Insight Survey: Employees Embrace AI in the Workplace, Want More Training, Guidance From Employers
18 Abril 2024 - 8:00AM
Business Wire
While concerns like job relevance, security
risks and privacy remain, employees recognize that AI-powered
devices can bring a competitive advantage — both for themselves and
their company
A survey released today by Insight Enterprises (NASDAQ: NSIT) in
partnership with The Harris Poll found that 75% of employees
believe investing in AI-powered devices1 will help their employer
stay competitive, and a similar number (73%) expect to be more
productive in their daily lives. Despite optimism around next-gen,
on-device AI, close to half (45%) are cautious that AI-powered
devices will make what they do less relevant to their employer.
The research shows nearly two in three employees (64%) believe
AI-powered devices will change critical skills needed to do their
job. Yet few report feeling anxious (13%), fearful (11%), confused
(5%) or overwhelmed (5%) about using generative AI at work.
“The survey results suggest, on balance, employees are
optimistic AI-powered devices will help them better leverage AI
applications and accelerate productivity,” said Rob Green, chief
digital officer at Insight. “This is a strong signal we’re heading
into the next phase of the AI adoption journey. As people move
forward with the understanding that the technology is here to stay
and can augment their everyday work, initial curiosity and concerns
have been replaced by a hunger for more knowledge and training from
their employers.”
Insight’s latest research — a follow-on to its December 2023
report “Using Generative AI to Improve Productivity and Customer
Engagement” and June 2023 report “Beyond Hypotheticals:
Understanding the Real Possibilities of Generative AI” — takes the
pulse of how 600+ full-time employees at companies with over 1,000
employees are feeling about the adoption of AI-powered devices in
the workplace.
“We have reached a redefining moment of AI in the workplace,
coinciding with an imminent refresh cycle for devices deployed
during the pandemic or nearing the end of Windows 10 support,” said
Megan Amdahl, Insight senior vice president of client experience
and chief operating officer for North America. “Employers have a
unique opportunity to align their device refresh strategy with
employee expectations by equipping them with the latest AI-ready
devices. It’s an exciting and rare moment when corporate fiscal and
IT strategy can be in lockstep.”
The survey examined how employees spanning different generations
feel about AI-powered devices. The sample was divided into Gen Z
(ages 22-26); Millennials (ages 27-42); and Gen X/Senior (ages 43+)
workers. Key findings include:
- Curiosity, Excitement: The youngest cohort (Gen-Z) is
the most likely to say they are curious (50%) and excited (37%) by
the technology.
- Critical Skills, Job Relevance: Millennials are the most
likely to believe AI-powered devices will change the critical
skills needed to do their job (72%) and make what they do less
relevant to their employer (55%). Nearly half (49%) also believe it
will lead to job losses.
- Security Risks, Privacy Violations: Gen X/Senior workers
voice more concern about security risks (62%) and privacy
violations (55%) compared to their younger colleagues.
Moving forward, employees overall want specific direction from
their employers, citing an interest in training (49%) and
guidelines/policies (46%) around AI usage. One in three employees
(33%) hope their employer will let them choose what kind of device
they can use (e.g., traditional, or AI-powered) when they become
available.
“Employees want to have a seat at the table. They recognize how
fast AI is evolving and don’t want to be left behind with legacy
hardware that struggles to run future applications,” said
Green.
View the full survey results here. To learn how to realize the
full value of generative AI at your organization, visit
insight.com/generativeAI and read the Insight Intelligent
TechnologyTM Report: The Executive Guide to Generative AI.
For more information on Insight, visit insight.com or call
800-INSIGHT.
_________________________________
1 For this survey's purposes, AI-powered devices are
defined as electronic gadgets or machines built with artificial
intelligence technologies to perform tasks that traditionally
require human intelligence. These devices could include PCs, mobile
phones, autonomous vehicles, robotic vacuums, AI-enabled cameras,
etc.
About Insight
Insight Enterprises, Inc. is a global Fortune 500 Solutions
Integrator helping accelerate transformation by unlocking the power
of people and technology. We architect, build and manage solutions
for complex IT environments. Our digital transformation services
include deep expertise in cloud, data, AI, cybersecurity and
intelligent edge, augmented by longstanding relationships with
8,000+ technology partners. By quickly and effectively delivering
best-fit solutions, we help our clients simplify modern business
processes to improve customer and work experiences, business
intelligence, efficiency and growth. We’re rated as a Great Place
to Work, a Forbes World’s Best Employer and a Fortune World’s Best
Workplace. Discover more at insight.com. NSIT-M
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Scott Walters Insight Enterprises Tel. (480) 889-9798
Email: scott.walters@insight.com
Ariel Kouvaras Sloane & Company Tel. (212) 446-1884
Email: akouvaras@sloanepr.com
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