurrence of an event of default, AGS Group may sell those shares and apply 100% of the net proceeds therefrom to repay the AGS Subordinated Promissory Note. If the net proceeds from sales of the shares exceed the indebtedness owed by the Company, AGS Group shall remit such excess cash proceeds to the Company. Upon payment in full of the AGS Subordinated Promissory Note in cash by us or through sales of the shares by AGS Group, AGS Group shall return any of the unsold shares to the Company.

Under the terms of the Blue Torch Credit Facility and the Second Lien Facility, the Company may only repay the AGS Subordinated Promissory Note with the proceeds of an equity issuance, and then only if the total leverage ratio is 2.50 to 1.00 or less and the Company is in compliance with all financial covenants and no event of default has occurred and is continuing under the Blue Torch Credit Facility and the Second Lien Facility. The Company has entered into a letter agreement with AGS Group to provide that a failure to pay such indebtedness will not be deemed an event of default. As of June 30, 2023, the Company has not yet paid the AGS Promissory Note due to conditions of the Blue Torch Credit Facility.

Exitus Capital Subordinated Debt

On July 26, 2021, the Company agreed with existing lenders and Exitus Capital, S.A.P.I. de C.V. (“Exitus Capital”) to enter into a zero-coupon subordinated loan agreement with Exitus Capital in an aggregate principal amount equal to $3.7 million (the “Exitus Capital Subordinated Debt”). Net loan proceeds totaled $3.2 million, net of $0.5 million in debt discount. No periodic interest payments are currently required and the loan was due on January 26, 2022, with an option to extend for up to two additional six month terms. On January 25, 2022 and July 26, 2022, the Company exercised its option to extend the loan an additional six months, recognizing an additional $0.5 million debt issuance costs related to each loan extension.

On January 26, 2023, the Company entered into an amendment to extend the maturity date of the Exitus Capital Subordinated Debt from January 26, 2023 to July 27, 2023. In addition, the Company paid approximately $1.1 million of the principal amount of the Exitus Capital Subordinated Debt on January 27, 2023, plus a fee of approximately $0.4 million. On February 27, 2023 the Company paid an additional $1 million of the principal. The remaining principal of approximately $1.6 million was due and payable on the new maturity date of July 27, 2023. In addition, on January 31, 2023, the Company agreed to the issuance of common stock of the Company with a value of approximately $5.2 million, equal to approximately two times the then-current outstanding principal amount of the Exitus Capital Subordinated Debt. On February 10, 2023, the Company issued 1,207,712 shares of common stock to serve as collateral. The Company is obligated to issue additional shares to Exitus Capital from time to time if the value of the shares held by them is less than two times the outstanding principal amount of the loan. As of July 27, 2023, the remaining balance of the Exitus Capital Subordinated Debt was not repaid to Exitus Capital due to existing contractual restrictions in the Company's secured credit facilities and a related subordination agreement that prohibit payments by the Company and its subsidiaries in respect of subordinated debt, which failure to pay resulted in an event of default (under the cross-default provision) under the Blue Torch Credit Facility and the Second Lien Facility. As a result, Exitus Capital may be able to sell those shares and apply up to 100% of the net proceeds therefrom to repay the Exitus Capital Subordinated Debt.

Although a failure to pay Exitus Capital is a cross-default under both the Blue Torch Credit Facility and Second Lien Facility, it does not allow either of the Blue Torch or Second Lien Lenders to accelerate indebtedness due under their respective loans unless Exitus Capital accelerates the amounts due to it.

The Company's default status on the Blue Torch Credit Facility also triggered a cross-default on the Exitus Capital Subordinated Debt.

Paycheck Protection Program Loans

On April 30, 2020 and May 1, 2020, the Company received PPP loans through four of its subsidiaries for a total amount of $9.3 million. The PPP loans bear a fixed interest rate of 1% over a two-year term, are guaranteed by the United States federal government, and do not require collateral. The loans may be forgiven, in part or whole, if the proceeds are used to retain and pay employees and for other qualifying expenditures. The Company submitted its forgiveness applications to the Small Business Administration (“SBA”) between November 2020 and January 2021. The monthly repayment terms were established in the notification letters with the amount of loan forgiveness. On December 25, 2020, $0.1 million of a $0.2 million PPP loan was forgiven. On March 9, 2021, $0.1 million of a $0.3 million PPP loan was forgiven. On June 13, 2021, $1.2 million of a $1.2 million PPP loan was forgiven. On January 19, 2022, $7.3 million of a $7.6 million PPP loan was forgiven resulting in a remaining PPP Loan balance of $0.3 million of which $0.1 million is due within the next year. The remaining payments are due quarterly until May 2, 2025 if not forgiven. All loan forgiveness was recognized in Other income, net of the Unaudited Condensed Consolidated Statements of Operations.

Prior First Lien Facility

In 2018, the Company entered into a revolving credit agreement with Monroe Capital Management Advisors LLC that permitted the Company to borrow up to $1.5 million through November 10, 2023. In 2019, the agreement was amended to increase the borrowing limit to $5.0 million. Also in 2018, the Company entered into a term loan credit agreement with Monroe Capital Management Advisors LLC that permitted the Company to borrow up to $75.0 million through November 10, 2023. In 2019, the agreement was amended to increase the borrowing amount to $98.0 million. Interest on the revolving credit agreement and term loan agreement (“First Lien Facility”) were paid monthly and calculated as LIBOR plus a margin of 8.0% to 9.0%, based on the Total Leverage Ratio as calculated in the most recent Compliance Certificate. An additional 2.0% interest were incurred during periods of loan covenant default.

On March 22, 2021, the Company used $20.0 million from proceeds of issuance of preferred stock to partially pay the First Lien Facility.

On June 24, 2021, an amendment was signed to modify the debt covenants for the periods June 30, 2021 and thereafter. In addition to the covenant modifications, the amendment also established the deferral of the monthly $1.0 million principal payments previously due in April and May, along with the $1.0 million payments due in June and July to September 30, 2021. As a result, the regular quarterly principal installments resumed, and the First Lien Facility lenders charged a $4.0 million fee paid upon the end of the term loan in exchange for the amended terms. The amendment resulted in a debt modification, thus the fees payable to the First Lien Facility lenders were capitalized and were amortized over the remaining life of the First Lien Facility. From September 30, 2021 to October 29, 2021, the Company entered into various amendments to extend the due date of the $4.0 million in principal payments previously due September 30, 2021 to November 19, 2021.

On November 29, 2021, the Company made a $20.0 million principal prepayment, which included the $4.0 million principal payment that was originally due September 30, 2021. The Company paid with proceeds from the Second Lien Facility. Furthermore, on December 29, 2021, the Company issued 4,439,333 shares of common stock to the administrative agent for the First Lien Facility (the “First Lien Shares”), which subject to certain terms and regulatory restrictions, may sell the First Lien Shares upon the earlier of August 29, 2022 and an event of default and apply the proceeds to the outstanding balance of the loan. In addition, the Company agreed to issue warrants to the administrative agent to purchase $7 million worth of the Company’s common stock for nominal consideration. The warrants will be issued on the earlier of full repayment of outstanding deferred fees or August 29, 2023. In addition, the Company may be required to pay the First Lien Facility lenders cash to the extent that we cannot issue some or all of the warrants due to regulatory restrictions. The First Lien Facility lenders charged an additional $2.9 million fee paid upon the end of the term loan in exchange for the amended terms.

On November 22, 2021, the Company entered into an amendment that requires sixty percent (60%) of proceeds from future equity issuances be used to repay the outstanding balance on the First Lien Facility. On December 27, 2021, the Company

closed a follow on stock offering resulting in $21.8 million of net proceeds, of which $13.7 million was used as payment of the outstanding principal and interest balances for the First Lien Facility.

On March 30, 2022, the Company entered into an amendment with the First Lien Facility and Second Lien Facility Lenders to waive the Fixed Charge Coverage Ratio for March 31, 2022. In addition, the Total Leverage Ratio covenant for the quarterly period ending March 31, 2022 was reset. As consideration for entering into this amendment, the Company agreed to pay the First Lien Facility’s administrative agent a fee equal to $0.5 million. The fee would be fully earned as of March 30, 2022 and due and payable upon the end of the term loan. However, the agreement provided that the fee shall be waived in its entirety if final payment in full occurred prior to or on May 30, 2022. The modification triggered by this new amendment was determined to be substantially different from the old instrument, therefore the modification was accounted for as an extinguishment and the debt instrument was adjusted to fair value as of March 31, 2022. The Company recognized a loss on debt extinguishment of $7.1 million in the Unaudited Condensed Consolidated Statement of Operations for the three months ended March 31, 2022.

On May 27, 2022, the Company paid approximately $40.2 million to settle the outstanding principal, interest, and a portion of the $6.9 million deferred fees related to amendments to the First Lien Facility. The First Lien Lenders waived the $0.5 million fee related to the March 30, 2022 amendment and returned 2,423,204 First Lien Shares as part of the deferred fees settlement. Since August 29, 2022 the First Lien Lenders may sell the remaining First Lien Shares and apply 100% of the net proceeds to the outstanding deferred fees obligation. The First Lien Lenders shall return any of the remaining unsold First Lien Shares upon full payment of the remaining deferred fees. As of June 30, 2023, total deferred fees payable on or before May 25, 2023, including fees recognized from prior amendments, totaled $3.5 million. These fees are recognized in Other current liabilities in the Unaudited Condensed Consolidated Balance Sheet as of June 30, 2023 and December 31, 2022.

Financial Covenants

The Blue Torch Credit Facility establishes the following financial covenants for the consolidated group:

Revenue. Requires the Company's trailing annual aggregate revenue to exceed $150.0 million as of the end of each fiscal month.

Liquidity. As a result of Amendment No. 4, the Company is required to maintain liquidity above $1.0 million through March 24, 2023, above $2.0 million through April 15, 2023, and above $7.0 million at any time thereafter. Liquidity is defined as the remaining capacity under the Blue Torch Credit Facility plus the total unrestricted cash on hand.

First Lien Leverage Ratio. The First Lien Leverage Ratio applies to the consolidated group and is determined in accordance with US GAAP. It is calculated as of the last day of any computation period as the ratio of (a) total indebtedness that is secured by a lien on assets which is equal or senior to the loans securing the Blue Torch Credit Facility (other than indebtedness under the Second Lien Facility) to (b) EBITDA for the computation period ending on such day. A computation period is any period of four consecutive fiscal quarters for which the last fiscal month ends on a date set forth below.

Computation Period Ending

Leverage Ratio

June 30, 2023

6.00:1.00

July 31, 2023

5.28:1.00

August 31, 2023

4.51:1.00

September 30, 2023

4.12:1.00

October 31, 2023

3.50:1.00

November 30, 2023

3.14:1.00

December 31, 2023

4.63:1.00

January 31, 2024 and each fiscal month ending thereafter

3.50:1.00

EBITDA. The Company is subject to an additional covenant as a result of the failure to make the $15.0 million payment under Amendment No. 4 of the Blue Torch Credit Facility by April 15, 2023, which is a covenant to maintain a minimum consolidated earnings before interest, taxes, depreciation and amortization (“EBITDA”). The Company is required to maintain a

12-month trailing EBITDA of at least the following for each fiscal month end.


Computation Period Ending	EBITDA



June 30, 2023	$	10,607,000
July 31, 2023	12,023,000
August 31, 2023	14,055,000
September 30, 2023	15,415,000
October 31, 2023	18,117,000
November 30, 2023	20,224,000
December 31, 2023 and each fiscal month ending thereafter	13,707,000

The Second Lien Facility establishes the following financial covenants for the consolidated group:

Revenue. Requires the Company's trailing annual aggregate revenue to exceed $120.0 million as of the end of each fiscal month.

Liquidity. Requires the Company's liquidity to be not less than (i) $0.8 million at any time on or prior to March 24, 2023, (ii) $1.6 million at any time from March 24, 2023 to April 15, 2023, and (iii) $5.6 million at any time after April 15, 2023. Liquidity is defined as the remaining capacity under the Blue Torch Credit Facility plus the total unrestricted cash on hand.

Computation Period Ending

First Lien Leverage Ratio

June 30, 2023

7.20:1.00

July 31, 2023

6.34:1.00

August 31, 2023

5.41:1.00

September 30, 2023

4.94:1.00

October 31, 2023

4.20:1.00

November 30, 2023

3.77:1.00

December 31, 2023

5.56:1.00

January 31, 2024 and each fiscal quarter ending thereafter

4.20:1.00

EBITDA. The Company is subject to an additional covenant as a result of the failure to make the $15.0 million payment under Amendment No. 4 of the Blue Torch Credit Facility by April 15, 2023, which is a covenant to maintain a minimum EBITDA. The Company is required to maintain a 12-month trailing EBITDA of at least the following for each fiscal month end.


Computation Period Ending												EBITDA



June 30, 2023												8,485,600
July 31, 2023												9,618,400
August 31, 2023												11,244,000
September 30, 2023												12,332,000
October 31, 2023												14,493,600
November 30, 2023												16,179,200
December 31, 2023 and each fiscal month end thereafter												10,965,600

The Company was not compliant with all financial covenants as of June 30, 2023.

Note 8 – Other Income, net

Items included in other income, net in the Unaudited Condensed Consolidated Statements of Operations are as follows:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Foreign exchange gain	$	1,481	$	(263)	$	3,210	$	(6)
Forgiveness of PPP loans	—		—		—		7,280


Other non-operating expense	(361)		(251)		(372)		(467)
Total other income, net	$	1,120	$	(514)	$	2,838	$	6,807

Note 9 – Income Taxes

Income tax expense and effective income tax rate were as follows for the periods indicated:


	Three Months Ended June 30,						Six Months Ended June 30,
(in thousands USD)	2023			2022			2023			2022
Income tax expense	$	430		$	(28)		$	449		$	223
Effective tax rates	(2.2		%)	0.8		%	(0.8		%)	(2.3		%)

The Company computes its year-to-date provision for income taxes by applying the estimated annual effective tax rate to year-to-date pretax income or loss and adjusts the provision for discrete tax items recorded in the period.

For the three months ended June 30, 2023, the Company reported a tax expense of $0.4 million on a pretax loss of $19.9 million, which resulted in a negative effective tax rate of 2.2%. The Company’s effective tax rate differs from the U.S. statutory rate of 21% due to the mix of earnings in international jurisdictions with relatively higher tax rates and losses incurred in jurisdictions for which no tax benefit is recognized..

For the three months ended June 30, 2022, the Company reported a tax benefit of less than $0.1 million on a pretax loss of $3.5 million, which resulted in an effective tax rate of 0.8%. The Company’s effective tax rate differs from the U.S. Statutory rate of 21% due to the mix of earnings in international jurisdictions with relatively higher tax rates and losses incurred in jurisdictions for which no tax benefit is recognized.

For the six months ended June 30, 2023, the Company reported a tax benefit of $0.4 million on a pretax loss of $57.9 million which resulted in an effective tax rate of 0.8%. The Company’s effective tax rate differs from the U.S. statutory rate of 21% due to the mix of earnings in international jurisdictions with relatively higher tax rates and losses incurred in jurisdictions for which no tax benefit is recognized.

For the six months ended June 30, 2022, the Company reported a tax expense of less than $0.2 million on a pretax loss of $9.6 million, which resulted in a negative effective tax rate of 2.3%. The Company’s effective tax rate differs from the U.S. Statutory rate of 21% due to the mix of earnings in international jurisdictions with relatively higher tax rates and losses incurred in jurisdictions for which no tax benefit is recognized.

Note 10 – Net Revenues

Disaggregated revenues by contract type and the timing of revenue recognition are as follows:


(in thousands USD)	Timing of Revenue Recognition	Three Months Ended June 30,				Six Months Ended June 30,
Revenues by Contract Type		2023		2022		2023		2022

Time and materials	over time	$	26,278	$	32,851	$	54,395	$	66,102
Fixed price	over time	12,047		13,315		25,774		24,288
Total		$	38,325	$	46,166	$	80,169	$	90,390

Liabilities by contract related to contracts with customers

As of June 30, 2023 and December 31, 2022, deferred revenues were $3.5 million and $2.2 million, respectively. During the six months ended June 30, 2023 and 2022, the Company recognized revenue of $1.2 million and $2.7 million, respectively, that was deferred in the previous period.

Major Customers

The Company derived 20% and 13% of its revenues from one significant customer for the three months ended June 30, 2023 and 2022, respectively.

The Company derived 20% and 13% of its revenues from one significant customer for the six months ended June 30, 2023 and 2022, respectively.

Note 11 – Segment Reporting and Geographic Information

The Company operates as a single operating segment. The Company's chief operating decision maker is the CEO, who reviews financial information presented on a consolidated basis, for purposes of making operating decisions, assessing financial performance and allocating resources.

The following table presents the Company's geographic net revenues based on the geographic market where revenues are accumulated, as determined by customer location:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
United States	$	22,436	$	29,287	$	48,550	$	58,285
Latin America	15,889		16,879		31,619		32,105
Total	$	38,325	$	46,166	$	80,169	$	90,390

The following table presents certain of our long-lived assets by geographic area, which includes property and equipment, net and operating lease right of use assets, net:


(in thousands USD)	June 30, 2023		December 31, 2022
United States	$	3,609	$	4,077
Latin America	4,263		5,629
Total long-lived assets	$	7,872	$	9,706

Note 12 – Restructuring

Restructuring expenses consist of costs associated with the ongoing reorganization of our business operations and expense re-alignment efforts. During 2022, the Company incurred restructuring cost related to terminations and consolidations within our marketing department and various back office functions.

In March 2023, the Company initiated a plan to reduce operating costs and improve operating efficiency. As part of this initiative, there were terminations of nearly 250 employees. The Company recognized $1.1 million in charges during the six months ended June 30, 2023. Approximately $1.0 million of such expenses were unpaid as of June 30, 2023 and are expected to be paid during the third quarter of 2023. The Company may incur additional costs in connection with our plan to reduce operating costs and improve operating efficiency through the remainder of the year.

The following table summarizes the Company’s restructuring activities included in accrued liabilities:


(in thousands USD)	Organization Restructuring
Balance as of December 31, 2022	$	615
Restructuring charges	3,618
Payments	(2,649)
Balance as of June 30, 2023	$	1,584

Note 13 - Warrants

In connection with the Business Combination, each public and private placement warrant of LIVK was assumed by the Company and represents the right to purchase one share of the Company's common stock upon exercise of such warrant. The Company reviewed the accounting for both its public warrants and private warrants and determined that its public warrants should be accounted for as equity while the private warrants should be accounted for as liabilities in the Consolidated Balance Sheets. The fair value of private placement warrants is remeasured quarterly. Refer to Note 3, Fair Value Measurements, for additional information.

As part of LIVK's initial public offering, 8,050,000 public warrants (“Public Warrants”) were sold. The Public Warrants entitle the holder to purchase one share of common stock at a price of $11.50 per share. Public Warrants may only be exercised for a whole number of shares. No fractional shares will be issued upon exercise of the Public Warrants. The Public Warrants became exercisable when the Company completed an effective registration statement. The Public Warrants will expire five years from the completion of a Business Combination or earlier upon redemption or liquidation.

Following the closing of the merger between LIV Capital and AgileThought and the filing of the registration statement, the Company has one single class of voting common stock (Class A shares) and as such the Company would not be precluded from classifying the public warrants as equity as those warrants are indexed to the Company's own stock and a net cash settlement could only be triggered in circumstances in which the holders of the shares underlying the contract (Class A shares would also receive cash.

Additionally, LIVK consummated a private placement of 2,811,250 warrants (“Private Placement Warrants”). The Private Placement Warrants entitle the holder to purchase one share of common stock at a price of $11.50 per share. The Private Placement Warrants are identical to the Public Warrants, except that the Private Placement Warrants and the common stock issuable upon the exercise of the Private Placement Warrants were not transferable, assignable or salable until 30 days after the completion of the Business Combination. Additionally, the Private Placement Warrants are exercisable on a cashless basis and are non-redeemable so long as they are held by the initial purchasers or their permitted transferees. If the Private Placement Warrants are held by someone other than the initial purchasers or their permitted transferees, the Private Placement Warrants are redeemable by the Company and exercisable by such holders on the same basis as the Public Warrants.

The Company will not be obligated to deliver any common stock pursuant to the exercise of a Public Warrant and will have no obligation to settle such Public Warrant exercise unless a registration statement under the Securities Act covering the issuance of the common stock issuable upon exercise of the Public Warrants is then effective and a prospectus relating thereto is current, subject to the Company satisfying its obligations with respect to registration. The Company filed a Form S-1 to register the shares issuable upon exercise of the Public Warrants which was declared effective on September 27, 2021. No Public Warrant will be exercisable for cash or on a cashless basis, and the Company will not be obligated to issue any shares to holders seeking to exercise their Public Warrants, unless the issuance of the shares upon such exercise is registered or qualified under the securities laws of the state of the exercising holder, or an exemption from registration is available.

Once the warrants become exercisable, the Company may redeem the Public Warrants:

•in whole and not in part;

•at a price of $0.01 per warrant;

•upon not less than 30 days’ prior written notice of redemption to each warrant holder and if, and only if, the reported last sale price of the common stock equals or exceeds $18.00 per share (as adjusted for stock splits, stock dividends, reorganizations and recapitalizations), for any 20 trading days within a 30 trading day period commencing after the warrants become exercisable and ending on the third business day prior to the notice of redemption to warrant holders; and

•if, and only if, there is a current registration statement in effect with respect to the common stock underlying such warrants.

If and when the Public Warrants become redeemable by the Company, the Company may exercise its redemption right even if it is unable to register or qualify the underlying securities for sale under all applicable state securities laws.

If the Company calls the Public Warrants for redemption, management will have the option to require all holders that wish to exercise the Public Warrants to do so on a “cashless basis,” as described in the warrant agreement. The exercise price and number of ordinary shares issuable upon exercise of the Public Warrants may be adjusted in certain circumstances including in the event of a share dividend, extraordinary dividend or recapitalization, reorganization, merger or consolidation. However, the Public Warrants will not be adjusted for issuances of ordinary shares at a price below its exercise price. Additionally, in no event will the Company be required to net cash settle the Public Warrants.

As of June 30, 2023, there were 8,049,980 public warrants and 2,811,250 private placement warrants outstanding.

Note 14 – Stockholders’ Equity

As a result of the Business Combination, the Company authorized two classes of common stock: common stock and preferred stock.

Common Stock

As of June 30, 2023, the Company has 210,000,000 shares of common stock authorized, and 52,385,919 shares issued. Common stock has par value of $0.0001 per share. Holders of common stock are entitled to one vote per share.

On February 10, 2023, the Company issued 1,622,079 shares to its subordinated creditors to serve as collateral. The Company is obligated to issue additional shares to the creditors from time to time if the value of the shares held by them is less two times than the outstanding principal amount of the loan. See Note 7, Long-Term Debt, for further information.

On June 15, 2023, the Company issued 2,163,412 shares to Nexxus Capital as a result of the mandatory debt conversion. See Note 7, Long-Term Debt, for further information.

For the six months ended June 30, 2023, the Company issued 197,894 shares to senior employees and directors under the 2021 Equity Incentive Plan that are subject to a service vesting condition. See Note 16, Equity-based Arrangements, for further information.

Preferred Stock

Under the Company's certificate of incorporation, the Company is authorized to issue 10,000,000 shares of preferred stock having par value of $0.0001 per share. The Company's Board of Directors has the authority to issue shares of preferred stock in one or more series and to determine preferences, privileges, and restrictions, including voting rights, of those shares. As of June 30, 2023, no preferred stock shares were issued and outstanding.

Note 15 – Loss Per Share

The following table sets forth the computation of basic and diluted net loss per share, attributable to common stockholders:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD, except share and loss per share data)	2023		2022		2023		2022
Net loss attributable to common stockholders	$	(20,294)	$	(3,545)	$	(58,353)	$	(9,892)



Weighted average number of common stock - basic and diluted	48,819,648		46,043,419		48,079,580		46,028,557




Loss per common share attributable to common stockholders:
Basic	$	(0.42)	$	(0.08)	$	(1.21)	$	(0.21)
Diluted	(0.42)		(0.08)		(1.21)		(0.21)

The following table presents securities that are excluded from the computation of diluted net loss per common stock as of the periods presented because including them would have been antidilutive:


	June 30,
	2023	2022
Public and private warrants	10,861,230	10,861,230
Common stock held by administrative agent with restricted resale rights	1,622,079	2,016,129
Unvested 2021 Plan awards for common stock with a service condition	1,831,411	1,152,284
Unvested 2021 Plan awards for common stock with a market condition	2,316,829	3,011,780
Unvested 2021 Plan awards for common stock with a performance condition	4,280,000	—

Note 16 – Equity-based Arrangements

The Company has granted various equity-based awards to its employees and board members as described below. The Company issues authorized but unissued shares, for the settlement of equity-based awards.

2021 Equity Incentive Plan

In connection with the Business Combination, the Company adopted the 2021 Equity Incentive Plan (the “2021 Plan”) on August 18, 2021, which became effective immediately upon the Closing. The 2021 Plan provides the Company with flexibility to use various equity-based incentive awards as compensation tools to motivate and retain the Company’s workforce. The Company initially reserved 5,283,216 shares of common stock for the issuance of awards under the 2021 Plan. The number of shares of common stock available for issuance under the 2021 Plan automatically increases on the first day of each calendar year, beginning January 1, 2022 and ending on and including January 1, 2031, in an amount equal to 5% of the total number of shares of common stock outstanding on December 31 of the preceding year; provided that the Board may act prior to January 1 of a given year to provide that the increase of such year will be a lesser amount of shares of common stock.

Service Condition Awards

The Company issues awards subject to a service vesting requirement to employees and directors that will vest on a ratable basis over a period of 1-5 years. The fair value of service condition award is determined on the closing stock price of the grant date of the award and is amortized on a straight-line basis over the vesting period of the award.

The Company recorded the following compensation costs related to service condition awards for the six months ended June 30, 2023 and 2022.


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Service Condition Awards - Expense	$	635	$	1,566	$	1,638	$	1,944

As of June 30, 2023, there was $5.0 million of total unrecognized compensation cost related to unvested service condition awards that is expected to be recognized over a weighted-average period of 2.9 years.

The following table summarizes the service condition awards activity for the six months ended June 30, 2023, and provides information for service condition awards outstanding as of June 30, 2023:


	2023
	Number of Awards	Weighted Average Fair Value
Unvested shares at January 1	899,210	$	4.46
Granted	1,476,980	$	2.04
Vested	(359,992)	$	4.47
Forfeited	(184,787)	$	4.44
Unvested shares at June 30	1,831,411	$	4.41

The fair value of the grants and vested awards for the three and six months ended June 30, 2023 was $2.2 million and $1.6 million, respectively.

Market Condition Awards

The Company issues awards subject to a market condition vesting requirement to employees and directors that will vest if the volume-weighted average stock price reaches the specified stock price during the specified period. The awards subject to a market vesting condition will expire after 5-10 years. The fair value of the market condition awards are determined based on the closing stock price as of the grant date and input into a Monte Carlo simulation to project future stock prices. The estimated fair value is amortized on a straight line basis over the derived service period of the award. The derived service period represents the expected time to reach the stock price targets as output by the Monte Carlo Simulation. The market condition awards have a derived service period of 1-7 years.

The Company recorded the following compensation costs related to market condition awards for the six months ended June 30, 2023 and 2022.


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Market Condition Awards - Expense	$	354	$	454	$	898	$	594

As of June 30, 2023, there was $3.4 million of total unrecognized compensation cost related to unvested market condition awards that is expected to be recognized over a weighted-average derived service period of 2.5 years.

The following table summarizes the market condition awards activity for the six months ended June 30, 2023, and provides information for market condition awards outstanding as of June 30, 2023:


	2023
	Number of Awards	Weighted Average Fair Value
Unvested shares at January 1	3,001,774	$	2.49
Granted	87,570	$	2.00
Vested	—	$	—
Forfeited	(772,515)	$	2.24
Unvested shares at June 30	2,316,829	$	2.49

The fair value of the grants for the six months ended June 30, 2023 was $0.3 million. No market condition awards were vested.

Performance Condition Awards

On May 16, 2023, the Company issued 780,000 awards contingent on successful refinancing and repayment of the Blue Torch Credit Facility. The Company also issued a separate, 3,500,000 awards contingent on a successful merger or sale of the business. Neither event has occurred as of June 30, 2023, therefore no expense has been recognized related to these awards.

Employee Stock Purchase Plan

In connection with the Business Combination, on August 18, 2021, the Company adopted the 2021 Employee Stock Purchase Plan (the “ESPP”) for the issuance of up to a total of 1,056,643 shares of common stock. The number of shares reserved for issuance will automatically increase on January 1 of each calendar year, from January 1, 2022 through January 1, 2031, by the lesser of (i) 1% of the total number of shares of our capital stock outstanding on December 31 of the preceding calendar year, and (ii) the number of shares equal to 200% of the initial share reserve, unless a smaller number of shares may be determined by the Board. The purchase price of common stock will be 85% of the lesser of the fair market value of common stock on the first trading date or on the date of purchase. No purchases have been made under the ESPP during the six months ended June 30, 2023.

Note 17 – Commitments and Contingencies

The Company is, from time to time, involved in certain legal proceedings, inquiries, claims and disputes, which arise in the ordinary course of business. Although management cannot predict the outcomes of these matters, management does not believe these actions will have a material, adverse effect on the Company’s Unaudited Condensed Consolidated Balance Sheets, Unaudited Condensed Consolidated Statements of Operations or Unaudited Condensed Consolidated Statements of Cash Flows. As of June 30, 2023 and December 31, 2022, the Company had labor lawsuits in process, whose resolution is pending. As of June 30, 2023 and December 31, 2022, the Company has recorded liabilities for labor lawsuits and/or litigation of $0.7 million and $0.6 million, respectively.

Note 18 – Supplemental Cash Flows

The following table provides detail of non-cash activity and cash flow information:


(in thousands USD)	Six Months Ended June 30,
Supplemental disclosure of non-cash investing activities & cash flow information	2023	2022


Cash paid during the year for income tax	461	—
Forgiveness of PPP loans	—	7,280
Right-of-use assets obtained in exchange for operating lease liabilities	22	1,359
Assets obtained in exchange for a finance lease obligation	31	—
Cash paid during the period for interest	2,148	1,489
Fees capitalized by creditor	7,500	—

Note 19 – Subsequent Events

Management has evaluated all subsequent events until August 14, 2023, when the unaudited condensed consolidated financial statements were issued. Accordingly, where applicable, the notes to these Unaudited Condensed Consolidated Financial Statements have been updated and adjustments to the Company's Unaudited Condensed Consolidated Financial Statements have been reflected.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our audited consolidated financial statements and related notes included in Part II, Item 8 "Financial Statements and Supplementary Data" on our Annual Report on Form 10-K for the fiscal year ended December 31, 2022. This discussion contains forward-looking statements that involve risks and uncertainties about our business and operations. Our actual results and the timing of selected events may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those discussed in such Form 10-K, our Quarterly Report on Form 10-Q for the quarter ended March 31, 2023, below and elsewhere in this Quarterly Report on Form 10-Q, particularly under the captions “Risk Factors” and “Cautionary Note Regarding Forward-Looking Statements.”

For purposes of this item only, “AgileThought”,“the Company,” “we,” “us” or “our” refer to AgileThought, Inc. and its subsidiaries, unless the context otherwise requires.

Overview

We are a leading provider of agile-first, end-to-end digital transformation services in the North American market using onshore and nearshore delivery. We offer client-centric, onshore and nearshore agile-first digital transformation services that help our clients transform by building, improving and running new solutions at scale. Our services enable our clients to leverage technology more effectively to focus on better business outcomes. From consulting to application development and cloud services to data management and automation, we strive to create a transparent, collaborative, and responsive experience for our clients.

For the three months ended June 30, 2023, we had 96 active clients, in the six months ended June 30, 2023, we had active clients 107 and for the twelve months ended June 30, 2023, we had 134 active clients.

As of June 30, 2023 we had 5 delivery centers across the United States, Mexico, Brazil, and Argentina from which we deliver services to our clients. As of June 30, 2023, we had 1,921 billable employees providing services remotely, from our

talent centers or directly at client locations in the United States and Latin America. The breakdown of our employees by geography is as follows for the dates presented:


	As of June 30,		As of December 31,
Employees by Geography	2023	2022	2022
United States	176	291	249
Latin America	2,010	2,317	2,255
Total	2,186	2,608	2,504

Total headcount decreased by 422 people from June 30, 2022 to June 30, 2023. The decrease is related mainly to the Company´s strategy to exit non-core projects which entails the exit of employees whose skill-set was not matching the purely-digital engagements the Company is actively pursuing. In addition, due the first half of 2023, the Company initiated a reduction in the Company’s workforce to reduce operating costs and improve operating efficiency. Our Latin America based headcount decreased by 307 people from June 30, 2022 to June 30, 2023 and our United States based headcount decreased by 115.

The following table presents our revenue by geography for the periods presented:


	Three Months Ended June 30,				Six Months Ended June 30,
Revenue by Geography (in thousands)	2023		2022		2023		2022

United States	$	22,436	$	29,287	$	48,550	$	58,285
Latin America	15,889		16,879		31,619		32,105
Total	$	38,325	$	46,166	$	80,169	$	90,390

For the three months ended June 30, 2023, our revenue was $38.3 million as compared to $46.2 million for the three months ended June 30, 2022. We generated 58.5% and 63.4% of our revenue from clients located in the United States and 41.5% and 36.6% of our revenue from clients located in Latin America for the three months ended June 30, 2023 and 2022, respectively.

The following table presents our loss before income taxes for the periods presented:


	Three Months Ended June 30,				Six Months Ended June 30,
	2023		2022		2023		2022
	(in thousands)
Loss before income taxes	$	(19,879)	$	(3,530)	$	(57,931)	$	(9,577)

Our loss before income taxes was $57.9 million and $9.6 million for the six months ended June 30, 2023 and 2022, respectively, and for the same periods, our loss as percentage of revenue was 72.3% and 10.6%, respectively.

Factors Affecting Our Performance

We believe that the key factors affecting our performance and results of operations include our ability to:

Expand Our Client Footprint in the United States

We are focused on growing our client footprint in the United States and furthering the application of our proven business capabilities in the U.S. market. We are currently working towards gradually exiting non-core engagements to focus on a highly strategic client base, requiring purely next-gen digital services, which are more aligned with our ideal client profile which targets clients with an average annual revenue potential of +$10 million and consumes our highly specialized Guild delivery model. We acquired 4th Source in 2018 and AgileThought, LLC in 2019, both U.S. headquartered and operated companies. For the three months ended June 30, 2023 and 2022, we had 50 and 55 active clients in the United States, respectively, for the six months ended June 30, 2023 and 2022, respectively, we had 53 and 60 active clients in the United States, and for the twelve month period ended June 30, 2023 and June 30, 2022 we had 63 and 74 active clients in the United States, respectively. We define an active client at a specific date as a client with whom we have recognized revenue for our services during the preceding 12-month period. As of June 30, 2023, we had 176 employees located in the United States. We believe we have a significant opportunity to penetrate the U.S. market further and expand our U.S. client base. Our ability to expand our footprint in the United States will depend on several factors, including the U.S. market perception of our services, our ability to increase

nearshore delivery successfully, our ability to successfully integrate acquisitions, as well as pricing, competition and overall economic conditions, and to a lesser extent our ability to complete future complementary acquisitions.

Expand Our Client Footprint in Latin America

We are also focused on growing our client footprint in Latin America and leveraging our local experience and network to capitalize on the region’s growth potential. The Latin America region is expected to experience the second strongest growth in digital transformation from 2022 to 2026 with a five year projected compounded annual growth rate of approximately 20%. Our business started in Mexico and we have established experience in the Latin America market since then, and we believe our experience allows us to tailor our offerings and naturally assertively approach our clients in that market. Our revenues for the three months ended June 30, 2023 and 2022 revenues from Latin America clients were 41.5% and 36.6% of our total revenue, respectively.

Penetrate Existing Clients via Cross-Selling

We seek to strengthen our relationships with existing clients by cross-selling additional services. We have a proven track record of expanding our relationship with clients by offering a wide range of complementary services. Our ten largest active clients based on revenue accounted for $24.8 million, or 64.6%, and $28.0 million, or 60.6%, of our total revenue in the three months ended June 30, 2023 and 2022, respectively. The average revenue from our ten largest clients was $2.5 million and $2.8 million for the three months ended June 30, 2023 and 2022, respectively, and was $5.1 million and $5.5 million in the six months ended June 30, 2023 and 2022, respectively. The following table shows the active client concentration from the top client to the top twenty clients, for the periods presented:


	Percent of Revenue for the Three Months Ended June 30,				Percent of Revenue for Six Months Ended June 30,
Client Concentration	2023		2022		2023		2022
Top client	20.2	%	12.7	%	20.2	%	12.5	%
Top five clients	48.8	%	41.8	%	48.2	%	42.1	%
Top ten clients	64.6	%	60.6	%	63.3	%	61.0	%
Top twenty clients	81.4	%	77.8	%	80.0	%	78.0	%

The following table shows the number of our active clients by revenue for the periods presented:


	Three Months Ended June 30,		Six Months Ended June 30,		For Twelve Months Ended June 30,
Active Clients by Revenue	2023	2022	2023	2022	2023	2022
>$5 Million	1	1	4	5	8	9
>$2 – $5 Million	3	5	5	5	13	12
>$1 – $2 Million	5	4	9	13	12	11
<$1 Million	87	98	86	97	96	134
Total	96	108	104	120	129	166

Greater than $1 million	9	10	18	23	33	32

The decrease in the total number of active clients from June 30, 2022 to June 30, 2023 is mainly related to our gradual efforts, starting during the third quarter of 2022, to de-emphasize non-core projects and to focus on strategic digital projects.

We believe we have the opportunity to further cross-sell our clients with additional services that we have enhanced through recent acquisitions. However, our ability to increase sales to existing clients will depend on several factors, including the level of client satisfaction with our services, changes in clients’ strategic priorities and changes in key client personnel or strategic transactions involving clients, as well as pricing, competition and overall economic conditions.

Attract, Develop, Retain and Utilize Highly Skilled Employees

We believe that attracting, training, retaining and utilizing highly skilled employees with capabilities in next-generation technologies will be key to our success. As of June 30, 2023, we had 2,186 employees. We continuously invest in training our

employees and offer regular technical and language training, as well as other professional advancement programs. These programs not only help ensure our employees are well trained and knowledgeable, but also help enhance employee retention.

Strengthen Onshore and Nearshore Delivery with Diversification in Regions

In order to drive digital transformation initiatives for our clients, we believe that we need to be near the regions in which our clients are located and in similar time zones. We have established a strong base for our onshore and nearshore delivery model across Mexico. We also have offices in Argentina, Brazil, Costa Rica and the United States to source diverse talent and be responsive to clients in our core markets. Since January 1, 2018, we have added 4 offices, including one in the United States (Tampa, Florida) and three in Mexico (one in Mexico City and the other two in Merida and Colima as a result of the acquisitions). From December 31, 2022 to June 30, 2023, our delivery headcount decreased by 223 or 10.4%, mainly driven by the voluntary and involuntary attrition observed during the first quarter of 2023. As we continue to grow our relationships, we will expand our presence in other cities in Mexico and other countries in similar time zones, such as Argentina and Costa Rica. While we believe that we currently have sufficient delivery center capacity to address our near-term needs and opportunities, as the recovery from the COVID-19 pandemic continues, and with our goal to expand our relationships with existing clients, attract new clients and expand our footprint in the United States, we will need to expand our teams through remote work opportunities and at existing and new delivery centers in nearshore locations with an abundance of technical talent. As we do so, we compete for talented individuals with other companies in our industry and companies in other industries.

Key Business Metrics

We regularly monitor several financial and operating metrics to evaluate our business, measure our performance, identify trends affecting our business, formulate financial projections and make strategic decisions. Our key non-GAAP and business metrics may be calculated in a different manner than similarly titled metrics used by other companies. See “Non-GAAP Measures” for additional information on non-GAAP financial measures and a reconciliation to the most comparable GAAP measures.


	Three Months Ended June 30,						Six Months Ended June 30,
	2023			2022			2023			2022


Gross Profit Margin	32.1		%	34.7		%	34.0		%	33.8		%
Loss from Operations (in thousands)	$	(5,289)		$	(237)		$	(40,842)		$	(10,292)
Adjusted Operating (Loss) Income (in thousands)	$	(2,590)		$	3,488		$	(3,776)		$	4,635
Net Loss (in thousands)	$	(20,309)		$	(3,502)		$	(58,380)		$	(9,800)
Adjusted Net Loss (in thousands)	$	(6,419)		$	1,932		$	(10,581)		$	1,495
Diluted EPS	$	(0.42)		$	(0.08)		$	(1.21)		$	(0.21)
Adjusted Diluted EPS	$	(0.13)		$	0.04		$	(0.22)		$	0.03
Number of large active clients (at or above $1.0 million of revenue in prior 12-month period) as of end of period	33			32			33			32
Revenue concentration with top 10 clients as of end of period	64.6		%	60.6		%	63.3		%	61.0		%

Gross Profit Margin

We monitor gross profit margin to understand the profitability of the services we provide to our clients. Gross profit margin is calculated as net revenues for the period minus cost of revenue for the period, divided by net revenues.

Adjusted Operating (Loss) Income

We define and calculate Adjusted Operating (Loss) Income as Loss from operations adjusted to exclude the change in fair value of embedded derivative, plus the change in fair value of contingent consideration obligation, plus the change in fair value of warrant liability, plus equity-based compensation expense, plus impairment charges, plus restructuring expenses, plus (gain) loss on business dispositions, plus (gain) loss on debt extinguishment, plus intangible assets amortization, plus certain transaction costs and certain other operating expense (income), net.

Adjusted Net Loss

We define and calculate Adjusted Net Loss as Net loss adjusted to exclude the change in fair value of embedded derivative, plus the change in fair value of purchase price obligations, plus the change in fair value of warrant liability, plus equity-based

compensation expense, plus impairment charges, plus restructuring expenses, plus (gain) loss on business dispositions, plus foreign exchange loss (gain), plus (gain) loss on debt extinguishment and debt forgiveness, plus intangible assets amortization, plus certain transaction costs, plus paid in kind interest expenses and amortization of debt issuance cost and certain other expense, net.

Adjusted Diluted EPS

We define and calculate Adjusted EPS as Adjusted Net Loss, divided by the diluted weighted-average number of common shares outstanding for the period.

Number of Large Active Clients

We monitor our number of large active clients to better understand our progress in winning large contracts on a period-over-period basis. We define the number of large active clients as the number of active clients from whom we generated more than $1.0 million of revenue in the prior 12-month period. For comparability purposes, we include the clients of the acquired businesses that meet these criteria to properly evaluate total client spending evolution.

Revenue Concentration with Top 10 clients

We monitor our revenue concentration with top 10 clients to understand our dependence on large clients on a period-over-period basis and to monitor our success in diversifying our revenue base. We define revenue concentration as the percent of our total revenue derived from our ten largest active clients.

See “Non-GAAP Measures” for additional information and a reconciliation of Loss from operations to Adjusted Operating (Loss) Income and Net Loss to Adjusted Net Loss and Adjusted Diluted EPS.

Components of Results of Operations

Our business is organized into a single reportable segment. The Company's chief operating decision maker is the CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance and allocating resources.

Net Revenues

Revenue is derived from the several types of integrated solutions we provide to our clients. Revenue is organized by contract type and geographic location. The type of revenue we generate from customers is classified based on: (i) time and materials, and (ii) fixed price contracts. Time and materials are transaction-based, or volume-based contracts based on input method such as labor hours incurred. Fixed price contracts are contracts where price is contractually predetermined. Revenue by geographic location is derived from revenue generated in the United States and Latin America, which includes Mexico, Argentina, Brazil, and Costa Rica.

Cost of Revenue

Cost of revenue consists primarily of employee-related costs associated with our personnel and fees from third-party vendors engaged in the delivery of our services, including: salaries, bonuses, benefits, project related travel costs, software licenses and any other costs that relate directly to the delivery of our services.

Gross Profit

Gross profit represents net revenues less cost of revenue.

Selling, General and Administrative Expenses

Selling, general and administrative expenses consists primarily of employee-related costs associated with our sales, marketing, legal, accounting and administrative personnel. Selling, general and administrative expenses also includes legal costs, external professional fees, brand marketing, provision for doubtful accounts, as well as expenses associated with our back-office facilities and office infrastructure, information technology, and other administrative expenses.

Depreciation and Amortization

Depreciation and amortization consist of depreciation and amortization expenses related to customer relationships, computer equipment, leasehold improvements, furniture and equipment, and other assets.

Change in Fair Value of Embedded Derivative

Changes in fair value of embedded derivative consists of changes in the fair value of redemption and conversion features embedded within our debt.

Change in Fair Value of Warrant Liability

Changes in fair value of warrant liability consist of changes to the outstanding public and private placement warrants assumed upon the consummation of the Business Combination.

Loss on Debt Extinguishment

Loss on debt extinguishment represents the difference between the net carrying value of the old debt instrument and the fair value of the new debt instrument.

Equity-based Compensation Expense

Equity-based compensation expense consists of compensation expenses recognized in connection with performance incentive awards granted to our employees and board members.

Impairment Charges

Impairment charges relate to losses on impairment of goodwill, tradenames, and intangibles.

Restructuring Expense

Restructuring expense consists of costs associated with business realignment efforts and strategic transformation costs.

Other Operating Expenses, Net

Other operating expenses, net consists primarily of acquisition related costs and transaction costs related, including legal, accounting, valuation and investor relations advisors, and compensation consultant fees, as well as other operating expenses.

Interest Expense, net

Interest expense consists of interest incurred in connection with our debt obligations, and amortization of debt issuance costs.

Other Income, net

Other income, net consists of interest (expense) income on invested funds, impacts from foreign exchange transactions, gain on loan forgiveness and other non-operating expenses.

Income Tax Expense

Income tax expense represents expenses associated with our operations based on the tax laws of the jurisdictions in which we operate. Our calculation of income tax expense is based on tax rates and tax laws at the end of each applicable reporting period.

Results of Operations

The following table sets forth our unaudited condensed consolidated statements of operations for the presented periods:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands)	2023		2022		2023		2022
Net revenues	$	38,325	$	46,166	$	80,169	$	90,390
Cost of revenue	26,040		30,138		52,951		59,851
Gross profit	12,285		16,028		27,218		30,539
Operating expenses:
Selling, general and administrative expenses	14,834		12,244		30,883		25,550
Depreciation and amortization	1,881		1,737		3,744		3,491

Change in fair value of embedded derivative	(3,306)		—		(4,685)		—
Change in fair value of warrant liability	(1,321)		478		(2,136)		956
(Gain) loss on debt extinguishment	(101)		(950)		10,061		6,186
Equity-based compensation expense	989		2,019		2,536		2,537
Impairment charges	—		—		19,070		—
Restructuring expense	1,101		162		3,618		915
Other operating expenses, net	3,497		575		4,969		1,196
Total operating expenses	17,574		16,265		68,060		40,831
Loss from operations	(5,289)		(237)		(40,842)		(10,292)
Interest expense, net	(15,710)		(2,779)		(19,927)		(6,092)
Other income (expense), net	1,120		(514)		2,838		6,807
Loss before income tax	(19,879)		(3,530)		(57,931)		(9,577)
Income tax (benefit) expense	430		(28)		449		223
Net loss	(20,309)		(3,502)		(58,380)		(9,800)
Net (loss) income attributable to noncontrolling interests	(15)		43		(27)		92
Net loss attributable to the Company	$	(20,294)	$	(3,545)	$	(58,353)	$	(9,892)

The following table sets forth our unaudited condensed consolidated statements of operations information expressed as a percentage of net revenues for the periods presented:


	Three Months Ended June 30,				Six Months Ended June 30,
	2023		2022		2023		2022
Net revenues	100.0	%	100.0	%	100.0	%	100.0	%
Cost of revenue	67.9	%	65.3	%	66.0	%	66.2	%
Gross profit	32.1	%	34.7	%	34.0	%	33.8	%
Operating expenses:
Selling, general and administrative expenses	38.7	%	26.5	%	38.5	%	28.3	%
Depreciation and amortization	4.9	%	3.8	%	4.7	%	3.9	%

Change in fair value of embedded derivative	(8.6)	%	—	%	(5.8)	%	—	%
Change in fair value of warrant liability	(3.4)	%	1.0	%	(2.7)	%	1.1	%
(Gain) loss on debt extinguishment	(0.3)	%	(2.1)	%	12.5	%	6.8	%
Equity-based compensation expense	2.6	%	4.4	%	3.2	%	2.8	%
Impairment charges	—	%	—	%	23.8	%	—	%
Restructuring expense	2.9	%	0.4	%	4.5	%	1.0	%
Other operating expenses, net	9.1	%	1.2	%	6.2	%	1.3	%
Total operating expenses	45.9	%	35.2	%	84.9	%	45.2	%
Loss from operations	(13.8)	%	(0.5)	%	(50.9)	%	(11.4)	%


Interest expense, net	(41.0)	%	(6.0)	%	(24.9)	%	(6.7)	%
Other income (expense), net	2.9	%	(1.1)	%	3.5	%	7.5	%
Loss before income tax	(51.9)	%	(7.6)	%	(72.3)	%	(10.6)	%
Income tax (benefit) expense	1.1	%	(0.1)	%	0.6	%	0.2	%
Net loss	(53.0)	%	(7.6)	%	(72.8)	%	(10.8)	%
Net (loss) income attributable to noncontrolling interests	—	%	0.1	%	—	%	0.1	%
Net loss attributable to the Company	(53.0)	%	(7.7)	%	(72.8)	%	(10.9)	%

Comparison of the three months ended June 30, 2023 and 2022

Net revenues


	Three Months Ended June 30,				% Change
	2023		2022		2023 vs. 2022
	(in thousands, except percentages)
Net Revenues	$	38,325	$	46,166	(17.0)	%

Net revenues for the three months ended June 30, 2023 decreased $7.9 million, or 17.0%, to $38.3 million from $46.2 million for the three months ended June 30, 2022. The decrease was mainly due to decreased services and reduced scope in projects with existing clients.

Net Revenues by Geographic Location


	Three Months Ended June 30,				% Change
	2023		2022		2023 vs. 2022
	(in thousands, except percentages)
United States	$	22,436	$	29,287	(23.4)	%
Latin America	15,889		16,879		(5.9)	%
Total	$	38,325	$	46,166	(17.0)	%

Net revenues from our United States operations for the three months ended June 30, 2023 decreased $6.9 million, or 23.4%, to $22.4 million from $29.3 million for the three months ended June 30, 2022. The change was mainly driven by decreases in projects with new clients and reduced scope of work with existing clients.

Net revenues from our Latin America operations for the three months ended June 30, 2023 decreased $1.0 million, or 5.9%, to $15.9 million from $16.9 million for the three months ended June 30, 2022. The change was driven by a slight decrease in scope with a significant existing customer.

Revenues by Contract Type

The following table sets forth net revenues by contract type and as a percentage of our revenues for the periods indicated:


	Three Months Ended June 30,				% Change
	2023		2022		2023 vs. 2022
	(in thousands, except percentages)
Time and materials	$	26,278	$	32,851	(20.0)	%
Fixed price	12,047		13,315		(9.5)	%
Total	$	38,325	$	46,166	(17.0)	%

Net revenues from our time and materials contracts for the three months ended June 30, 2023 decreased $6.6 million, or 20.0%, to $26.3 million from $32.9 million for the three months ended June 30, 2022. The main driver of the net variation is related to the decrease in service volume with existing and new customers under the time and materials revenue model towards fixed-price engagements. Net revenues from our fixed price contracts for the three months ended June 30, 2023 decreased $1.3

million, or 9.5%, to 12.0 million from $13.3 million for the three months ended June 30, 2022. The main driver of the net decrease is due to the overall decrease in project scope offset by the shift to fixed price core delivery teams with additional revenues coming from fixed price engagements with other major existing customers.

Cost of revenue


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Cost of revenue	$	26,040		$	30,138		(13.6)	%
% of net revenues	67.9		%	65.3		%

Cost of revenue for the three months ended June 30, 2023 decreased $4.1 million, or 13.6%, to $26.0 million from $30.1 million for the three months ended June 30, 2022. The decrease was primarily related to the reduction in revenues resulting in less costs for these periods in addition to realizing stronger margins on existing projects.

Selling, general and administrative expenses


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Selling, general and administrative expenses	$	14,834		$	12,244		21.2	%
% of net revenues	38.7		%	26.5		%

Selling, general and administrative expenses for the three months ended June 30, 2023 increased $2.6 million, or 21.2%, to $14.8 million from $12.2 million for the three months ended June 30, 2022. The increase was primarily due to a $1.4 million reclass from cost of revenues to selling, general and administrative expenses related to costs for our Tech Ops team, $0.3 million in employee costs mostly driven by new hires in the sales team in addition to the guild bench as a result of our adoption of a guild delivery model during 2022, and $0.9 million in fees related to the early termination of our talent center lease.

Depreciation and amortization


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Depreciation and amortization	$	1,881		$	1,737		8.3	%
% of net revenues	4.9		%	3.8		%

Depreciation and amortization for three months ended June 30, 2023 and 2022, was $1.9 million and $1.7 million, respectively.

Change in fair value of embedded derivative


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Change in fair value of embedded derivative	$	(3,306)		$	—		100.0	%
% of net revenues	(8.6)		%	—		%

Change in fair value of embedded derivative for the three months ended June 30, 2022 resulted in a gain of $3.3 million. The gain was driven by the decline in the Company stock price as of June 30, 2023, which provided a favorable conversion position for the Company.

Change in fair value of warrant liability


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Change in fair value of warrant liability	$	(1,321)		$	478		(376.4)	%
% of net revenues	(3.4)		%	1.0		%

Change in fair value of warrant liability for the three months ended June 30, 2023 increased $1.8 million or 376.4% to $1.3 million (gain) from a $0.5 million loss for the three months ended June 30, 2022. The gain was primarily driven by a decrease in the market price of our public warrants, changes in the risk-free rate of return and volatility used to estimate the fair value of our warrant liability from December 31, 2022 to June 30, 2023.

Gain on debt extinguishment


	Three Months Ended March 31,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Gain on debt extinguishment	$	(101)		$	(950)		(89.4)	%
% of net revenues	(0.3)		%	(2.1)		%

Gain on debt extinguishment for the three months ended June 30, 2023 decreased $0.9 million or 89.4% to $0.1 million from $1.0 million for the three months ended June 30, 2022; due to mandatory conversion of the Nexxus Capital loan in June 2023, refer to Note 7, Long-Term Debt, for further information.

Equity-based compensation expense


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Equity-based compensation expense	$	989		$	2,019		(51.0)	%
% of net revenues	2.6		%	4.4		%

Equity-based compensation expense for the three months ended June 30, 2023 decreased $1.0 million, or 51.0% to $1.0 million from $2.0 million for the three months ended June 30, 2022. The Company made significant issuances under the 2021 equity plan to compensate employees in the second quarter of 2022 that immediately vested, no such immediately vested awards were issued in 2023. Refer to Note 16, Equity-based Arrangements, for further information.

Restructuring expense


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Restructuring expense	$	1,101		$	162		579.6	%
% of net revenues	2.9		%	0.4		%

Restructuring expense for the three months ended June 30, 2023 increased $0.9 million, or 579.6%, to $1.1 million from $0.2 million for the three months ended June 30, 2022. During the first half of 2023, the Company initiated a reduction in the Company’s workforce to reduce operating costs and improve operating efficiency.

Other operating expenses, net


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Other operating expense, net	$	3,497		$	575		508.2	%
% of net revenues	9.1		%	1.2		%

Other operating expense, net for three months ended June 30, 2023 increased $2.9 million, or 508.2%, to $3.5 million from and $0.6 million for the three months ended June 30, 2022. This was mainly driven by increased fees for legal services, tax audit consultants, and loss on asset disposals.

Interest expense, net


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Interest expense, net	$	(15,710)		$	(2,779)		465.3	%
% of net revenues	(41.0)		%	(6.0)		%

Interest expense for the three months ended June 30, 2023 increased $12.9 million, or 465.3%, to $15.7 million from $2.8 million for the three months ended June 30, 2022. The increase was primarily due to the $6.0 million in fees that was charged under the Blue Torch Credit Facility from missed payments. Refer to Note 7, Long-Term Debt, for further information.

Other income (expense), net


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Other income (expense), net	$	1,120		$	(514)		317.9	%
% of net revenues	2.9		%	(1.1)		%

Other income (expense), net for the three months ended June 30, 2023 increased $1.6 million, or 317.9%, to $1.1 million from $(0.5) million for the three months ended June 30, 2022. The change was primarily driven by a favorable rates on foreign currency transactions in 2023.

Income tax expense (benefit)


	Three Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Income tax expense (benefit)	$	430		$	(28)		(1635.7)	%
Effective income tax rate	(2.2)		%	0.8		%

Income tax expense (benefit) for the three months ended June 30, 2023 increased by $0.5 million, or 1,635.7%, for the three months ended June 30, 2022 due to differences in losses incurred in jurisdictions for which no tax benefit is recognized. For additional information, see Note 10, Income Taxes, to our unaudited condensed consolidated financial statements appearing in this Quarterly Report on Form 10-Q.

Comparison of the six months ended June 30, 2023 and 2022

Net revenues


	Six Months Ended June 30,				% Change
	2023		2022		2023 vs. 2022
	(in thousands, except percentages)
Net Revenues	$	80,169	$	90,390	(11.3)	%

Net revenues for the six months ended June 30, 2023 decreased $10.2 million, or 11.3%, to $80.2 million from $90.4 million for the six months ended June 30, 2022. The decrease was mainly due to decreased services and reduced scope in projects with existing clients.

Net Revenues by Geographic Location


	Six Months Ended June 30,				% Change
	2023		2022		2023 vs. 2022
	(in thousands, except percentages)
United States	$	48,550	$	58,285	(16.7)	%
Latin America	31,619		32,105		(1.5)	%
Total	$	80,169	$	90,390	(11.3)	%

Net revenues from our United States operations for the six months ended June 30, 2023 decreased $9.7 million, or 16.7%, to $48.6 million from $58.3 million for the six months ended June 30, 2022. The change was mainly driven by decreases in projects with new clients and reduced scope of work with existing clients.

Net revenues from our Latin America operations for the six months ended June 30, 2023 increased $(0.5) million, or (1.5)%, to $31.6 million from $32.1 million for the six months ended June 30, 2022. The change was driven by an increase in scope with a significant existing customer.

Revenues by Contract Type

The following table sets forth net revenues by contract type and as a percentage of our revenues for the periods indicated:


	Six Months Ended June 30,				% Change
	2023		2022		2023 vs. 2022
	(in thousands, except percentages)
Time and materials	$	54,395	$	66,102	(17.7)	%
Fixed price	25,774		24,288		6.1	%
Total	$	80,169	$	90,390	(11.3)	%

Net revenues from our time and materials contracts for the six months ended June 30, 2023 decreased $11.7 million, or 17.7%, to $54.4 million from $66.1 million for the six months ended June 30, 2022. The main driver of the net variation is related to the decrease in service volume with existing and new customers under the time and materials revenue model towards fixed-price engagements. Net revenues from our fixed price contracts for the six months ended June 30, 2023 increased $1.5 million, or 6.1%, to $25.8 million from $24.3 million for the six months ended June 30, 2022. The main driver of the net increase is related to the shift to fixed price core delivery teams with two major clients from the financial services industry in Latin America, combined with additional revenues coming from fixed price engagements with other major existing customers.

Cost of revenue

Six Months Ended June 30,

% Change

2023

2022

2023 vs. 2022

(in thousands, except percentages)


Cost of revenue	$	52,951		$	59,851		(11.5)	%
% of net revenues	66.0		%	66.2		%

Cost of revenue for the six months ended June 30, 2023 decreased $6.9 million, or 11.5%, to $53.0 million from $59.9 million for the six months ended June 30, 2022. The decrease was primarily related to the reduction in revenues resulting in less costs for these periods in addition to realizing stronger margins on existing projects.

Selling, general and administrative expenses


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Selling, general and administrative expenses	$	30,883		$	25,550		20.9	%
% of net revenues	38.5		%	28.3		%

Selling, general and administrative expenses for the six months ended June 30, 2023 increased $5.3 million, or 20.9%, to $30.9 million from $25.6 million for the six months ended June 30, 2022. The increase was primarily due to a $1.4 million reclass from cost of revenues to selling, general and administrative expenses related to costs for our Tech Ops team, $3.7 million in employee costs mostly driven by new hires in the sales team in addition to the guild bench as a result of our adoption of a guild delivery model during 2022, and $0.9 million in fees related to the early termination of our talent center lease, offset by a decrease of $0.2 million from employee terminations and $0.3 million reduction in professional service fees.

Depreciation and amortization


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Depreciation and amortization	$	3,744		$	3,491		7.2	%
% of net revenues	4.7		%	3.9		%

Depreciation and amortization for six months ended June 30, 2023 and 2022, was $3.7 million and $3.5 million, respectively.

Change in fair value of embedded derivative


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Change in fair value of embedded derivative	$	(4,685)		$	—		100.0	%
% of net revenues	(5.8)		%	—		%

Change in fair value of embedded derivative for the six months ended June 30, 2023 resulted in a gain of $4.7 million. The gain was driven by the decline in the Company stock price as of June 30, 2023, which provided a favorable conversion position for the Company.

Change in fair value of warrant liability


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Change in fair value of warrant liability	$	(2,136)		$	956		(323.4)	%
% of net revenues	(2.7)		%	1.1		%

Change in fair value of warrant liability for the six months ended June 30, 2023 decreased $3.1 million or 323.4% to $2.1 million (gain) from a $1.0 million loss for the six months ended June 30, 2022. The gain was primarily driven by a decrease in the market price of our public warrants, changes in the risk-free rate of return and volatility used to estimate the fair value of our warrant liability from December 31, 2022 to June 30, 2023.

Loss on debt extinguishment


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Loss on debt extinguishment	$	10,061		$	6,186		62.6	%
% of net revenues	12.5		%	6.8		%

Loss on debt extinguishment for the six months ended June 30, 2023 increased $3.9 million or 62.6% to $10.1 million from $6.2 million; due to the amendment signed on March 7, 2023 for the Blue Torch Credit Facility and the mandatory conversion of the Nexxus Capital loan in June 2023, refer to Note 7, Long-Term Debt, for further information.

Equity-based compensation expense


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Equity-based compensation expense	$	2,536		$	2,537		—	%
% of net revenues	3.2		%	2.8		%

Equity-based compensation expense for the six months ended June 30, 2023 and 2022 was $2.5 million, respectively. Refer to Note 16, Equity-based Arrangements, for further information.

Impairment charges


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Impairment charges	$	19,070		$	—		100.0	%
% of net revenues	23.8		%	—		%

The Company recognized during the six months ended June 30, 2023 a $19.1 million non-cash impairment charge related to goodwill allocated to our LATAM reporting unit.

Restructuring expense


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Restructuring expense	$	3,618		$	915		295.4	%
% of net revenues	4.5		%	1.0		%

Restructuring expense for the six months ended June 30, 2023 increased $2.7 million, or 295.4%, to $3.6 million from $0.9 million for the six months ended June 30, 2022. During the first half of 2023, the Company initiated a reduction in the Company’s workforce to reduce operating costs and improve operating efficiency.

Other operating expenses, net


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Other operating expense, net	$	4,969		$	1,196		315.5	%
% of net revenues	6.2		%	1.3		%

Other operating expense, net for six months ended June 30, 2023 increased $3.8 million, or 315.5%, to $5.0 million from and $1.2 million for the six months ended June 30, 2022. This was mainly driven by increased fees for legal services, tax audit consultants, and loss on asset disposals.

Interest expense, net


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Interest expense, net	$	(19,927)		$	(6,092)		227.1	%
% of net revenues	(24.9)		%	(6.7)		%

Interest expense for the six months ended June 30, 2023 increased $13.8 million, or 227.1%, to $19.9 million from $6.1 million for the six months ended June 30, 2022. The increase was primarily due to the $6.0 million in fees that was charged under the Blue Torch Credit Facility from missed payments. Refer to Note 7, Long-Term Debt, for further information.

Other Income, net


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Other income, net	$	2,838		$	6,807		(58.3)	%
% of net revenues	3.5		%	7.5		%

Other income, net for the six months ended June 30, 2023 decreased $4.0 million, or 58.3%, to $2.8 million from $6.8 million for the six months ended June 30, 2022. The change was primarily driven by a $7.3 million decrease in gain on debt forgiveness, recognized in June 30, 2022.

Income tax expense (benefit)


	Six Months Ended June 30,						% Change
	2023			2022			2023 vs. 2022
	(in thousands, except percentages)
Income tax expense (benefit)	$	449		$	223		101.3	%
Effective income tax rate	(2.2)		%	(2.3)		%

Income tax expense for the six months ended June 30, 2023 increased by $0.2 million, or 101.3%, for the six months ended June 30, 2022 due to differences in losses incurred in jurisdictions for which no tax benefit is recognized. For additional information, see Note 10, Income Taxes, to our unaudited condensed consolidated financial statements appearing in this Quarterly Report on Form 10-Q.

Non-GAAP Measures

To supplement our consolidated financial data presented on a basis consistent with U.S. GAAP, we present certain non-GAAP financial measures, including Adjusted Operating (Loss) Income, Adjusted Net Loss and Adjusted Diluted EPS. We have included the non-GAAP financial measures because they are financial measures used by our management to evaluate our core operating performance and trends, to make strategic decisions regarding the allocation of capital and new investments and are among the factors analyzed in making performance-based compensation decisions for key personnel. The measures exclude

certain expenses that are required under U.S. GAAP. We exclude certain non-cash expenses and certain items that are not part of our core operations.

We believe these supplemental performance measurements are useful in evaluating operating performance, as they are similar to measures reported by our public industry peers and those regularly used by security analysts, investors and other interested parties in analyzing operating performance and prospects. The non-GAAP financial measures are not intended to be a substitute for any GAAP financial measures and, as calculated, may not be comparable to other similarly titled measures of performance of other companies in other industries or within the same industry.

There are significant limitations associated with the use of non-GAAP financial measures. Further, these measures may differ from the non-GAAP information, even where similarly titled, used by other companies and therefore should not be used to compare our performance to that of other companies. We compensate for these limitations by providing investors and other users of our financial information a reconciliation of our non-GAAP measures to the related GAAP financial measure. We encourage investors and others to review our financial information in its entirety, not to rely on any single financial measure and to view our non-GAAP measures in conjunction with GAAP financial measures.

We define and calculate our non-GAAP financial measures as follows:

•Adjusted Operating (Loss) Income: Loss from operations adjusted to exclude the change in fair value of embedded derivative, plus the change in fair value of warrant liability, plus equity-based compensation expense, plus impairment charges, plus restructuring expenses, plus (gain) loss on business dispositions, plus loss on debt extinguishment, plus intangible assets amortization, plus certain transaction costs and certain other operating expense, net.

The following table presents the reconciliation of our Adjusted Operating (Loss) Income to our Loss from operations, the most directly comparable GAAP measure, for the periods indicated:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Loss from operations	$	(5,289)	$	(237)	$	(40,842)	$	(10,292)
Change in fair value of embedded derivative liability	(3,306)		—		(4,685)		—

Change in fair value of warrant liability	(1,321)		478		(2,136)		956
Equity-based compensation expense	989		2,019		2,536		2,537
Impairment charges	—		—		19,070		—
Restructuring expenses1	1,101		162		3,618		915

(Gain) loss on debt extinguishment	(101)		(950)		10,061		6,186
Intangible assets amortization	1,840		1,620		3,633		3,228
Transaction costs	1,794		—		1,794		9
Other operating expense, net2	1,703		396		3,175		1,096
Adjusted Operating (Loss) Income	$	(2,590)	$	3,488	$	(3,776)	$	4,635

1 - Represents restructuring expenses associated with the ongoing reorganization of our business operations and realignment efforts. Refer to Note 12, Restructuring, within our Unaudited Condensed Consolidated Financial Statements in this Quarterly Report on Form 10-Q.

2 - Represents professional service fees primarily comprised of legal fees advising with debt restructuring, tax consulting fees in connection with review advisory and corporate consolidation project assessments, as well as other miscellaneous non-operating/ non-recurring items.

•Adjusted Net (Loss) Gain: Net loss adjusted to exclude the change in fair value of embedded derivative, plus the change in fair value of warrant liability, plus equity-based compensation expense, plus impairment charges, plus restructuring expenses, plus (gain) loss on business dispositions, plus foreign exchange loss (gain), plus loss (gain) on debt extinguishment and debt forgiveness, plus intangible assets amortization, plus certain transaction costs, plus paid in kind interest and amortization of debt issuance cost and certain other expense, net.

•Adjusted Diluted EPS: Adjusted Net loss, divided by the diluted weighted-average number of common shares outstanding for the period.

The following table presents the reconciliation of our Adjusted Net Loss to our Net loss, the most directly comparable GAAP measure, for the periods indicated:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD, except share data)	2023		2022		2023		2022
Net loss	$	(20,309)	$	(3,502)	$	(58,380)	$	(9,800)
Change in fair value of embedded derivative liability	(3,306)		—		(4,685)		—

Change in fair value of warrant liability	(1,321)		478		(2,136)		956
Equity-based compensation expense	989		2,019		2,536		2,537
Impairment charges	—		—		19,070		—
Restructuring expenses	1,101		162		3,618		915

Foreign exchange (gain) loss1	(1,481)		259		(3,210)		7
(Gain) loss on debt extinguishment and debt forgiveness	(101)		(950)		10,061		(1,094)
Intangible assets amortization	1,840		1,620		3,633		3,228
Transaction costs	1,794		—		1,794		9
Paid in kind interests and amortization of debt issuance cost, premiums and discounts	12,311		1,203		13,571		3,177
Other expense, net2	2,064		643		3,547		1,560
Adjusted Net (Loss) Gain	$	(6,419)	$	1,932	$	(10,581)	$	1,495
Number of shares used in Adjusted Diluted EPS	48,819,648		46,340,888		48,079,580		46,326,025
Adjusted Diluted EPS	$	(0.13)	$	0.04	$	(0.22)	$	0.03

1 - Represents foreign exchange loss (gain) due to foreign currency transactions

2 - Represents professional service fees primarily comprised of legal fees advising with debt restructuring, tax consulting fees in connection with review advisory and corporate consolidation project assessments, fines and penalties, as well as other miscellaneous non-operating/ non-recurring items.

Liquidity and Capital Resources

Our main sources of liquidity have been our cash and cash equivalents, cash generated from operations, and proceeds from issuances of stock and debt. Our main uses of cash are funds to operate our business, make principal and interest payments on our outstanding debt and capital expenditures.

Our future capital requirements will depend on many factors, including our growth rate. Over the past several years, operating expenses have increased as we have invested in growing our business. Payments of principal and interest on our debt and earnout cash payments following our acquisitions have also been cash outflows. Our operating cash requirements may increase in the future as we continue to invest in the growth of our Company.

As discussed in Note 7, Long-term Debt, the Company is currently in default under its Blue Torch Credit Facility. This default triggered cross-defaults under our Second Lien Facility, requiring a reclassification to our total current portion of long-term debt from $37.2 million as of December 31, 2022 to $91.1 million on June 30, 2023. The Company's current liabilities have been adversely impacted and resulted in a negative working capital of $103.7 million. The Blue Torch Credit Facility lenders had granted a forbearance limiting the immediate acceleration of the debt, which forbearance expired on until May 26, 2023. As of July 31, 2023, the Company had available cash of $3.8 million and will require additional liquidity to satisfy its current debt obligations and to continue its operations over the next 12 months. Based on the above, substantial doubt about the Company’s ability to continue as a going concern exists.

In an effort to alleviate these conditions, the Company has pursued several strategies with two nationally recognized financial advisors engaged in various roles.. These strategies have included or may include, but are not limited to, seeking private equity financing, restructuring our debt, seeking for strategic merger and acquisition alternatives, and restructuring operations to increase revenues and decrease expenses. These financial advisors have, among other efforts, completed broad merger and acquisition searches, following which the Company is in continuing discussions with a few possible candidates. Yet another financial advisor is in the process of a broad search for new debt financing and is in early stages of discussions with prospective sources. However, given the Company's performance and circumstances in addition to the impact of the economic downturn on the U.S. and global financial markets, the Company has not reached agreement with any merger and acquisition counterparty to date nor made significant progress with any new lenders and there can be no assurance that any such agreement with any counterparty or new loan agreement will be reached or that, if reached, will be on favorable terms or successfully

concluded. As such, there can be no assurance that the Company will be able to obtain currently needed liquidity on acceptable terms, if at all. The result of such inability, whether individually or in the aggregate, will adversely impact our financial condition and could cause us to curtail or cease operations. The unaudited condensed consolidated financial statements do not include any adjustments to the carrying amounts and classification of assets, liabilities, and reported expenses that may be necessary if the Company were unable to continue as a going concern. The perception of our ability to continue as a going concern may make it more difficult for us to obtain financing for the continuation of our operations and could result in the continuing loss of confidence by investors and employees. Obtaining additional financing contains risks, including that additional equity financing may not be available to us on satisfactory terms and that we may need to seek bankruptcy protection in the near term.

Debt

Blue Torch Credit Facility

On May 27, 2022, the Company entered into a financing agreement (“Blue Torch Credit Facility”) by and among the Company, AN Global LLC, as borrower ("AN Global") certain subsidiaries of the Company, as guarantors (the “Guarantors”), the financial institutions party thereto as lenders, and Blue Torch Finance LLC (“Blue Torch”), as the administrative agent and collateral agent. The Blue Torch Credit Facility is secured by substantially all of the Company’s, AN Global's and the Guarantors’ properties and assets and provides for a term loan of $55.0 million and revolving credit facility with an aggregate principal limit not to exceed $3.0 million at any time outstanding, both of which were fully drawn as of June 28, 2022. We used approximately $40.2 million from the Blue Torch financing agreement to refinance the outstanding principal, interest, and a portion of the $6.9 million deferred fees related amendments on our Prior First Lien Credit Facility. The remaining $14.8 million from the Blue Torch Credit Facility was used to pay approximately $9.0 million of certain past-due accounts and approximately $5.8 million was used for operations and general corporate purposes.

On August 10, 2022, the Company entered into a waiver and amendment to the Blue Torch Credit Facility to provide for an extension of the period of time which the Company has to satisfy certain reporting and post-closing obligations under the Blue Torch Credit Facility. The Company recognized $0.6 million in debt issuance costs related to the wavier and amendment. On November 1, 2022, the Company entered into an amendment to further extend the period of time which the Company has to satisfy certain reporting and post-closing obligations.

As of December 31, 2022, the Company was in default under the permitted factoring disposition and leverage ratio covenants. Subsequent to December 31, 2022, the Company was also in default under the leverage ratio, liquidity, aged accounts payable, permitted payments and other covenants under the Blue Torch Credit Facility. As a result of such defaults, the Company entered into a waiver and amendment on March 7, 2023 (“Amendment No. 4”) to revise significant terms of the Blue Torch Credit Facility as set forth below.

advisor to conduct a formal assessment of the Company’s financial performance, in both cases on terms reasonable acceptable to Blue Torch. Lastly, Amendment No.4 granted a waiver for certain financial covenants as of December 31, 2022 and reset the covenant requirements for future periods. This amendment was determined to substantially alter the Blue Torch Credit Facility such that extinguishment accounting was applied. The Company recognized a $0.7 million debt discount and a loss on debt extinguishment of $10.2 million for the three months ended March 31, 2023. The Company recognized $1.1 million in debt issuance costs with the amendment.

The Company defaulted in making the March 31, 2023 interest payment and was not in compliance with our Liquidity and our Accounts Payable aging covenants, which constituted an event of default under the Blue Torch Credit Facility. On April 15, 2023, the Company did not pay the $15.0 million principal payment due by April 15, 2023 and thus $4.0 million in fees was added to the outstanding principal balance. On April 18, 2023, the Company entered into forbearance agreements regarding the Blue Torch Credit Facility and Second Lien Facility. Pursuant to the forbearance terms, the lenders agreed to forbear from accelerating their respective obligations and otherwise exercising any rights and remedies (other than certain limited remedies, such as continuing to accrue applicable default interest) under the loans until May 10, 2023 (which was subsequently extended to May 19, 2023, and then further extended to May 26, 2023), or earlier in the event of non-compliance with certain representations, covenants and other requirements, all subject to the terms and conditions thereof. Such forbearance has not been subsequently extended.

Furthermore, as contemplated in the forbearance agreements, on April 20, 2023, the Company entered into an amendment to the Blue Torch Credit Facility that increased the revolver thereunder by $3.0 million to a total of $6.0 million. The Company also incurred an additional $1.5 million in lenders fees associated with the forbearance and revolver amendments, of which $1.0 million is refundable if the revolver is paid in full by an agreed upon future date. In addition, the Company capitalized $0.9 million of interest payments not paid by March 31, 2023.

On July 17, 2023, the Company entered into amendment No. 6 to the Blue Torch Credit Facility to which the lenders agreed to provide an additional term loan in the amount of $4.6 million. The amendment eliminated the Company's ability to select an interest rate based on Term SOFR, therefore the Company will be subject to a reference rate loan. The rate under a reference rate loan is determined based on the applicable reference rate (8.25% as of the date of the amendment), plus a 8.0% margin, plus a 2.0% Post-Default rate margin .The Company paid an amendment fee of $2.5 million, which was paid in kind by capitalizing such fee and adding the amount to the outstanding principal amount under the Blue Torch Credit Facility.

Furthermore, as contemplated in the forbearance agreements, on April 20, 2023, the Company entered into Amendment No.5 to the Blue Torch Credit Facility that increased the revolver capacity thereunder by $3.0 million. The Company also incurred an additional $1.5 million in lenders fees associated with the forbearance and revolver amendments, of which $1.0 million is refundable if the revolver is paid in full by an agreed upon future date. In addition, the Company capitalized $0.9 million of interest payments not paid by March 31, 2023.

On July 17, 2023, the Company entered into an additional amendment to the Blue Torch Credit Facility ("Amendment No.6") pursuant to which the lenders agreed to provide an additional term loan in the amount of $4.6 million. Among other amendments to the Blue Torch Credit Facility, Amendment No. 6 eliminated AN Global's ability to select an interest rate based on Term SOFR to apply to the loans thereunder, such that the interest rate applicable to all loans under the Blue Torch Credit Facility will now be determined as follows: the greatest of the following reference rates (a) 2.0% per annum (b) the Federal Funds rate plus 0.5% per annum (c) Adjusted Term SOFR plus 1.0% per annum or (d) the last prime rate quoted by the Wall Street Journal (which was 8.25% per annum as of the date of Amendment No. 6), plus an applicable margin (which is 8.0% per annum for reference rate loans), plus a 2.0% per annum post-default margin. AN Global paid an amendment fee of $2.5 million in connection with Amendment No. 6, which was paid in kind by capitalizing such fee and adding the amount to the outstanding principal amount under the Blue Torch Credit Facility.

The covenants were amended as follows as part of Amendment No. 4:

Revenue. Requires the Company's trailing annual aggregate revenue to exceed $150.0 million as of the end of each fiscal month.

Computation Period Ending

Leverage Ratio

June 30, 2023

6.00:1.00

July 31, 2023

5.28:1.00

August 31, 2023

4.51:1.00

September 30, 2023

4.12:1.00

October 31, 2023

3.50:1.00

November 30, 2023

3.14:1.00

December 31, 2023

4.63:1.00

January 31, 2024 and each fiscal month ending thereafter

3.50:1.00


Computation Period Ending												EBITDA



June 30, 2023												10,607,000
July 31, 2023												12,023,000
August 31, 2023												14,055,000
September 30, 2023												15,415,000
October 31, 2023												18,117,000
November 30, 2023												20,224,000
December 31, 2023 and each fiscal month end thereafter												13,707,000

Second Lien Facility

On November 22, 2021, the Company entered into a new Second Lien Facility (the “Second Lien Facility”) with Nexxus Capital and Credit Suisse (both of which are existing AgileThought shareholders and have representation on AgileThought’s Board of Directors), Manuel Senderos, Chief Executive Officer and Chairman of the Board of Directors, and Kevin Johnston, Chief Operating Officer. The Second Lien Facility provides for a term loan facility in an initial aggregate principal amount of approximately $20.7 million, accruing interest at a rate per annum from 11.00% for the US denominated loan and 17.41% for the Mexican Peso denominated Loan. The Second Lien Facility had an original maturity date of March 15, 2023. The Company recognized $0.9 million in debt issuance costs with the issuance.

On August 10, 2022, the Company entered into an amendment to the Second Lien Facility to extend the maturity date of the Tranche A (Credit Suisse), Tranche C (Senderos), Tranche D (Senderos) and Tranche E (Johnston) loans to September 15, 2026, and provide for potential increases, that step up over time from one percent to five percent, in the interest rate applicable to the Tranche A loans. The amendment also extended the maturity date of the Tranche B (Nexxus Capital) loans thereunder to June 15, 2023, and provides for a mandatory conversion of the Tranche B loans thereunder, including interest and fees, into equity securities of the Company upon the maturity of said loans at a conversion price equal to $4.64 per share, subject to regulatory approval. The amendment also provided for the covenants and certain other provisions of the Second Lien Facility to be made consistent with those in the Blue Torch Credit Facility (and in certain cases for those covenants to be made less restrictive than those in the Blue Torch Credit Facility). This amendment was determined to substantially alter the debt agreement such that extinguishment accounting was applied. The Company recognized a loss on debt extinguishment of

$11.7 million for the three months ended September 30, 2022. As part of the reassessment of the debt instrument, the Company bifurcated the conversion option on the Mexican peso-dominated loans and recognized an embedded derivative liability of $9.0 million as of the amendment date. See Note 3, Fair Value Measurements, for additional information.

On November 18, 2022, the Company entered into a letter agreement with Credit Suisse, as the Tranche A lenders. The letter agreement changed the conversion price at which the Credit Suisse lenders may convert their outstanding loans, interest, and fees into the Company’s common stock from a fixed conversion price of $4.64 per share to the closing price of one share of our common stock on the trading day immediately prior to the conversion date, subject to a floor price of $4.64 per share. This amendment was determined to substantially alter the Credit Suisse portion of the debt agreement such that extinguishment accounting was applied. The Company recognized a gain on debt extinguishment of $8.8 million for the three months ended December 31, 2022. The total loss on debt extinguishment related to the Second Lien Facility was $2.9 million for the twelve months ended December 31, 2022.

Each Second Lien Lender has the option to convert all or any portion of its outstanding loans, interest and fees into common stock of the Company at any time at the respective conversion prices. On December 27, 2021, Manuel Senderos and Kevin Johnston exercised the conversion options for their respective principal amounts of $4.5 million and $0.2 million, respectively, at the original conversion price of $10.19 per share. See Note 14, Stockholders’ Equity, for additional information. As noted above, on June 15, 2023, the outstanding principal, interest and fees related to the Nexxus Capital loans will convert into common stock of the Company at the conversion price of $4.64 per share. As of June 30, 2023, the outstanding principal, interest and fees related to the Nexxus Capital loans was $9.2 million.

On June 15, 2023, the Nexxus Capital loans automatically converted into 2,163,412 shares at a conversion price equal to $4.64 per share.

The covenants were amended as follows as part of Amendment No. 6 to the Second Lien Facility:

Revenue. Requires the Company's trailing annual aggregate revenue to exceed $120.0 million as of the end of each fiscal month.

period is any period of four consecutive fiscal quarters for which the last fiscal month ends on a date set forth below.

Computation Period Ending

First Lien Leverage Ratio

June 30, 2023

7.20:1.00

July 31, 2023

6.34:1.00

August 31, 2023

5.41:1.00

September 30, 2023

4.94:1.00

October 31, 2023

4.20:1.00

November 30, 2023

3.77:1.00

December 31, 2023

5.56:1.00

January 31, 2024 and each fiscal quarter ending thereafter

4.20:1.00

EBITDA. The Company is subject to an additional covenant as a result of the failure to make the $15.0 million payment under Amendment No. 4 of the Blue Torch Credit Facility by April 15, 2023, which is a covenant to maintain a minimum EBITDA. The Company is required to maintain a 12-month trailing EBITDA of at least the following for each fiscal month end.


Computation Period Ending												EBITDA



June 30, 2023												8,485,600
July 31, 2023												9,618,400
August 31, 2023												11,244,000
September 30, 2023												12,332,000
October 31, 2023												14,493,600
November 30, 2023												16,179,200
December 31, 2023 and each fiscal month end thereafter												10,965,600

AGS Subordinated Promissory Note

Under the terms of the Blue Torch Credit Facility and the Second Lien Facility, the Company may only repay the AGS Subordinated Promissory Note with the proceeds of an equity issuance, and then only if the total leverage ratio is 2.50 to 1.00 or less and the Company is in compliance with all financial covenants and no event of default has occurred and is continuing under the Blue Torch Credit Facility and the Second Lien Facility. The Company has entered into a letter agreement with AGS Group to provide that a failure to pay such indebtedness will not be deemed an event of default. As of June 30, 2023, the Company has not yet paid the AGS Subordinated Promissory Note due to conditions of the Blue Torch Credit Facility.

Exitus Capital Subordinated Debt

The Company's default status on the Blue Torch Credit Facility also triggered a cross-default on the Exitus Capital Subordinated Debt.

Earnout Obligations

As of March 31, 2023 and December 31, 2022, outstanding cash earnouts were $10.5 million and $10.2 million, respectively. Outstanding balance accrues interest at an annual interest rate of 12%. The balance shown at March 31, 2023 and December 31, 2022 includes the related accrued interest. As of March 31, 2023, the earnout obligation is related to two prior acquisitions of AN Extend and AgileThought LLC with a total liability of $2.7 million and $7.8 million respectively. The AN Extend and AgileThought LLC obligation accrues interest at a rate of 11% and 12% respectively. The contingent earnout liability accrued is measured to fair value by an independent third-party expert. In order for the Company to make payments for its contingent purchase price obligations, in addition to having sufficient cash resources to make the payments themselves, the Company must be in pro forma compliance after giving effect to the earnout payments with liquidity and other financial and other covenants included in the Blue Torch Credit Facility and the Second Lien Facility. The Company has not been able to satisfy those covenants to date in connection with the accrued earnout payments. Whether the Company is able to satisfy those covenants will depend on the Company’s overall operating and financial performance.

On November 15, 2022, the Company entered into an amendment to change terms of the AN Extend portion of the purchase price obligation note payable. The amendment converted the note from Mexican pesos to U.S. dollars with capitalized interest added, set the applicable interest to 11% annually, set a maturity date of November 15, 2023. If the note is not paid in full prior to the maturity date, the total amount of principal and the interest will be converted within the following 30 calendar days counted from the date of the maturity date with shares of common stock, taking as value of the shares the value resulting from using the Volume Weighted Moving Average Price.

There can be no assurance that we will have sufficient cash flows from operating activities, cash on hand or access to borrowed funds to be able to make any contingent purchase price payments when required to do so, and any failure to do so at such time could have a material adverse effect on our business, financial condition, results of operations and prospects.

Cash Flows

The following table summarizes our consolidated cash flows for the periods presented:


	Six Months Ended June 30,
(in thousands)	2023		2022
Net cash provided by (used in) operating activities	$	969	$	(8,495)
Net cash used in investing activities	(892)		(394)
Net cash (used in) provided by financing activities	(4,614)		11,538

Operating Activities

Net cash provided by operating activities for the six months ended June 30, 2023 decreased by approximately $9.5 million to $1.0 million earned from $(8.5) million used for the six months ended June 30, 2022. The increase was mainly driven by an increase of $23.8 million resulting from changes in our operating assets and liabilities and an increase of $33.6 million in non-cash items offset by an increase of $47.9 million in net loss.

The increase of $23.8 million resulting from changes in our operating assets and liabilities was primarily driven by (i) a decrease of $9.0 million in accounts receivable, (ii) an increase of $4.1 million in accrued liabilities, (iii) an increase of $12.9 million in accounts payable, (iv) a $0.4 million reduction in operating lease payments, (v) an increase of $0.4 million in income taxes payable (vi) and an increase of $0.4 million in prepaid assets and guarantee deposits offset by (i) an increase of $2.7 million in current VAT receivables and other taxes payable and (ii) a decrease of $0.7 million in deferred revenues.

The increase of $33.6 million in non-cash items was driven by (i) a $3.9 million increase on loss on debt extinguishment, (ii) an increase of $19.1 million from impairment charges, (iii) an increase of $0.7 million in accretion of convertible notes, (iv) a $7.3 million decrease on gain on the forgiveness of PPP loan, (v) a $0.1 million increase on provision for bad debt expense, (vi) a $10.3 million increase in capitalized Blue Torch Credit Facility fees and interests, (vii) a $0.3 million increase in depreciation and amortization expense, and (viii) an increase of $4.1 million of amortization of debt issuance costs offset by (i) the increase on gain on embedded derivatives of $4.1 million, (ii) the decrease in right of use asset amortization of $1.0 million, (iii) a decrease of $3.2 million in foreign currency remeasurement, (iv) a $0.8 million decrease in deferred taxes and (v) an increase of $3.1 million on the change of warrant liabilities.

Investing Activities

Net cash used in investing activities for the six months ended June 30, 2023 increased approximately $0.5 million to $0.9 million from $0.4 million for the six months ended June 30, 2022 as a result of an increase in capital expenditures.

Financing Activities

Net cash used in (provided by) financing activities for the six months ended June 30, 2023 decreased $16.2 million to $4.6 million used in 2023 from $11.5 million for the six months ended June 30, 2022. The decrease in net cash used (provided by) was primarily driven by (i) a decrease of $55.0 million in borrowings offset by (i) a decrease in repayment of borrowings of $32.2 million, (ii) a decrease of $6.5 million in payments for debt issuance costs, and (iii) an increase of $0.1 million in finance lease payments.

Contractual Obligations and Commitments

The following table summarizes our contractual obligations as of June 30, 2023:


	Payments Due By Period
(in thousands)	Total		Less than 1 Year		1-3 Years		3-5 Years		More than 5 Years
Debt and Note Payable obligations	$	105,359	$	94,528	$	10,831	$	—	$	—

Finance lease obligations	445		123		322		—		—
Operating lease obligations	3,863		889		2,974		—		—
Total	$	109,667	$	95,540	$	14,127	$	—	$	—

The commitment amounts in the table above are associated with contracts that are enforceable and legally binding and that specify all significant terms, including fixed or minimum services to be used, fixed, minimum or variable price provisions, and the approximate timing of the actions under the contracts. The table does not include obligations under agreements that we can cancel without a significant penalty.

For additional information, see Note 7, Long-term Debt, to our unaudited condensed consolidated financial statements appearing in this Quarterly Report on Form 10-Q.

Critical Accounting Policies and Estimates

We believe that the following accounting policies involve a high degree of judgment and complexity. Accordingly, these are the policies we believe are the most critical to aid in fully understanding and evaluating our consolidated financial condition and results of our operations. See Note 2, Summary of Significant Accounting Policies, to our audited consolidated financial statements included in our Annual Report on Form 10-K, as well as unaudited condensed consolidated financial statements in this Quarterly Report on Form 10-Q for a description of our other significant accounting policies. The preparation of our consolidated financial statements in conformity with U.S. GAAP requires us to make estimates and judgments that affect the amounts reported in those financial statements and accompanying notes. Although we believe that the estimates we use are reasonable, due to the inherent uncertainty involved in making those estimates, actual results reported in future periods could differ from those estimates.

Revenue Recognition

The Company recognizes revenue in accordance with Financial Accounting Standards Board’s (“FASB”) Account Standards Codification (“ASC”) 606, Revenue from Contracts with Customers.

Revenue is recognized when or as control of promised products or services are transferred to the customer in an amount that reflects the consideration the Company expects to receive in exchange for those products or services. In instances where revenue is recognized over time, the Company uses an appropriate input or output measurement method, typically based on the contract or labor volume.

The Company applies judgment in determining the customer’s ability and intention to pay based on a variety of factors, including the customer’s historical payment experience. If there is uncertainty about the receipt of payment for the services, revenue recognition is deferred until the uncertainty is sufficiently resolved. Our payment terms are based on customary business practices and can vary by region and customer type, but are generally 30-90 days. Since the term between satisfaction of the performance obligation and payment receipt is less than a year, we do not adjust the transaction price for the effects of a financing component.

The Company may enter into arrangements that consist of any combination of our deliverables. To the extent a contract includes multiple promised deliverables, the Company determines whether promised deliverables are distinct in the context of the contract. If these criteria are not met, the promised deliverables are accounted for as a single performance obligation. For arrangements with multiple distinct performance obligations, we allocate consideration among the performance obligations based on their relative standalone selling price. The standalone selling price is the price at which we would sell a promised good or service on an individual basis to a customer. When not directly observable, the Company generally estimates standalone selling price by using the expected cost plus a margin approach. The Company reassesses these estimates on a periodic basis or when facts and circumstances change.

Revenues related to software maintenance services are recognized over the period the services are provided using an output method that is consistent with the way in which value is delivered to the customer, generally straight lined on a monthly basis over the period of the contract term.

Revenues related to cloud hosting solutions, which include a combination of services including hosting and support services, and do not convey a license to the customer, are recognized over the period as the services are provided. These arrangements represent a single performance obligation.

Revenues related to consulting services (time-and-materials), transaction-based or volume-based contracts are recognized over the period the services are provided using an input method such as labor hours incurred. Revenues related to fixed fee consulting services are recognized as services are performed using a time elapsed measure of progress. Both time and materials and fixed fee consulting contracts have hourly rates defined based on the experience of personnel selected to perform the service. For fixed fee contracts, the fixed fee generally remains constant for the contracted project period unless the customer directs a change in scope of project work or requests additional personnel.

The Company may enter into arrangements with third party suppliers to resell products or services, such as software licenses and hosting services. In such cases, the Company evaluates whether the Company is the principal (i.e., report revenues on a gross basis) or agent (i.e., report revenues on a net basis). In doing so, the Company first evaluates whether it controls the good or service before it is transferred to the customer. In instances where the Company controls the good or service before it is transferred to the customer, the Company is the principal; otherwise, the Company is the agent. Determining whether we control the good or service before it is transferred to the customer may require judgment.

Some of our service arrangements are subject to customer acceptance clauses. In these instances, the Company must determine whether the customer acceptance clause is substantive. This determination depends on whether the Company can independently confirm the product meets the contractually agreed-upon specifications or if the contract requires customer review and approval. When a customer acceptance is considered substantive, the Company does not recognize revenue until customer acceptance is obtained.

Client contracts sometimes include incentive payments received for discrete benefits delivered to clients or service level agreements and volume rebates that could result in credits or refunds to the client. Such amounts are estimated at contract inception and are adjusted at the end of each reporting period as additional information becomes available only to the extent that it is probable that a significant reversal of cumulative revenue recognized will not occur.

Equity-Based Compensation

We recognize and measure compensation expense for all equity-based awards based on the grant date fair value.

For restricted stock units (“RSUs”), the Company issues awards that vest upon a service condition or market condition. Service condition awards are valued using the grant date stock price and is ratably amortized over the service period of the award. The market condition awards vest if the volume-weighted average stock price reaches the specified stock price during the specified period. The fair value of the market condition awards is determined by using a Monte Carlo simulation to model the expected amount of time to reach the specified stock price. The derived length of time is also used to amortize the total value of the awards.

For performance share units ("PSUs"), the amount recognized as an expense is adjusted to reflect the number of awards for which the related performance conditions are expected to be met, such that the amount ultimately recognized is based on the number of awards that meet the related performance conditions at the vesting date. Vesting is tied to performance conditions that include the achievement of EBITDA-based metrics and/or the occurrence of a liquidity event.

Prior to the Business Combination, the Company determined the fair value of shares by using an income approach, specifically a discounted cash flow method, and in consideration of a number of objective and subjective factors, including the Company’s actual operating and financial performance, expectations of future performance, market conditions and liquidation events, among other factors. Following the closing of the Business Combination, the grant date fair value is determined based on the fair market value of the Company’s shares on the grant date of such awards.

Prior to the Business Combination, since the Company’s shares were not publicly traded and its shares were rarely traded privately, expected volatility is estimated based on the average historical volatility of similar entities with publicly traded shares. Determining the fair value of equity-based awards requires estimates and assumptions, including estimates of the period the awards will be outstanding before they are exercised and future volatility in the price of our common shares. We periodically assess the reasonableness of our assumptions and update our estimates as required. If actual results differ significantly from our estimates, equity-based compensation expense and our results of operations could be materially affected. The Company’s accounting policy is to account for forfeitures of employee awards as they occur.

Warrants

We account for warrants as either equity-classified or liability-classified instruments based on an assessment of the warrant’s specific terms and applicable authoritative guidance in ASC 480, Distinguishing Liabilities from Equity and ASC 815, Derivatives and Hedging.

For warrants that meet all of the criteria for equity classification, the warrants are recorded as a component of additional paid-in capital at the time of issuance. For warrants that do not meet all the criteria for equity classification, the warrants are recorded as liabilities. At the end of each reporting period, changes in fair value during the period are recognized as a component of results of operations. The Company will continue to adjust the warrant liability for changes in the fair value until the earlier of a) the exercise or expiration of the warrants or b) the redemption of the warrants.

Our public warrants meet the criteria for equity classification and accordingly, are reported as a component of stockholders’ equity while our private warrants do not meet the criteria for equity classification and are thus classified as a liability.

Goodwill

Goodwill represents the cost of acquired businesses in excess of the fair value of identifiable tangible and intangible net assets purchased and is allocated to a reporting unit when the acquired business is integrated into the Company. Goodwill is not amortized but is tested for impairment annually on October 1st. The Company will also perform an assessment whenever events or changes in circumstances indicate that the carrying amount of a reporting unit may be more than its recoverable amount. Under FASB guidance, management may first assess certain qualitative factors to determine whether it is necessary to perform a quantitative goodwill impairment test.

When needed, the Company performs a quantitative assessment of goodwill impairment if it determines that it is more likely than not that the fair value of a reporting unit is less than its carrying amount. In the quantitative test, we compare the fair value of the reporting unit with the respective carrying value. Management uses a combined income and public company market approach to estimate the fair value of each reporting unit. If the carrying value of a reporting unit exceeds its fair value, an impairment loss is recognized in an amount equal to the excess, limited to the total amount of goodwill allocated to that reporting unit.

This analysis requires significant assumptions, such as estimated future cash flows, long-term growth rate estimates, weighted average cost of capital, and market multiples. For the LATAM reporting unit, the analysis further applies additional estimated risk premiums related to forecast volatility and country risk to the discount rate. The estimates used to calculate the fair value of a reporting unit change from year to year based on operating results, market conditions, and other factors.

Reclassification

Recent Accounting Pronouncements

See Note 2, Summary of Significant Accounting Policies, to our audited consolidated financial statements included in our Annual Report on Form 10-K filed March 13, 2023, as well as our unaudited condensed consolidated financial statements appearing in this Quarterly Report on Form 10-Q, for a description of recently issued accounting pronouncements that may potentially impact our financial position and results of operations.

Item 3. Quantitative and Qualitative Disclosures about Market Risk

Not applicable.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)), that are designed to provide reasonable assurance that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms.

Disclosure controls and procedures include, without limitation, controls and procedures designed to provide reasonable assurance that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow for timely decisions regarding required disclosure.

Based on the evaluation of our disclosure controls and procedures, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were not effective due to a material weakness in internal control over financial reporting related to the proper application of accounting policies with respect to the implications of the current events of default related to our First and Second Lien Facilities and related refinancing efforts.

Material Weaknesses in Internal Control Over Financial Reporting

A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of our annual or interim financial statements would not be prevented or detected on a timely basis.

For the quarter ended June 30, 2023, management identified the following control deficiency that constitute a material weakness in our internal control over financial reporting as of June 30, 2023, and has concluded that it remains un-remediated:

•We did not maintain an effective control environment due to a lack of a sufficient complement of personnel with an appropriate level of knowledge, experience, and training commensurate with our financial reporting requirements, specifically in connection with our control to analyze the technical accounting impacts of debt-related transactions on our financial statements.

This material weakness did not result in a material misstatement to the financial statements.

Notwithstanding this material weaknesses, our Chief Executive Officer and Chief Financial Officer have concluded that our condensed consolidated financial statements in this Quarterly Report present fairly, and in all material respects, our financial position, results of operations, and cash flows for the periods presented in conformity with U.S. GAAP.

Status of Remediation Efforts for the Un-remediated Material Weaknesses

We are enhancing and implementing new processes, controls, and systems to strengthen our internal control over financial reporting. After we operate the newly implemented controls for a sufficient time-period, we expect that the remediation of the control environment material weakness will be completed.

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

On August 26, 2022, AnovoRx Holdings, Inc. (“Anovo”) filed a complaint against us in the United States District Court for the Western District of Tennessee, captioned AnovoRx Holdings, Inc. v. AgileThought, Inc. (Case No. 2:22-cv-02557), regarding a contract entered into in March 2019 for the Company to design and build a custom software solution for Anovo. The Company terminated the contract on April 29, 2022 for non-payment by Anovo of certain fees incurred and invoiced, and the complaint alleges that we breached the agreement and includes claims for breach of contract, anticipatory breach of contract, fraud in the inducement and conversion. The plaintiff seeks damages of $2.5 million, an award of unspecified appropriate damages, an award of interest and costs and expenses and other and further relief as the court may deem just and proper. On November 11, 2022, we filed a counterclaim against Anovo for Anovo’s failure to pay fees incurred and invoiced for services requested by Anovo during the period from March 2021 through April 2022. Our counterclaim seeks damages of up to $1.7 million and an award of interest and costs and expenses and other and further relief as the court may deem just and proper. We believe that the allegations in the complaint are without merit, and we intend to vigorously defend ourselves in this matter.

In addition to the foregoing, we are currently and have in the past been subject to legal proceedings and regulatory actions in the ordinary course of business. We do not anticipate that the ultimate liability, if any, arising out of any such ordinary course matters will have a material effect on our financial condition, results of operations or cash flows. Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management time and resources and other factors. For additional information, refer to Note 17, Commitments and Contingencies.

Item 1A. Risk Factors

In the course of conducting our business operations, we are exposed to a variety of risks. Any of the risk factors we described in Part I, Item 1A of our Annual Report on Form 10-K filed March 13, 2023 have affected or could materially adversely affect our business, prospects, operating results and financial condition. Certain statements in “Risk Factors” are forward-looking statements. See “Cautionary Note Regarding Forward-Looking Statements.”

Other than as set forth below, there have been no material changes to the Company's risk factors since the such Form 10-K, as supplemented by risk factors disclosed in our Current Report on Form 10-Q for the quarter ended March 31, 2023.

Our continuing payment and covenant compliance defaults, cross-defaults and expired forbearances under our principal financing agreements and the insufficiency of our cash flows from operating activities to service our substantial indebtedness and other obligations, have had and will continue to have a material adverse effect on our business, financial condition, results of operations and prospects and could result in us having to seek bankruptcy protection.

We have a substantial amount of indebtedness and related obligations and do not currently have sufficient available cash flows to service payment commitments. In addition, we do not have sufficient cash flows or assets to repay such debt and related obligations in full when due. Our total indebtedness and related obligations as of March 31, 2023 was $105.5 million, including (1) $64.0 million under our financing agreement (the “Blue Torch Credit Facility”) by and among the Company, AN Global LLC, certain subsidiaries of the Company, as guarantors, the financial institutions party thereto as lenders (the “Blue Torch Lenders”), and Blue Torch Finance LLC (“Blue Torch”), as the administrative agent and collateral agent, and (2) $21.0 million under our credit agreement (the “Second Lien Facility”), by and among AT, AN Extend, S.A. de C.V., AN Global LLC, certain other loan parties party thereto, financial institutions affiliated with Credit Suisse and Nexxus Capital, Manuel Senderos and Kevin Johnston, as lenders (the “Second Lien Lenders”), GLAS USA LLC, as administrative agent, and GLAS Americas LLC, as collateral agent.

We agreed to pay approximately $34.0 million of our total indebtedness and related obligations in 2023, including principal payments of $15.0 million by April 15, 2023, $20.0 million by June 15, 2023 (inclusive of the $15.0 million by April 15, 2023 if not paid by then) and $25.0 million by September 15, 2023 (inclusive of the $20.0 million by June 15, 2023 if not paid by then) to the Blue Torch Lenders. We failed to make such April 15, 2023 principal payment, which failure triggered an additional $4 million fee payable and constituted an event of default under the Blue Torch Credit Facility. Any failures to make the other such principal payments also will trigger additional fees and constitute events of default thereunder. We are also required to make quarterly payments to the Blue Torch Lenders of approximately $0.7 million starting December 31, 2023 and a payment default related to those quarterly payments would allow Blue Torch to accelerate all indebtedness under the Blue Torch Credit Facility.

We also defaulted in making the March 31, 2023, interest payment, and were not in compliance with our liquidity and accounts payable aging covenants, under the Blue Torch Credit Facility. The foregoing constituted events of default under the

Blue Torch Credit Facility and cross-defaults under the Second Lien Facility, and collectively required a reclassification to our total current portion of long-term debt from $37.2 million as of December 31, 2022, to $84.6 million as of March 31, 2023. Although we previously entered into successive forbearance agreements regarding the Blue Torch Credit Facility and Second Lien Facility, all such agreements have expired and Blue Torch may at any time accelerate our obligations and otherwise exercise any rights and remedies under its loan agreements, particularly as Blue Torch has advised us that it will not enter into further forbearance arrangements. Under these circumstances, we have considered that we may have to seek bankruptcy protection.

We have also entered into arrangements with certain suppliers and vendors, or are negotiating such arrangements, under which we paid or will agree to pay such counterparties on a deferred basis in order to manage our cash flows. Some of these agreements are related to material contracts under the terms of the Blue Torch Credit Facility and the Second Lien Facility and are agreements that we rely on to operate our business. If we are unable to negotiate such deferred payments, our counterparties could terminate these contracts. We may not be able to replace these contracts on terms that are acceptable to us or at all and would remain liable for the defaulted payments, which could have a material adverse effect on our business, financial condition, results of operations and prospects.

We do not have sufficient cash flows from operating activities and need to raise additional capital to service our debt and other obligations. Our ability to make payments on our indebtedness and other obligations depends on our ability to raise additional capital and on our results of operations, cash flows and financial condition, which in turn are all subject to general economic, financial, competitive, legislative, regulatory and other factors that are beyond our control. We may not be able to raise such additional capital and maintain a level of cash flows from operating activities sufficient to pay the principal, premium, if any, and interest on our indebtedness and to pay our other obligations.

In addition, if we are unable to repay, refinance or restructure our indebtedness when payment is due, the lenders could proceed against any collateral granted to them to secure such indebtedness or force us into bankruptcy or liquidation. In any of these circumstances, our business, financial condition, results of operations and prospects would be materially adversely affected. See Management's Discussion and Analysis - Liquidity and Capital Resources, for further information about our existing indebtedness and related obligations.

There is substantial doubt regarding our ability to continue as a going concern.

The Company has pursued several strategies with two nationally recognized financial advisors engaged in various roles. These strategies have included or may include, but are not limited to, seeking private equity financing, restructuring our debt, seeking for strategic merger and acquisition alternatives, and restructuring operations to increase revenues and decrease expenses. These financial advisors have, among other efforts, completed broad merger and acquisition searches, following which the Company is in continuing discussions with a few possible candidates. Yet another financial advisor is in the process of a broad search for new debt financing and is in early stages of discussions with prospective sources. However, given the Company's performance and circumstances, in addition to the impact of the economic downturn on the U.S. and global financial markets, the Company has not reached agreement with any merger and acquisition counterparty to date nor made significant progress with any new lenders and there can be no assurance that any such agreement with any counterparty or new loan agreement will be reached or that, if reached, will be on favorable terms or successfully concluded. As such, there can be no assurance that the Company will be able to obtain additional liquidity under acceptable terms, if at all. Our ability to continue as a going concern will require us to obtain such additional funding. Based on our current operating plans and existing working capital as of June 30, 2023, our current liquidity is not sufficient to fund operations in the near term. As a result, there is substantial doubt about our ability to continue as a going concern. Substantial additional financing is needed by us to fund our operations and to continue to explore strategic alternatives in the near term. It is very difficult to project our current monthly cash burn rate given the transitional status of the Company as we explore strategic alternatives. The perception of our ability to continue as a going concern may make it more difficult for us to obtain financing for the continuation of our operations and could result in the continuing loss of confidence by investors and employees. Obtaining additional financing contains risks, including that additional equity financing may not be available to us on satisfactory terms and that we may need to seek bankruptcy protection in the near term.

Tax authorities may examine or audit our tax returns, disagree with our positions and conclusions regarding certain tax positions, or may apply existing rules in an unforeseen manner, resulting in unanticipated costs, taxes or non-realization of expected benefits.

We are subject to the continuous examination of our tax returns by the United States Internal Revenue Service and other tax authorities around the world. We regularly assess the likelihood of adverse outcomes resulting from these examinations to determine the adequacy of our provisions for taxes. There can be no assurance that the outcomes from these examinations will

not have an adverse effect on our business, financial condition, results of operations and prospects. For example, as a result of examinations by applicable tax authorities, we may be subject to an indirect tax liability relating to our previous acquisition of 4th Source and may have a contingent sales tax obligation in Tennessee which in aggregate total approximately $70,000 and each of which, if applicable, we anticipate paying in the second half of 2023.

In addition, U.S. state and local and foreign jurisdictions have differing rules and regulations governing sales, use, value added and other taxes, and these rules and regulations are subject to varying interpretations that may change over time. Further, these jurisdictions’ rules regarding tax nexus are complex and vary significantly. As a result, we could face the possibility of audits that could result in tax assessments, including associated interest and penalties. A successful assertion that we should be collecting additional sales, use, value added or other taxes in those jurisdictions where we have not historically done so could result in substantial tax liabilities and related penalties for past transactions, discourage customers from using our services or otherwise harm our business, financial condition, results of operations and prospects. . For example, our subsidiaries have been audited by the Mexican tax authorities and received assessments with respect to income tax, value added taxes, penalties and interest in significant amounts that we believe, based on the advice of our outside tax advisors engaged in the matters, are over-zealous, excessive and unsupportable. With the assistance of such tax advisors, we continue to address these audits and pursue all available administrative or legal remedies for a favorable resolution. Although such tax advisors have advised us that the risk to us of these assessments is low, there can be no assurances that these assessments, which currently significantly exceed our available financial resources, will be favorably resolved and not have a material adverse effect on us. We regularly assess our returns for possible additional value added or other tax liability.

A tax authority may also disagree with tax positions that we have taken, which could result in increased tax liabilities. For example, the U.S. Internal Revenue Service, the Mexican taxing authorities or another tax authority could challenge our allocation of income by tax jurisdiction and the amounts paid between our affiliated companies pursuant to our intercompany arrangements and transfer pricing policies, including methodologies for valuing developed technology and amounts paid with respect to our intellectual property development. Similarly, a tax authority could assert that we are subject to tax in a jurisdiction where we believe we have not established a taxable connection, often referred to as a “permanent establishment” under international tax treaties, and such an assertion, if successful, could increase our expected tax liability in one or more jurisdictions. Due to uncertainty in the application and interpretation of applicable tax laws in various jurisdictions, we may be exposed to sales and use, value added or other transaction tax liability, including with respect to transactions of the businesses we have acquired.

Tax authorities may take the position that material income tax liabilities, interest and penalties are payable by us, where there has been a technical violation of contradictory laws and regulations that are relatively new and have not been subject to extensive review or interpretation, in which case we expect that we might contest such assessment. High-profile companies can be particularly vulnerable to aggressive application of unclear requirements. Many companies must negotiate their tax bills with tax inspectors who may demand higher taxes than applicable law appears to provide. Contesting such an assessment may be lengthy and costly and if we were unsuccessful in disputing the assessment, the implications could increase our anticipated effective tax rate, where applicable. These uncertainties with respect to the application of tax laws, as well as the outcomes of tax examinations and audits and related tax assessments and liabilities, could have a material adverse effect on our business, financial condition, results of operations and prospects.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

None.

Item 3. Defaults Upon Senior Securities

We are in default with respect to our principal financing arrangements. See Note 1, Organization and Basis of Consolidation and Presentation, and Note 7, Long-term Debt, of our Unaudited Condensed Consolidated Financial Statements contained in this Form 10-Q.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

None.

Item 6. Exhibits

The following exhibits are filed as part of, or incorporated by reference into, this Quarterly Report on Form 10-Q.

Exhibit Number

Description

3.1

Amended and Restated Certificate of Incorporation of the Company, (incorporated by reference to Exhibit 3.1 to the Current Report on Form 8-K filed on August 26, 2021).

3.2

Bylaws of the Company (incorporated by reference to Exhibit 3.2 to the Current Report on Form 8-K filed on August 26, 2021).

10.1+

Amendment No. 6 to Financing Agreement, dated as of July 17, 2023, by and between AgileThought, Inc., and AN Global LLC, the financial institutions party thereto as lenders, and Blue Torch Finance LLC as administrative agent and collateral agent (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed on July 21, 2023).

10.3

Amendment No . 2 to the Forbearance Agreement dated as of May 19, 2023, by and between AgileThought, Inc., and AN Global LLC, the financial institutions party thereto as lenders, and Blue Torch Finance LLC as administrative agent and collateral agent

31.1*

Rule 13a-14(a)/15(d)-14(a) Certification of Chief Executive Officer

31.2*

Rule 13a-14(a)/15(d)-14(a) Certification of Chief Financial Officer

32.1**

Section 1350 Certification of Chief Executive Officer

32.2**

Section 1350 Certification of Chief Financial Officer

101.INS*

XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.

101.SCH*

XBRL Taxonomy Extension Schema Document

101.CAL*

XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF*

XBRL Taxonomy Extension Definition Linkbase Document

101.LAB*

XBRL Taxonomy Extension Label Linkbase Document

101.PRE*

XBRL Taxonomy Extension Presentation Linkbase Document

104*

Cover Page Interactive Data File - the cover page XBRL tags are embedded within the Inline XBRL document.

The schedules and exhibits to this agreement have been omitted pursuant to Item 601(a)(5) of Regulation S-K. A copy of any omitted schedule and/or exhibit will be furnished to the SEC upon request.

Indicates management contract or compensatory plan or arrangement.

Filed Herewith

Furnished Herewith

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Dated: August 14, 2023


			AGILETHOUGHT, INC.

			By:			/s/ Carolyne Cesar
						Carolyne Cesar
						Chief Financial Officer

EXHIBIT 31.1

CERTIFICATION OF CHIEF EXECUTIVE OFFICER

PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Manuel Senderos Fernandez, certify that:

1.I have reviewed this quarterly report on Form 10-Q of AgileThought Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d.disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a.all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b.any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: August 14, 2023


			By:			/s/ Manuel Senderos Fernandez
						Manuel Senderos Fernandez
						Chief Executive Officer

EXHIBIT 31.2

CERTIFICATION OF CHIEF FINANCIAL OFFICER

PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Carolyne Cesar, certify that:

1.I have reviewed this quarterly report on Form 10-Q of AgileThought Inc.;

b.any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: August 14, 2023


			By:			/s/ Carolyne Cesar
						Carolyne Cesar
						Chief Financial Officer

EXHIBIT 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

I, Manuel Senderos Fernandez, Chief Executive Officer of AgileThought, Inc. (the “Company”), certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to my knowledge:

1.The quarterly report on Form 10-Q for the Company for the quarter ended June 30, 2023 (the “Report”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: August 14, 2023


			By:			/s/ Manuel Senderos Fernandez
						Manuel Senderos Fernandez
						Chief Executive Officer

EXHIBIT 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

I, Amit Singh, Chief Financial Officer of AgileThought, Inc. (the “Company”), certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to my knowledge:

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: August 14, 2023


			By:			/s/ Carolyne Cesar
						Carolyne Cesar
						Chief Financial Officer

Cover Page - shares	6 Months Ended
Cover Page - shares	Jun. 30, 2023	Aug. 10, 2023
Entity Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jun. 30, 2023
Document Transition Report	false
Entity File Number	001-39157
Entity Registrant Name	AgileThought, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	87-2302509
Entity Address, Address Line One	222 W. Las Colinas Blvd.
Entity Address, Address Line Two	Suite 1650E
Entity Address, City or Town	Irving
Entity Address, State or Province	TX
City Area Code	971
Local Phone Number	501-1140
Entity Address, Postal Zip Code	75039
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	true
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		52,404,369
Current Fiscal Year End Date	--12-31
Amendment Flag	false
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	Q2
Entity Central Index Key	0001790625
Class A
Entity Information [Line Items]
Title of 12(b) Security	Class A Common Stock, $0.0001 par value per share
Trading Symbol	AGIL
Security Exchange Name	NASDAQ
Warrant
Entity Information [Line Items]
Title of 12(b) Security	Warrants, each whole warrant exercisable for one share of Class A Common Stock at an exercise price of $11.50 per share
Trading Symbol	AGILW
Security Exchange Name	NASDAQ

Unaudited Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Current assets:
Cash, cash equivalents and restricted cash	$ 4,024	$ 8,691
Accounts receivable, net	27,275	29,061
Prepaid expenses and other current assets	7,317	9,860
Current VAT receivables	8,879	8,228
Total current assets	47,495	55,840
Property and equipment, net	3,414	3,244
Goodwill and indefinite-lived intangible assets	70,067	87,661
Finite-lived intangible assets, net	60,602	61,355
Operating lease right of use assets, net	4,458	6,462
Other noncurrent assets	557	677
Total noncurrent assets	139,098	159,399
Total assets	186,593	215,239
Current liabilities:
Accounts payable	16,339	11,427
Accrued liabilities	14,265	9,114
Income taxes payable	506	226
Other taxes payable	9,623	10,665
Current portion of operating lease liabilities	1,561	2,092
Deferred revenue	3,515	2,151
Purchase price obligation note payable	10,737	10,243
Current portion of long-term debt and financing obligations	91,236	37,194
Embedded derivative liabilities	0	7
Other current liabilities	3,452	3,452
Total current liabilities	151,234	86,571
Long-term debt and financing obligations, net of current portion	283	39,395
Deferred tax liabilities, net	3,678	3,627
Operating lease liabilities, net of current portion	1,987	3,470
Warrant liability	170	2,306
Other noncurrent liabilities	7	0
Total liabilities	157,359	135,369
Commitments and contingencies
Stockholders' Equity
Class A common stock $0.0001 par value, 210,000,000 shares authorized, 52,385,919 and 48,402,534 shares issued as of June 30, 2023 and December 31, 2022, respectively	5	5
Treasury stock, 2,423,204 shares at cost as of June 30, 2023 and December 31, 2022	0	0
Additional paid-in capital	211,717	204,126
Accumulated deficit	(164,784)	(106,431)
Accumulated other comprehensive loss	(17,621)	(17,776)
Total stockholders' equity attributable to the Company	29,317	79,924
Noncontrolling interests	(83)	(54)
Total stockholders' equity	29,234	79,870
Total liabilities and stockholders' equity	$ 186,593	$ 215,239

Unaudited Condensed Consolidated Balance Sheets (Parenthetical) - $ / shares	Jun. 30, 2023	Dec. 31, 2022
Stockholders' Equity
Common stock par value (in dollars per share)	$ 0.0001	$ 0.0001
Common stock authorized (in shares)	210,000,000	210,000,000
Common stock issued (in shares)	52,385,919	48,402,534
Treasury stock (in shares)	2,423,204	2,423,204

Unaudited Condensed Consolidated Statements of Operations - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Income Statement [Abstract]
Net revenues	$ 38,325	$ 46,166	$ 80,169	$ 90,390
Cost of revenue	26,040	30,138	52,951	59,851
Gross profit	12,285	16,028	27,218	30,539
Operating expenses:
Selling, general and administrative expenses	14,834	12,244	30,883	25,550
Depreciation and amortization	1,881	1,737	3,744	3,491
Change in fair value of embedded derivative	(3,306)	0	(4,685)	0
Change in fair value of warrant liability	(1,321)	478	(2,136)	956
(Gain) Loss on debt extinguishment	(101)	(950)	10,061	6,186
Equity-based compensation expense	989	2,019	2,536	2,537
Impairment charges	0	0	19,070	0
Restructuring expense	1,101	162	3,618	915
Other operating expenses, net	3,497	575	4,969	1,196
Total operating expenses	17,574	16,265	68,060	40,831
Loss from operations	(5,289)	(237)	(40,842)	(10,292)
Interest expense, net	(15,710)	(2,779)	(19,927)	(6,092)
Other income (expense), net	1,120	(514)	2,838	6,807
Loss before income taxes	(19,879)	(3,530)	(57,931)	(9,577)
Income tax expense (benefit)	430	(28)	449	223
Net loss	(20,309)	(3,502)	(58,380)	(9,800)
Net (loss) income attributable to noncontrolling interests	(15)	43	(27)	92
Net loss attributable to the Company	$ (20,294)	$ (3,545)	$ (58,353)	$ (9,892)
Loss earning per share
Basic (in dollars per share)	$ (0.42)	$ (0.08)	$ (1.21)	$ (0.21)
Diluted (in dollars per share)	$ (0.42)	$ (0.08)	$ (1.21)	$ (0.21)
Weighted average number of shares:
Basic (in shares)	48,819,648	46,043,419	48,079,580	46,028,557
Diluted (in shares)	48,819,648	46,043,419	48,079,580	46,028,557

Unaudited Condensed Consolidated Statements of Comprehensive Loss - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Statement of Comprehensive Income [Abstract]
Net loss	$ (20,309)	$ (3,502)	$ (58,380)	$ (9,800)
Actuarial loss	19	(1)	114	3
Foreign currency translation adjustments	(494)	(934)	39	(593)
Comprehensive loss	(20,784)	(4,437)	(58,227)	(10,390)
Less: Comprehensive (loss) income attributable to noncontrolling interests	(14)	42	(29)	88
Comprehensive loss attributable to the Company	$ (20,770)	$ (4,479)	$ (58,198)	$ (10,478)

Unaudited Condensed Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Common Stock	Treasury Stock	Additional Paid-in Capital	Accumulated Deficit	Accumulated Other Comprehensive Loss	Noncontrolling Interests
Beginning balance (in shares) at Dec. 31, 2021		50,402,763
Beginning balance at Dec. 31, 2021	$ 94,648	$ 5	$ (294)	$ 198,649	$ (86,251)	$ (17,362)	$ (99)
Beginning balance (in shares) at Dec. 31, 2021			181,381
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net (loss) income	(6,298)				(6,347)		49
Equity-based compensation (in shares)		87,999
Equity-based compensation	518			518
Employee withholding taxes paid related to net share settlements (in shares)		17,359	17,359
Employee withholding taxes paid related to net share settlements	0		$ (97)	97
Redemption of public warrants (in shares)		20
Other comprehensive expense (income)	4					4
Foreign currency translation adjustments	341					344	(3)
Ending balance (in shares) at Mar. 31, 2022		50,473,423
Ending balance at Mar. 31, 2022	89,213	$ 5	$ (391)	199,264	(92,598)	(17,014)	(53)
Ending balance (in shares) at Mar. 31, 2022			198,740
Beginning balance (in shares) at Dec. 31, 2021		50,402,763
Beginning balance at Dec. 31, 2021	94,648	$ 5	$ (294)	198,649	(86,251)	(17,362)	(99)
Beginning balance (in shares) at Dec. 31, 2021			181,381
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net (loss) income	(9,800)
Foreign currency translation adjustments	(593)
Ending balance (in shares) at Jun. 30, 2022		48,171,500
Ending balance at Jun. 30, 2022	86,795	$ 5	$ (597)	201,489	(96,143)	(17,948)	(11)
Ending balance (in shares) at Jun. 30, 2022			2,662,061
Beginning balance (in shares) at Mar. 31, 2022		50,473,423
Beginning balance at Mar. 31, 2022	89,213	$ 5	$ (391)	199,264	(92,598)	(17,014)	(53)
Beginning balance (in shares) at Mar. 31, 2022			198,740
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net (loss) income	(3,502)				(3,545)		43
Equity-based compensation (in shares)		161,398
Equity-based compensation	2,019			2,019
Employee withholding taxes paid related to net share settlements (in shares)		40,117	40,117
Employee withholding taxes paid related to net share settlements	0		$ (206)	206
Monroe share settlement (in shares)		(2,423,204)	2,423,204
Other comprehensive expense (income)	(1)					(1)
Foreign currency translation adjustments	(934)					(933)	(1)
Ending balance (in shares) at Jun. 30, 2022		48,171,500
Ending balance at Jun. 30, 2022	86,795	$ 5	$ (597)	201,489	(96,143)	(17,948)	(11)
Ending balance (in shares) at Jun. 30, 2022			2,662,061
Beginning balance (in shares) at Dec. 31, 2022		48,402,534
Beginning balance at Dec. 31, 2022	$ 79,870	$ 5	$ 0	204,126	(106,431)	(17,776)	(54)
Beginning balance (in shares) at Dec. 31, 2022	2,423,204		2,423,204
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net (loss) income	$ (38,071)				(38,059)		(12)
Equity-based compensation (in shares)		8,230
Equity-based compensation	1,547			1,547
Collateral shares issued to subordinated creditors (in shares)		1,622,079
Redemption of public warrants (in shares)		0
Other comprehensive expense (income)	95					96	(1)
Foreign currency translation adjustments	533					535	(2)
Ending balance (in shares) at Mar. 31, 2023		50,032,843
Ending balance at Mar. 31, 2023	43,974	$ 5	$ 0	205,673	(144,490)	(17,145)	(69)
Ending balance (in shares) at Mar. 31, 2023			2,423,204
Beginning balance (in shares) at Dec. 31, 2022		48,402,534
Beginning balance at Dec. 31, 2022	$ 79,870	$ 5	$ 0	204,126	(106,431)	(17,776)	(54)
Beginning balance (in shares) at Dec. 31, 2022	2,423,204		2,423,204
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net (loss) income	$ (58,380)
Foreign currency translation adjustments	39
Ending balance (in shares) at Jun. 30, 2023		52,385,919
Ending balance at Jun. 30, 2023	$ 29,234	$ 5	$ 0	211,717	(164,784)	(17,621)	(83)
Ending balance (in shares) at Jun. 30, 2023	2,423,204		2,423,204
Beginning balance (in shares) at Mar. 31, 2023		50,032,843
Beginning balance at Mar. 31, 2023	$ 43,974	$ 5	$ 0	205,673	(144,490)	(17,145)	(69)
Beginning balance (in shares) at Mar. 31, 2023			2,423,204
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net (loss) income	(20,309)				(20,294)		(15)
Equity-based compensation (in shares)		189,664
Equity-based compensation	989			989
Collateral shares issued to subordinated creditors (in shares)		0
Redemption of public warrants (in shares)		0
Other comprehensive expense (income)	19					18	1
Foreign currency translation adjustments	(494)					(494)
Nexus debt conversion (in shares)		2,163,412
Nexxus debt conversion	5,055			5,055
Ending balance (in shares) at Jun. 30, 2023		52,385,919
Ending balance at Jun. 30, 2023	$ 29,234	$ 5	$ 0	$ 211,717	$ (164,784)	$ (17,621)	$ (83)
Ending balance (in shares) at Jun. 30, 2023	2,423,204		2,423,204

Unaudited Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022
Operating activities
Net loss	$ (58,380)	$ (9,800)
Adjustments to reconcile net loss to net cash used in operating activities:
Accretion of interest from convertible notes	1,939	1,242
Gain on forgiveness of debt	0	(7,280)
Loss on debt extinguishment	10,061	6,186
Provision for bad debt expense	165	21
Impairment charges	19,070	0
Equity-based compensation	2,536	2,537
Right of use asset amortization	1,083	1,549
Foreign currency remeasurement	(3,210)	6
Deferred income tax (benefit)	(192)	(94)
Obligations for purchase price	494	362
Embedded derivative	(4,685)	0
Warrant liability	(2,136)	956
Capitalized interest and fees from Blue Torch Credit Facility	10,253	0
Amortization of debt issuance costs	6,031	1,936
Depreciation and amortization	3,744	3,491
Changes in assets and liabilities:
Accounts receivable	1,767	(7,189)
Prepaid expenses and other current assets	2,957	2,507
Accounts payable	5,135	(7,753)
Accrued liabilities	5,336	1,221
Deferred revenue	1,423	2,136
Current VAT receivables and other taxes payable	(1,478)	1,234
Income taxes payable	319	(97)
Operating lease liabilities	(1,263)	(1,666)
Net cash provided by (used in) operating activities	969	(8,495)
Investing activities
Purchase of property and equipment	(892)	(394)
Net cash used in investing activities	(892)	(394)
Financing activities
Proceeds from loans	3,000	58,000
Repayments of borrowings	(5,012)	(37,193)
Payment of debt issuance costs	(2,451)	(8,966)
Cash paid for shares withheld from a grantee to satisfy tax withholding	(18)	(303)
Payments for finance leases	(133)	0
Net cash (used in) provided by financing activities	(4,614)	11,538
Effect of exchange rates on cash	(130)	(10)
Net decrease in cash and cash equivalents	(4,667)	2,639
Cash, cash equivalents and restricted cash at beginning of the period	8,691	8,640
Cash, cash equivalents and restricted cash at end of the period	$ 4,024	$ 11,279

Organization and Basis of Consolidation and Presentation	6 Months Ended
	Jun. 30, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization and Basis of Consolidation and Presentation	Organization and Basis of Consolidation and Presentation Organization AgileThought, Inc. (“AgileThought”) is a global provider of agile-first, end-to-end digital transformation services in the North American market using on-shore and near-shore delivery. The Company’s headquarters is in Irving, Texas. AgileThought’s Class A common stock is listed on the NASDAQ Capital Market (“NASDAQ”) under the symbol “AGIL.” On August 23, 2021 (the “Closing Date”), LIV Capital Acquisition Corp. (“LIVK”), a special purpose acquisition company, and AgileThought (“Legacy AgileThought”) consummated the transactions contemplated by the definitive agreement and plan of merger (“Merger Agreement”), dated May 9, 2021 (“Business Combination”). Pursuant to the terms, Legacy AgileThought merged with and into LIVK, whereupon the separate corporate existence of Legacy AgileThought ceased, with LIVK surviving such merger (the “Surviving Company”). On the Closing Date, the Surviving Company changed its name to AgileThought, Inc. (the “Company”, “AgileThought”, “we” or “us”). Basis of Consolidation and Presentation The Unaudited Condensed Consolidated Financial Statements have been prepared in accordance with the U.S. Generally Accepted Accounting Principles (“U.S. GAAP”) and in accordance with the rules and regulations of the Securities and Exchange Commission (“SEC”). For interim financial reporting not all disclosures normally required in annual Consolidated Financial Statements prepared in accordance with U.S. GAAP are required. In the opinion of management, all adjustments necessary for a fair statement of the financial information, which are of normal and recurring nature, have been made for the interim periods reported. Operating results for the three and six months ended June 30, 2023 are not necessarily indicative of results that may be expected for the year ending December 31, 2023. The balance sheet as of December 31, 2022 has been derived from the audited Consolidated Financial Statements at that date but does not include all of the information and footnotes required by U.S. GAAP for complete financial statements. The unaudited Condensed Consolidated Financial Statements should be read in conjunction with our audited Consolidated Financial Statements for the year ended December 31, 2022 that are included in our annual report on Form 10-K filed with the SEC on March 13, 2023 (“Annual Report”). All intercompany transactions and balances have been eliminated in consolidation. The ownership interest of noncontrolling investors of the Company's subsidiaries are recorded as noncontrolling interest. The Company evaluated subsequent events, if any, that would require an adjustment to the Company's Unaudited Condensed Consolidated Financial Statements or require disclosure in the notes to the Unaudited Condensed Consolidated Financial Statements through the date of issuance of the Unaudited Condensed Consolidated Financial Statements. Where applicable, the notes to these Unaudited Condensed Consolidated Financial Statements have been updated to discuss all significant subsequent events which have occurred. Reclassification The Company has reclassified prior period costs from cost of revenue to selling, general and administrative expenses related to personnel that provide non-billable, administrative services to our clients. Amounts reclassified were $0.6 million and $1.3 million for the three and six months ended June 30, 2022, respectively, and $0.6 million for the three-month period ended March 31, 2023 within the six month period ended June 30, 2023. This reclassification had no effect on the reported results of operations or cash flows. Liquidity and Going Concern These Unaudited Condensed Consolidated Financial Statements have been prepared in accordance with U.S. GAAP assuming the Company will continue as a going concern. The going concern assumption contemplates the realization of assets and satisfaction of liabilities in the normal course of business. However, substantial doubt about the Company’s ability to continue as a going concern exists. As discussed in Note 7, Long-term Debt, the Company is currently in default under its Blue Torch Credit Facility. This default triggered cross-defaults under our Second Lien Facility, requiring a reclassification to our total current portion of long-term debt from $37.2 million as of December 31, 2022 to $91.1 million on June 30, 2023. The Company's current liabilities have been adversely impacted and resulted in a negative working capital of $103.7 million. The Blue Torch Credit Facility lenders had granted a forbearance limiting the immediate acceleration of the debt, which forbearance expired on May 26, 2023. As of July 31, 2023, the Company had available cash of $3.8 million and will require additional liquidity to satisfy its current debt obligations and to continue its operations over the next 12 months.In an effort to alleviate these conditions, the Company is evaluating strategies to obtain the required additional funding for future operations. These strategies may include, but are not limited to, seeking private equity financing, restructuring our debt, seeking strategic merger and acquisition alternatives, and restructuring operations to increase revenues and decrease expenses. However, given the Company's performance in addition to the impact of the economic downturn on the U.S. and global financial markets, the Company may be unable to access further equity or debt financing when needed. As such, there can be no assurance that the Company will be able to obtain additional liquidity when needed or under acceptable terms, if at all. The result of such inability, whether individually or in the aggregate, will adversely impact our financial condition and could cause us to curtail or cease operations or to pursue other strategic alternatives. The Unaudited Condensed Consolidated Financial Statements do not include any adjustments to the carrying amounts and classification of assets, liabilities, and reported expenses that may be necessary if the Company were unable to continue as a going concern.

Summary of Significant Accounting Policies	6 Months Ended
Summary of Significant Accounting Policies	Jun. 30, 2023
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Summary of Significant Accounting Policies Refer to Note 2, Summary of Significant Accounting Policies, within our annual Consolidated Financial Statements included in our 2022 Annual Report for the full listing of significant accounting policies. Use of Estimates The preparation of financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions about future events that affect the amounts reported in the Unaudited Condensed Consolidated Financial Statements. We make significant estimates with respect to intangible assets, goodwill, depreciation, amortization, income taxes, equity-based compensation, contingencies, fair value of assets and liabilities acquired, purchase price obligations in connection with business combinations, fair value of embedded derivatives, and fair value of warrant liability. To the extent the actual results differ materially from these estimates and assumptions, the Company’s future financial statements could be materially affected. Accounting Pronouncements The authoritative bodies release standards and guidance, which are assessed by management for impact on the Company’s Unaudited Condensed Consolidated Financial Statements. The Company did not adopt or identify any Accounting Standards Updates (“ASUs”) that have yet to be adopted for the six months ended June 30, 2023 in the Company’s Unaudited Condensed Consolidated Financial Statements.

Fair Value Measurements

6 Months Ended

Jun. 30, 2023

Fair Value Disclosures [Abstract]

Fair Value Measurements

Long-term Debt

The following table summarizes our instruments where fair value differs from carrying value:


	Fair Value Hierarchy Level	June 30, 2023				December 31, 2022
(in thousands USD)		Carry Amount		Fair Value		Carry Amount		Fair Value

Second Lien Facility	Level 3	$	12,777	$	7,341	$	19,409	$	17,990
Blue Torch Credit Facility	Level 3	69,567		65,536		55,000		52,888
Purchase Price Obligation Note Payable	Level 3	10,737		9,320		10,243		8,837

Warrant Liability

The following table presents the changes in the fair value of the private warrant liability at June 30, 2023:


(in thousands USD)	Private Placement Warrants
Beginning balance, January 1, 2023	$	2,306

Change in valuation inputs and other assumptions	(2,136)
Ending balance, June 30, 2023	$	170

Embedded Derivative Asset (Liability)

The following table presents the changes in the fair value of the embedded derivative assets (liabilities) at June 30, 2023:


(in thousands USD)	Embedded Derivative Asset (Liability)
Beginning balance, January 1, 2023	$	(7)

Change in valuation inputs and other assumptions	4,685
Nexxus conversion	$	(4,678)
Ending balance, June 30, 2023	$	—

Balance Sheet Details

6 Months Ended

Jun. 30, 2023

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Balance Sheet Details

The following table provides detail of select balance sheet items:


(in thousands USD)	June 30, 2023		December 31, 2022

Cash and cash equivalents	$	3,779	$	8,478
Restricted cash	245		213
Total cash, cash equivalents and restricted cash	$	4,024	$	8,691


(in thousands USD)	June 30, 2023		December 31, 2022

Accounts receivables	$	12,980	$	15,839
Unbilled accounts receivables	13,827		12,945

Other receivables	815		435
Allowance for doubtful accounts	(347)		(158)
Total accounts receivable, net	$	27,275	$	29,061


(in thousands USD)	June 30, 2023		December 31, 2022

Employee retention credit	$	2,019	$	4,775
Income tax receivables	3,619		3,077
Prepaid expenses and other current assets	1,679		2,008
Total prepaid expenses and other current assets	$	7,317	$	9,860


(in thousands USD)	June 30, 2023		December 31, 2022

Accrued wages, vacation & other employee related items	$	7,482	$	3,362
Accrued interest	257		978
Accrued incentive compensation	1,681		712
Accrued services	4,129		3,426

Other accrued liabilities	716		636
Total accrued liabilities	$	14,265	$	9,114

The following table is a rollforward of the allowance for doubtful accounts:


	Six Months Ended June 30,
(in thousands USD)	2023		2022
Beginning balance, January 1	$	158	$	188
Charges to expense	165		21
Foreign currency translation	24		1
Ending balance	$	347	$	210

The following table provides a roll-forward of the obligation related to the 2019 acquisition due to the seller:


(in thousands USD)	Purchase Price Obligation Note Payable
Opening balance, January 1, 2023	$	10,243





Accrued interest on the contingent consideration	494

Ending balance, June 30, 2023	10,737
Less: Current portion	10,737
Purchase price obligation note payable, net of current portion	$	—

Property and Equipment, Net

6 Months Ended

Jun. 30, 2023

Property, Plant and Equipment [Abstract]

Property and Equipment, Net

Property and equipment, net consist of the following:


(in thousands USD)	June 30, 2023		December 31, 2022
Computer equipment	$	571	$	4,366
Leasehold improvements	61		1,352
Furniture and equipment	953		1,328
Computer software	4,296		3,264
Transportation equipment	4		24
Finance lease right-of-use assets	374		643
	6,259		10,977
Less: accumulated depreciation	(2,845)		(7,733)
Property and equipment, net	$	3,414	$	3,244

Goodwill and Intangible Assets, Net

6 Months Ended

Jun. 30, 2023

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Intangible Assets, Net

The following table presents changes in the goodwill balances as of June 30, 2023:


(in thousands USD)	LATAM		USA		Total
December 31, 2022	$	40,490	$	30,694	$	71,184


Impairments charges	(19,070)		—		(19,070)
Foreign currency translation	1,173		—		1,173
June 30, 2023	$	22,593	$	30,694	$	53,287

Summary of our finite-lived intangible assets is as follows:


	As of June 30, 2023
(in thousands USD)	Gross Carrying Amount		Currency Translation Adjustment		Accumulated Amortization		Net Carrying Amount		Weighted Average Remaining Useful Life (Years)
Customer relationships	$	89,915	$	2,110	$	(32,144)	59,881		10.3
Tradename	1,234		110		(623)		721		2.4
Total	$	91,149	$	2,220	$	(32,767)	$	60,602	10.2


	As of December 31, 2022
(in thousands USD)	Gross Carrying Amount		Currency Translation Adjustment		Accumulated Amortization		Net Carrying Amount		Weighted Average Remaining Useful Life (Years)
Customer relationships	$	89,915	$	(72)	(29,250)		$	60,593	10.8
Tradename	1,234		16		(488)		762		2.9
Total	$	91,149	$	(56)	$	(29,738)	$	61,355	10.7

In 2021, the Company changed the estimated life of a certain tradename from indefinite to finite-lived and began amortizing it over the average remaining economic life of five years.

Long-term Debt

6 Months Ended

Jun. 30, 2023

Debt Disclosure [Abstract]

Long-term Debt

Long-term debt as of June 30, 2023 and December 31, 2022 consists of the following:


(in thousands USD)	June 30, 2023		December 31, 2022
Borrowings under revolving credit agreement, principal due January 1, 2025	$	6,283	$	3,000
Borrowings under term loan, principal due January 1, 2025	69,567		55,000
Unamortized debt issuance costs and debt discount(a)	—		(4,817)
Blue Torch Credit Facility, net of unamortized debt issuance costs and debt discount	75,850		53,183






Paycheck Protection Program loans, 1% interest, due May 2, 2025	187		234

Subordinated promissory note payable with a related party, 20% effective December 21, 2021, principal due March 31, 2023	776		673

Subordinated debt, guaranteed by a related party, principal due July 27, 2023	1,580		3,700
Unamortized debt issuance costs(a)	(48)		(70)
Subordinated debt, guaranteed by a related party, net of unamortized debt issuance costs	1,532		3,630

Convertible note payable with a related party, 11% interest capitalized every three months, principal due September 15, 2026	46		44
Convertible note payable with a related party, 11% interest capitalized every three months, principal due July 1, 2025	3,555		3,365
Convertible note payable with a related party, 17.41% interest capitalized every three months, principal due July 1, 2025	9,176		7,423
Convertible note payable with a related party, 11% interest capitalized every three months, principal due June 15, 2023	—		3,724
Convertible note payable with a related party, 17.41% interest capitalized every three months, principal due June 15, 2023	—		4,853
Unamortized debt premium and debt discount(a)	—		(1,073)
Second Lien Facility, net of unamortized debt premium and debt discount	12,777		18,336

Total debt, net of unamortized debt issuance costs, debt premium, and debt discount	91,122		76,056
Total financing obligations	397		533
Less: current portion of debt and financing obligations	(91,236)		(37,194)
Long-term debt and financing obligations, net of unamortized debt issuance costs, debt premium and debt discount, and current portion	$	283	$	39,395

_________________

Blue Torch Credit Facility

November 1, 2022, the Company entered into an amendment to further extend the period of time which the Company has to satisfy certain reporting and post-closing obligations.

Second Lien Facility

exercising any rights and remedies under their loans until May 10, 2023 (and are otherwise not permitted to accelerate the debt until the Blue Torch Credit Facility is paid in full).

AGS Subordinated Promissory Note

Exitus Capital Subordinated Debt

The Company's default status on the Blue Torch Credit Facility also triggered a cross-default on the Exitus Capital Subordinated Debt.

Paycheck Protection Program Loans

Prior First Lien Facility

On March 22, 2021, the Company used $20.0 million from proceeds of issuance of preferred stock to partially pay the First Lien Facility.

Financial Covenants

The Blue Torch Credit Facility establishes the following financial covenants for the consolidated group:

Revenue. Requires the Company's trailing annual aggregate revenue to exceed $150.0 million as of the end of each fiscal month.

Computation Period Ending

Leverage Ratio

June 30, 2023

6.00:1.00

July 31, 2023

5.28:1.00

August 31, 2023

4.51:1.00

September 30, 2023

4.12:1.00

October 31, 2023

3.50:1.00

November 30, 2023

3.14:1.00

December 31, 2023

4.63:1.00

January 31, 2024 and each fiscal month ending thereafter

3.50:1.00

12-month trailing EBITDA of at least the following for each fiscal month end.


Computation Period Ending	EBITDA



June 30, 2023	$	10,607,000
July 31, 2023	12,023,000
August 31, 2023	14,055,000
September 30, 2023	15,415,000
October 31, 2023	18,117,000
November 30, 2023	20,224,000
December 31, 2023 and each fiscal month ending thereafter	13,707,000

The Second Lien Facility establishes the following financial covenants for the consolidated group:

Revenue. Requires the Company's trailing annual aggregate revenue to exceed $120.0 million as of the end of each fiscal month.

Computation Period Ending

First Lien Leverage Ratio

June 30, 2023

7.20:1.00

July 31, 2023

6.34:1.00

August 31, 2023

5.41:1.00

September 30, 2023

4.94:1.00

October 31, 2023

4.20:1.00

November 30, 2023

3.77:1.00

December 31, 2023

5.56:1.00

January 31, 2024 and each fiscal quarter ending thereafter

4.20:1.00

EBITDA. The Company is subject to an additional covenant as a result of the failure to make the $15.0 million payment under Amendment No. 4 of the Blue Torch Credit Facility by April 15, 2023, which is a covenant to maintain a minimum EBITDA. The Company is required to maintain a 12-month trailing EBITDA of at least the following for each fiscal month end.


Computation Period Ending												EBITDA



June 30, 2023												8,485,600
July 31, 2023												9,618,400
August 31, 2023												11,244,000
September 30, 2023												12,332,000
October 31, 2023												14,493,600
November 30, 2023												16,179,200
December 31, 2023 and each fiscal month end thereafter												10,965,600

The Company was not compliant with all financial covenants as of June 30, 2023.

Other Income, net

6 Months Ended

Jun. 30, 2023

Other Income and Expenses [Abstract]

Other Income, net

Items included in other income, net in the Unaudited Condensed Consolidated Statements of Operations are as follows:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Foreign exchange gain	$	1,481	$	(263)	$	3,210	$	(6)
Forgiveness of PPP loans	—		—		—		7,280


Other non-operating expense	(361)		(251)		(372)		(467)
Total other income, net	$	1,120	$	(514)	$	2,838	$	6,807

Income Taxes

6 Months Ended

Jun. 30, 2023

Income Tax Disclosure [Abstract]

Income Taxes

Income tax expense and effective income tax rate were as follows for the periods indicated:


	Three Months Ended June 30,						Six Months Ended June 30,
(in thousands USD)	2023			2022			2023			2022
Income tax expense	$	430		$	(28)		$	449		$	223
Effective tax rates	(2.2		%)	0.8		%	(0.8		%)	(2.3		%)

Net Revenues

6 Months Ended

Jun. 30, 2023

Revenue from Contract with Customer [Abstract]

Net Revenues

Disaggregated revenues by contract type and the timing of revenue recognition are as follows:


(in thousands USD)	Timing of Revenue Recognition	Three Months Ended June 30,				Six Months Ended June 30,
Revenues by Contract Type		2023		2022		2023		2022

Time and materials	over time	$	26,278	$	32,851	$	54,395	$	66,102
Fixed price	over time	12,047		13,315		25,774		24,288
Total		$	38,325	$	46,166	$	80,169	$	90,390

Liabilities by contract related to contracts with customers

Major Customers

The Company derived 20% and 13% of its revenues from one significant customer for the three months ended June 30, 2023 and 2022, respectively.

The Company derived 20% and 13% of its revenues from one significant customer for the six months ended June 30, 2023 and 2022, respectively.

Segment Reporting and Geographic Information

6 Months Ended

Jun. 30, 2023

Segment Reporting [Abstract]

Segment Reporting and Geographic Information

The following table presents the Company's geographic net revenues based on the geographic market where revenues are accumulated, as determined by customer location:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
United States	$	22,436	$	29,287	$	48,550	$	58,285
Latin America	15,889		16,879		31,619		32,105
Total	$	38,325	$	46,166	$	80,169	$	90,390

The following table presents certain of our long-lived assets by geographic area, which includes property and equipment, net and operating lease right of use assets, net:


(in thousands USD)	June 30, 2023		December 31, 2022
United States	$	3,609	$	4,077
Latin America	4,263		5,629
Total long-lived assets	$	7,872	$	9,706

Restructuring

6 Months Ended

Jun. 30, 2023

Restructuring and Related Activities [Abstract]

Restructuring

The following table summarizes the Company’s restructuring activities included in accrued liabilities:


(in thousands USD)	Organization Restructuring
Balance as of December 31, 2022	$	615
Restructuring charges	3,618
Payments	(2,649)
Balance as of June 30, 2023	$	1,584

Warrants	6 Months Ended
Warrants	Jun. 30, 2023
Warrants Disclosure [Abstract]
Warrants	Warrants In connection with the Business Combination, each public and private placement warrant of LIVK was assumed by the Company and represents the right to purchase one share of the Company's common stock upon exercise of such warrant. The Company reviewed the accounting for both its public warrants and private warrants and determined that its public warrants should be accounted for as equity while the private warrants should be accounted for as liabilities in the Consolidated Balance Sheets. The fair value of private placement warrants is remeasured quarterly. Refer to Note 3, Fair Value Measurements, for additional information. As part of LIVK's initial public offering, 8,050,000 public warrants (“Public Warrants”) were sold. The Public Warrants entitle the holder to purchase one share of common stock at a price of $11.50 per share. Public Warrants may only be exercised for a whole number of shares. No fractional shares will be issued upon exercise of the Public Warrants. The Public Warrants became exercisable when the Company completed an effective registration statement. The Public Warrants will expire five years from the completion of a Business Combination or earlier upon redemption or liquidation. Following the closing of the merger between LIV Capital and AgileThought and the filing of the registration statement, the Company has one single class of voting common stock (Class A shares) and as such the Company would not be precluded from classifying the public warrants as equity as those warrants are indexed to the Company's own stock and a net cash settlement could only be triggered in circumstances in which the holders of the shares underlying the contract (Class A shares would also receive cash. Additionally, LIVK consummated a private placement of 2,811,250 warrants (“Private Placement Warrants”). The Private Placement Warrants entitle the holder to purchase one share of common stock at a price of $11.50 per share. The Private Placement Warrants are identical to the Public Warrants, except that the Private Placement Warrants and the common stock issuable upon the exercise of the Private Placement Warrants were not transferable, assignable or salable until 30 days after the completion of the Business Combination. Additionally, the Private Placement Warrants are exercisable on a cashless basis and are non-redeemable so long as they are held by the initial purchasers or their permitted transferees. If the Private Placement Warrants are held by someone other than the initial purchasers or their permitted transferees, the Private Placement Warrants are redeemable by the Company and exercisable by such holders on the same basis as the Public Warrants. The Company will not be obligated to deliver any common stock pursuant to the exercise of a Public Warrant and will have no obligation to settle such Public Warrant exercise unless a registration statement under the Securities Act covering the issuance of the common stock issuable upon exercise of the Public Warrants is then effective and a prospectus relating thereto is current, subject to the Company satisfying its obligations with respect to registration. The Company filed a Form S-1 to register the shares issuable upon exercise of the Public Warrants which was declared effective on September 27, 2021. No Public Warrant will be exercisable for cash or on a cashless basis, and the Company will not be obligated to issue any shares to holders seeking to exercise their Public Warrants, unless the issuance of the shares upon such exercise is registered or qualified under the securities laws of the state of the exercising holder, or an exemption from registration is available. Once the warrants become exercisable, the Company may redeem the Public Warrants: •in whole and not in part; •at a price of $0.01 per warrant; •upon not less than 30 days’ prior written notice of redemption to each warrant holder and if, and only if, the reported last sale price of the common stock equals or exceeds $18.00 per share (as adjusted for stock splits, stock dividends, reorganizations and recapitalizations), for any 20 trading days within a 30 trading day period commencing after the warrants become exercisable and ending on the third business day prior to the notice of redemption to warrant holders; and •if, and only if, there is a current registration statement in effect with respect to the common stock underlying such warrants. If and when the Public Warrants become redeemable by the Company, the Company may exercise its redemption right even if it is unable to register or qualify the underlying securities for sale under all applicable state securities laws. If the Company calls the Public Warrants for redemption, management will have the option to require all holders that wish to exercise the Public Warrants to do so on a “cashless basis,” as described in the warrant agreement. The exercise price and number of ordinary shares issuable upon exercise of the Public Warrants may be adjusted in certain circumstances including in the event of a share dividend, extraordinary dividend or recapitalization, reorganization, merger or consolidation. However, the Public Warrants will not be adjusted for issuances of ordinary shares at a price below its exercise price. Additionally, in no event will the Company be required to net cash settle the Public Warrants. As of June 30, 2023, there were 8,049,980 public warrants and 2,811,250 private placement warrants outstanding.

Stockholders’ Equity	6 Months Ended
Stockholders’ Equity	Jun. 30, 2023
Equity [Abstract]
Stockholders’ Equity	Stockholders’ Equity As a result of the Business Combination, the Company authorized two classes of common stock: common stock and preferred stock. Common Stock As of June 30, 2023, the Company has 210,000,000 shares of common stock authorized, and 52,385,919 shares issued. Common stock has par value of $0.0001 per share. Holders of common stock are entitled to one vote per share. On February 10, 2023, the Company issued 1,622,079 shares to its subordinated creditors to serve as collateral. The Company is obligated to issue additional shares to the creditors from time to time if the value of the shares held by them is less two times than the outstanding principal amount of the loan. See Note 7, Long-Term Debt, for further information. On June 15, 2023, the Company issued 2,163,412 shares to Nexxus Capital as a result of the mandatory debt conversion. See Note 7, Long-Term Debt, for further information. For the six months ended June 30, 2023, the Company issued 197,894 shares to senior employees and directors under the 2021 Equity Incentive Plan that are subject to a service vesting condition. See Note 16, Equity-based Arrangements, for further information. Preferred Stock Under the Company's certificate of incorporation, the Company is authorized to issue 10,000,000 shares of preferred stock having par value of $0.0001 per share. The Company's Board of Directors has the authority to issue shares of preferred stock in one or more series and to determine preferences, privileges, and restrictions, including voting rights, of those shares. As of June 30, 2023, no preferred stock shares were issued and outstanding.

Loss Per Share

6 Months Ended

Jun. 30, 2023

Earnings Per Share [Abstract]

Loss Per Share

The following table sets forth the computation of basic and diluted net loss per share, attributable to common stockholders:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD, except share and loss per share data)	2023		2022		2023		2022
Net loss attributable to common stockholders	$	(20,294)	$	(3,545)	$	(58,353)	$	(9,892)



Weighted average number of common stock - basic and diluted	48,819,648		46,043,419		48,079,580		46,028,557




Loss per common share attributable to common stockholders:
Basic	$	(0.42)	$	(0.08)	$	(1.21)	$	(0.21)
Diluted	(0.42)		(0.08)		(1.21)		(0.21)

The following table presents securities that are excluded from the computation of diluted net loss per common stock as of the periods presented because including them would have been antidilutive:


	June 30,
	2023	2022
Public and private warrants	10,861,230	10,861,230
Common stock held by administrative agent with restricted resale rights	1,622,079	2,016,129
Unvested 2021 Plan awards for common stock with a service condition	1,831,411	1,152,284
Unvested 2021 Plan awards for common stock with a market condition	2,316,829	3,011,780
Unvested 2021 Plan awards for common stock with a performance condition	4,280,000	—

Equity-based Arrangements

6 Months Ended

Jun. 30, 2023

Share-Based Payment Arrangement [Abstract]

Equity-based Arrangements

2021 Equity Incentive Plan

Service Condition Awards

The Company recorded the following compensation costs related to service condition awards for the six months ended June 30, 2023 and 2022.


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Service Condition Awards - Expense	$	635	$	1,566	$	1,638	$	1,944

The following table summarizes the service condition awards activity for the six months ended June 30, 2023, and provides information for service condition awards outstanding as of June 30, 2023:


	2023
	Number of Awards	Weighted Average Fair Value
Unvested shares at January 1	899,210	$	4.46
Granted	1,476,980	$	2.04
Vested	(359,992)	$	4.47
Forfeited	(184,787)	$	4.44
Unvested shares at June 30	1,831,411	$	4.41

The fair value of the grants and vested awards for the three and six months ended June 30, 2023 was $2.2 million and $1.6 million, respectively.

Market Condition Awards

The Company recorded the following compensation costs related to market condition awards for the six months ended June 30, 2023 and 2022.


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Market Condition Awards - Expense	$	354	$	454	$	898	$	594

The following table summarizes the market condition awards activity for the six months ended June 30, 2023, and provides information for market condition awards outstanding as of June 30, 2023:


	2023
	Number of Awards	Weighted Average Fair Value
Unvested shares at January 1	3,001,774	$	2.49
Granted	87,570	$	2.00
Vested	—	$	—
Forfeited	(772,515)	$	2.24
Unvested shares at June 30	2,316,829	$	2.49

The fair value of the grants for the six months ended June 30, 2023 was $0.3 million. No market condition awards were vested.

Performance Condition Awards

Employee Stock Purchase Plan

Commitment and Contingencies	6 Months Ended
Commitment and Contingencies	Jun. 30, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and ContingenciesThe Company is, from time to time, involved in certain legal proceedings, inquiries, claims and disputes, which arise in the ordinary course of business. Although management cannot predict the outcomes of these matters, management does not believe these actions will have a material, adverse effect on the Company’s Unaudited Condensed Consolidated Balance Sheets, Unaudited Condensed Consolidated Statements of Operations or Unaudited Condensed Consolidated Statements of Cash Flows. As of June 30, 2023 and December 31, 2022, the Company had labor lawsuits in process, whose resolution is pending. As of June 30, 2023 and December 31, 2022, the Company has recorded liabilities for labor lawsuits and/or litigation of $0.7 million and $0.6 million, respectively.

Supplemental Cash Flows

6 Months Ended

Jun. 30, 2023

Cash and Cash Equivalents [Abstract]

Supplemental Cash Flows

The following table provides detail of non-cash activity and cash flow information:


(in thousands USD)	Six Months Ended June 30,
Supplemental disclosure of non-cash investing activities & cash flow information	2023	2022


Cash paid during the year for income tax	461	—
Forgiveness of PPP loans	—	7,280
Right-of-use assets obtained in exchange for operating lease liabilities	22	1,359
Assets obtained in exchange for a finance lease obligation	31	—
Cash paid during the period for interest	2,148	1,489
Fees capitalized by creditor	7,500	—

Subsequent Events	6 Months Ended
Subsequent Events	Jun. 30, 2023
Subsequent Events [Abstract]
Subsequent Events	Subsequent EventsManagement has evaluated all subsequent events until August 14, 2023, when the unaudited condensed consolidated financial statements were issued. Accordingly, where applicable, the notes to these Unaudited Condensed Consolidated Financial Statements have been updated and adjustments to the Company's Unaudited Condensed Consolidated Financial Statements have been reflected.

Summary of Significant Accounting Policies (Policies)	6 Months Ended
Summary of Significant Accounting Policies (Policies)	Jun. 30, 2023
Accounting Policies [Abstract]
Basis of Consolidation and Presentation	Basis of Consolidation and Presentation The Unaudited Condensed Consolidated Financial Statements have been prepared in accordance with the U.S. Generally Accepted Accounting Principles (“U.S. GAAP”) and in accordance with the rules and regulations of the Securities and Exchange Commission (“SEC”). For interim financial reporting not all disclosures normally required in annual Consolidated Financial Statements prepared in accordance with U.S. GAAP are required. In the opinion of management, all adjustments necessary for a fair statement of the financial information, which are of normal and recurring nature, have been made for the interim periods reported. Operating results for the three and six months ended June 30, 2023 are not necessarily indicative of results that may be expected for the year ending December 31, 2023. The balance sheet as of December 31, 2022 has been derived from the audited Consolidated Financial Statements at that date but does not include all of the information and footnotes required by U.S. GAAP for complete financial statements. The unaudited Condensed Consolidated Financial Statements should be read in conjunction with our audited Consolidated Financial Statements for the year ended December 31, 2022 that are included in our annual report on Form 10-K filed with the SEC on March 13, 2023 (“Annual Report”). All intercompany transactions and balances have been eliminated in consolidation. The ownership interest of noncontrolling investors of the Company's subsidiaries are recorded as noncontrolling interest. The Company evaluated subsequent events, if any, that would require an adjustment to the Company's Unaudited Condensed Consolidated Financial Statements or require disclosure in the notes to the Unaudited Condensed Consolidated Financial Statements through the date of issuance of the Unaudited Condensed Consolidated Financial Statements. Where applicable, the notes to these Unaudited Condensed Consolidated Financial Statements have been updated to discuss all significant subsequent events which have occurred.
Use of Estimates	Use of EstimatesThe preparation of financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions about future events that affect the amounts reported in the Unaudited Condensed Consolidated Financial Statements. We make significant estimates with respect to intangible assets, goodwill, depreciation, amortization, income taxes, equity-based compensation, contingencies, fair value of assets and liabilities acquired, purchase price obligations in connection with business combinations, fair value of embedded derivatives, and fair value of warrant liability. To the extent the actual results differ materially from these estimates and assumptions, the Company’s future financial statements could be materially affected.
Accounting Pronouncements	Accounting Pronouncements The authoritative bodies release standards and guidance, which are assessed by management for impact on the Company’s Unaudited Condensed Consolidated Financial Statements. The Company did not adopt or identify any Accounting Standards Updates (“ASUs”) that have yet to be adopted for the six months ended June 30, 2023 in the Company’s Unaudited Condensed Consolidated Financial Statements.

Fair Value Measurements (Tables)

6 Months Ended

Jun. 30, 2023

Fair Value Disclosures [Abstract]

Schedule of Fair Value Instruments

The following table summarizes our instruments where fair value differs from carrying value:


	Fair Value Hierarchy Level	June 30, 2023				December 31, 2022
(in thousands USD)		Carry Amount		Fair Value		Carry Amount		Fair Value

Second Lien Facility	Level 3	$	12,777	$	7,341	$	19,409	$	17,990
Blue Torch Credit Facility	Level 3	69,567		65,536		55,000		52,888
Purchase Price Obligation Note Payable	Level 3	10,737		9,320		10,243		8,837

Schedule of Roll-Forward of Fair Value Liabilities

The following table presents the changes in the fair value of the private warrant liability at June 30, 2023:


(in thousands USD)	Private Placement Warrants
Beginning balance, January 1, 2023	$	2,306

Change in valuation inputs and other assumptions	(2,136)
Ending balance, June 30, 2023	$	170

The following table presents the changes in the fair value of the embedded derivative assets (liabilities) at June 30, 2023:


(in thousands USD)	Embedded Derivative Asset (Liability)
Beginning balance, January 1, 2023	$	(7)

Change in valuation inputs and other assumptions	4,685
Nexxus conversion	$	(4,678)
Ending balance, June 30, 2023	$	—

The following table provides a roll-forward of the obligation related to the 2019 acquisition due to the seller:


(in thousands USD)	Purchase Price Obligation Note Payable
Opening balance, January 1, 2023	$	10,243





Accrued interest on the contingent consideration	494

Ending balance, June 30, 2023	10,737
Less: Current portion	10,737
Purchase price obligation note payable, net of current portion	$	—

Balance Sheet Details (Tables)

6 Months Ended

Jun. 30, 2023

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Selected Balance Sheet Items

The following table provides detail of select balance sheet items:


(in thousands USD)	June 30, 2023		December 31, 2022

Cash and cash equivalents	$	3,779	$	8,478
Restricted cash	245		213
Total cash, cash equivalents and restricted cash	$	4,024	$	8,691


(in thousands USD)	June 30, 2023		December 31, 2022

Accounts receivables	$	12,980	$	15,839
Unbilled accounts receivables	13,827		12,945

Other receivables	815		435
Allowance for doubtful accounts	(347)		(158)
Total accounts receivable, net	$	27,275	$	29,061


(in thousands USD)	June 30, 2023		December 31, 2022

Employee retention credit	$	2,019	$	4,775
Income tax receivables	3,619		3,077
Prepaid expenses and other current assets	1,679		2,008
Total prepaid expenses and other current assets	$	7,317	$	9,860


(in thousands USD)	June 30, 2023		December 31, 2022

Accrued wages, vacation & other employee related items	$	7,482	$	3,362
Accrued interest	257		978
Accrued incentive compensation	1,681		712
Accrued services	4,129		3,426

Other accrued liabilities	716		636
Total accrued liabilities	$	14,265	$	9,114

Schedule of Allowance for Doubtful Accounts

The following table is a rollforward of the allowance for doubtful accounts:


	Six Months Ended June 30,
(in thousands USD)	2023		2022
Beginning balance, January 1	$	158	$	188
Charges to expense	165		21
Foreign currency translation	24		1
Ending balance	$	347	$	210

Schedule of Roll-Forward of Fair Value Liabilities

The following table presents the changes in the fair value of the private warrant liability at June 30, 2023:


(in thousands USD)	Private Placement Warrants
Beginning balance, January 1, 2023	$	2,306

Change in valuation inputs and other assumptions	(2,136)
Ending balance, June 30, 2023	$	170

The following table presents the changes in the fair value of the embedded derivative assets (liabilities) at June 30, 2023:


(in thousands USD)	Embedded Derivative Asset (Liability)
Beginning balance, January 1, 2023	$	(7)

Change in valuation inputs and other assumptions	4,685
Nexxus conversion	$	(4,678)
Ending balance, June 30, 2023	$	—

The following table provides a roll-forward of the obligation related to the 2019 acquisition due to the seller:


(in thousands USD)	Purchase Price Obligation Note Payable
Opening balance, January 1, 2023	$	10,243





Accrued interest on the contingent consideration	494

Ending balance, June 30, 2023	10,737
Less: Current portion	10,737
Purchase price obligation note payable, net of current portion	$	—

Property and Equipment, Net (Tables)

6 Months Ended

Jun. 30, 2023

Property, Plant and Equipment [Abstract]

Schedule of Property and Equipment, Net

Property and equipment, net consist of the following:


(in thousands USD)	June 30, 2023		December 31, 2022
Computer equipment	$	571	$	4,366
Leasehold improvements	61		1,352
Furniture and equipment	953		1,328
Computer software	4,296		3,264
Transportation equipment	4		24
Finance lease right-of-use assets	374		643
	6,259		10,977
Less: accumulated depreciation	(2,845)		(7,733)
Property and equipment, net	$	3,414	$	3,244

Goodwill and Intangible Assets, Net (Tables)

6 Months Ended

Jun. 30, 2023

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Changes in Goodwill

The following table presents changes in the goodwill balances as of June 30, 2023:


(in thousands USD)	LATAM		USA		Total
December 31, 2022	$	40,490	$	30,694	$	71,184


Impairments charges	(19,070)		—		(19,070)
Foreign currency translation	1,173		—		1,173
June 30, 2023	$	22,593	$	30,694	$	53,287

Schedule of Finite-Lived Intangible Assets

Summary of our finite-lived intangible assets is as follows:


	As of June 30, 2023
(in thousands USD)	Gross Carrying Amount		Currency Translation Adjustment		Accumulated Amortization		Net Carrying Amount		Weighted Average Remaining Useful Life (Years)
Customer relationships	$	89,915	$	2,110	$	(32,144)	59,881		10.3
Tradename	1,234		110		(623)		721		2.4
Total	$	91,149	$	2,220	$	(32,767)	$	60,602	10.2


	As of December 31, 2022
(in thousands USD)	Gross Carrying Amount		Currency Translation Adjustment		Accumulated Amortization		Net Carrying Amount		Weighted Average Remaining Useful Life (Years)
Customer relationships	$	89,915	$	(72)	(29,250)		$	60,593	10.8
Tradename	1,234		16		(488)		762		2.9
Total	$	91,149	$	(56)	$	(29,738)	$	61,355	10.7

Long-term Debt (Tables)

6 Months Ended

Jun. 30, 2023

Debt Disclosure [Abstract]

Schedule of Long-term Debt

Long-term debt as of June 30, 2023 and December 31, 2022 consists of the following:


(in thousands USD)	June 30, 2023		December 31, 2022
Borrowings under revolving credit agreement, principal due January 1, 2025	$	6,283	$	3,000
Borrowings under term loan, principal due January 1, 2025	69,567		55,000
Unamortized debt issuance costs and debt discount(a)	—		(4,817)
Blue Torch Credit Facility, net of unamortized debt issuance costs and debt discount	75,850		53,183






Paycheck Protection Program loans, 1% interest, due May 2, 2025	187		234

Subordinated promissory note payable with a related party, 20% effective December 21, 2021, principal due March 31, 2023	776		673

Subordinated debt, guaranteed by a related party, principal due July 27, 2023	1,580		3,700
Unamortized debt issuance costs(a)	(48)		(70)
Subordinated debt, guaranteed by a related party, net of unamortized debt issuance costs	1,532		3,630

Convertible note payable with a related party, 11% interest capitalized every three months, principal due September 15, 2026	46		44
Convertible note payable with a related party, 11% interest capitalized every three months, principal due July 1, 2025	3,555		3,365
Convertible note payable with a related party, 17.41% interest capitalized every three months, principal due July 1, 2025	9,176		7,423
Convertible note payable with a related party, 11% interest capitalized every three months, principal due June 15, 2023	—		3,724
Convertible note payable with a related party, 17.41% interest capitalized every three months, principal due June 15, 2023	—		4,853
Unamortized debt premium and debt discount(a)	—		(1,073)
Second Lien Facility, net of unamortized debt premium and debt discount	12,777		18,336

Total debt, net of unamortized debt issuance costs, debt premium, and debt discount	91,122		76,056
Total financing obligations	397		533
Less: current portion of debt and financing obligations	(91,236)		(37,194)
Long-term debt and financing obligations, net of unamortized debt issuance costs, debt premium and debt discount, and current portion	$	283	$	39,395

_________________

Computation Period Ending

Leverage Ratio

June 30, 2023

6.00:1.00

July 31, 2023

5.28:1.00

August 31, 2023

4.51:1.00

September 30, 2023

4.12:1.00

October 31, 2023

3.50:1.00

November 30, 2023

3.14:1.00

December 31, 2023

4.63:1.00

January 31, 2024 and each fiscal month ending thereafter

3.50:1.00


Computation Period Ending	EBITDA



June 30, 2023	$	10,607,000
July 31, 2023	12,023,000
August 31, 2023	14,055,000
September 30, 2023	15,415,000
October 31, 2023	18,117,000
November 30, 2023	20,224,000
December 31, 2023 and each fiscal month ending thereafter	13,707,000

Computation Period Ending

First Lien Leverage Ratio

June 30, 2023

7.20:1.00

July 31, 2023

6.34:1.00

August 31, 2023

5.41:1.00

September 30, 2023

4.94:1.00

October 31, 2023

4.20:1.00

November 30, 2023

3.77:1.00

December 31, 2023

5.56:1.00

January 31, 2024 and each fiscal quarter ending thereafter

4.20:1.00


Computation Period Ending												EBITDA



June 30, 2023												8,485,600
July 31, 2023												9,618,400
August 31, 2023												11,244,000
September 30, 2023												12,332,000
October 31, 2023												14,493,600
November 30, 2023												16,179,200
December 31, 2023 and each fiscal month end thereafter												10,965,600

Other Income, net (Tables)

6 Months Ended

Jun. 30, 2023

Other Income and Expenses [Abstract]

Schedule of Other Income (Expense)

Items included in other income, net in the Unaudited Condensed Consolidated Statements of Operations are as follows:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Foreign exchange gain	$	1,481	$	(263)	$	3,210	$	(6)
Forgiveness of PPP loans	—		—		—		7,280


Other non-operating expense	(361)		(251)		(372)		(467)
Total other income, net	$	1,120	$	(514)	$	2,838	$	6,807

Income Taxes (Tables)

6 Months Ended

Jun. 30, 2023

Income Tax Disclosure [Abstract]

Schedule of Income Tax Expense (Benefit) and Effective Income Tax Rate

Income tax expense and effective income tax rate were as follows for the periods indicated:


	Three Months Ended June 30,						Six Months Ended June 30,
(in thousands USD)	2023			2022			2023			2022
Income tax expense	$	430		$	(28)		$	449		$	223
Effective tax rates	(2.2		%)	0.8		%	(0.8		%)	(2.3		%)

Net Revenues (Tables)

6 Months Ended

Jun. 30, 2023

Revenue from Contract with Customer [Abstract]

Schedule of Disaggregated Revenues by Contract Type and Timing of Revenue Recognition

Disaggregated revenues by contract type and the timing of revenue recognition are as follows:


(in thousands USD)	Timing of Revenue Recognition	Three Months Ended June 30,				Six Months Ended June 30,
Revenues by Contract Type		2023		2022		2023		2022

Time and materials	over time	$	26,278	$	32,851	$	54,395	$	66,102
Fixed price	over time	12,047		13,315		25,774		24,288
Total		$	38,325	$	46,166	$	80,169	$	90,390

Segment Reporting and Geographic Information (Tables)

6 Months Ended

Jun. 30, 2023

Segment Reporting [Abstract]

Schedule of Geographic Net Revenues and Long-Lived Assets

The following table presents the Company's geographic net revenues based on the geographic market where revenues are accumulated, as determined by customer location:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
United States	$	22,436	$	29,287	$	48,550	$	58,285
Latin America	15,889		16,879		31,619		32,105
Total	$	38,325	$	46,166	$	80,169	$	90,390

The following table presents certain of our long-lived assets by geographic area, which includes property and equipment, net and operating lease right of use assets, net:


(in thousands USD)	June 30, 2023		December 31, 2022
United States	$	3,609	$	4,077
Latin America	4,263		5,629
Total long-lived assets	$	7,872	$	9,706

Restructuring (Tables)

6 Months Ended

Jun. 30, 2023

Restructuring and Related Activities [Abstract]

Schedule of Restructuring Activities

The following table summarizes the Company’s restructuring activities included in accrued liabilities:


(in thousands USD)	Organization Restructuring
Balance as of December 31, 2022	$	615
Restructuring charges	3,618
Payments	(2,649)
Balance as of June 30, 2023	$	1,584

Loss Per Share (Tables)

6 Months Ended

Jun. 30, 2023

Earnings Per Share [Abstract]

Schedule of Computation of Basic and Diluted Net Loss Per Share

The following table sets forth the computation of basic and diluted net loss per share, attributable to common stockholders:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD, except share and loss per share data)	2023		2022		2023		2022
Net loss attributable to common stockholders	$	(20,294)	$	(3,545)	$	(58,353)	$	(9,892)



Weighted average number of common stock - basic and diluted	48,819,648		46,043,419		48,079,580		46,028,557




Loss per common share attributable to common stockholders:
Basic	$	(0.42)	$	(0.08)	$	(1.21)	$	(0.21)
Diluted	(0.42)		(0.08)		(1.21)		(0.21)

Schedule of Potential Shares of Antidilutive Common Stock

The following table presents securities that are excluded from the computation of diluted net loss per common stock as of the periods presented because including them would have been antidilutive:


	June 30,
	2023	2022
Public and private warrants	10,861,230	10,861,230
Common stock held by administrative agent with restricted resale rights	1,622,079	2,016,129
Unvested 2021 Plan awards for common stock with a service condition	1,831,411	1,152,284
Unvested 2021 Plan awards for common stock with a market condition	2,316,829	3,011,780
Unvested 2021 Plan awards for common stock with a performance condition	4,280,000	—

Equity-based Arrangements (Tables)

6 Months Ended

Jun. 30, 2023

Share-Based Payment Arrangement [Abstract]

Schedule of Share-Based Payment Arrangement, Expensed and Capitalized, Amount

The Company recorded the following compensation costs related to service condition awards for the six months ended June 30, 2023 and 2022.


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Service Condition Awards - Expense	$	635	$	1,566	$	1,638	$	1,944

The Company recorded the following compensation costs related to market condition awards for the six months ended June 30, 2023 and 2022.


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands USD)	2023		2022		2023		2022
Market Condition Awards - Expense	$	354	$	454	$	898	$	594

Schedule of Nonvested Share Activity

The following table summarizes the service condition awards activity for the six months ended June 30, 2023, and provides information for service condition awards outstanding as of June 30, 2023:


	2023
	Number of Awards	Weighted Average Fair Value
Unvested shares at January 1	899,210	$	4.46
Granted	1,476,980	$	2.04
Vested	(359,992)	$	4.47
Forfeited	(184,787)	$	4.44
Unvested shares at June 30	1,831,411	$	4.41

The following table summarizes the market condition awards activity for the six months ended June 30, 2023, and provides information for market condition awards outstanding as of June 30, 2023:


	2023
	Number of Awards	Weighted Average Fair Value
Unvested shares at January 1	3,001,774	$	2.49
Granted	87,570	$	2.00
Vested	—	$	—
Forfeited	(772,515)	$	2.24
Unvested shares at June 30	2,316,829	$	2.49

Supplemental Cash Flows (Tables)

6 Months Ended

Jun. 30, 2023

Cash and Cash Equivalents [Abstract]

Schedule of Detail of Non-Cash Activity and Cash Flow Information

The following table provides detail of non-cash activity and cash flow information:


(in thousands USD)	Six Months Ended June 30,
Supplemental disclosure of non-cash investing activities & cash flow information	2023	2022


Cash paid during the year for income tax	461	—
Forgiveness of PPP loans	—	7,280
Right-of-use assets obtained in exchange for operating lease liabilities	22	1,359
Assets obtained in exchange for a finance lease obligation	31	—
Cash paid during the period for interest	2,148	1,489
Fees capitalized by creditor	7,500	—

Organization and Basis of Consolidation and Presentation - (Details) - USD ($) $ in Thousands	3 Months Ended			6 Months Ended
	Jun. 30, 2023	Mar. 31, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Jul. 31, 2023	Dec. 31, 2022
Collaborative Arrangement and Arrangement Other than Collaborative [Line Items]
Cost of revenue	$ 26,040		$ 30,138	$ 52,951	$ 59,851
Selling, general and administrative expenses	14,834		12,244	30,883	25,550
Revision of Prior Period, Reclassification, Adjustment
Collaborative Arrangement and Arrangement Other than Collaborative [Line Items]
Cost of revenue		$ (600)	(600)	(600)	(1,300)
Selling, general and administrative expenses		$ 600	$ 600	600	$ 1,300
Convertible Notes Payable Due March 15, 2023 \| Convertible Notes Payable
Collaborative Arrangement and Arrangement Other than Collaborative [Line Items]
Current portion of long-term debt and financing obligations	$ 91,100			91,100			$ 37,200
Adjustments to working capital				$ 103,700
Convertible Notes Payable Due March 15, 2023 \| Convertible Notes Payable \| Subsequent Event
Collaborative Arrangement and Arrangement Other than Collaborative [Line Items]
Debt instrument, covenant, required to maintain cash						$ 3,800

Fair Value Measurements - Schedule of Fair Value Instruments (Details) - Level 3 - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Carry Amount \| Second Lien Facility
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Notes payable, fair value disclosure	$ 12,777	$ 19,409
Carry Amount \| Blue Torch Credit Facility
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Notes payable, fair value disclosure	69,567	55,000
Carry Amount \| Purchase Price Obligation Note Payable
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Notes payable, fair value disclosure	10,737	10,243
Fair Value \| Second Lien Facility
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Notes payable, fair value disclosure	7,341	17,990
Fair Value \| Blue Torch Credit Facility
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Notes payable, fair value disclosure	65,536	52,888
Fair Value \| Purchase Price Obligation Note Payable
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Notes payable, fair value disclosure	$ 9,320	$ 8,837

Fair Value Measurements - Schedule of Changes in Fair Value of Private Warrant Liability (Details) - Level 3 - Private Placement Warrants $ in Thousands	6 Months Ended
	Jun. 30, 2023 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ 2,306
Change in valuation inputs and other assumptions	(2,136)
Ending balance	$ 170

Fair Value Measurements - Schedule of Changes in Fair Value of Embedded Derivative Liabilities (Details) - Level 3 - Embedded Derivative Asset (Liability) $ in Thousands	6 Months Ended
	Jun. 30, 2023 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ (7)
Change in valuation inputs and other assumptions	4,685
Nexxus conversion	(4,678)
Ending balance	$ 0

Balance Sheet Details - Schedule of Cash, Cash Equivalents and Restricted Cash (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022	Jun. 30, 2022	Dec. 31, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Cash and cash equivalents	$ 3,779	$ 8,478
Restricted cash	245	213
Total cash, cash equivalents and restricted cash	$ 4,024	$ 8,691	$ 11,279	$ 8,640

Balance Sheet Details - Schedule of Accounts Receivable (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accounts receivables	$ 12,980	$ 15,839
Unbilled accounts receivables	13,827	12,945
Other receivables	815	435
Allowance for doubtful accounts	(347)	(158)
Total accounts receivable, net	$ 27,275	$ 29,061

Balance Sheet Details - Schedule of Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Employee retention credit	$ 2,019	$ 4,775
Income tax receivables	3,619	3,077
Prepaid expenses and other current assets	1,679	2,008
Total prepaid expenses and other current assets	$ 7,317	$ 9,860

Balance Sheet Details - Schedule of Accrued Liabilities (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accrued wages, vacation & other employee related items	$ 7,482	$ 3,362
Accrued interest	257	978
Accrued incentive compensation	1,681	712
Accrued services	4,129	3,426
Other accrued liabilities	716	636
Total accrued liabilities	$ 14,265	$ 9,114

Balance Sheet Details - Schedule of Allowance for Doubtful Accounts (Details) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 158	$ 188
Charges to expense	165	21
Foreign currency translation	24	1
Ending balance	$ 347	$ 210

Balance Sheet Details - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended			6 Months Ended		12 Months Ended
	Jun. 30, 2023	Mar. 31, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022	Nov. 15, 2022
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Loss on debt extinguishment	$ (101)		$ (950)	$ 10,061	$ 6,186
Cost of revenue	$ (26,040)		(30,138)	(52,951)	(59,851)
Revision of Prior Period, Reclassification, Adjustment
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Cost of revenue		$ 600	$ 600	$ 600	$ 1,300
Purchase Price Obligation Note Payable
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Accrued interest rate of contingent consideration (as a percent)	12.00%			12.00%
Convertible interest rate percentage							11.00%
Loss on debt extinguishment						$ 700

Balance Sheet Details - Schedule of Roll-Forward of Fair Value Liabilities (Details) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2023	Dec. 31, 2022
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Less: Current portion	$ 10,737	$ 10,243
Purchase Price Obligation Note Payable
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	10,243
Accrued interest on the contingent consideration	494
Ending balance	10,737
Less: Current portion	10,737
Purchase price obligation note payable, net of current portion	$ 0

Property and Equipment, Net - Schedule of Property and Equipment, Net (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	$ 6,259	$ 10,977
Less: accumulated depreciation	(2,845)	(7,733)
Property and equipment, net	3,414	3,244
Computer equipment
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	571	4,366
Leasehold improvements
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	61	1,352
Furniture and equipment
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	953	1,328
Computer software
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	4,296	3,264
Transportation equipment
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	4	24
Finance lease right-of-use assets
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	$ 374	$ 643

Property and Equipment, Net - Narrative (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Property, Plant and Equipment [Abstract]
Depreciation expense	$ 400,000	$ 100,000	$ 700,000	$ 300,000
Impairment expense			$ 0	$ 0

Goodwill and Intangible Assets, Net - Narrative (Details) - USD ($)	3 Months Ended	6 Months Ended
	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022	Jun. 30, 2021
Goodwill [Line Items]
Impairment of goodwill		$ 19,070,000
Indefinite-lived intangible assets impairment	$ 0		$ 0
Tradename
Goodwill [Line Items]
Indefinite-lived intangible assets		16,400,000		$ 16,500,000
Tradename
Goodwill [Line Items]
Averaging remaining economic life					5 years
LATAM
Goodwill [Line Items]
Impairment of goodwill		19,070,000
USA
Goodwill [Line Items]
Impairment of goodwill		$ 0

Goodwill and Intangible Assets, Net - Schedule of Changes in Goodwill (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2023 USD ($)
Goodwill [Roll Forward]
Beginning balance	$ 71,184
Impairments charges	(19,070)
Foreign currency translation	1,173
Ending balance	53,287
LATAM
Goodwill [Roll Forward]
Beginning balance	40,490
Impairments charges	(19,070)
Foreign currency translation	1,173
Ending balance	22,593
USA
Goodwill [Roll Forward]
Beginning balance	30,694
Impairments charges	0
Foreign currency translation	0
Ending balance	$ 30,694

Goodwill and Intangible Assets, Net - Schedule of Finite-Lived Intangible Assets (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Dec. 31, 2022
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 91,149	$ 91,149
Currency Translation Adjustment	2,220	(56)
Accumulated Amortization	(32,767)	(29,738)
Net Carrying Amount	$ 60,602	$ 61,355
Weighted Average Remaining Useful Life (Years)	10 years 2 months 12 days	10 years 8 months 12 days
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 89,915	$ 89,915
Currency Translation Adjustment	2,110	(72)
Accumulated Amortization	(32,144)	(29,250)
Net Carrying Amount	$ 59,881	$ 60,593
Weighted Average Remaining Useful Life (Years)	10 years 3 months 18 days	10 years 9 months 18 days
Tradename
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 1,234	$ 1,234
Currency Translation Adjustment	110	16
Accumulated Amortization	(623)	(488)
Net Carrying Amount	$ 721	$ 762
Weighted Average Remaining Useful Life (Years)	2 years 4 months 24 days	2 years 10 months 24 days

Long-term Debt - Schedule of Long-term Debt (Details) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022
Debt Instrument [Line Items]
Total debt, net of unamortized debt issuance costs, debt premium, and debt discount	$ 91,122		$ 76,056
Finance Lease, Liability, Statement of Financial Position [Extensible Enumeration]	Long-term debt and financing obligations, net of unamortized debt issuance costs, debt premium and debt discount, and current portion, Less: current portion of debt and financing obligations
Total financing obligations	$ 397		533
Less: current portion of debt and financing obligations	(91,236)		(37,194)
Long-term debt and financing obligations, net of unamortized debt issuance costs, debt premium and debt discount, and current portion	283		39,395
Amortization of debt issuance costs and discounts	5,700	$ 1,900
Line of Credit \| Blue Torch Credit Facility
Debt Instrument [Line Items]
Borrowings	75,850		53,183
Unamortized debt discount, net	0		(4,817)
Line of Credit \| Revolving Credit Agreement Due on January 1, 2025
Debt Instrument [Line Items]
Borrowings	6,283		3,000
Line of Credit \| Term Loan Due January 1, 2025
Debt Instrument [Line Items]
Borrowings	69,567		55,000
Loans Payable \| Paycheck Protection Program, CARES Act, Due May 2, 2025
Debt Instrument [Line Items]
Total debt, net of unamortized debt issuance costs, debt premium, and debt discount	$ 187		$ 234
Stated interest rate (as a percent)	1.00%		1.00%
Subordinated Debt \| Related Party Subordinated Promissory Note Payable Due March 31, 2023
Debt Instrument [Line Items]
Total debt, net of unamortized debt issuance costs, debt premium, and debt discount	$ 776		$ 673
Stated interest rate (as a percent)	20.00%		20.00%
Subordinated Debt \| Exitus Capital Subordinated Debt
Debt Instrument [Line Items]
Borrowings	$ 1,580		$ 3,700
Unamortized debt discount, net	(48)		(70)
Total debt, net of unamortized debt issuance costs, debt premium, and debt discount	1,532		3,630
Convertible Notes Payable
Debt Instrument [Line Items]
Unamortized debt discount, net	0		(1,073)
Total debt, net of unamortized debt issuance costs, debt premium, and debt discount	12,777		18,336
Convertible Notes Payable \| Nexxus Capital Equity Fund VI, L.P. 11% Convertible Notes Payable Due September 15, 2026
Debt Instrument [Line Items]
Borrowings	$ 46		44
Stated interest rate (as a percent)	11.00%
Convertible Notes Payable \| Nexxus Capital Equity Fund VI, L.P. 11% Convertible Notes Payable Due July 1, 2025
Debt Instrument [Line Items]
Borrowings	$ 3,555		3,365
Stated interest rate (as a percent)	11.00%
Convertible Notes Payable \| Nexxus Capital Equity Fund VI, L.P. 17.41% Convertible Notes Payable Due July 1, 2025
Debt Instrument [Line Items]
Borrowings	$ 9,176		7,423
Stated interest rate (as a percent)	17.41%
Convertible Notes Payable \| Nexxus Capital Equity Fund VI, L.P. 11% Convertible Notes Payable Due June 15, 2023
Debt Instrument [Line Items]
Borrowings	$ 0		3,724
Stated interest rate (as a percent)	11.00%
Convertible Notes Payable \| Nexxus Capital Equity Fund VI, L.P. 17.41% Convertible Notes Payable Due June 15, 2023
Debt Instrument [Line Items]
Borrowings	$ 0		$ 4,853
Stated interest rate (as a percent)	17.41%

Long-term Debt - Blue Torch Credit Facility (Details) - USD ($)							3 Months Ended		6 Months Ended
	Jul. 17, 2023	Apr. 20, 2023	Apr. 15, 2023	Mar. 07, 2023	Jun. 28, 2022	May 27, 2022	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Jun. 15, 2023	Aug. 10, 2022
Line of Credit Facility [Line Items]
Loss on debt extinguishment							$ (101,000)	$ (950,000)	$ 10,061,000	$ 6,186,000
Blue Torch Credit Facility \| Line of Credit
Line of Credit Facility [Line Items]
Debt issuance costs					$ 5,000,000							$ 600,000
Debt instrument, indebtedness and related obligations to be paid in current year				$ 34,000,000
Blue Torch Credit Facility \| Line of Credit \| Subsequent Event
Line of Credit Facility [Line Items]
Additional term loan amount	$ 4,600,000
Blue Torch Credit Facility \| Line of Credit \| Secured Overnight Financing Rate (SOFR)
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)				0.26161%
Blue Torch Credit Facility \| Line of Credit \| Secured Overnight Financing Rate (SOFR) \| Maximum
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)				9.00%
Blue Torch Credit Facility \| Line of Credit \| Secured Overnight Financing Rate (SOFR) \| Maximum \| Subsequent Event
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)	1.00%
Blue Torch Credit Facility \| Line of Credit \| Reference Rate \| Subsequent Event
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)	8.00%
Amendment fees	$ 2,500,000
Blue Torch Credit Facility \| Line of Credit \| Reference Rate \| Maximum
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)				8.00%
Blue Torch Credit Facility \| Line of Credit \| Reference Rate \| Maximum \| Subsequent Event
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)	2.00%
Blue Torch Credit Facility \| Line of Credit \| Post Default Rate \| Maximum
Line of Credit Facility [Line Items]
Debt instrument, penalty fee (as a percent)				2.00%
Blue Torch Credit Facility \| Line of Credit \| Post Default Rate \| Minimum \| Subsequent Event
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)	2.00%
Blue Torch Credit Facility \| Line of Credit \| Federal Rate \| Maximum \| Subsequent Event
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)	0.50%
Blue Torch Credit Facility \| Line of Credit \| Prime Rate \| Maximum \| Subsequent Event
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)	8.25%
Blue Torch Credit Facility \| Line of Credit \| Periodic Payment Period One
Line of Credit Facility [Line Items]
Debt instrument, periodic payment				$ 15,000,000
Debt instrument, administrative agent fee			$ 4,000,000
Debt instrument, failed payment fee				4,000,000
Principal payment			15,000,000
Blue Torch Credit Facility \| Line of Credit \| Periodic Payment Period Two
Line of Credit Facility [Line Items]
Debt instrument, periodic payment				20,000,000
Debt instrument, administrative agent fee											$ 2,000,000
Debt instrument, failed payment fee				2,000,000
Principal payment											$ 20,000,000
Blue Torch Credit Facility \| Line of Credit \| Periodic Payment Period Three
Line of Credit Facility [Line Items]
Debt instrument, periodic payment				25,000,000
Debt instrument, failed payment fee				3,000,000
Blue Torch Credit Facility \| Line of Credit \| Periodic Payment Period Four
Line of Credit Facility [Line Items]
Debt instrument, periodic payment				700,000
Secured Debt \| Term Loan Due May 27, 2026 \| Line of Credit
Line of Credit Facility [Line Items]
Debt instrument, face amount						$ 55,000,000
Proceeds from issuance of secured debt						55,000,000
Debt instrument, administrative agent fee				6,000,000
Secured Debt \| Blue Torch Credit Facility \| Line of Credit
Line of Credit Facility [Line Items]
Debt issuance costs				$ 1,100,000
Debt discount							$ 700,000		700,000
Loss on debt extinguishment									$ 10,200,000
Revolving Credit Facility
Line of Credit Facility [Line Items]
Debt instrument, administrative agent fee		$ 1,500,000
Repayments of debt		1,000,000
Interest costs capitalized		$ 900,000
Revolving Credit Facility \| Line of Credit
Line of Credit Facility [Line Items]
Increase in maximum borrowing capacity			$ 3,000,000
Revolving Credit Facility \| Bank Credit Agreement Due on May 27, 2026 \| Line of Credit
Line of Credit Facility [Line Items]
Maximum borrowing capacity						$ 3,000,000
Proceeds from lines of credit					$ 3,000,000
Unused capacity, commitment fee (as a percent)				2.00%

Long-term Debt - Second Lien Facility (Details) - USD ($) $ / shares in Units, $ in Thousands			3 Months Ended				6 Months Ended		12 Months Ended
	Jun. 15, 2023	Dec. 27, 2021	Jun. 30, 2023	Dec. 31, 2022	Sep. 30, 2022	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022	Nov. 18, 2022	Aug. 10, 2022	Nov. 22, 2021
Debt Instrument [Line Items]
Loss on debt extinguishment			$ (101)			$ (950)	$ 10,061	$ 6,186
Convertible Notes Payable Due March 15, 2023 \| Convertible Notes Payable
Debt Instrument [Line Items]
Debt instrument, face amount												$ 20,700
Debt issuance costs												$ 900
Convertible Notes Payable Due March 15, 2023 \| Convertible Notes Payable \| Minimum
Debt Instrument [Line Items]
Step up in interest rate (as a percent)											1.00%
Convertible Notes Payable Due March 15, 2023 \| Convertible Notes Payable \| Maximum
Debt Instrument [Line Items]
Step up in interest rate (as a percent)											5.00%
Nexxus Capital Equity Fund VI, L.P. Convertible Notes Payable Due July 15, 2023 \| Convertible Notes Payable
Debt Instrument [Line Items]
Stated interest rate (as a percent)												11.00%
Credit Suisse Convertible Notes Payable Due March 15, 2023 \| Convertible Notes Payable
Debt Instrument [Line Items]
Stated interest rate (as a percent)												17.41%
Second Lien Facility \| Convertible Notes Payable
Debt Instrument [Line Items]
Loss on debt extinguishment				$ 8,800	$ 11,700				$ 2,900
Embedded derivative liability											$ 9,000
Credit Suisse Convertible Notes Payable Due June 15, 2023 \| Convertible Notes Payable
Debt Instrument [Line Items]
Conversion options exercised		$ 200
Nexxus Capital Equity Fund VI, L.P. Convertible Notes Payable Due June 15, 2023 \| Convertible Notes Payable
Debt Instrument [Line Items]
Debt instrument, convertible, conversion price (in dollars per share)	$ 4.64	$ 10.19								$ 4.64	$ 4.64
Conversion options exercised		$ 4,500
Shares issued upon conversion of debt (in shares)	2,163,412

Long-term Debt - AGS Subordinated Promissory Note (Details)	Feb. 10, 2023 shares	Jan. 31, 2023 USD ($)	Jun. 30, 2023 USD ($)	Dec. 31, 2022 USD ($)	Dec. 21, 2021	Dec. 20, 2021	Jun. 24, 2021 USD ($)
Debt Instrument [Line Items]
Common stock, value, issued			$ 5,000	$ 5,000
Subordinated Debt
Debt Instrument [Line Items]
Debt instrument, collateral, percentage of net proceeds from sale of stock (as a percent)	100.00%
Debt instrument, covenant, total leverage ratio			2.50
Related Party Subordinated Promissory Note Payable Due December 12, 2021 \| Subordinated Debt
Debt Instrument [Line Items]
Debt instrument, face amount		$ 800,000					$ 700,000
Stated interest rate (as a percent)					20.00%	14.00%
Debt instrument, increase, accrued interest		100,000
Debt instrument, collateral, shares issued \| shares	414,367
Debt instrument, collateral, percentage of net proceeds from sale of stock (as a percent)	100.00%
Related Party Subordinated Promissory Note Payable Due December 12, 2021 \| Subordinated Debt \| Class A
Debt Instrument [Line Items]
Common stock, value, issued		$ 1,800,000

Long-term Debt - Exitus Capital Subordinated Debt (Details)						6 Months Ended
	Feb. 10, 2023 shares	Jan. 26, 2023 USD ($)	Jul. 26, 2022 USD ($)	Jan. 25, 2022 USD ($)	Jul. 26, 2021 USD ($) payment_term	Jun. 30, 2023 USD ($)	Jun. 30, 2022 USD ($)	Feb. 27, 2023 USD ($)	Jan. 31, 2023 USD ($)	Jan. 27, 2023 USD ($)	Dec. 31, 2022 USD ($)
Debt Instrument [Line Items]
Proceeds from loans						$ 3,000,000	$ 58,000,000
Common stock, value, issued						$ 5,000					$ 5,000
Subordinated Debt
Debt Instrument [Line Items]
Debt instrument, collateral, percentage of net proceeds from sale of stock (as a percent)	100.00%
Exitus Capital Subordinated Debt
Debt Instrument [Line Items]
Debt instrument, face amount								$ 1,000,000		$ 1,100,000
Remaining principal amount		$ 1,600,000
Exitus Capital Subordinated Debt \| Class A
Debt Instrument [Line Items]
Common stock, value, issued									$ 5,200,000
Exitus Capital Subordinated Debt \| Subordinated Debt
Debt Instrument [Line Items]
Debt instrument, face amount					$ 3,700,000
Proceeds from loans					3,200,000
Debt discount					$ 500,000
Additional payment terms \| payment_term					2
Additional payment terms period			6 months	6 months	6 months
Debt issuance costs			$ 500,000	$ 500,000
Debt instrument, administrative agent fee										$ 400,000
Debt instrument, collateral, shares issued \| shares	1,207,712
Debt instrument, collateral multiple of principal balance, minimum		2

Long-term Debt - Paycheck Protection Program Loans (Details) $ in Thousands						6 Months Ended
	Jan. 19, 2022 USD ($)	Jun. 13, 2021 USD ($)	Mar. 09, 2021 USD ($)	Dec. 25, 2020 USD ($)	May 01, 2020 USD ($) subsidiary	Jun. 30, 2023 USD ($)	Jun. 30, 2022 USD ($)	Dec. 31, 2022 USD ($)
Debt Instrument [Line Items]
Proceeds from loans						$ 3,000	$ 58,000
Forgiveness of PPP loans						0	$ 7,280
Borrowings, net of unamortized debt issuance costs						$ 91,122		$ 76,056
Paycheck Protection Program Loans Due May 1, 2022 \| Loans Payable
Debt Instrument [Line Items]
Number of subsidiaries receiving loans \| subsidiary					4
Proceeds from loans					$ 9,300
Paycheck Protection Program Loan, $0.2 Million \| Loans Payable
Debt Instrument [Line Items]
Forgiveness of PPP loans				$ 100
Debt instrument, face amount				$ 200
Paycheck Protection Program Loan, $0.3 Million \| Loans Payable
Debt Instrument [Line Items]
Forgiveness of PPP loans			$ 100
Debt instrument, face amount			$ 300
Paycheck Protection Program Loan, $1.2 Million \| Loans Payable
Debt Instrument [Line Items]
Forgiveness of PPP loans		$ 1,200
Debt instrument, face amount		$ 1,200
Paycheck Protection Program Loan, $7.6 Million \| Loans Payable
Debt Instrument [Line Items]
Forgiveness of PPP loans	$ 7,300
Debt instrument, face amount	7,600
Borrowings, net of unamortized debt issuance costs	300
Current portion of long-term debt and financing obligations	$ 100

Long-term Debt - Prior First Lien Facility (Details) - USD ($)								1 Months Ended	3 Months Ended			6 Months Ended		12 Months Ended
	May 27, 2022	Dec. 29, 2021	Dec. 27, 2021	Nov. 29, 2021	Nov. 22, 2021	Jun. 24, 2021	Mar. 22, 2021	Oct. 29, 2021	Jun. 30, 2023	Jun. 30, 2022	Mar. 31, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2019	Mar. 30, 2022	Dec. 31, 2018
Line of Credit Facility [Line Items]
Repayments of borrowings												$ 5,012,000	$ 37,193,000
Cash paid for shares withheld from a grantee to satisfy tax withholding			$ 21,800,000
Loss on debt extinguishment									$ (101,000)	$ (950,000)		10,061,000	$ 6,186,000
Class A common stock $0.0001 par value, 210,000,000 shares authorized, 52,385,919 and 48,402,534 shares issued as of June 30, 2023 and December 31, 2022, respectively
Line of Credit Facility [Line Items]
Collateral shares issued to subordinated creditors (in shares)		4,439,333
Warrants issued during period		$ 7,000,000
Bank Revolving Credit Agreement Due November 10, 2023 \| Line of Credit
Line of Credit Facility [Line Items]
Maximum borrowing capacity														$ 5,000,000		$ 1,500,000
Loan covenant default interest rate (as a percent)														2.00%
Bank Revolving Credit Agreement Due November 10, 2023 \| Line of Credit \| Minimum \| London Interbank Offered Rate (LIBOR)
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)														8.00%
Bank Revolving Credit Agreement Due November 10, 2023 \| Line of Credit \| Maximum \| London Interbank Offered Rate (LIBOR)
Line of Credit Facility [Line Items]
Basis spread on variable rate (as a percent)														9.00%
Bank Credit Agreement Due November 10, 2023 \| Line of Credit
Line of Credit Facility [Line Items]
Maximum borrowing capacity														$ 98,000,000		$ 75,000,000
Amended terms fee	$ 6,900,000
Repayments of debt	40,200,000
Waived of debt issuance fees	$ 500,000
Shares returned as part of deferred fees settlement (in shares)	2,423,204
Net proceeds applied to outstanding fee obligations (in percent)	100.00%
Fees payable									$ 3,500,000			$ 3,500,000
Bank Credit Agreement Due November 10, 2023 \| Line of Credit \| Secured Debt
Line of Credit Facility [Line Items]
Repayments of borrowings							$ 20,000,000.0
Amended terms fee		$ 2,900,000				$ 4,000,000									$ 500,000
Required breach of covenant payment				$ 20,000,000
Future equity issuances required to be repayments of debt (as a percent)					60.00%
Repayments of debt			$ 13,700,000
Loss on debt extinguishment											$ 7,100,000
Bank Credit Agreement Due November 10, 2023 \| Line of Credit \| Secured Debt \| April and May Principal Payments
Line of Credit Facility [Line Items]
Deferred principal payments						1,000,000.0
Bank Credit Agreement Due November 10, 2023 \| Line of Credit \| Secured Debt \| June and July Principal Payments
Line of Credit Facility [Line Items]
Deferred principal payments						$ 1,000,000.0
Bank Credit Agreement Due November 10, 2023 \| Line of Credit \| Secured Debt \| April, May, June and July Principal Payments
Line of Credit Facility [Line Items]
Deferred principal payments				$ 4,000,000				$ 4,000,000

Long-term Debt - Revenue Covenant (Details) - USD ($)		6 Months Ended
Long-term Debt - Revenue Covenant (Details) - USD ($)	Jun. 30, 2023	Jun. 30, 2023
Blue Torch Credit Facility \| Line of Credit
Debt Instrument [Line Items]
Minimum annual aggregate revenue		$ 150,000,000
Convertible Notes Payable Due March 15, 2023 \| Convertible Notes Payable
Debt Instrument [Line Items]
Minimum annual aggregate revenue	$ 120,000,000

Long-term Debt - Liquidity Requirement (Details) $ in Millions	Mar. 07, 2023 USD ($) computation_Period
Line of Credit \| Blue Torch Credit Facility
Debt Instrument [Line Items]
Debt covenant, leverage ratio, number of computation periods \| computation_Period	4
Line of Credit \| Blue Torch Credit Facility \| Through March 24, 2023
Debt Instrument [Line Items]
Liquidity requirement	$ 1.0
Line of Credit \| Blue Torch Credit Facility \| March 24, 2023 - April 15, 2023
Debt Instrument [Line Items]
Liquidity requirement	2.0
Line of Credit \| Blue Torch Credit Facility \| After April 15, 2023
Debt Instrument [Line Items]
Liquidity requirement	$ 7.0
Line of Credit \| Blue Torch Credit Facility \| Period ending June 30, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	6.00
Line of Credit \| Blue Torch Credit Facility \| Period ending July 21, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	5.28
Line of Credit \| Blue Torch Credit Facility \| Period ending August 31, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	4.51
Line of Credit \| Blue Torch Credit Facility \| Period ending September 30, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	4.12
Line of Credit \| Blue Torch Credit Facility \| Period ending October 31, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	3.50
Line of Credit \| Blue Torch Credit Facility \| Period ending November 30, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	3.14
Line of Credit \| Blue Torch Credit Facility \| Period ending December 31, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	4.63
Line of Credit \| Blue Torch Credit Facility \| Period ending January 31, 2024 and thereafter
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	3.50
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023
Debt Instrument [Line Items]
Debt covenant, leverage ratio, number of computation periods \| computation_Period	4
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Through March 24, 2023
Debt Instrument [Line Items]
Liquidity requirement	$ 0.8
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| March 24, 2023 - April 15, 2023
Debt Instrument [Line Items]
Liquidity requirement	1.6
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| After April 15, 2023
Debt Instrument [Line Items]
Liquidity requirement	$ 5.6
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending June 30, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	7.20
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending July 21, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	6.34
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending August 31, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	5.41
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending September 30, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	4.94
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending October 31, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	4.20
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending November 30, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	3.77
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending December 31, 2023
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	5.56
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending January 31, 2024 and thereafter
Debt Instrument [Line Items]
Debt instrument, covenant, total leverage ratio	4.20

Long-term Debt - EBITDA Requirement (Details)	Mar. 07, 2023 USD ($)
Line of Credit \| Blue Torch Credit Facility
Debt Instrument [Line Items]
Debt covenant, EBITDA requirement, required computation period	12 months
Line of Credit \| Blue Torch Credit Facility \| Periodic Payment Period One
Debt Instrument [Line Items]
Debt instrument, periodic payment	$ 15,000,000
Line of Credit \| Blue Torch Credit Facility \| Period ending June 30, 2023
Debt Instrument [Line Items]
EBITDA requirement	10,607,000,000,000
Line of Credit \| Blue Torch Credit Facility \| Period ending July 21, 2023
Debt Instrument [Line Items]
EBITDA requirement	12,023,000,000,000
Line of Credit \| Blue Torch Credit Facility \| Period ending August 31, 2023
Debt Instrument [Line Items]
EBITDA requirement	14,055,000,000,000
Line of Credit \| Blue Torch Credit Facility \| Period ending September 30, 2023
Debt Instrument [Line Items]
EBITDA requirement	15,415,000,000
Line of Credit \| Blue Torch Credit Facility \| Period ending October 31, 2023
Debt Instrument [Line Items]
EBITDA requirement	18,117,000,000
Line of Credit \| Blue Torch Credit Facility \| Period ending November 30, 2023
Debt Instrument [Line Items]
EBITDA requirement	20,224,000,000
Line of Credit \| Blue Torch Credit Facility \| Period ending December 21, 2023 and thereafter
Debt Instrument [Line Items]
EBITDA requirement	$ 13,707,000,000
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023
Debt Instrument [Line Items]
Debt covenant, EBITDA requirement, required computation period	12 months
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending June 30, 2023
Debt Instrument [Line Items]
EBITDA requirement	$ 8,485,600
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending July 21, 2023
Debt Instrument [Line Items]
EBITDA requirement	9,618,400
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending August 31, 2023
Debt Instrument [Line Items]
EBITDA requirement	11,244,000
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending September 30, 2023
Debt Instrument [Line Items]
EBITDA requirement	12,332,000
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending October 31, 2023
Debt Instrument [Line Items]
EBITDA requirement	14,493,600
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending November 30, 2023
Debt Instrument [Line Items]
EBITDA requirement	16,179,200
Convertible Notes Payable \| Convertible Notes Payable Due March 15, 2023 \| Period ending December 21, 2023 and thereafter
Debt Instrument [Line Items]
EBITDA requirement	$ 10,965,600

Other Income, net (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
Other Income, net (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Other Income and Expenses [Abstract]
Foreign exchange gain	$ 1,481	$ (263)	$ 3,210	$ (6)
Forgiveness of PPP loans	0	0	0	7,280
Other non-operating expense	(361)	(251)	(372)	(467)
Total other income, net	$ 1,120	$ (514)	$ 2,838	$ 6,807

Income Taxes - Schedule of Income Tax Expense (Benefit) and Effective Income Tax Rate (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Income Tax Disclosure [Abstract]
Income tax expense	$ 430	$ (28)	$ 449	$ 223
Effective tax rates (as a percent)	(2.20%)	0.80%	(0.80%)	(2.30%)

Income Taxes - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
Income Taxes - Narrative (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Income Tax Disclosure [Abstract]
Effective tax rates (as a percent)	(2.20%)	0.80%	(0.80%)	(2.30%)
Income tax expense	$ 430	$ (28)	$ 449	$ 223
Pretax loss	$ 19,879	$ 3,530	$ 57,931	$ 9,577

Net Revenues - Schedule of Disaggregated Revenues by Contract Type and Timing of Revenue Recognition (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Disaggregation of Revenue [Line Items]
Revenues	$ 38,325	$ 46,166	$ 80,169	$ 90,390
Time and materials
Disaggregation of Revenue [Line Items]
Revenues	26,278	32,851	54,395	66,102
Fixed price
Disaggregation of Revenue [Line Items]
Revenues	$ 12,047	$ 13,315	$ 25,774	$ 24,288

Net Revenues - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
Net Revenues - Narrative (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022
Concentration Risk [Line Items]
Deferred revenue	$ 3,515		$ 3,515		$ 2,151
Recognition of previously deferred revenue			$ 1,200	$ 2,700
Revenue Benchmark \| Customer Concentration Risk \| Customer One
Concentration Risk [Line Items]
Concentration risk (as a percent)	20.00%	13.00%	20.00%	13.00%

Segment Reporting and Geographic Information - Narrative (Details)	6 Months Ended
	Jun. 30, 2023 operating_segment
Segment Reporting [Abstract]
Number of operating segments	1

Segment Reporting and Geographic Information (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022	Dec. 31, 2022
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenues	$ 38,325	$ 46,166	$ 80,169	$ 90,390
Long-lived assets	7,872		7,872		$ 9,706
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenues	22,436	29,287	48,550	58,285
Long-lived assets	3,609		3,609		4,077
Latin America
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenues	15,889	$ 16,879	31,619	$ 32,105
Long-lived assets	$ 4,263		$ 4,263		$ 5,629

Restructuring - Narrative (Details) $ in Thousands	1 Months Ended	3 Months Ended		6 Months Ended
Restructuring - Narrative (Details) $ in Thousands	Mar. 31, 2023 employee	Jun. 30, 2023 USD ($)	Jun. 30, 2022 USD ($)	Jun. 30, 2023 USD ($)	Jun. 30, 2022 USD ($)
Restructuring Cost and Reserve [Line Items]
Restructuring charges		$ 1,101	$ 162	$ 3,618	$ 915
Reduction of Operating Cost and Improved Operating Efficiency
Restructuring Cost and Reserve [Line Items]
Number of positions eliminated \| employee	250
Restructuring charges				1,100
Expected cost remaining		$ 1,000		$ 1,000

Restructuring - Schedule of Restructuring Activities (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Restructuring Reserve [Roll Forward]
Restructuring charges	$ 1,101	$ 162	$ 3,618	$ 915
Organization Restructuring
Restructuring Reserve [Roll Forward]
Beginning balance			615
Restructuring charges			3,618
Payments			(2,649)
Ending balance	$ 1,584		$ 1,584

Warrants (Details)	6 Months Ended
Warrants (Details)	Jun. 30, 2023 $ / shares shares
Warrants Disclosure [Abstract]
Warrant liability, number of securities called by each warrant or right (in shares)	1
Number of securities called by each warrant or right (in shares)	1
Number of warrants sold (in shares)	8,050,000
Exercise price of warrants or rights (in dollars per share) \| $ / shares	$ 11.50
Expiration term of warrants	5 years
Warrant liability, warrants outstanding (in shares)	2,811,250
Warrant liability, exercise price (in dollars per share) \| $ / shares	$ 11.50
Period following business combination	30 days
Redemption price per share (in dollars per share) \| $ / shares	$ 0.01
Minimum prior written notice of redemption period	30 days
Warrant redemption, stock price trigger (in dollars per share) \| $ / shares	$ 18.00
Trading days within trading day period	20 days
Trading day period	30 days
Warrants outstanding (in shares)	8,049,980

Stockholders’ Equity - Common and Preferred Stock (Details)			6 Months Ended
	Jun. 15, 2023 shares	Feb. 10, 2023 shares	Jun. 30, 2023 vote $ / shares shares	Mar. 31, 2023 shares	Dec. 31, 2022 $ / shares shares	Jun. 30, 2022 shares	Mar. 31, 2022 shares	Dec. 31, 2021 shares	May 09, 2021 class_of_stock
Class of Stock [Line Items]
Number of classes of common stock \| class_of_stock									2
Common stock authorized (in shares)			210,000,000		210,000,000
Common stock par value (in dollars per share) \| $ / shares			$ 0.0001		$ 0.0001
Votes per common share \| vote			1
Preferred stock authorized (in shares)			10,000,000
Preferred stock par value (in dollars per share) \| $ / shares			$ 0.0001
Preferred stock outstanding (in shares)			0
Preferred stock issued (in shares)			0
Nexxus Capital Equity Fund VI, L.P. Convertible Notes Payable Due June 15, 2023 \| Convertible Notes Payable
Class of Stock [Line Items]
Shares issued upon conversion of debt (in shares)	2,163,412
Senior Employees and Directors \| Restricted Stock Units (RSUs) \| 2021 Equity Incentive Plan
Class of Stock [Line Items]
Granted (in shares)			197,894
Common Stock
Class of Stock [Line Items]
Common stock outstanding (in shares)			52,385,919	50,032,843	48,402,534	48,171,500	50,473,423	50,402,763
Shares issued for collateral to subordinated creditors (in shares)		1,622,079

Loss Per Share - Schedule of Computation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Earnings Per Share [Abstract]
Net loss attributable to common stockholders - basic	$ (20,294)	$ (3,545)	$ (58,353)	$ (9,892)
Net loss attributable to common stockholders - diluted	$ (20,294)	$ (3,545)	$ (58,353)	$ (9,892)
Weighted average number of common stock - basic (in shares)	48,819,648	46,043,419	48,079,580	46,028,557
Weighted average number of common stock - diluted (in shares)	48,819,648	46,043,419	48,079,580	46,028,557
Loss per common share attributable to common stockholders - basic (in dollars per share)	$ (0.42)	$ (0.08)	$ (1.21)	$ (0.21)
Loss per common share attributable to common stockholders - diluted (in dollars per share)	$ (0.42)	$ (0.08)	$ (1.21)	$ (0.21)

Loss Per Share - Schedule of Potential Shares of Antidilutive Common Stock (Details) - shares	6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022
Public and private warrants
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common shares (in shares)	10,861,230	10,861,230
Common stock held by administrative agent with restricted resale rights
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common shares (in shares)	1,622,079	2,016,129
Share-based Payment Arrangement \| Unvested 2021 Plan awards for common stock with a service condition
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common shares (in shares)	1,831,411	1,152,284
Share-based Payment Arrangement \| Unvested 2021 Plan awards for common stock with a market condition
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common shares (in shares)	2,316,829	3,011,780
Share-based Payment Arrangement \| Unvested 2021 Plan awards for common stock with a performance condition
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive common shares (in shares)	4,280,000	0

Equity-based Arrangements - 2021 Equity Incentive Plan (Details) - 2021 Equity Incentive Plan	Aug. 18, 2021 shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved for issuance of awards (in shares)	5,283,216
Total number of shares of capital stock outstanding (as a percent)	5.00%

Equity-based Arrangements - Service Condition Awards (Details) - Restricted Stock Units (RSUs), Service Condition Awards $ in Millions	6 Months Ended
	Jun. 30, 2023 USD ($)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized stock-based compensation	$ 5.0
Weighted-average recognition period of unrecognized stock-based compensation expense	2 years 10 months 24 days
Fair value of awards granted in period	$ 2.2
Fair value of awards vested in period	$ 1.6
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	1 year
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period	5 years

Equity-based Arrangements - Schedule of Share-Based Payment Arrangement, Expensed and Capitalized, Amount (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2023	Jun. 30, 2022	Jun. 30, 2023	Jun. 30, 2022
Restricted Stock Units (RSUs), Service Condition Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Equity-based compensation expense	$ 635	$ 1,566	$ 1,638	$ 1,944
Restricted Stock Units (RSUs), Market Condition Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Equity-based compensation expense	$ 354	$ 454	$ 898	$ 594

Equity-based Arrangements - Schedule of Nonvested Share Activity (Details)	6 Months Ended
	Jun. 30, 2023 $ / shares shares
Restricted Stock Units (RSUs), Service Condition Awards
Number of Awards
Unvested at beginning of period (in shares) \| shares	899,210
Granted (in shares) \| shares	1,476,980
Vested (in shares) \| shares	(359,992)
Forfeited (in shares) \| shares	(184,787)
Unvested at end of period (in shares) \| shares	1,831,411
Weighted Average Fair Value
Unvested at beginning of period (in dollars per share) \| $ / shares	$ 4.46
Granted (in dollars per share) \| $ / shares	2.04
Vested (in dollars per share) \| $ / shares	4.47
Forfeited (in dollars per share) \| $ / shares	4.44
Unvested at end of period (in dollars per share) \| $ / shares	$ 4.41
Restricted Stock Units (RSUs), Market Condition Awards
Number of Awards
Unvested at beginning of period (in shares) \| shares	3,001,774
Granted (in shares) \| shares	87,570
Vested (in shares) \| shares	0
Forfeited (in shares) \| shares	(772,515)
Unvested at end of period (in shares) \| shares	2,316,829
Weighted Average Fair Value
Unvested at beginning of period (in dollars per share) \| $ / shares	$ 2.49
Granted (in dollars per share) \| $ / shares	2.00
Vested (in dollars per share) \| $ / shares	0
Forfeited (in dollars per share) \| $ / shares	2.24
Unvested at end of period (in dollars per share) \| $ / shares	$ 2.49

Equity-based Arrangements - Market Condition Awards (Details) - Restricted Stock Units (RSUs), Market Condition Awards	6 Months Ended
	Jun. 30, 2023 USD ($)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized stock-based compensation	$ 3,400,000
Weighted-average recognition period of unrecognized stock-based compensation expense	2 years 6 months
Fair value of awards granted in period	$ 300,000
Fair value of awards vested in period	$ 0
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period	5 years
Derived service period	1 year
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expiration period	10 years
Derived service period	7 years

Equity-based Arrangements - Performance Condition Awards (Details) - Restricted Stock Units (RSUs), Performance Condition Awards	May 16, 2023 shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares issued in period (in shares)	3,500,000
Revolving Credit Facility
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares issued in period (in shares)	780,000

Equity-based Arrangements - Employee Stock Purchase Plan (Details) - Employee Stock - Employee Stock Purchase Plan	Aug. 18, 2021 shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved for issuance of awards (in shares)	1,056,643
Total number of shares of capital stock outstanding (as a percent)	1.00%
Initial share reserve (as a percent)	200.00%
Purchase price of common stock (as a percent)	85.00%

Commitment and Contingencies (Details) - USD ($) $ in Millions	Jun. 30, 2023	Dec. 31, 2022
Commitments and Contingencies Disclosure [Abstract]
Liabilities for labor lawsuits and litigation	$ 0.7	$ 0.6

Supplemental Cash Flows (Details) - USD ($) $ in Thousands	6 Months Ended
Supplemental Cash Flows (Details) - USD ($) $ in Thousands	Jun. 30, 2023	Jun. 30, 2022
Supplemental disclosure of non-cash investing activities & cash flow information
Cash paid during the year for income tax	$ 461	$ 0
Forgiveness of PPP loans	0	7,280
Right-of-use assets obtained in exchange for operating lease liabilities	22	1,359
Assets obtained in exchange for a finance lease obligation	31	0
Cash paid during the period for interest	2,148	1,489
Fees capitalized by creditor	$ 7,500	$ 0

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