MPHRO Providers Hold Untapped Potential to
Drive Increased Value and Insight for the HR Function
The Hackett Group, Inc. (NASDAQ: HCKT), released their first
Digital World Class Matrix™ focusing on MPHRO vendors – a market
undergoing unprecedented transformation.
As chief HR officers (CHROs) increasingly grapple with
challenges like insufficient budgets, data management
inconsistencies and the shortage of experienced talent, more and
more are looking to MPHRO for support. Three factors are driving
value from MPHRO vendors: increased innovation and adoption of
digital HR solutions; ease of integrating third-party solutions
into human capital management platforms; and a cultural shift
toward artificial intelligence (AI) and intelligent automation.
“It’s clear that HR buyers highly value their MPHRO service
providers as partners who bring expertise, innovation and strategic
guidance,” said John Sheridan, associate principal at The Hackett
Group. “The fact that 87% of buyers see their MPHRO providers as
sources of both digital and thought leadership underscores the
significant role these partnerships play in driving HR
excellence.”
Leveraging in-depth interviews with both buyers and providers,
the Digital World Class Matrix™ is a comprehensive guide for
understanding the dynamics of the MPHRO market and evaluates
overall value based on 29 different criteria to provide an in-depth
analysis of the MPHRO market, its progression, and its impact on
client HR functions with actionable insights for both MPHRO
providers and client organizations.
Stakeholder interviews also revealed MPHRO services are
fragmented and largely underutilized, with many only contracting
for single discrete tactical services without leveraging the full
transformational capability of their service providers,
underscoring the need for an experienced partner to guide
enterprises through their transition.
The most underused services are HR transaction processing,
contact center support and interview scheduling for talent
acquisition. AI and generative AI (Gen AI) are also solutions.
Despite significant ongoing investment by service providers, AI and
Gen AI services are still yet to reach their full potential in
driving efficiency and enhancing user experiences within the MPHRO
framework.
As HR buyers increasingly adopt additional services, they not
only benefit from reduced costs through economies of scale and
consistency via process improvements, but they also gain access to
greater insight, improved business resilience, increased workforce
strategy support, and better employee experience.
In total, 12 global providers were evaluated and divided into
five categories:
- Digital World Class® offers an expanded mix of solution
capabilities with high customer satisfaction ratings in value
realized.
- Innovators deliver superior value realization to clients
but with limited scope and service features.
- Enterprise leaders focus on building strong, broad
function-level capability but have the opportunity to improve
against key performance metrics.
- Challengers deliver greater value realization and
capability breadth, but capabilities and value realization are not
yet fully established.
- Emerging has limited market share but displays a vision
for growth and is still developing and defining their strengths and
capabilities.
In addition to assessing MPHRO performance, the report reveals
the key priorities for HR buyers and offers strategies to empower
providers in effectively marketing their services and supporting
buyers. Showcasing new services, particularly those leveraging AI
and demonstrating strategic value or HR services and illustrating
how they drive value while reducing cost, will help providers stand
out in a crowded marketplace.
The Hackett Group is committed to providing expert guidance to
CHROs and will release a new report evaluating HR systems later
this year.
MPHRO Digital World Class Matrices are part of The Hackett
Group’s full 67-page research report. The MPHRO Digital World Class
Matrices should be read in the context of the entire report. A
21-page summary report is also available on a complimentary basis,
with registration: https://go.poweredbyhackett.com/mphrosum2405nr.
Inquiries regarding purchase of the full research report can be
made by visiting our Market Intelligence Service webpage at
https://www.thehackettgroup.com/market-intelligence.
The Hackett Group does not endorse any participant, vendor,
product or service depicted in its research. This research should
not be considered as advice that a company considering MPHRO select
only those participants based on their ranking or position on the
Digital World Class Matrix™. You should not rely upon any material
or information within this research as a basis for making any
business, legal, financial or any other decisions. Any such
reliance shall be solely at the buyer’s risk. The Hackett Group’s
research publications consist of the opinions of its research
organization and should not be interpreted as factual statements.
To the fullest extent permitted by law, The Hackett Group disclaims
all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness
for a particular purpose. The information contained in this
research is provided on an “as is” basis with no guarantees of
completeness, accuracy, usefulness or timeliness. The Hackett Group
assumes no responsibility or liability for damages of any kind
arising from any information, data, content, materials, or
references within its research, including but not limited to
direct, indirect, incidental, consequential, special, and punitive
damages.
About The Hackett Group
The Hackett Group, Inc. (NASDAQ: HCKT) is an IP-based, Gen AI
strategic consulting and executive advisory firm that enables
Digital World Class® performance. Using AI XPLR™ – our AI
assessment platform – our experienced professionals guide
organizations to harness the power of Gen AI to digitally transform
their operations and achieve quantifiable, breakthrough results,
allowing us to be key architects of their Gen AI journey.
Our expertise is grounded in unparalleled best practices
insights from benchmarking the world’s leading businesses –
including 97% of the Dow Jones Industrials, 89% of the Fortune 100,
70% of the DAX 40 and 55% of the FTSE 100 – and are delivered
leveraging our Digital Transformation Platform, Hackett Connect™
and Quantum Leap®.
For more information on The Hackett Group, visit:
https://www.thehackettgroup.com/; email info@thehackettgroup.com;
or call (770) 225-3600.
The Hackett Group, quadrant logo, Quantum Leap and Digital World
Class are the registered marks of The Hackett Group.
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meaning of Section 27A of the Securities Act of 1933 as amended and
Section 21E of the Securities Exchange Act of 1934, as amended.
Statements including without limitation, words such as “expects,”
“anticipates,” “intends,” “plans,” “believes,” seeks,” “estimates,”
or other similar phrases or variations of such words or similar
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forward-looking statements include without limitation, the ability
of The Hackett Group to effectively market its digital
transformation and other consulting services, competition from
other consulting and technology companies that may have or develop
in the future, similar offerings, the commercial viability of The
Hackett Group and its services as well as other risk detailed in
The Hackett Group’s reports filed with the United States Securities
and Exchange Commission. The Hackett Group does not undertake any
duty to update this release or any forward-looking statements
contained herein.
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